Big Heart Pet Brands Reviews | Glassdoor
Big Heart Pet Brands Reviews
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    Big Heart Pet Brands Reviews

    Updated August 30, 2017
    173 reviews

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    Full-timePart-time
    3.4
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
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    Richard K. Smucker
    6 Ratings

    173 Employee Reviews

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    Pros

    • Great people and leadership that genuinely cares (in 9 reviews)

    • I never worked for Del Monte, but it definitely sounds like Big Heart has made a lot of improvements vs (in 7 reviews)

    Cons

    • Work life balance is an issue in some areas (in 5 reviews)

    • Big Heart Pet was acquired by Smucker (in 5 reviews)

    More Pros and Cons

    1. "Associate Brand Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Associate Brand Manager in San Francisco, CA
      Former Employee - Associate Brand Manager in San Francisco, CA

      I worked at Big Heart Pet Brands (More than a year)

      Pros

      Nice People. Growth Focused Catagories.

      Cons

      Mid sized company in categories filled with much larger companies, or entrepreneurial small ones.

    2. Helpful (1)

      "Data Analyst"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Pittsburgh, PA
      Former Employee - Anonymous Employee in Pittsburgh, PA
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Big Heart Pet Brands (Less than a year)

      Pros

      Company Environment and the Company benefits

      Cons

      The separate areas not working together

    3. Helpful (1)

      "Horrible. Atrocious. Disgusting."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - General Laborer in Bloomsburg, PA
      Current Employee - General Laborer in Bloomsburg, PA
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Big Heart Pet Brands full-time (Less than a year)

      Pros

      Money that's about it. You can make decent money working for Smuckers but be prepared to not see your family or have a life.

      Cons

      Where to begin. Being flat out over worked. Getting 1 day off a week if your lucky. The union is horrible. They care about the interests of the company not the employee. There is a lot of discrimination at the Bloomsburg plant towards women. There is no work life balance. Do yourself a favor and do not work here. Management is horrible. No communication. Lots of forced overtime.

      Advice to Management

      Limit the amount of forced overtime. Get a purchaser in the Bloomsburg plant that knows what they're doing. We run almost every weekend but run out of ingredients because that makes sense right. The Bloomsburg plant has dirty water and dead bugs floating in it water tanks.

    4. "Good place but limited LT opportunity"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in San Francisco, CA
      Current Employee - Anonymous Employee in San Francisco, CA
      Approves of CEO

      I have been working at Big Heart Pet Brands full-time

      Pros

      Great people and leadership that genuinely cares. Flexible schedules depending on your manager, free on-site fitness classes

      Cons

      Limited career opportunities in SF now that HQ is in Ohio. Lots of the best people have left/are leaving.

      Advice to Management

      The main reason for maintaining an SF presence was for the talent, so you should do your best not to lose your best people.

    5. "Great company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Big Heart Pet Brands (More than 3 years)

      Pros

      Really nice coworkers and great benefits

      Cons

      None at all especially if you love dogs or cats!

    6. "Avoid the lawrence plant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Quality Assurance Technician in Lawrence, KS
      Former Employee - Quality Assurance Technician in Lawrence, KS
      Doesn't Recommend
      Negative Outlook

      I worked at Big Heart Pet Brands full-time

      Pros

      Decent pay for the job.

      Cons

      Absolutely awful atmosphere. Avoid the lawrence plant.

    7. "Customer Service"

      StarStarStarStarStar
      Former Employee - Anonymous Employee in Pittsburgh, PA
      Former Employee - Anonymous Employee in Pittsburgh, PA

      I worked at Big Heart Pet Brands (More than 8 years)

      Pros

      Great People. Innovative. Constant Change

      Cons

      Nothing to add for cons.

    8. Helpful (3)

      "Do Not Work For This Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      Pros

      I do not have any positive feedback.

      Cons

      There are no formal business processes in place to help resources deliver products
      Management and the overall business exude poor communication and are always battling each other,
      Undefined roles and responsibilities make it easy to take advantage of entry level and junior level employees. There is a lot of overallocation of work given to entry level employees that would be deemed out an employees job functions and would be considered more of a senior management level or Director level function.
      Employees are under paid for the amount of work they do
      Employees are given different lower level titles after they've interviewed or even after they've accepted a position (due to "reorganization")
      HR is unethical and violates employees personal information

      Advice to Management

      Do not take a position with this company hoping to transfer to a better department in the JMS Smucker company.

    9. Helpful (3)

      "contract employees"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Engineer in San Pedro, CA
      Former Employee - Engineer in San Pedro, CA
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Big Heart Pet Brands (More than a year)

      Pros

      As a contract employee, there was little pressure to watch the clock, the focus was getting the work completed.

      Cons

      Although contracted employees sign Non-disclosures, they are not treated as equals in the work place, and there is a lot of information not given to the contracted employees which makes the contracted work much more difficult to accomplish.

      Advice to Management

      The communication from Management to the employees and contracted employees is done mostly for show, yet after the meetings many of the employees felt that the meetings were just for show, and the time spent in the meeting did not justify even having the meeting. More information should be actually posted, and actual information including a calendar of events should be emailed to employees.

    10. "Executive pressure to constrain budgets and timelines lead to recurring failures"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      Pros

      Coworkers are great. Everyone is smart and hard working.

      Pay is competitive. Don't expect much of a bonus

      Product innovation team has some great ideas.

      Cons

      Poor information systems. Heavy reliance on excel.

      Loss of tribal knowledge as so many have left or been fired through 2 reorgs.

      Advice to Management

      Add someone with operations expertise to your top executive team. Marketing has too much power and is steering the company into the ground.

    Showing 173 of 182 reviews
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