Best Western Reviews | Glassdoor

Best Western Reviews

Updated February 16, 2017
495 reviews

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Full-time Part-time

3.2
Star Star Star Star Star
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Best Western President and CEO David T. Kong
David T. Kong
149 Ratings

495 Employee Reviews

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Pros
  • Nice work environment, people are really nice at the best western that I worked (in 19 reviews)

  • Fast paced, really great people (in 17 reviews)

Cons
  • Not much room for advancement in pay (in 14 reviews)

  • People tend to call out a lot and they offer no benefits (in 26 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Sales Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Phoenix, AZ
    Current Employee - Sales Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Western full-time (More than 3 years)

    Pros

    Excellent company overall. Even better if you have a awesome owner. Incentives are amazing and Best Westerns Pay extremely well for hotels compared to other high end brand names. Also easy to move up in the industry if you work hard.

    Cons

    If you are stuck with a bad owner.


  2. "Front Desk Night Auditor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Best Western full-time

    Pros

    50% of my health insurance is paid by the employer. I have a set and steady schedule.

    Cons

    They don't promote from within the company. Your work will most likely go unnoticed.


  3. "Guest services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Representative in Mesa, AZ
    Current Employee - Guest Service Representative in Mesa, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Best Western full-time (Less than a year)

    Pros

    to have the ability in providing the up most sincere personality. In such I do. My guests are my security. The business I represent, will have my great representation. Any circumstances will be resolved.

    Cons

    Lack of communication. Acknowledgement. Team

    Advice to Management

    Be more aware of ones abilities. Help us help you.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "laundry/ housekeeper"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Employee in Coffeyville, KS
    Current Employee - Employee in Coffeyville, KS

    I have been working at Best Western part-time (Less than a year)

    Pros

    clean easy going , friendly environment

    Cons

    could be a better experiance

    Advice to Management

    teamwork


  6. "Enjoyed meeting the guest pay is decent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Night Auditor in Hopkinsville, KY
    Former Employee - Night Auditor in Hopkinsville, KY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Best Western full-time (More than 3 years)

    Pros

    Meeting people from all over the world

    Cons

    Working with the boss who does not know how to treat his employees

    Advice to Management

    Treacher employees with respect you give respect you get respect back


  7. "So Unprofessional and Rude"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Best Western full-time (Less than a year)

    Pros

    The regular guests were nice.

    Cons

    Co workers were rude to guest. Managment hid out in the office instead of handling guest complaints and concern. Management would kick guests out instead of admitting fault. Half of the employees either quit or are fired.


  8. "Great!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Experience Coordinator in Lake Placid, NY
    Current Employee - Guest Experience Coordinator in Lake Placid, NY
    Recommends
    Positive Outlook

    I have been working at Best Western full-time (Less than a year)

    Pros

    Great family to work for, laid back work environment. Good training.

    Cons

    Sometimes it can be very busy and loud in the lobby!!

    Advice to Management

    Keep it up.


  9. "Bottom of the Hill"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Best Western part-time (More than 5 years)

    Pros

    Depending on your hotel location, and if your under a Union, Insurance benefits, and flexible schedules are the biggest pros, plus employee discounts which are not available at all hotels, and if so your still paying a nice amount for the room.

    Cons

    Because every hotel is Independently owned, you have zero consistency from hotel to hotel, Some properties are run better then other's and one I worked for had some of the cheapest Owners who didn't care the property was falling apart, despite charging highway robbery rates. Next, because the hotel wages are so low, you can only hire unmotivated workers, who really don't care to be there, with minimal hospitality skills. Next, with limited staff on hand, , associates are expected to carry many hats. For instance in most properties the front desk agents, are also preforming the duties of concierge, bellman, houseman, security guards you name it. The company has built a reputation for being cheap, and try to squeeze every penny they can. When associates are hired, they are thrown to the fire with minimal training, and limited communication from management, so basically learning is a work in progress here. With incompetent managers on hand, don't expect any support management as they to don't know what their doing.

    Advice to Management

    Hire better motivated managers who care to be there, and in return will keep dedicated workers to want to stay,. Pay descent living wages, listen to concerns of your staff. Don't play the blame game when it comes to figuring out problems. Don't continue ignoring problems when its evident they need fixing.


  10. "mr"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Housekeeper in Lagos (Nigeria)
    Current Employee - Housekeeper in Lagos (Nigeria)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Western full-time (Less than a year)

    Pros

    working with best western give someone a reason to know that there is a place that is better than home which make best western home away from home

    Cons

    superior never buy the ideas of their subordinate which I believed give room for underestimation of the subordinate and demoralized ideas that can be helpful in running of any business

    Advice to Management

    always buy and give room to your subordinate ideas and you see things will worked out perfectly


  11. "No work/life balance at HQ office"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Best Western full-time

    Pros

    Some of the friendly people

    Cons

    Sr Management highly disrespectful

    Advice to Management

    Listen to workers & respect that people have lives.



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