BigCommerce Reviews | Glassdoor

BigCommerce Reviews

Updated June 22, 2017
125 reviews

Filter

Filter

Full-time Part-time

3.8
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Brent Bellm
49 Ratings

125 Employee Reviews

Sort: Popular Rating Date

Pros
  • Good work life balance if you push for it (in 7 reviews)

  • Great company with a great culture (in 10 reviews)

Cons
  • Can be detrimental to work/life balance as most of the company is full of people who work way too much (in 8 reviews)

  • Fast paced work environment can make for long hours and a tough work life balance (in 6 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Excellent Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Ninja in Austin, TX
    Current Employee - Technical Support Ninja in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BigCommerce full-time (Less than a year)

    Pros

    There are so many, but here are some of the ones that specifically drew me to BigCommerce:
    - The culture. The people here are so amazing to work with. Everyone is happy to be here and happy to help with any questions or concerns. It's really refreshing.
    - The benefits. There are a lot of benefits you get just by being an employee, and then the medical/dental/vision insurance is well priced and covers quite a bit.
    - The management. This could be classified under culture as well, but being able to meet your entire management team on your first day, instead of just being stuck in a room with a trainer is really nice. I appreciated the fact that they took the time to make sure that we got to know everyone from facilities and management within our training period.

    Cons

    -Shift scheduling is a little weird, and they are 24/7 which means there is a possibility that you'll have the overnight shift. But, they do ask you if you are available for it when you get hired, and they won't put you on it if you say no.

    Advice to Management

    Keep on keeping on. I've never felt more accepted so quickly by a company. Thanks for being transparent about where the company is at, and listening to our voices.


  2. Helpful (2)

    "Hard Work & Good Character"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Austin, TX
    Current Employee - Software Engineer in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BigCommerce full-time (More than 3 years)

    Pros

    Good work life balance if you push for it
    Perks/benefits
    Office space
    Coworkers - fun yet also hard working and extremely intelligent
    Recognize achivements
    Career growth & opportunity

    Cons

    Politics in some departments at times, ever changing because of leadership changes
    Salary seems under market
    Slow to let people go who may hurt culture/teams

  3. "Contract Administrator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at BigCommerce full-time (More than a year)

    Pros

    Great company with a great culture! Very relaxed environment, because they trust that you will get your work done without being micromanaged.

    Cons

    Growing pains which are normal with newer tech companies.

    Advice to Management

    A+


  4. Helpful (1)

    "The grass is green"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Austin, TX
    Current Employee - Director in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BigCommerce full-time (More than 3 years)

    Pros

    The people: smart, passionate, creative & caring
    The industry/space: getting to be a part of the commerce/retail evolution
    The work: having an impact, getting to solve problems associated with a growing company
    The benefits & perks: free drinks, great health insurance, open vacation, dry cleaning, car washes, the list goes on...

    Cons

    No shortage of ideas & opportunities to make a difference, if you have problems with prioritization, this is not the place for you. Things are ever-changing - you need to have an adaptive mindset.

    Advice to Management

    Keep doing what you're doing. Stay focused on our strategy, people & culture.


  5. Helpful (5)

    "BigConspiracy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at BigCommerce full-time

    Pros

    Upper Management is intelligent and knows what they are doing. The e-commerce platform that they provide is the best in the market currently.

    Cons

    Human Resources makes up any reason to let you go. If you are a person who respects others, has high morals, works hard, has a great personality, enjoys helping others, and does not use foul language... DO NOT WORK for them. It's sad that the company is undermined by a group of jealous individuals who only care about keeping their jobs and removing anyone who they feel is a threat to their job security.

    Advice to Management

    Get rid of the jealous Human Resources people who are compromising your "MOJO"


  6. Helpful (1)

    "Great company. Work hard, play hard. One of the best places I've ever worked"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BigCommerce full-time (More than a year)

    Pros

    Great culture. Leadership has improved a lot in the last year. The work is meaningful and can be really fun (depending on your role)

    Cons

    Some negative/stubborn folks who don't adapt to change well.

    Advice to Management

    Keep on keeping' on . Be an example of what you want others to be. Continue working together to be aligned as when leadership is not aligned it trickles down. This has gotten a lot better in the last year with new leaders on board.


  7. Helpful (7)

    "Don't believe in the alternative reviews"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at BigCommerce full-time (More than a year)

    Pros

    - Most coworkers are nice and pleasant to work with.
    - If you're one of the few roles that get to travel you sure can milk it (or if you're of importance you can easily violate policy and fly something that is NOT economy)

    Cons

    - It's clear most of the recruiting/HR team is writing the glowing reviews, about how the company is one of the "Top|Great|Best places to work" however what they don't tell you is you the entire company is spammed by the people team for participation in these surveys for better press
    - When they first opened the office they lured everyone w/ the whole "we plan on IPO'ing" schpiel. Years later and this is far from a reality AFAIK
    - FAKE CULTURE!! When you're in an office that doesn't want this and you're trying to force it on everyone it's clear you're doing something wrong.
    - Some higher-up's only have their title to show off their 'worth' but in reality want nothing to do with the team that they are assigned to direct/manage.
    - Working intra-office is horrible, especially when "the OG's" act like they don't have to respond to you
    - PR comes from no-named sources no one knows of.
    - Benefits aren't as great as some others have said.

  8. Helpful (1)

    "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Austin, TX
    Current Employee - Vice President in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BigCommerce full-time (More than a year)

    Pros

    BigCommerce attracts the best talent in the industry, is hyper focused on its mission, and promotes a positive and supportive culture.

    Cons

    Turnover can be high in the sales and service functions


  9. Helpful (7)

    "Politics and favoritism"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in San Francisco, CA
    Current Employee - Senior Software Engineer in San Francisco, CA
    Negative Outlook
    Disapproves of CEO

    I have been working at BigCommerce full-time (More than 3 years)

    Pros

    - free lunch
    - good work life balance
    - some really smart engineers that are very dedicated to the company success

    Cons

    - lack of direction
    - favoritism in engineering leadership: need to be part of the clique in order to get more responsibility or team size
    - fake culture that promotes a "work family" even though they let people go for no reason without giving them the time to collect their things or say bye to their friends
    - developer output is measured by number of PRs committed which can be gamed

    Advice to Management

    - listen to your people and fix the leadership problems before you lose all your good people
    - stop bluffing that you'll go IPO in 12-18 months, it's been 12-18 months more than twice already


  10. Helpful (4)

    "Losing Start-up Edge and Mission"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineering in Austin, TX
    Current Employee - Engineering in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at BigCommerce full-time (More than a year)

    Pros

    - Lots of smart, extremely kind people to work with
    - Feeling of satisfaction that the product is really helping merchants
    - Opportunity to do creative work and learn across departments

    Cons

    A little ways in to the classic "Agile Transformation" which is forcing all teams (including the Kanban ones) to Scrum. Even in the honeymoon phase, teams are obsessing over burndowns instead of creating value.

    Various people have been given authority to do this transformation for the sake of predictability. It's pretty clear this is a useful way of avoiding responsibility for mistakes and lack of vision between leadership in Product, Engineering, and Program Management.

    Advice to Management

    Way too much politics for such a small P&E organization.

    The focus on conformity is already taking its toll on the downtown Austin culture despite assurances that would not happen. If there's really a concern about Engineering's output, inspire the engineers instead of hiring a Scrum babysitter.
     Caring too much about predictability will create a sleepy, low-growth culture, when the competition is upping the risk for higher reward.


Showing 125 of 128 reviews
Reset Filters