Big Lots Reviews | Glassdoor

Big Lots Reviews

Updated August 19, 2017
1,119 reviews

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1,119 Employee Reviews

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Pros
  • 20% discount and helpful knowledge to grow as a leader (in 100 reviews)

  • Enjoy working for the store to receive great employee discount (in 91 reviews)

Cons
More Pros and Cons

  1. "Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Big Lots part-time

    Pros

    Liked who I worked with

    Cons

    Management was not helpful. They would not work with other job schedule.

    Advice to Management

    Be a little more helpful when it comes to your employees, not just customers. Without good employees you have nothing.


  2. "Minimum wage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Big Lots part-time

    Pros

    Great staff good work environment

    Cons

    minimal hours given maybe only 3 hours week

  3. Helpful (1)

    "So far, so good now that I have figured out what I am doing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in Northampton, MA
    Current Employee - Sales Associate/Cashier in Northampton, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Big Lots part-time (Less than a year)

    Pros

    You get an employee discount as soon as you start working, friendly coworkers, small store. Cashiers do more than just stand at the register so if there ever is a chance you don't have any customers, there's always something else for you to do to help out. It's never boring.

    Cons

    Hardly any training. You get the usual spill clean up, sexual harassment, etc videos on a computer but as far as learning their registers and how the store works, you have to just figure that out as you go along. There's always someone around to help you but it's such a pain to have to call someone over a walkie talkie and wait to ask them to teach you something all the time when it all could have been gone over in a day or two. It really takes a toll on your confidence on the job and it looks bad to the customers.
    It's also a little difficult to get through everything you're supposed to with each customer when you have a huge rush of people. There's a lot you have to say to every person and it is very time-consuming. There's only one cashier on at a time and customers and management get upset whether you say all you are required to say or whether you just get them out as quickly as possible. You can't win. It's also not very efficient to have to call someone over to help with a rush of people who is supposed to be doing another job such as stocking to help cashier, which happens a lot since more and more business is coming in.
    Having to answer phone calls when you're taking care of a rush of customers is the worst as well, especially since no one ever calls for questions that have to do with the cashiering aspect of the store so you always have to find someone to answer it for you anwyays. People get put on hold a lot.

    Advice to Management

    Some quick training videos for the specific job someone is going to be doing such as cashiering would be a big help to new employees. Maybe have more cashiers on at certain times as well. The system for calling the Big Lots stores needs to be tweaked a little.


  4. "CSR/Stocker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New Iberia, LA
    Former Employee - Anonymous Employee in New Iberia, LA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Big Lots part-time

    Pros

    Most of the managers were very friendly with me, but disciplined everyone fairly when needed. I remember I had just started there as a stocker and the furniture manager got very upset with someone on my team and threatened to fire the stock team to find people "who will do their job correctly." and he saw me getting very emotional when I got scared about losing the job that I had only been at for 2 weeks. He pulled me to the side a little while later and reassured me that although he was talking to us as a team that I was safe because he knew who the actual problem was. He helped me with car problems, got me food when my pay checks had no extra after bills, etc. The "team leaders" can be very supportive and helpful. It is also very easy to get on with the company.

    Cons

    If you are not a manager, there is no room to move up what so ever. You are also strictly part time. Getting over 20 hours a week was a miracle.
    Unfortunately, not all managers are supportive, not even if you have known that manager most of your life. This particular one thought I was slacking too much and significantly DECREASED my hours to less than 10 hours a week, knowing I had bills to pay as well as a young child. He never pulled me to the side to tell me that I needed to pick up my speed, it was just a huge slap in the face and I eventually lost my apartment due to inadequate pay. I then asked another manager to switch me to mainly cashier and give me more shifts and was granted as such. (The manager who screwed me over no longer works for the company!👍)
    Also, there are ZERO benefits unless you are a manager. All you get is a paycheck.

    Advice to Management

    Talk to your employees. Be like Manager #1 and address the problem before taking action like manager #2 who didn't have a single care. Be more supportive. Most of you have it, but some of you..... No.


  5. "...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Harvey, LA
    Current Employee - Cashier in Harvey, LA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Big Lots part-time (More than a year)

    Pros

    Employees are nice n work together

    Cons

    Better pay for work done


  6. "Great Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Furniture Sales Lead in Boynton Beach, FL
    Current Employee - Furniture Sales Lead in Boynton Beach, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Big Lots full-time (More than a year)

    Pros

    * Bonus every quarter
    * Paid holidays are double time for FT
    * Pay is great

    Cons

    * Part timers are not allowed to go over 30


  7. "Misery."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fsl in Philadelphia, PA
    Current Employee - Fsl in Philadelphia, PA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Big Lots full-time (More than 10 years)

    Pros

    I'm grateful I have a job. Can bonus if in management quartley.

    Cons

    No team effort. Store manager doesn't lift a finger to help out in anyway.

    Advice to Management

    Get off your lazy butt and help to get the stock room empty. The unprofessionalism of the store manager making rude comments about the employees to other store employees is very unprofessional . Stop.

  8. "It's an okay place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Big Lots part-time

    Pros

    Good for a side job for making extra money

    Cons

    Not enough hours , pay rate not well

    Advice to Management

    store needs to be better on shrinkage


  9. "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Big Lots part-time

    Pros

    Nice manager but that always depends

    Cons

    Terrible hours, average hours a week is 12-15 hours


  10. "Bad Management Makes It Awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Big Lots part-time

    Pros

    Some of the people I worked with were cool.

    Cons

    Obvious favoritism, tons of trash talking from the store manager about customers and employees, never allowed a break, generally just a bad experience.

    Advice to Management

    Pay more attention to what is going on in your stores!


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