Big Lots Reviews | Glassdoor

Big Lots Reviews

Updated December 9, 2017
264 reviews

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Big Lots President and CEO David J. Campisi
David J. Campisi
122 Ratings

264 Employee Reviews

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Pros
  • 20% discount and helpful knowledge to grow as a leader (in 104 reviews)

  • The employee discount was a great plus (in 101 reviews)

Cons
  • Work life balance is not very good (in 29 reviews)

  • Can be challenging to find good part time talent (in 54 reviews)

More Pros and Cons

  1. "Fake Promises! Fake promotions! Gossipy! Unprofessional! Filthy! Blindsides employees with fake write-ups!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in New Port Richey, FL
    Former Employee - Sales Associate/Cashier in New Port Richey, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Big Lots part-time (More than a year)

    Pros

    Discount. discount. discount. discount. discount.

    Cons

    Uses fake write=ups to fire employees or make them quit. No hours. Managers only speak to other managers. Saw 2 managers with over 20 years get fired!!!! Blindsided! Accuse employees of theft. Cut hours to get you to quit.

    Advice to Management

    Maybe you can retain an employee if you stop lying to people and listening to your "favorites"....watch out, you could be next....drug cover ups....managers can't count....nasty attitudes behind backs....rude to disabled customers....


  2. "Can't Recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Team Leader
    Former Employee - Assistant Team Leader
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Big Lots full-time (More than 3 years)

    Pros

    If you have a good store manager, they can really contribute to your job satistaction. Get paid time & a half for every minute over 40 hours. Worked at least 45 hours every week. Weekly paycheck.

    Cons

    Store managers as a whole seemed to be nothing more than "yes" men/women. In my 3 years there, they never promoted from within to store manager, hired 3 externals, none of which excelled. Corporate didn't want to hear any ideas from the stores, just wanted you to "make it happen" despite many obstacles. Corporate cared very little about your work/life balance. Hourly associates paid very poorly, hard to limit turnover.

    Advice to Management

    To upper management, allow your stores to take care of their associates and pay them better. They have no incentive to stay loyal, so many other places pay entry level positions at least a dollar or two better an hour.

  3. "It was ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Stock Associate in Bakersfield, CA
    Former Employee - Stock Associate in Bakersfield, CA

    I worked at Big Lots part-time (More than a year)

    Pros

    It not big Company but we sold a lot of differ suff and at a Good price.

    Cons

    You didn't have it together like I would have wanted it


  4. "Not a good place to work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Big Lots part-time

    Pros

    Maybe the 20% discount and thats about it

    Cons

    Completely random computer generated schedule and managers picking favorites among associates
    Way too much control by corporate office
    Basing the schedule on sales from last year is absolutely stupid

    Advice to Management

    Go back to allowing stores to make their own store schedule rather than it being generated by a completely random and stupid scheduling system. Work better with associates and put them in departments that reflect their strengths. Example of taking somebody out of furniture that has been back there for 15 years


  5. "ASM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Big Lots full-time

    Pros

    Good discount on low priced goods

    Cons

    Payroll and poor unethical management


  6. Helpful (1)

    "Don't work here if you value your sanity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in York, PA
    Former Employee - Sales Associate in York, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Big Lots part-time

    Pros

    20% employee discount, employee discount works on clearance items, Big Lots is a great place to shop because the prices are great

    Cons

    Pay isn't great for the amount of responsibility you have, no pay increase when doing overnight work or furniture, absolutely no room for advancement, managers have favorite employees and treat the rest like garbage, good employees get worked into the ground while bad employees are never expected to improve, extremely high turnover, constant and unnecessary resets on entire departments, managers let employees who sexually harass female staff and customers stay employed there, managers don't code write ups for sexual harassment because it's too much "paperwork", never enough people on the floor, never enough time to recover because you're stuck in furniture the whole time, constantly giving away free merchandise to any customer with the smallest complaint while simultaneously cutting hours because they can't afford the payroll, schedule you many short shifts throughout the week instead of a few longer shifts so you feel like you're always there, no opportunities for benefits because there's only 5 full time positions available in the whole store, too much focus on selling the protection plan in furniture because the company will refund or replace the furniture if the customer gets the slightest tone

    Advice to Management

    Pay furniture and overnight truck associates more than cashiers. It's unfair to be doing so much work and physical labor and make the same amount as someone running register. Enforce punishments for sexual harassment instead of brushing it under the rug and making your female staff and customers suffer. Allow more payroll so that there's enough people on the floor at any given time. One person shouldn't be expected to run the furniture desk, recover the whole store, put away freight, deal with customer questions, and also help on register at the same time. Stop rolling over and giving every customer major discounts or even free merchandise because it cuts into store profits and the district decides to cut payroll instead of cracking down. In my time there I saw people get $1000+ refunds on furniture they had for years despite not purchasing the protection plan. This also makes the protection plan useless because customers can get full refunds or replacements of furniture they had for years. Create more entry level management positions to keep managers from being stretched too thin and allow dedicated employees the opportunity to earn better pay and benefits. Stop forcing employees to reset entire departments on a regular basis. It takes time away from more productive tasks like recovery and freight.


  7. Helpful (1)

    "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Kentwood, MI
    Former Employee - Sales Associate in Kentwood, MI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Big Lots (More than a year)

    Pros

    It depends on what kind of a store manager is running it. The store I was at the manager was awesome. But the assistant managers always trying to get you to their work plus you own along with three other jobs that were not yours.

    Cons

    Asst. managers should stop shoving their jobs off on sales associates stop cross training associates just to save payroll. Get rid of the price stickers that come with the merchandise invest in ticket guns and rolls to price stickers. The guns are much better to handle when trying to ticket the merchandise. Also have a price audit scanner to make sure price on sticker and shelf match so there is no scanning errors and the need for price checks on items.

    Advice to Management

    Hire more people, better training, Update your computer systems, tie what is on the shelf to what is in the backroom stockwise, have a shelf space and shelf tag for merchandise that come in on a regular bases. Have stores straightened and kept a presentable condition.

  8. Helpful (1)

    "Don’t do it"

    StarStarStarStarStar
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Big Lots full-time

    Pros

    20% discount. Weekly pay except for salary workers. That’s about it. Prepare to work every holiday including hurricanes, blizzards, power outages (“get some flashlights”) and even fires, “but they can still work right /and “everyone will still work tomorrow”) I wish I was kidding! They claim quality of life but whom they’re referring to is the corporate employees not store level.

    Cons

    A union needs to be formed! HR and upper management do not value their employees. Prefer to hire from the outside than promote from within. Dead end job unless you’re Caucasian.

    Advice to Management

    Treat your employees with dignity and respect. These employees work risk their lives for you, give up time with their families especially on holidays. They stock your shelves, assist your customers. Longevity and loyalty should be appreciated. Evaluate those before giving opportunities to someone from the outside when you already have good talent!


  9. Helpful (1)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Big Lots full-time (More than 5 years)

    Pros

    I don't have anything to say.only it a job.also for people on the budget can find close to expire food for a deal

    Cons

    Lots of work no help on the floor .a lot about how important is the customer but do not consider the employee or give the tools to keep store standard..very disappointed and the waste of time.i used to shop there now I wont.i rather pay more knowing there are companies that do take care of the employee's and are sincerely show it.

    Advice to Management

    They all ready know they don't want to spend the money to do so there focus is on the Iinvestors.they are no different then a sweat shop in sence,that the employees are not there most important resources.happy employees make happy and repeat customer's.


  10. Helpful (1)

    "Horrible, Greedy Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Big Lots full-time (More than 10 years)

    Pros

    Good benefits for managers, 20% employee discount. That's it. Eleven years and I can't write 20 nice words about them.

    Cons

    The company will not hire any full time associates to avoid paying benefits. Only managers get full time hours. Everyone else must stay below 29 hours weekly, or legally the company would have to give them benefits. It's sad.

    Advice to Management

    Raise the starting wage and maybe you'll quit losing people so quickly. You get what you pay for. Nobody wants to break their backs unloading trucks for peanuts.


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