Better Business Bureaus Reviews | Glassdoor

Better Business Bureaus Reviews

Updated April 23, 2017
188 reviews

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Full-time Part-time

3.0
Star Star Star Star Star
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Approve of CEO
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Mary Power
36 Ratings

188 Employee Reviews

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Pros
  • The work-life balance has been amazing as well as the people I have worked with (in 13 reviews)

  • Very supportive work environment where employees feel valued (in 16 reviews)

Cons
  • No room for growth and innovation (in 9 reviews)

  • I am no longer being challenged further and find there is no room for growth (in 14 reviews)

More Pros and Cons

  1. "Supportive Coworkers, Great Work-Life Balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in DuPont, WA
    Current Employee - Anonymous Employee in DuPont, WA
    Recommends
    Positive Outlook

    I have been working at Better Business Bureaus full-time (More than 5 years)

    Pros

    Everyone feels like they're part of the team--very encouraging and friendly. The company encourages work-life balance by giving us a flexible schedule, wellness reimbursement, etc. So much opportunity to grow here.

    Cons

    People sometimes complain that the wages are too low, but BBB is a not-for-profit and they pay competitively for the industry. You should be in it for the mission, not to get rich. And whatever is lacking in salary, they more than make up for it with great culture and benefits.

    Advice to Management

    Just keep doing what you're doing, and remind us about our mission.


  2. "No Place for an Idealist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Standards Specialist in Austin, TX
    Former Employee - Standards Specialist in Austin, TX

    I worked at Better Business Bureaus full-time (More than a year)

    Pros

    Decent benefits and good 401K matching %

    Cons

    Way too high of an individual workload compared to the hourly pay. Unrealistic job expectations. Very high turnover, so no one was very well-trained or experienced. The more experienced people in upper management had an attitude of "Hey, I stuck around long enough to fight my way up here so I don't have to worry about that stuff anymore, so don't bring your issues to me." Plus, BBB may market itself as a caring non-profit organization, but the location I worked for was very sales driven and would often violate their own policies to make or retain a sale. Our office was absorbing smaller surrounding offices at such a fast rate that our workload was spiraling out of control.

    Advice to Management

    Hire the necessary people so your departments are at full strength to spread out the workload instead of dumping it all on 1-2 people and then just watching them burnout and quit. Concentrate on ethics instead of sales. Pay people a living wage, and if someone has a college degree and several years office experience they should be making more than someone else in their department with no degree and no experience.


  3. "Great team of professionals."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development Representative in Seattle, WA
    Former Employee - Business Development Representative in Seattle, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Better Business Bureaus full-time (More than 10 years)

    Pros

    The commission and bonus structure is extremely generous. Mon thru Fri 8-5 with all major holidays off. Because the job itself entails contacting businesses to invite them to join the BBB, you get the opportunity to interact with the business owners of small, local companies as well as CEO's of large, multi-national companies.

    Cons

    Working in the Business Development department is a strictly commission based position and so the upside of that is that the income potential is unlimited, but the downside is that if you don't produce, then you make no money which can be stressful and intimidating.

    Advice to Management

    Always appreciate your top sales producers


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  5. "Overview"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Jose, CA
    Current Employee - Anonymous Employee in San Jose, CA
    Recommends
    Approves of CEO

    I have been working at Better Business Bureaus full-time (More than 3 years)

    Pros

    Good place to work - good people - great boss

    Cons

    No cons. Good place to work


  6. "Complaint Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Better Business Bureaus (More than 5 years)

    Pros

    You get to meet interest people from different colleges and ethical background. Most importantly you gain experience on how companies interact with consumers while learning ways to protect yourself as a consumer within the marketplace.

    Cons

    There is no room a growth for entry level employees

    Advice to Management

    Promote people within the company


  7. "Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in Denver, CO
    Former Employee - Intern in Denver, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Better Business Bureaus (Less than a year)

    Pros

    I liked working with the other interns and doing different tasks for my job.

    Cons

    I didn't like how I got work.

    Advice to Management

    N/A


  8. "District Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Better Business Bureaus full-time (Less than a year)

    Pros

    40% commission of all Accreditation.

    Cons

    Cut throat sales mentality.

    Advice to Management

    Don't be so cut throat.


  9. "Avoid, avoid, avoid!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Arlington, VA
    Former Employee - Anonymous Employee in Arlington, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Better Business Bureaus full-time (More than 5 years)

    Pros

    If you can be a remote employee or work in the NY office you are more likely to have a pleasant experience, PTO is generous. There are good, capable people who work here, but it is overshadowed by the weak link at the top.

    Cons

    The CEO Mary Power is inept, facilitates distrust & makes the work environment unnecessarily stressful. There is no accountability. Favoritism runs deep. Communication is confusing, unclear and anything but transparent. Relationships with BBBs are strained at best. Funding model is not sustainable. GOOD PEOPLE ARE LEAVING IN DROVES

    Advice to Management

    My advice is to the board: fix this problem.


  10. "Need a job? Keep looking!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Assistant in Saint Louis, MO
    Former Employee - Operations Assistant in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Better Business Bureaus full-time (More than a year)

    Pros

    The work itself was simple. Only other positive thing is this job is a starting point if you have no experience working in an office setting, since you have nowherr to compare it to.

    Cons

    A ton of downtime. The pres doesn't care about any of her staff - just herself and her statistics. VP does anything she can to suck up to the pres, so won't say what she's thinking, making her another worthless tool. Pay is low and there is no room for advancement. Raises are close to nothing. Very minimal vacation time. If you quit and have PTO days left: you lose them. After leaving this job to go to another, I realized how terrible this place really was. Accredited businesses really do pay for their ratings and to have complaints removed, despite what you're told. Complainants are the absolute worst people as well.

    Advice to Management

    Respect your team. Attempt to learn what your staff members actually do. Come out of your office and get to know people and stop worrying about only yourself.


  11. "Don't waste your time"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO

    I worked at Better Business Bureaus full-time

    Pros

    There really are not any

    Cons

    Management, management, management, management, management, management,


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