Big Fish Games Reviews | Glassdoor

Big Fish Games Reviews

Updated January 13, 2019
176 reviews

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3.2
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Jeff Karp
7 Ratings

Employee Reviews

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Pros
  • "Excellent work-life balance (haven't crunched once)" (in 30 reviews)

  • "Good advancement opportunity, relaxed work environment, management has a vision for growth" (in 22 reviews)

Cons
  • "Customer Service department is terribly run" (in 6 reviews)

  • "Limited mental health coverage, though it would be beneficial for customer support staff as we deal with upset customers daily" (in 5 reviews)

More Pros and Cons

  1. Helpful (2)

    "Opportunities Abound"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Oakland, CA
    Current Employee - Anonymous Employee in Oakland, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Big Fish Games full-time (More than 5 years)

    Pros

    - Major growth opportunities
    - Excellent work-life balance (haven't crunched once)
    - Transparent leadership
    - Fun, nice, passionate coworkers
    - Stable product gives job security

    Cons

    - Pay is a little less than competitive
    - Social casino isn't the most exciting genre to work in

    Advice to Management

    You've got a lot of talented, creative folks; remember to give them outlets to express it.


  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Big Fish Games full-time

    Pros

    Culture and work-life balance

    Cons

    Salary is below industry standard

    Advice to Management

    None

  3. Helpful (1)

    "Job itself is easy, but not fulfilling. Get out of the department if you don't want to become stagnant."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Representative
    Current Employee - Customer Support Representative
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Big Fish Games full-time (Less than a year)

    Pros

    Simple game plan: send 60 emails per day (8 per hour), send an additional 1 email per hour to earn a $300 bonus once a month.

    If you meet expectations you can work from home one day a week.

    New building and awesome location.

    Overtime hours are readily available.

    Casual dress, awesome culture.

    Cons

    You'll have to work at least one weekend day.

    This department is actively encouraged not to speak out loud, and regularly gets noise complaints from the salaried employees that surround the space in offices with doors (meanwhile, their conversations regularly distract us).

    You're not considered an important worker to the company (more like a name and number), and you won't find yourself invested in how well the company is doing. To elaborate, you'll be required to attend 2-3 hour state-of-the-company meetings where you'll be informed how great the company is doing, and that year-end bonuses will be distributed, and watch as everyone around you celebrates at the idea (including you), until you find out later your department isn't part of that.

    You'll make less money than the security guards that work at the building, and only get a 50 cent raise once a year.

    There isn't a clearly defined path to growth within the department itself, as higher level positions are extremely limited.

    You're actively encouraged to explore other departments and job shadow, but if you find an opportunity to help on a project outside of the department to further your career goals, your ability to help will be extremely limited because they don't want you to spend too much time away from sending your 60 emails.

    Advice to Management

    Find a way to justify paying your employees more.

    Help your employees that want out of the department to find opportunities within the company.

    Consider an additional work from home day or more flexible scheduling for commuting with closures. If we're not in the office as often there's less of a chance we can bother the important employees with our presence or by how well the department is groomed.


  4. "Not a lot of growth for entry level positions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Big Fish Games full-time

    Pros

    Feels great to pride ourselves on excellent customer service.
    Good insurance
    Awesome coworkers

    Cons

    Low pay
    Limited mental health coverage, though it would be beneficial for customer support staff as we deal with upset customers daily.
    Bonus incentives are lacking for hourly workers.


  5. Helpful (3)

    "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    1. Good work life balance
    2. Nice co-workers
    3. Competitive pay

    Cons

    1. Top level management are not qualified enough to be where they are.
    2. Not a lot of room to grow as an engineer
    3. They never have plans for more than 2 months in future.
    4. You will never solve any challenging engineering problem here.

    Advice to Management

    1. Have a clear viaion for the engineering organization.
    2. Reward hard working people


  6. Helpful (4)

    "Decent perks, poor upper management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - NOC Technician in Seattle, WA
    Former Employee - NOC Technician in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Big Fish Games full-time (More than a year)

    Pros

    Great for learning new tech
    Reasonable compensation

    Cons

    Upper management is quick to fire employees with little or no coaching
    Upper management does not listen to direct managers
    Company gets bought and resold every 3-5 years
    Currently owned by an Australian Slot Machine Manufacturer
    Original Company founder Paul Thelen has left the company

    Advice to Management

    Consider coaching your employees before terminating them. You've lost talented techs due to missed coaching opportunities.


  7. Helpful (1)

    "BFG Product Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Product Manager in Seattle, WA
    Former Employee - Senior Product Manager in Seattle, WA

    I worked at Big Fish Games full-time (More than 3 years)

    Pros

    Good Work Life Balance. Nice people.

    Cons

    There were many times that I wished we were more decisive.

  8. Helpful (2)

    "Big Fishy Politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Big Fish Games full-time

    Pros

    - Super chill, laid-back work environment; easy to coast by
    - Good work/life balance
    - Great new location in downtown Seattle

    Cons

    - Clear favoritism; like some other reviewer had mentioned, it's not about what you know, it's about who you know
    - Lack of work ethic and skill by individuals who bank on flattery instead of actual work
    - Frat/sorority house mentality

    Advice to Management

    Be more self aware. Have some ethics.


  9. Helpful (1)

    "Changing times"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Big Fish Games full-time

    Pros

    + Excellent work/life balance, good benefits, and nice facilities
    + Recent pipeline adjustments have made the production goals much more clear.

    Cons

    Depending on department, VPs can be intrusive and redirect so often it is hard to get things done.

    Advice to Management

    Trust your teams to do their jobs. Tell them what you want to see, then let them figure out how to do it best for their product. Stop bundling the solution with the request.

    Just because a competitor implements 'feature X' in their game doesn't mean that the same feature will slot directly into our products.

    Lastly, if you do offer direction on something, stop "chasing the shiny" and let the teams implement that feature rather than redirecting to the "new thing" 2 weeks later.


  10. Helpful (5)

    "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer
    Former Employee - Software Engineer
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Big Fish Games full-time (More than a year)

    Pros

    Great work/life balance in engineering. Personal issues always came first on my team.

    Cons

    The company has changed hands multiple times in the last few years, and it shows in the disorganized management, and lack of direction.

    The recent lay-offs were very poorly handled. They gave us about zero minutes of warning and some people were mistakenly sent to the wrong meetings. Also, the list of people was clearly put together by someone who was disconnected from the teams.

    Advice to Management

    Listen more to the lower level managers who have been around a while. They know the people and the core values. High expectations are fine, but they're much more likely to be met if they align with your teams' strengths.