BetterHelp Therapist Reviews

Updated Sep 17, 2020

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2.3
36%
Recommend to a Friend
16%
Approve of CEO
BetterHelp Founder Alon Matas (no image)
Alon Matas
10 Ratings
  1. Helpful (9)

    "Enjoying it so far!"

    5.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Therapist in Grand Rapids, MI
    Recommends
    Positive Outlook

    I have been working at BetterHelp full-time for less than a year

    Pros

    I have enjoyed working with BetterHelp so much so, that I have decided to write a review, even though I have only been working with them for six weeks.... There are many reviews that I have read regarding BetterHelp that talk about compensation being poor, or client's only being with you for one or two sessions. I have found this, to not be true. Once you build up clientele, there are monthly bonus's that you receive, ranging from 200 per month up to 2500 per month. For a 200 dollar bonus, all you need is five client's. For the 2500 dollar bonus, you will need to work up to 50 clients. It may sound like a lot, but within 6 weeks I am already up to 36! (with 30 client's the bonus is 1000 per month). Now, the only thing, is that you do have to hold the clients for at least 3 months, so they will have to be long term... Which brings me to my next point... Do you only see your client for one or two sessions? No. I have already seen quite a few of my existing clients 3-5 times (mind you, I've only been doing this for 6 weeks!) It takes a lot of work to build up though! You have to actually ENGAGE with the client on a regular basis. If you don't do this, you probably will lose them... So for instance, writing a message to each client at least every three days, goes a long way... Another pro? You make up your own schedule. And lastly, you are also compensated by how many words are written to you, by the client, AND, how many words you write to the client. Along with this, you can send them worksheets that BetterHelp supplies, and if they do the worksheet, its an five bucks... And there are A LOT of very useful/helpful worksheets. Overall, when you figure in the bonuses, and the other ways in which you are paid, you realistically getting paid about 35-45 dollars an hour.

    Cons

    Its a 1099 job with no health benefits nor retirement planning benefits. THOUGH, you do get your own therapist for free through BetterHelp!

  2. "Poor pay but user friendly"

    3.0
    Current Employee - Contracted Therapist in Portland, OR

    I have been working at BetterHelp part-time

    Pros

    user friendly platform, can select clients

    Cons

    low pay for the type of work


  3. Helpful (1)

    "meh"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Contractor - Therapist in Modesto, CA

    I have been working at BetterHelp for more than a year

    Pros

    make your availability, work from home, avoid breaks in practice with moves/job searches, flexible, intrinsic reward of helping others

    Cons

    poor compensation, don't give you immediate access to patient information (they could even make a fake name), micromanagement

  4. Helpful (2)

    "Less than minimum wage for licensed professionals"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Freelancer - Online Therapist in Aurora, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at BetterHelp for more than a year

    Pros

    If you like being exploited this is the place for you

    Cons

    The demand is high and the pay is low. They put arbitrary caps on what they will pay and you end up either working for free or not meeting the needs of clients

    Continue reading
  5. Helpful (2)

    "Atrocious pay, demeans the profession"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Licensed Massage Therapist 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at BetterHelp for more than a year

    Pros

    If you literally can’t find anything else.

    Cons

    The pay is average $30 an hour. In private practice, you could be making $120-150. Zero support from the company. No choice in clients. Planning to go on my own soon.

    Continue reading
  6. Helpful (8)

    "Uncertain and Feeling Limited Support"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Therapist in Edmond, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BetterHelp full-time for less than a year

    Pros

    Working your own schedule and not having to manage client referrals.

    Cons

    Paid by the word and averaging $30/hr. Sometimes you turn off your availability and will still receive new clients. When you turn your availability back on there is a flood of referrals.

    Continue reading
  7. "It's Fair"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Therapist 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at BetterHelp for less than a year

    Pros

    work from home, control clientele, control your hours, and work independently

    Cons

    lots of client turnover as expected, pay could be better, confusing payment system, unnecessary reminders

    Continue reading
  8. Helpful (4)

    "Very Low Pay no support"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Therapist in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at BetterHelp for more than a year

    Pros

    Work from home at your convenience.

    Cons

    The pay is ridiculously low and complicated for a therapist. They only pay an additional $5 dollars if you have an hour session with a client instead of 30 minutes. There are many payment errors and no “live” person to talk to for support. There are many clients who have severe mental health issues that do not belong on this platform. A huge time commitment to respond to clients with terrible pay.

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  9. Helpful (4)

    "TOXIC COMPANY"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Therapist in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at BetterHelp for less than a year

    Pros

    -work from home -get many clients

    Cons

    -MICROMANAGEY - TOXIC -ABUSIVE TO THERAPISTS AND DONT CARE ABOUT CLIENTS

    Continue reading
  10. "X"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Therapist 
    Recommends

    I worked at BetterHelp part-time

    Pros

    It is a convenient platform

    Cons

    Doesn’t pay as much as it could

Found 17 reviews