Birch Communications Reviews | Glassdoor

Birch Communications Reviews

Updated October 17, 2017
154 reviews

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2.2
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Tony Tomae
21 Ratings

154 Employee Reviews

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Pros
  • The work-life balance was a positive (in 10 reviews)

  • great people, benefits and manager (in 11 reviews)

Cons
  • The good people were crushed by the tyrannical senior management that did not care about customer service or staff (in 8 reviews)

  • Communication is a bit lacking from upper Management (in 7 reviews)

More Pros and Cons

  1. "Great environment"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Birch Communications full-time

    Pros

    Great people and management really cares about their teams

    Cons

    Calls can sometimes be stressfull


  2. "Working at Birch"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Channel Partner Sales Manager in Dallas, TX
    Current Employee - Channel Partner Sales Manager in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Birch Communications full-time (More than 8 years)

    Pros

    Work from home, no micro-managing, great customers & agents

    Cons

    No pay raises, comp plan changes regularly, no follow up on orders, no teamwork

    Advice to Management

    Manage how you would want to be managed, give raises to dedicated hard - working employees, focus more on customers not numbers.

  3. "You couldn't pay me enough to go back."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Macon, GA
    Former Employee - Director in Macon, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Birch Communications full-time (More than a year)

    Pros

    Majority of the people that work there are terrific.

    Cons

    C level executives are cut throat and down right mean and unprofessional. Frequent cursing at employees, belittling and talking down to are common place. If you are a "nice guy" in your management style you will never survive at Birch, the hostile environment will push you out the door quickly.

    Advice to Management

    The old saying you get more with honey than with vinegar is true. Try it...


  4. "Great work balanced life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Advisor in Atlanta, GA
    Current Employee - Account Advisor in Atlanta, GA
    Recommends
    Positive Outlook

    I have been working at Birch Communications full-time (Less than a year)

    Pros

    Working in sales can be quite rewarding.

    Cons

    It can be challenging working the same accounts over and over but for the most part it's not bad being a consultant for business needs.

    Advice to Management

    Step in and help agents closed difficult sales.


  5. Helpful (1)

    "Poor Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Birch Communications full-time (More than 8 years)

    Pros

    The work-life balance was a positive.

    Cons

    The company doesn't promote within, is in financial trouble, doesn't embrace personal, or professional growth, and the communication is poor from a macro and micro perspective. I wouldn't want any friends or family to work here unless it was for a temporary position.

    Advice to Management

    Follow through with your messages to your employees. In late 2016 the Executive Leadership team had an All Hands call speaking of organic growth and embracing our cloud-based technology as goals for 2017. A couple months later the company laid off an entire sales channel and pivoted to our legacy products (old technology). The Integrity of the company must improve. Management also needs to add layers of personal and professional development if they want to embrace a Win - Win culture and keep talented employees.


  6. "Customer service"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Disapproves of CEO

    I worked at Birch Communications full-time (More than 5 years)

    Pros

    Positive workplace culture, good employees

    Cons

    Upper management was disconnected from employees

    Advice to Management

    Pay attention to employees more


  7. "Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Birch Communications full-time

    Pros

    There are not any pros

    Cons

    Everything is a con there

  8. Helpful (1)

    "Downward spiral."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inventory in Emporia, KS
    Former Employee - Inventory in Emporia, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Birch Communications full-time (More than 5 years)

    Pros

    I can not think of any pros
    It was a good company but a new CEO came in a destroyed the company.

    Cons

    Employees are treated bad and are made to feel like a number. Constant worry about being laid off. Work loads are ridiculous and management does not care about employees. No chance of promoting. No security at all and the insurance is aweful

    Advice to Management

    Try training the managers. An employee should never have to train their manager. Open up position to employees not award open positions to someone who doesn't know anything and treats employees badly


  9. "Bad Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telemarketer in Las Vegas, NV
    Former Employee - Telemarketer in Las Vegas, NV

    I worked at Birch Communications full-time (Less than a year)

    Pros

    Got paid weekly
    Great hours 7am-3pm
    Pay isn't bad $12.50hr

    Cons

    Wow, where to start. I never do reviews unless it's over the top outstanding but this is totally opposite. The overall work isn't bad, just keep smiling and dialing. What frustrated me and got me to this point was the fact that I gotten suspended for being "rude" to a customer. I asked what was it that I said and they said they don't know. I insisted on hearing the recording because I was confident that i wasn't being rude. They said they could only revoke my suspension if I feel like it should be questioned. At that second I questioned it and they said "well, we can't do anything". It could be revoked if I felt it should be questioned, and so I questioned it and not even trying they refused it? Doesn't make any sense at all. 10 days being suspended and once I came back I notified my supervisor that I will be leaving early that day (Wednesday) and Friday at 12pm. I left work at 12:30 that day. The next day they called me to office and said I will be terminated because I didn't "inform" someone that I was leaving. I informed them that my supervisor knew I was leaving and she even admitted that I notified her. The manager then said "well since I wasn't notified when you left, that led me and my supervisor to believe you didn't want to work here anymore". What!!?? There was no point of arguing especially since they kept changing their reasons why I'm being terminated after my rebuttals.

    Advice to Management

    learn to communicate!! And stop suspending people for dumb reasons. (One girl got suspended for playing with her hair and they said she didn't look productive even though her quota says other wise). Don't change your story just because you were wrong, even when the supervisor clearly stated what I was doing


  10. "Horrible company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Circuit Provisioner in Atlanta, GA
    Former Employee - Circuit Provisioner in Atlanta, GA
    Neutral Outlook
    No opinion of CEO

    I worked at Birch Communications full-time (More than 10 years)

    Pros

    I honestly can not think of any pros. This was the worst company I've ever worked for. If I have to say something positive... I got paid every other week.

    Cons

    Management was uneducated about processes. They did not appreciate or recognize hard work. I worked there for 2-1/2 years (as a permanent employee) with no review or raise.


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