Birch Communications Reviews | Glassdoor

Birch Communications Reviews

Updated August 9, 2018
163 reviews

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2.2
StarStarStarStarStar
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Tony Tomae
26 Ratings

163 Employee Reviews

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Pros
  • "The work-life balance was a positive" (in 10 reviews)

  • "Great people and management really cares about their teams" (in 12 reviews)

Cons
  • "The good people were crushed by the tyrannical senior management that did not care about customer service or staff" (in 8 reviews)

  • "Communication is a bit lacking from upper Management" (in 7 reviews)

More Pros and Cons

  1. "Owner and primary CEO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Chief Executive Officer in Albuquerque, NM
    Former Employee - Chief Executive Officer in Albuquerque, NM
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Birch Communications full-time (More than 8 years)

    Pros

    Excellent customer service, clear and clean call quality

    Cons

    Non to report at this time

    Advice to Management

    Take the phone call seriously


  2. "Business Technology Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook

    I worked at Birch Communications full-time (Less than a year)

    Pros

    Great people to work with, and you get paid on time and have the potential to earn a lot of commission.

    Cons

    Mass layoffs, difficulty transitioning after the acquisition by Birch.

  3. "Sinking Ship"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Birch Communications full-time

    Pros

    great group of individuals at the team level

    Cons

    Sr Management has poor vision


  4. "Worst ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Birch Communications full-time

    Pros

    There aren't any pros to working here

    Cons

    Too many to list in this space

    Advice to Management

    Quit


  5. "no communication"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Seattle, WA
    Former Employee - Sales in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Birch Communications (Less than a year)

    Pros

    some management but were all let go

    Cons

    say "business as usual" and then laid off team... happens in this industry.


  6. "Good People, Constant changes in Company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Birch Communications full-time (More than 3 years)

    Pros

    Great team members. Good development environment.

    Cons

    Direction changes frequently from company.


  7. "Sales rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Birch Communications full-time (More than 8 years)

    Pros

    Great environment could be better , love the people I work with and my compensation is good. If you cannot do good here it's you.....

    Cons

    You can get layed off due to acquisitions buy very seldom so people get fired

    Advice to Management

    Be honest with employees people love and respect honest employers.

  8. Helpful (2)

    "Worst company I ever worked for in 25 years."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    A paycheck nothing more. Good people work there, free parking for Braves games, the heat and A/C works. Bathrooms are clean.

    Cons

    Poor management, treat employees like dirt, lie to employees, no honor. Sold out to infusion.. or Confusion. Free parking bring your own cup to work

    Advice to Management

    Fire all management and start over.


  9. "Sales Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Oakbrook Terrace, IL
    Former Employee - Anonymous Employee in Oakbrook Terrace, IL

    I worked at Birch Communications full-time (More than 3 years)

    Pros

    Good people on the gound but management out of touch.

    Cons

    Poor communication and management control from ATL.


  10. Helpful (2)

    "Working at Birch"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Channel Partner Sales Manager in Dallas, TX
    Current Employee - Channel Partner Sales Manager in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Birch Communications full-time (More than 8 years)

    Pros

    Work from home, no micro-managing, great customers & agents

    Cons

    No pay raises, comp plan changes regularly, no follow up on orders, no teamwork

    Advice to Management

    Manage how you would want to be managed, give raises to dedicated hard - working employees, focus more on customers not numbers.


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