Big Heart Pet Brands Reviews | Glassdoor

Big Heart Pet Brands Reviews

Updated June 21, 2018
172 reviews

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3.4
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Richard K. Smucker
6 Ratings

172 Employee Reviews

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  1. Helpful (2)

    "Mgr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Pittsburgh, PA
    Former Employee - Manager in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Big Heart Pet Brands (More than 5 years)

    Pros

    Great leadership and teammates here in Pittsburgh.

    Cons

    Smuckers bought the company unfortunately.

    Advice to Management

    Should have taken the company public, instead of selling.


  2. "Sink or Swim, analysis paralysis, lots of churn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Brand Manager in San Francisco, CA
    Former Employee - Associate Brand Manager in San Francisco, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Big Heart Pet Brands full-time (Less than a year)

    Pros

    - competitive pay
    - good location
    - nice facilities with onsite gym and mother's room
    - very well established processes
    - brands with advertising are more fun to work on

    Cons

    The company is in transition from Del Monte to it's own brand newly called Big Heart Pet Brands. There is a lot of turnover where management is suddenly fired as well as more junior people. There is a culture of sink or swim. There is very little training for ABMs. People are expected to "fall in line" where collaboration and speaking your mind is not welcomed. There is very little innovation that happens on most brands and most of the work is looking at historical numbers and you feel there is little you can do to actually convince management to change what's wrong. Management is out for themselves and lack care towards junior people.

    Advice to Management

    Look to invest in people and ideas. Less analysis paralysis and more action is needed to turn these brands around.

  3. "Associate Brand Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Brand Manager in San Francisco, CA
    Former Employee - Associate Brand Manager in San Francisco, CA

    I worked at Big Heart Pet Brands (More than a year)

    Pros

    Nice People. Growth Focused Catagories.

    Cons

    Mid sized company in categories filled with much larger companies, or entrepreneurial small ones.


  4. Helpful (1)

    "Data Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Big Heart Pet Brands (Less than a year)

    Pros

    Company Environment and the Company benefits

    Cons

    The separate areas not working together


  5. Helpful (1)

    "Horrible. Atrocious. Disgusting."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Laborer in Bloomsburg, PA
    Current Employee - General Laborer in Bloomsburg, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Big Heart Pet Brands full-time (Less than a year)

    Pros

    Money that's about it. You can make decent money working for Smuckers but be prepared to not see your family or have a life.

    Cons

    Where to begin. Being flat out over worked. Getting 1 day off a week if your lucky. The union is horrible. They care about the interests of the company not the employee. There is a lot of discrimination at the Bloomsburg plant towards women. There is no work life balance. Do yourself a favor and do not work here. Management is horrible. No communication. Lots of forced overtime.

    Advice to Management

    Limit the amount of forced overtime. Get a purchaser in the Bloomsburg plant that knows what they're doing. We run almost every weekend but run out of ingredients because that makes sense right. The Bloomsburg plant has dirty water and dead bugs floating in it water tanks.


  6. "Good place but limited LT opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Approves of CEO

    I have been working at Big Heart Pet Brands full-time

    Pros

    Great people and leadership that genuinely cares. Flexible schedules depending on your manager, free on-site fitness classes

    Cons

    Limited career opportunities in SF now that HQ is in Ohio. Lots of the best people have left/are leaving.

    Advice to Management

    The main reason for maintaining an SF presence was for the talent, so you should do your best not to lose your best people.


  7. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Big Heart Pet Brands (More than 3 years)

    Pros

    Really nice coworkers and great benefits

    Cons

    None at all especially if you love dogs or cats!

  8. "Avoid the lawrence plant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Assurance Technician in Lawrence, KS
    Former Employee - Quality Assurance Technician in Lawrence, KS
    Doesn't Recommend
    Negative Outlook

    I worked at Big Heart Pet Brands full-time

    Pros

    Decent pay for the job.

    Cons

    Absolutely awful atmosphere. Avoid the lawrence plant.


  9. "Customer Service"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA

    I worked at Big Heart Pet Brands (More than 8 years)

    Pros

    Great People. Innovative. Constant Change

    Cons

    Nothing to add for cons.


  10. Helpful (3)

    "Do Not Work For This Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I do not have any positive feedback.

    Cons

    There are no formal business processes in place to help resources deliver products
    Management and the overall business exude poor communication and are always battling each other,
    Undefined roles and responsibilities make it easy to take advantage of entry level and junior level employees. There is a lot of overallocation of work given to entry level employees that would be deemed out an employees job functions and would be considered more of a senior management level or Director level function.
    Employees are under paid for the amount of work they do
    Employees are given different lower level titles after they've interviewed or even after they've accepted a position (due to "reorganization")
    HR is unethical and violates employees personal information

    Advice to Management

    Do not take a position with this company hoping to transfer to a better department in the JMS Smucker company.


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