Big Heart Pet Brands Reviews | Glassdoor

Big Heart Pet Brands Reviews

Updated August 30, 2017
173 reviews

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3.4
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Richard K. Smucker
6 Ratings

173 Employee Reviews

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Pros
  • Great people and leadership that genuinely cares (in 9 reviews)

  • I never worked for Del Monte, but it definitely sounds like Big Heart has made a lot of improvements vs (in 7 reviews)

Cons
  • Work life balance is an issue in some areas (in 5 reviews)

  • Big Heart Pet was acquired by Smucker (in 5 reviews)

More Pros and Cons

  1. "Associate Brand Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Brand Manager in San Francisco, CA
    Former Employee - Associate Brand Manager in San Francisco, CA

    I worked at Big Heart Pet Brands (More than a year)

    Pros

    Nice People. Growth Focused Catagories.

    Cons

    Mid sized company in categories filled with much larger companies, or entrepreneurial small ones.


  2. Helpful (1)

    "Data Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Big Heart Pet Brands (Less than a year)

    Pros

    Company Environment and the Company benefits

    Cons

    The separate areas not working together

  3. Helpful (1)

    "Horrible. Atrocious. Disgusting."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Laborer in Bloomsburg, PA
    Current Employee - General Laborer in Bloomsburg, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Big Heart Pet Brands full-time (Less than a year)

    Pros

    Money that's about it. You can make decent money working for Smuckers but be prepared to not see your family or have a life.

    Cons

    Where to begin. Being flat out over worked. Getting 1 day off a week if your lucky. The union is horrible. They care about the interests of the company not the employee. There is a lot of discrimination at the Bloomsburg plant towards women. There is no work life balance. Do yourself a favor and do not work here. Management is horrible. No communication. Lots of forced overtime.

    Advice to Management

    Limit the amount of forced overtime. Get a purchaser in the Bloomsburg plant that knows what they're doing. We run almost every weekend but run out of ingredients because that makes sense right. The Bloomsburg plant has dirty water and dead bugs floating in it water tanks.


  4. "Good place but limited LT opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Approves of CEO

    I have been working at Big Heart Pet Brands full-time

    Pros

    Great people and leadership that genuinely cares. Flexible schedules depending on your manager, free on-site fitness classes

    Cons

    Limited career opportunities in SF now that HQ is in Ohio. Lots of the best people have left/are leaving.

    Advice to Management

    The main reason for maintaining an SF presence was for the talent, so you should do your best not to lose your best people.


  5. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Big Heart Pet Brands (More than 3 years)

    Pros

    Really nice coworkers and great benefits

    Cons

    None at all especially if you love dogs or cats!


  6. "Avoid the lawrence plant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Assurance Technician in Lawrence, KS
    Former Employee - Quality Assurance Technician in Lawrence, KS
    Doesn't Recommend
    Negative Outlook

    I worked at Big Heart Pet Brands full-time

    Pros

    Decent pay for the job.

    Cons

    Absolutely awful atmosphere. Avoid the lawrence plant.


  7. "Customer Service"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA

    I worked at Big Heart Pet Brands (More than 8 years)

    Pros

    Great People. Innovative. Constant Change

    Cons

    Nothing to add for cons.

  8. Helpful (3)

    "Do Not Work For This Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I do not have any positive feedback.

    Cons

    There are no formal business processes in place to help resources deliver products
    Management and the overall business exude poor communication and are always battling each other,
    Undefined roles and responsibilities make it easy to take advantage of entry level and junior level employees. There is a lot of overallocation of work given to entry level employees that would be deemed out an employees job functions and would be considered more of a senior management level or Director level function.
    Employees are under paid for the amount of work they do
    Employees are given different lower level titles after they've interviewed or even after they've accepted a position (due to "reorganization")
    HR is unethical and violates employees personal information

    Advice to Management

    Do not take a position with this company hoping to transfer to a better department in the JMS Smucker company.


  9. Helpful (3)

    "contract employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in San Pedro, CA
    Former Employee - Engineer in San Pedro, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Big Heart Pet Brands (More than a year)

    Pros

    As a contract employee, there was little pressure to watch the clock, the focus was getting the work completed.

    Cons

    Although contracted employees sign Non-disclosures, they are not treated as equals in the work place, and there is a lot of information not given to the contracted employees which makes the contracted work much more difficult to accomplish.

    Advice to Management

    The communication from Management to the employees and contracted employees is done mostly for show, yet after the meetings many of the employees felt that the meetings were just for show, and the time spent in the meeting did not justify even having the meeting. More information should be actually posted, and actual information including a calendar of events should be emailed to employees.


  10. "Executive pressure to constrain budgets and timelines lead to recurring failures"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Coworkers are great. Everyone is smart and hard working.

    Pay is competitive. Don't expect much of a bonus

    Product innovation team has some great ideas.

    Cons

    Poor information systems. Heavy reliance on excel.

    Loss of tribal knowledge as so many have left or been fired through 2 reorgs.

    Advice to Management

    Add someone with operations expertise to your top executive team. Marketing has too much power and is steering the company into the ground.


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