Big Heart Pet Brands Reviews | Glassdoor
Big Heart Pet Brands Reviews
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    Big Heart Pet Brands Reviews

    Updated June 21, 2018
    172 reviews

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    3.4
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
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    Richard K. Smucker
    6 Ratings

    172 Employee Reviews

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    1. Helpful (2)

      "Mgr"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Manager in Pittsburgh, PA
      Former Employee - Manager in Pittsburgh, PA
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Big Heart Pet Brands (More than 5 years)

      Pros

      Great leadership and teammates here in Pittsburgh.

      Cons

      Smuckers bought the company unfortunately.

      Advice to Management

      Should have taken the company public, instead of selling.

    2. "Sink or Swim, analysis paralysis, lots of churn"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Associate Brand Manager in San Francisco, CA
      Former Employee - Associate Brand Manager in San Francisco, CA
      Doesn't Recommend
      Negative Outlook

      I worked at Big Heart Pet Brands full-time (Less than a year)

      Pros

      - competitive pay
      - good location
      - nice facilities with onsite gym and mother's room
      - very well established processes
      - brands with advertising are more fun to work on

      Cons

      The company is in transition from Del Monte to it's own brand newly called Big Heart Pet Brands. There is a lot of turnover where management is suddenly fired as well as more junior people. There is a culture of sink or swim. There is very little training for ABMs. People are expected to "fall in line" where collaboration and speaking your mind is not welcomed. There is very little innovation that happens on most brands and most of the work is looking at historical numbers and you feel there is little you can do to actually convince management to change what's wrong. Management is out for themselves and lack care towards junior people.

      Advice to Management

      Look to invest in people and ideas. Less analysis paralysis and more action is needed to turn these brands around.

      3. Join the Big Heart Pet Brands team
      See Our Latest Jobs

    3. "Associate Brand Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Associate Brand Manager in San Francisco, CA
      Former Employee - Associate Brand Manager in San Francisco, CA

      I worked at Big Heart Pet Brands (More than a year)

      Pros

      Nice People. Growth Focused Catagories.

      Cons

      Mid sized company in categories filled with much larger companies, or entrepreneurial small ones.

    4. Helpful (1)

      "Data Analyst"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Pittsburgh, PA
      Former Employee - Anonymous Employee in Pittsburgh, PA
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Big Heart Pet Brands (Less than a year)

      Pros

      Company Environment and the Company benefits

      Cons

      The separate areas not working together

    5. Helpful (1)

      "Horrible. Atrocious. Disgusting."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - General Laborer in Bloomsburg, PA
      Current Employee - General Laborer in Bloomsburg, PA
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Big Heart Pet Brands full-time (Less than a year)

      Pros

      Money that's about it. You can make decent money working for Smuckers but be prepared to not see your family or have a life.

      Cons

      Where to begin. Being flat out over worked. Getting 1 day off a week if your lucky. The union is horrible. They care about the interests of the company not the employee. There is a lot of discrimination at the Bloomsburg plant towards women. There is no work life balance. Do yourself a favor and do not work here. Management is horrible. No communication. Lots of forced overtime.

      Advice to Management

      Limit the amount of forced overtime. Get a purchaser in the Bloomsburg plant that knows what they're doing. We run almost every weekend but run out of ingredients because that makes sense right. The Bloomsburg plant has dirty water and dead bugs floating in it water tanks.

    6. "Good place but limited LT opportunity"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in San Francisco, CA
      Current Employee - Anonymous Employee in San Francisco, CA
      Approves of CEO

      I have been working at Big Heart Pet Brands full-time

      Pros

      Great people and leadership that genuinely cares. Flexible schedules depending on your manager, free on-site fitness classes

      Cons

      Limited career opportunities in SF now that HQ is in Ohio. Lots of the best people have left/are leaving.

      Advice to Management

      The main reason for maintaining an SF presence was for the talent, so you should do your best not to lose your best people.

    7. "Great company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Big Heart Pet Brands (More than 3 years)

      Pros

      Really nice coworkers and great benefits

      Cons

      None at all especially if you love dogs or cats!

    8. "Avoid the lawrence plant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Quality Assurance Technician in Lawrence, KS
      Former Employee - Quality Assurance Technician in Lawrence, KS
      Doesn't Recommend
      Negative Outlook

      I worked at Big Heart Pet Brands full-time

      Pros

      Decent pay for the job.

      Cons

      Absolutely awful atmosphere. Avoid the lawrence plant.

    9. "Customer Service"

      StarStarStarStarStar
      Former Employee - Anonymous Employee in Pittsburgh, PA
      Former Employee - Anonymous Employee in Pittsburgh, PA

      I worked at Big Heart Pet Brands (More than 8 years)

      Pros

      Great People. Innovative. Constant Change

      Cons

      Nothing to add for cons.

    10. Helpful (3)

      "Do Not Work For This Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      Pros

      I do not have any positive feedback.

      Cons

      There are no formal business processes in place to help resources deliver products
      Management and the overall business exude poor communication and are always battling each other,
      Undefined roles and responsibilities make it easy to take advantage of entry level and junior level employees. There is a lot of overallocation of work given to entry level employees that would be deemed out an employees job functions and would be considered more of a senior management level or Director level function.
      Employees are under paid for the amount of work they do
      Employees are given different lower level titles after they've interviewed or even after they've accepted a position (due to "reorganization")
      HR is unethical and violates employees personal information

      Advice to Management

      Do not take a position with this company hoping to transfer to a better department in the JMS Smucker company.

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