Birch Communications Reviews | Glassdoor

Find your next job here

Birch Communications Reviews

Updated February 4, 2018
159 reviews

Filter

Filter

Full-timePart-time

2.1
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Tony Tomae
24 Ratings

159 Employee Reviews

Sort: PopularRatingDate

Pros
  • The work-life balance was a positive (in 10 reviews)

  • great people, benefits and manager (in 11 reviews)

Cons
  • The good people were crushed by the tyrannical senior management that did not care about customer service or staff (in 8 reviews)

  • Communication is a bit lacking from upper Management (in 7 reviews)

More Pros and Cons

  1. "Owner and primary CEO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Chief Executive Officer in Albuquerque, NM
    Former Employee - Chief Executive Officer in Albuquerque, NM
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Birch Communications full-time (More than 8 years)

    Pros

    Excellent customer service, clear and clean call quality

    Cons

    Non to report at this time

    Advice to Management

    Take the phone call seriously


  2. "Business Technology Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Birch Communications full-time

    Pros

    Great co-workers, convenient location, decent pay with great opportunity to earn commission.

    Cons

    Company was struggling after acquisition, lots of unhappy customers and layoffs which impacted morale significantly.

  3. "Good People, Constant changes in Company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Birch Communications full-time (More than 3 years)

    Pros

    Great team members. Good development environment.

    Cons

    Direction changes frequently from company.


  4. "Worst company I ever worked for in 25 years."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    A paycheck nothing more. Good people work there, free parking for Braves games, the heat and A/C works. Bathrooms are clean.

    Cons

    Poor management, treat employees like dirt, lie to employees, no honor. Sold out to infusion.. or Confusion. Free parking bring your own cup to work

    Advice to Management

    Fire all management and start over.


  5. "Sales Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Oakbrook Terrace, IL
    Former Employee - Anonymous Employee in Oakbrook Terrace, IL

    I worked at Birch Communications full-time (More than 3 years)

    Pros

    Good people on the gound but management out of touch.

    Cons

    Poor communication and management control from ATL.


  6. "Great environment"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Birch Communications full-time

    Pros

    Great people and management really cares about their teams

    Cons

    Calls can sometimes be stressfull


  7. "Working at Birch"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Channel Partner Sales Manager in Dallas, TX
    Current Employee - Channel Partner Sales Manager in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Birch Communications full-time (More than 8 years)

    Pros

    Work from home, no micro-managing, great customers & agents

    Cons

    No pay raises, comp plan changes regularly, no follow up on orders, no teamwork

    Advice to Management

    Manage how you would want to be managed, give raises to dedicated hard - working employees, focus more on customers not numbers.

  8. "Worst work experience ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Provisioner in Atlanta, GA
    Former Employee - Network Provisioner in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Birch Communications full-time (More than a year)

    Pros

    I liked the people that I worked with.

    Cons

    This company purchased Cbeyond and after the buy out the work environment went downhill. The new management didn't have the experience with the service platforms of legacy Cbeyond customers and they didn't take the time to educate themselves. Management was truly clueless.

    Advice to Management

    Management needs to learn to really appreciate talented employees and they need to educate themselves on the services offered by a company BEFORE the buy out the company


  9. "DECEPTIVE MARKETING & BILLING, UNMORAL, UNETHICAL COMPANY - SCAMMERS!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Birch Communications full-time (Less than a year)

    Pros

    There are ZERO pros about working for/with this company. Well, I guess some of the co-workers are okay.

    Cons

    Fraudulent company. Just settled a class action lawsuit with FCC & consumers. I think 4.2 million to the FCC & 1.9 Million to the consumers for deceptive practices & billing. Just Google Birch Communications lawsuit you'll see all the info on their ongoing lawsuit. Birch Communications scam you'll see nothing but negative reviews/complaints. I tried posting links but Glassdoor won't allow you to.

    Advice to Management

    Being deceptive, unmoral, unethical, snake-oil salesmen will always catch up to you in the end.


  10. Helpful (1)

    "You couldn't pay me enough to go back."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Macon, GA
    Former Employee - Director in Macon, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Birch Communications full-time (More than a year)

    Pros

    Majority of the people that work there are terrific.

    Cons

    C level executives are cut throat and down right mean and unprofessional. Frequent cursing at employees, belittling and talking down to are common place. If you are a "nice guy" in your management style you will never survive at Birch, the hostile environment will push you out the door quickly.

    Advice to Management

    The old saying you get more with honey than with vinegar is true. Try it...


Showing 159 of 163 reviews
Reset Filters