Birch Communications Customer Service Reviews | Glassdoor

Birch Communications Customer Service Reviews

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Found 4 reviews

3.0
StarStarStarStarStar
0%
Recommend to a Friend
Tony Tomae
0 Ratings
  1. "Jobs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Officer in Atlanta, GA

    I worked at Birch Communications

    Pros

    An enjoyable place to work that offers stability and lots of benefits.

    Cons

    Not enough room for growth.

    Birch Communications2016-05-16
  2. "customer support"

    StarStarStarStarStar
      Former Employee - Customer Service Representative in Atlanta, GA
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Birch Communications for more than 2 years

      Pros

      great people to work with

      Cons

      broken processes and frequent layoffs

      Advice to Management

      listen to employees

      Birch Communications2017-03-08
    • "Customer Service"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service in Topeka, KS
      Positive Outlook
      Approves of CEO

      I worked at Birch Communications for more than a year

      Pros

      Pay is reasonable. Daily challeneges

      Cons

      Frustrating and negative customers, to many changes at once

      Birch Communications2015-09-22
    • Helpful (2)

      "Overworked and underpaid"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service in Macon, GA
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Birch Communications full-time for more than 2 years

      Pros

      My original manager was knowledgeable and dedicated to my success.

      Cons

      The rules changed seemingly every 3 weeks. Management was not supportive.

      Advice to Management

      Please make sure managers are knowledgeable and fair to all team members.

      Birch Communications2012-08-09
    Found 4 reviews