Better Business Bureaus Reviews | Glassdoor

Better Business Bureaus Reviews

Updated December 9, 2017
219 reviews

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3.2
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Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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Mary Power
49 Ratings

219 Employee Reviews

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Pros
Cons
  • No room for growth and innovation (in 9 reviews)

  • Looking to work with a for profit not a Non profit (in 16 reviews)

More Pros and Cons

  1. "Business Relations Representitive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Better Business Bureaus full-time

    Pros

    Fantastic place to work. Everyone is kind and considerate. No gossiping. Great benefits.

    Cons

    Parking is a nightmare. Having to park .3 miles away in the garage is very frustrating.


  2. "Sales"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Kansas City, MO
    Former Employee - Anonymous Employee in Kansas City, MO

    I worked at Better Business Bureaus (Less than a year)

    Pros

    the schedule could be manageable

    Cons

    working under a hostile work environment

  3. "BBB Cincinnati Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Better Business Bureaus full-time

    Pros

    Decent hours. Staff aside from management team are great.

    Cons

    Individuals of the management team are good people but there is no real leadership and strategy from the management team. The BBB is not maintaining relevance in the community and is resistant to the necessary changes needed to achieve success and maintain relevance. CEO cares more about revenue than long-term strategy or relationships with staff or businesses. CEO values management team significantly higher than other staff. There is a lot of tunnel vision. No professional development or growth opportunities for staff.


  4. "7 years of service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Better Business Bureaus full-time

    Pros

    Helping others was my main prioriry

    Cons

    Management and growth of Cleveland location is poor.


  5. "Unique"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Fun, happy, warm environment
    Learned a lot

    Cons

    Sometimes was responsible for tedious tasks for interns

    Advice to Management

    Modernize


  6. "Don't Be Fooled"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Spokane Valley, Spokane, WA
    Former Employee - Anonymous Employee in Spokane Valley, Spokane, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great Benefits, good pay for the type of work you are doing

    Cons

    Money Cult Culture, They will say one thing, then turn around and tell you to behave the opposite to get a sale

    Advice to Management

    Do what you say you will do. Do not hire people then fire them for doing exactly what you asked of them.


  7. "Business Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Consultant in Marlborough, MA
    Former Employee - Business Consultant in Marlborough, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Better Business Bureaus full-time (More than a year)

    Pros

    great culture free lunch every Wednesday, Christmas Party and Summer Event

    Cons

    no loyalty to valuable employees

    Advice to Management

    stay on a learning curve...be more up to date with competitors to create more of a competitive edge with your product accreditation benefits and services...

  8. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Better Business Bureaus full-time

    Pros

    Great daily work place environment.

    Cons

    Culture and moral down periodically

    Advice to Management

    Listen to what employees say


  9. Helpful (1)

    "Regressing brand that struggling with its relevancy in the marketplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Better Business Bureaus full-time

    Pros

    The flex schedule is probably the best benefit working at this place.

    Cons

    - Complex internal politics and federated business model hinders business progress and development
    - Lack of transparency from senior management
    - Lack of career advancement and training opportunities
    - Benefits can be more comprehensive e.g. no transportation coverage,
    - Work environment gets negative and verbally abusive with work bullies
    - Majority of the system lives in the illusion that brand will continue to be relevant in the marketplace
    - Departments work in silos and lack cooperation with each other

    Advice to Management

    Rethink the business model and mend the corporate culture. The root of all the problems is a broken culture. Start hiring true leaders that fit the values of this organization.


  10. "IT Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Manager
    Current Employee - IT Manager
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Better Business Bureaus full-time (More than 3 years)

    Pros

    This is an awesome place to work! My colleagues are the best in the business.

    Cons

    There are 100+ BBBs in North America. Each one is independent with their own management, CEO, and Board of Directors. The ratings here need to be read with this in mind.
    For example, The CEO ratings here mention Mary Power. MAry is CEO of the Council of Better Business Bureaus. There is a separate CEO for each of the 100+ BBBs. Mary's rating has little to do with what it would be like to work at a local BBB.


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