Birch Communications 141 Reviews | Glassdoor

Birch Communications Reviews

Updated March 22, 2017
141 reviews

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2.4
Star Star Star Star Star
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Tony Tomae
11 Ratings

141 Employee Reviews

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Pros
  • Good work-life balance and amazing colleagues (in 8 reviews)

  • great people, benefits and manager (in 11 reviews)

Cons
  • The current system they have in place for their paperwork is a bit extensive but upper management is working on it and change is coming (in 7 reviews)

  • In a hurry to sale customers but lack same effort to provide support or customer service to those customers (in 6 reviews)

More Pros and Cons

  1. "Unsure of what is going on at the company"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Birch Communications full-time

    Pros

    great people, benefits and manager

    Cons

    very worried about the status of the company, no communication from upper management


  2. "Hopefully things have changed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Birch Communications full-time

    Pros

    Managers and other employees are very helpful. Benefits are good. Spirit committee works hard to maintain high morale.

    Cons

    At the time I was employed, I was extremely uncomfortable with the sales process. We were encouraged to use scare tactics, be outright dishonest, or sometimes harass to push clients into upgrading services. Some employees would dodge calls so if you got stuck with one of their clients, you had to deal with months' worth of issues that needed a resolution. My professional emails were tossed in favor of large fonts, bright colors, exclamations, and other features that made it feel like I was sending out tacky flyers. Learning sales here will certainly put you in a place where you think fast on your feet to hit your quota, but I've found it's at the expense of your ethics, especially if you are used to building a relationship and having long-term repeat clients.
    That said, it's been a while since I was employed. I'm hoping that things have changed for the next wave of salespeople.

    Advice to Management

    None. The management team works hard with what they have to try and assist the employees. It's the system as a whole that is the issue.


  3. "Not a bad place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Birch Communications full-time

    Pros

    Care about family and life

    Cons

    Tight budget and micro manage


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Company is a lost cause...just say NO to joining."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Birch Communications full-time

    Pros

    There were good people there that worked hard and cared about their jobs and customers.

    Cons

    The good people were crushed by the tyrannical senior management that did not care about customer service or staff. They have done so many layoffs in the past 3 months there is virtually nothing left. Customers are abandoning this sinking ship and they can't find new customers because of the multitude of negative reviews online. The government fined the company for misleading billing practices over $6,000,000. The benefits are weak, there is no 401k match, bonuses are not paid and the environment is toxic. The company is unsuccessful because there is no consistent or intelligent plans from senior leadership. The old CEO was not focused on the business and the new CEO is incompetent at best. They are not able to install any products they sell beyond POTS and T1s. Any fiber, cloud based services or TCPBX will never get installed and the service coordinators don't understand the products and cancel sales without notifying the reps. When we were laid off most recently they actually emailed us severance and separation information without a call. Some people were sent other peoples information and packages. It was a complete disaster.

    Advice to Management

    Improve communication, be honest with customers and staff, follow through with a plan and stop changing direction every other week. Don't hire people in December and then lay them off in March!


  6. Helpful (1)

    "A Total Disaster"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management in Atlanta, GA
    Former Employee - Management in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Birch Communications full-time (More than 5 years)

    Pros

    The data center is quality, but that it is it. They burn employees and customers.

    Cons

    I held off sharing a review because I still had friends that worked for the company. They are all gone now, so here it goes. There is a total lack of leadership at every level. There were some good sales leaders that have all been let go. SLT will have meetings talking about direction of the company and 2 weeks later disband the sales force or have another round of layoffs. During the last round of layoffs they mixed up severance agreements and gave them to the wrong people. The severance is the weakest I have ever seen. A large group of employees had their SS#s & i9 info distributed outside of the organization via email due to a "mistake". There is a complete lack of accountability. You might think I am a disgruntled former employee with a grudge, but I am not. I left there on my own and received a 50% increase in salary; I only wish I had left sooner. My advice to those left, get out on your own terms! Save yourselves!!!!

    Advice to Management

    Hurry up and sell the remaining assets already.


  7. "Birch"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Birch Communications full-time

    Pros

    It is just an ALRIGHT place to work.

    Cons

    No raises, when promised. Insurance is not that good.


  8. "Cut everyone to improve customer service?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inventory Specialist in Atlanta, GA
    Former Employee - Inventory Specialist in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Birch Communications full-time (More than a year)

    Pros

    Plenty of knowledgeable people in the company

    Cons

    No one listens to the knowledgeable people in the company

    Advice to Management

    Listen to your managers. Cutting your experienced staff while having an issue with customer service and retention usually isn't the solution.


  9. Helpful (2)

    "Fire Sale"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Producer
    Current Employee - Producer
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Birch Communications (More than a year)

    Pros

    Great group of people to be in a sells envoirment.

    Cons

    Lay offs. They just got rid of their entire direct sales force. The CEO Tony Tomae is a past record of making horrible decisions and this is a direct reflection on his leadership style. He is total garbage.

    Advice to Management

    Rebuild without Tony Tomae.


  10. Helpful (1)

    "the company is making 0 money"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Birch Communications full-time

    Pros

    nice people and nothing else

    Cons

    not enough employee perks or team building

    Advice to Management

    invest in your employees


  11. Helpful (1)

    "Solutions Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Birch Communications (More than a year)

    Pros

    NONE NONE NONE NONE NONE

    Cons

    Horrible Leadership
    High Company Attrition
    Leadership & Forward Thinking Lacking

    Advice to Management

    None



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