Big Heart Pet Brands Reviews | Glassdoor

Big Heart Pet Brands Reviews

Updated January 29, 2017
171 reviews

Filter

Filter

Full-time Part-time

3.4
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Richard K. Smucker
6 Ratings

171 Employee Reviews

Sort: Popular Rating Date

Pros
  • family friendly, good work-life balance, smart and nice people (in 10 reviews)

  • The people are wonderful and the benefits are good (in 10 reviews)

Cons
  • Work life balance is an issue in some areas (in 5 reviews)

  • Big Heart Pet was acquired by Smucker (in 5 reviews)

More Pros and Cons

  1. "Good place but limited LT opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Approves of CEO

    I have been working at Big Heart Pet Brands full-time

    Pros

    Great people and leadership that genuinely cares. Flexible schedules depending on your manager, free on-site fitness classes

    Cons

    Limited career opportunities in SF now that HQ is in Ohio. Lots of the best people have left/are leaving.

    Advice to Management

    The main reason for maintaining an SF presence was for the talent, so you should do your best not to lose your best people.


  2. "Horrible. Atrocious. Disgusting."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Laborer in Bloomsburg, PA
    Current Employee - General Laborer in Bloomsburg, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Big Heart Pet Brands full-time (Less than a year)

    Pros

    Money that's about it. You can make decent money working for Smuckers but be prepared to not see your family or have a life.

    Cons

    Where to begin. Being flat out over worked. Getting 1 day off a week if your lucky. The union is horrible. They care about the interests of the company not the employee. There is a lot of discrimination at the Bloomsburg plant towards women. There is no work life balance. Do yourself a favor and do not work here. Management is horrible. No communication. Lots of forced overtime.

    Advice to Management

    Limit the amount of forced overtime. Get a purchaser in the Bloomsburg plant that knows what they're doing. We run almost every weekend but run out of ingredients because that makes sense right. The Bloomsburg plant has dirty water and dead bugs floating in it water tanks.


  3. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Big Heart Pet Brands (More than 3 years)

    Pros

    Really nice coworkers and great benefits

    Cons

    None at all especially if you love dogs or cats!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Avoid the lawrence plant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Assurance Technician in Lawrence, KS
    Former Employee - Quality Assurance Technician in Lawrence, KS
    Doesn't Recommend
    Negative Outlook

    I worked at Big Heart Pet Brands full-time

    Pros

    Decent pay for the job.

    Cons

    Absolutely awful atmosphere. Avoid the lawrence plant.


  6. "Customer Service"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA

    I worked at Big Heart Pet Brands (More than 8 years)

    Pros

    Great People. Innovative. Constant Change

    Cons

    Nothing to add for cons.


  7. Helpful (2)

    "Do Not Work For This Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I do not have any positive feedback.

    Cons

    There are no formal business processes in place to help resources deliver products
    Management and the overall business exude poor communication and are always battling each other,
    Undefined roles and responsibilities make it easy to take advantage of entry level and junior level employees. There is a lot of overallocation of work given to entry level employees that would be deemed out an employees job functions and would be considered more of a senior management level or Director level function.
    Employees are under paid for the amount of work they do
    Employees are given different lower level titles after they've interviewed or even after they've accepted a position (due to "reorganization")
    HR is unethical and violates employees personal information

    Advice to Management

    Do not take a position with this company hoping to transfer to a better department in the JMS Smucker company.


  8. Helpful (2)

    "contract employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in San Pedro, CA
    Former Employee - Engineer in San Pedro, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Big Heart Pet Brands (More than a year)

    Pros

    As a contract employee, there was little pressure to watch the clock, the focus was getting the work completed.

    Cons

    Although contracted employees sign Non-disclosures, they are not treated as equals in the work place, and there is a lot of information not given to the contracted employees which makes the contracted work much more difficult to accomplish.

    Advice to Management

    The communication from Management to the employees and contracted employees is done mostly for show, yet after the meetings many of the employees felt that the meetings were just for show, and the time spent in the meeting did not justify even having the meeting. More information should be actually posted, and actual information including a calendar of events should be emailed to employees.


  9. "Executive pressure to constrain budgets and timelines lead to recurring failures"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Coworkers are great. Everyone is smart and hard working.

    Pay is competitive. Don't expect much of a bonus

    Product innovation team has some great ideas.

    Cons

    Poor information systems. Heavy reliance on excel.

    Loss of tribal knowledge as so many have left or been fired through 2 reorgs.

    Advice to Management

    Add someone with operations expertise to your top executive team. Marketing has too much power and is steering the company into the ground.


  10. "Supply Chain Role"

    Star Star Star Star Star
    • Career Opportunities
    • Senior Management
    Former Employee - A Position In the Supply Chain in Pittsburgh, PA
    Former Employee - A Position In the Supply Chain in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Big Heart Pet Brands full-time (More than 8 years)

    Pros

    Big Heart Pet in Pittsburgh PA was a great place to work. Great culture, friendly coworkers. Good pay & benefits. My management welcomed my ideas and respected my opinion. I had ownership of my region.

    Cons

    J M Smucker's leadership. Big Heart acquisition was very poorly handled. Most job offers given were just for show. There was no incentive to relocate-many positions offered were at a lower level with lesser benefits. Leadership repeatedly told Pgh employees how "great" the company was going to be in the future even after most were told they were losing their jobs. Big Heart software, processes, & methods proven to be more effective & efficient were disregarded because they were not "the Smucker way" of doing things. Company is highly resistant to change.

    Advice to Management

    The next time you make an acquisition have some compassion for the folks you're putting out of work. When you do make a job offer to an acquired employee, have answers not ambiguity. Not knowing if you're going to continue to be eligible for a 10-20% bonus when you currently have that benefit and being expected to give an answer on relocation is not acceptable. Be more open to having satellite offices. You lost A LOT of talent that helped to make BHPB the highly profitable company you purchased.


  11. "My experience was through Heinz & Del Monte Pet Foods. It was a fabulous place to work for!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lawrence, KS
    Former Employee - Anonymous Employee in Lawrence, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Big Heart Pet Brands full-time (More than 10 years)

    Pros

    MONEY!! O.T. Was Time and a half for anything over eight hours in one day, time and a half on Saturday whether you had 40 hours in or not and doubletime on Sunday regardless of your time that week.

    Cons

    Certain people getting promoted and "HE" chose to micromanage. Really unfortunate for the company. Backstabbing, and cover your butt were always in the back of your mind.

    Advice to Management

    Black/White really?? We are not in 1900's anymore!! Get over yourself!! Just because you are black, and get you get a supervisor position handed to you, does NOT make you a better person than myself!



Showing 171 of 180 reviews
Reset Filters