Better World Books Reviews | Glassdoor

Better World Books Reviews

Updated September 6, 2017
37 reviews

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3.4
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Mike Miller
12 Ratings

37 Employee Reviews

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  1. "Great Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Mishawaka, IN
    Current Employee - Operations Manager in Mishawaka, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Better World Books full-time (More than 8 years)

    Pros

    Awesome mission, good PTO, relaxed atmosphere

    Cons

    No air conditioning in the summer


  2. "not bad, not great either"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great people and book discounts

    Cons

    standing, dust/ other crap that comes in with the books, mandatory overtime, temperatures

    Advice to Management

    more training time, more ways to improve scanning/ error percentages, teach scanners to fix their own bacin errors so it doesn't go on their records

  3. "It stinks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    That the wherehouse has a lot of books and you can lesson to your music

    Cons

    No refunds after dilivery you might want to give refunds if books arive damaged and non readbal

    Advice to Management

    Start giving refunds to thoes and dont have amazon get invloved and the. Have to submit a a to z claim which is a pain


  4. "When you're out of options..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mishawaka, IN
    Current Employee - Anonymous Employee in Mishawaka, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Better World Books full-time (More than 3 years)

    Pros

    Casual dress/work environment
    No experience necessary; every position on the warehouse floor can be taught

    Cons

    Low pay minimizes the value of the long hours
    Even when a full-time, schedule subject to change on short notice (the day before); supervisors will cut hours on short notice in order to cut costs, in order to make themselves look good, causing you to miss out on the money
    Turnover is remarkably high
    Supervisors change the company structure (new processes and ways of working) without taking in employees' input, or considering how it will affect them

    Advice to Management

    Value your employees more, at least as much as you value cutting costs


  5. "Clever title inserted"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Warehouse Associate in Mishawaka, IN
    Current Employee - Warehouse Associate in Mishawaka, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Easy interview process, friendly managers, really nice break room.

    Cons

    Books sit on shelves for awhile, they gather a lot of dust, your hands will never be clean again

    Advice to Management

    Take a week off and clean the warehouse floor


  6. "Hard Worker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Better World Books full-time

    Pros

    The employees are a great bunch of people to work with. Ten free books a month. The company promotes literacy throughout the world.

    Cons

    The pay is low and hours are long. There is not much appreciation for the work that is performed. The good deals for working there have gone away. They used to have service trips for employees from all departments/locations to places the company sends books, but that went away.


  7. "Pretty meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Better World Books full-time (More than 5 years)

    Pros

    The mission behind the business is great.

    Cons

    The company is a little short-sighted and reactionary, rather than at the forefront of anything.

  8. "Worst place I've ever worked!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shipping/Scanner in Mishawaka, IN
    Former Employee - Shipping/Scanner in Mishawaka, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Better World Books full-time (More than 5 years)

    Pros

    Lots of other great ppl to work with & short distance to travel. The office personal are helpful & friendly.

    Cons

    Constant quantity over quality, despite what they tell you! Hours changed on minutes notice & you ARE expected to work them!!! They say paid holidays, yeah, but what they don't tell you is that if there is a "paid holiday" they expect you to work at least 10 hours a day, the rest of the work week WITHOUT overtime pay!! They act like they're doing the employee a "favor" : example: July 4 falls on a Thursday, they make you work until all orders are complete 8+ hours on July 4, but they're going to "let" you have Friday off, thus giving you a 3 day weekend instead of the actual holiday to spend with your families!! They don't look at "what" you do, rather "how many numbers" you have! Pay raises are a joke!! They were "laying" ppl off & hiring new employees in the door at the same time!! Even if you're considered a "full time" employee, you aren't guaranteed a "set" schedule. I felt like I was a "slave" laborer!! The more you gave the more they wanted & expected. No, maybe the bosses aren't standing "over" you breathing down your neck, but with their "Time & Task" login system, believe me, they ARE standing over you & breathing down your necks!!! Sure doughnuts are a nice thing, Bull walks, Money talks, give me a pay raise that'll make a difference & last a lot longer than that doughnut!! While working here full time 40 + hours a week, I still qualified for food stamps!! If you call in, they automatically use one of your vacation days, however, they also give you a point. They sound good, but that's as far as I'd go!!

    Advice to Management

    Take a good look at the dedicated, hard working employees, & appreciate their dedication & hard work!! Give employees their paid off holidays, not those that just remember to request them off well in advance!! Pay your employees & show them you appreciate them!!! Your "X" amount of numbers, whether in scanning, shipping etc. is not ALL that should count!! Many ppl, especially older ppl, don't work as fast as others, thus have the constant "numbers" hanging over their head, constantly being fearful & threatened over losing their jobs!! Instead of being just another "quantity over quality" place, try looking at each person as the "individual" that they are & respect them for their positive contributions, not just how many numbers per hour they can do!! Treat & respect employees as you wish to be treated!!


  9. "Shipper"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse Shipping, Picker/Packer in Mishawaka, IN
    Former Employee - Warehouse Shipping, Picker/Packer in Mishawaka, IN
    Recommends
    Positive Outlook

    I worked at Better World Books full-time (More than a year)

    Pros

    No experience or education necessary, earned PTO, vto, great break room with good, TV, frig, freezer, microwave. Great insurance and 401k

    Cons

    Excessive overtime hours, time off denied during blackout

    Advice to Management

    More emphasis on seniority. Higher pay, shift incentive


  10. "Job review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Member in Mishawaka, IN
    Current Employee - Team Member in Mishawaka, IN
    Recommends
    Positive Outlook

    I have been working at Better World Books part-time (Less than a year)

    Pros

    Pay is good, great hours, and easy work

    Cons

    Dusty place, keeping your numbers up

    Advice to Management

    Keep up the good work


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