Cover image for BetterHelp
Logo

BetterHelp

Engaged Employer

BetterHelp

Add a Review

BetterHelp Therapist Reviews

Updated May 26, 2023

Verify your email to use filters. Having problems? Resend email
Found 276 of over 605 reviews
2.7
39% Recommend to a Friend
BetterHelp Founder Alon Matas
38% Approve of CEO

Found 276 of over 605 reviews

2.7
39%
Recommend to a Friend
38%
Approve of CEO
BetterHelp Founder Alon Matas
Alon Matas
113 Ratings

What people are saying about BetterHelp

Join the conversation on

Depression/Anxiety Talk

3m

an 

Art Director

What kind of doctor do you go to for anxiety meds? Are they safe? What side effects should I know of? I use BetterHelp right now and they can’t prescribe anything. Thanks for your help

12

13 Comments

Tech

987.7K Members 

Ask candid career questions

-1 - https://www.fishbowlapp.com/bowl/technology/posts?cf=gd&utm_medium=Glassdoor&utm_source=glassdoor.com&utm_campaign=Reviews&utm_content=Employer-content-prominent-Reviews&utm_term=BetterHelp~1304061
Join the conversation on

Got a burning question about BetterHelp? Just ask!

On Fishbowl, you can share insights and advice anonymously with BetterHelp employees and get real answers from people on the inside.

What's Fishbowl
Ask a Question

What are your colleagues talking about?

Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously.
Join the Conversation

Ratings by Demographics

This rating reflects the overall rating of BetterHelp and is not affected by filters.

Want more demographic options?
  1. 5.0
    Former Intern

    BetterHelp Intern Experience

    Apr 6, 2023 - Therapist Onboarding Intern in Mountain View, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great company and it has lateral structure so there is plenty of cross-team work.

    Cons

    Company is still growing so you need leadership skills.

    Be the first to find this review helpful
  2. 4.0
    Current Contractor

    Not bad

    May 23, 2023 - Therapist in Indianapolis, IN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flex schedule Good flow of clients

    Cons

    Low pay for education level

    Be the first to find this review helpful
  3. Join the BetterHelp team
    See Our Latest Jobs
  4. 3.0
    Current Contractor, more than 1 year

    Long hours to make a decent wage

    Apr 20, 2023 - Therapist in Sterling Heights, MI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Making your own schedule, Client diversity, Health benefit stipend

    Cons

    Have to work very long hours to make a good wage because the pay starts low and increases based on hours worked. Not paid per session, paid per hour and each session is only 45 minutes Not compensated for anytime that goes over 45 minutes per client

    Continue reading
    Be the first to find this review helpful
  5. 2.0
    Current Contractor

    LMFT remote

    May 26, 2023 - Licensed Marriage and Family Therapist (LMFT) 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Create your own schedule Build your own caseload

    Cons

    Low rates No late cancellation/no show protection Clients have access to your 24/7

    1 person found this review helpful
  6. 3.0
    Current Contractor, more than 3 years

    Easy Platform, poor pay

    May 4, 2023 - Therapist in Milwaukee, WI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Easy platform, virtual, set your own schedule

    Cons

    Really Really low pay and their "system" for clocking your hours feels unreliable like it often misses hours/sessions that I dont get paid for

    Be the first to find this review helpful
  7. 4.0
    Current Contractor, more than 1 year

    Okay place When in Need of Work Fast, Not a Long-Term Career Opportunity

    Nov 20, 2022 - Therapist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    √. You decide your caseload. √. You are encouraged to take regular time off to help reduce Burnout √. You determine your hours and there are no minimums or maximums √. Some minor compensation for messaging/sending videos or audios you create on their platform for the client √. a of Nov 2022, they are offering free CEU (unknown how long this will last) √. All REMOTE work

    Cons

    √. Only get paid for 45 minutes per client for session √. Pay increases with every five (5) hours worked in a week (average for PT hours is about $22-25 hourly √. You have to work a heavy week to get up to actual $40 per hour √. Compensated about 1/4 of an hour after the second time a client no-shows and only if you log it. That compensation is limited. √. No incentive to stay long term √. No increases to hourly contact rate regardless of duration with company

    Continue reading
    1 person found this review helpful
  8. 4.0
    Current Contractor, less than 1 year

    Good platform, low pay.

    Mar 4, 2023 - Therapist in Traverse City, MI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I love everything about Betterhelp but the pay. There are some incentives for getting licensed in other states and keeping clients engaged. I enjoy my Betterhelp clients so much and the platform is easy to use/navigate.

    Cons

    Pay is considerably lower than what other platforms offer. Hourly pay (not per session) increases by $5.00 for every 5 hours you spend on the platform in a week. You do not get credited for extra time if you go over the 45 minute scheduled session. You do get credit for time you spend messaging with clients.

    Continue reading
    Be the first to find this review helpful
  9. 1.0
    Former Contractor, less than 1 year

    Run!

    May 8, 2023 - Therapist in Philadelphia, PA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Make your own schedule, work from home

    Cons

    You do not have any say in clients that get assigned to you. I would have people looking for specific treatments that I am not qualified to do, including ones I found unethical to do in a teletherapy setting. There is no screening for clients so severely unstable individuals that require inpatient or at least IOP can be assigned to you and message you continuously marked as urgent throughout the night. Also the pay sucks.

    Continue reading
    Be the first to find this review helpful
  10. 5.0
    Current Contractor, more than 1 year

    Worth it.

    Jan 18, 2023 - Therapist in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    As you are a contractor, and not an employee, you have all the benefits of being in Private Practice, with none of the hassles. And I find that the majority of clients I am offered are smart, motivated, and nice.

    Cons

    Unless you're working a lot of hours, the pay is not what you would get from being a panel provider and taking Insurance payments, or simply charging fee for service in your own practice. But the stress-free environment allows you to do your best work without the inconveniences of billing, or dealing with the intrusive and directive hovering of Insurance companies. I get to do my job, and focus on helping the client. I really like it a lot.

    Continue reading
    Be the first to find this review helpful
  11. 1.0
    Former Contractor, more than 5 years

    Pay Cheaters

    Apr 13, 2023 - Therapist in Los Angeles, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Remote work, always have referrals

    Cons

    The pay is very tricky to understand and as a company they do everything they can to limit your pay. You are an hourly employee that doesnt get paid for a full hour, even if you work it. Every session is cut off at 45 minutes, even when you ethically and legally might need to go longer. But there pay rate is based on you being an hourly employee. Which means they usually get 15 minutes of free labor from you. Not to mention selling your, and your client's information. They truly have no idea about the legal and ethical side of counseling because they are a tech company not a therapy company.

    Continue reading
    1 person found this review helpful
Viewing 1 - 10 of 276 Reviews
</>Embed

BetterHelp Reviews FAQs

Therapist professionals working at BetterHelp have rated their employer with 2.7 out of 5 stars in 276 Glassdoor reviews. This is a lower than average score with the overall rating of BetterHelp employees being 4 out of 5 stars. Search open Therapist Jobs at BetterHelp now and start preparing for your job interview by browsing frequently asked Therapist interview questions at BetterHelp.

Therapist professionals rate their compensation and benefits at BetterHelp with 2 out of 5 stars based on 276 anonymously submitted employee reviews. This is 59.6% worse than the company average rating for salary and benefits. Find out more about Therapist salaries and benefits at BetterHelp.

39% of Therapist employees at BetterHelp would recommend their employer to a friend. This rating has decreased by -32% in the past 12 months. Therapist professionals have also rated BetterHelp with a 3.3 rating for work-life-balance, 3.7 rating for diversity and inclusion, 2.9 rating for culture and values and 2.8 rating for career opportunities.

Popular Careers with BetterHelp Job Seekers

JobsSalariesInterviews

Work at BetterHelp? Share Your Experiences

BetterHelp logo
or

Get Community Insights About BetterHelp

Candid workplace conversations with real professionals.

Job Referrals!
166.1K

Job Referrals!

Best way to get your foot in the door with your favorite company! Plus employees won’t mind getting that referral money!

Interview Tips
162.9K

Interview Tips

Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)

Salary Negotiations
171K

Salary Negotiations

A community to ask questions and seek advice on negotiating your salary, compensation, etc.

Reviews by Job Title

BetterHelp Photos

+ Add Photo
BetterHelp photo of: Office
BetterHelp photo of: Team in office
BetterHelp photo of: In Office
BetterHelp photo of: In Office
BetterHelp photo of: In Office Game Room
BetterHelp photo of: In Office
BetterHelp photo of: In Office
See All Photos

Affiliated Companies

Teladoc Health

Expert Career Advice

Guide to Getting Your First Job

Find a Great First Job to Jumpstart Your Career

How to Get a Job

Getting a Job Is Tough; This Guide Makes it Easier

How to Get a Promotion

Climb the Ladder With These Proven Promotion Tips

How to Negotiate Your Salary

A Guide to Negotiating the Salary You Deserve

How to Write a Resume

Write a Resume Recruiters Can't Resist

Glassdoor has 605 BetterHelp reviews submitted anonymously by BetterHelp employees. Read employee reviews and ratings on Glassdoor to decide if BetterHelp is right for you.