Birchbox Reviews | Glassdoor

Birchbox Reviews

Updated September 20, 2018
118 reviews

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3.0
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Katia Beauchamp
44 Ratings

Employee Reviews

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Pros
  • "Work/life balance is strong, with ample opportunity to work from home, and company-celebrated three-week sabbaticals after three years" (in 6 reviews)

  • "Discounted beauty products which is great, because the salaries are too low to be able to actually afford anything at retail price" (in 9 reviews)

Cons
  • "Not a lot of direction from upper management" (in 10 reviews)

  • "Emotionally charged with little to no value on results" (in 4 reviews)

More Pros and Cons

  1. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Birchbox full-time

    Pros

    Great co-workers who are passionate about success of company
    Nice beauty products around the office
    Flexible time off
    Good work/life balance
    Employee discount in shop
    Snacks in the office

    Cons

    Sometimes there a breakdown in communication from upper management. It seems like they are working to fix this, though.

    Advice to Management

    Need to trust employees with ideas that would allow company to be more of a disruption in the beauty industry.


  2. "Great opportunities!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Birchbox full-time

    Pros

    The company invests in its people more than any I've encountered before -- the People & Culture team is truly tremendous. People are very friendly and well-meaning, and the engineering team is smart as a whip. Work/life balance is strong, with ample opportunity to work from home, and company-celebrated three-week sabbaticals after three years.

    Cons

    Currently a bit understaffed; we're looking forward to ramping up in some critical areas to help meet growth demands.

    Advice to Management

    Keep up the good work, continue to encourage innovation from within, set high standards of excellence, and drive Birchbox into the future.

  3. Helpful (1)

    "Invest in leadership training and not liquor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Birchbox full-time

    Pros

    Work from home, tribattical, nice people.

    Cons

    Lack of leadership. All "Leadership" needs to be removed and fully replaced with actual leadership.


  4. Helpful (8)

    "Smoking Mirrors"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Discovery Specialist in New York, NY
    Current Employee - Discovery Specialist in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Birchbox full-time (More than 3 years)

    Pros

    The best part about Birchbox is the office location.

    Cons

    The most frustrating part of working at Birchbox is the lies they tell you during the hiring process and how they treat the customer care team.

    Everyone in the office is allowed to "Work From Home" and have "Unlimited Vacation Days' except the customer care team.

    They tell you have these perks when you are interviewing but it's a complete lie.

    Birchbox caters to White women and is so evident from the minute you walk in the office.

    If you don't fit their cookie cutter mode you will be treated like a leopard.

    Its so sad because I genuinely loved this company until I started working for them.

    Advice to Management

    - Learn to treat EVERYONE in your company with respect.
    - Acknowledge the contributions the customer care team brings and allow them to have the same Benefits and Perks as the rest of the company,

    - Pay your workers a decent wage and stop cutting corners to invest money in nonsense like Liquor and Ships!

    - Shorten the business hours so your employees can spend time with their loved ones and go to school to better themselves.

    - LEARN TO CELEBRATE DIVERSITY and hire people from different backgrounds.

    - Tell the truth and don't lie to your employees. Don't promise certain benefits and then take it away once they accept the job offer.


  5. Helpful (6)

    "I'd Rather Be Stuck in The Upside Down Than Work Here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Birchbox full-time

    Pros

    Discounted beauty products which is great, because the salaries are too low to be able to actually afford anything at retail price.

    Cons

    -Ill-equipped management. Most managers are people that have no experience managing other people, and little to no leadership training is given.
    -Incompetent HR/ People & Culture. Have an issue with another employee? Don't bother going to P&C, they will ignore it. Have questions about growth? Don't bother going to P&C, they will have no answers. Have questions about recruitment process? Don't bother going to P&C, they are the blind leading the blind. No one actually has any experience in HR, and it shows.
    -You will only survive at Birchbox if you drink the kool aid. Don't question, don't criticize, just believe you are solving the world's greatest problems!!

    Advice to Management

    There are no checks and balances, teams get away with being sub par because hires are for the most part mediocre. And with the paltry salaries they're offering, all they're going to get is mediocre hires.


  6. Helpful (7)

    "Your career will go as far as the company...nowhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Birchbox full-time

    Pros

    -office snacks
    -laidback culture
    -talented, intelligent and hardworking team (excluding leadership)
    -free and discounted beauty product from reputable and niche brands
    -MacBooks

    Cons

    -company has been failing for over a year but team is delusional and unwilling to acknowledge. Are they oblivious to this failure or pretending it’s not happening? Either way, not good
    -no data based decision making
    -pay is far below market value and do not expect raises or bonuses
    -culture is great and most of the team is friendly and welcoming with the exception of the cliquey merch team (mostly leaders) who are standoffish and make many uncomfortable
    -weekly team meetings reporting on business and team updates are depressing. Leadership dances around bad news like parents kindly breaking the news of a divorce to their children
    -poor internal tools and outdated website. What exactly does the tech team do?
    -high turnover across the board. Recent wave of executives and other leadership leaving the business. If they don’t want to be there, why should we?

    Advice to Management

    Recognize the competition - Ipsy has won the subscription game and Sephora is king of beauty retail. Was rooting for you at the start but it doesn’t seem like you have what it takes to catch up. Oh, and value your hardworking employees by paying them


  7. "Laid Back Environment & Great Directors"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ECommerce Bus in New York, NY
    Former Employee - ECommerce Bus in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Birchbox (More than a year)

    Pros

    The directors in the finance and accounting dept are extremely smart and driven
    They're always willing to help, are very approachable, and extremely flexible
    I was allowed to create my own schedule (I was a full time student and allowed to work up to 30 hrs at Birchbox per the intern contract)
    They were also willing to have conversations with me about how I could expand my career there but were also really understanding of the fact I was interviewing elsewhere
    Also really great atmosphere - snacks, some fun on holidays (we decorated plant potters on Earth Day), etc.

    Cons

    Can't think of many!
    Some of the staff are a little snooty but overall pretty friendly, it just depends who you talk to

    Advice to Management

    N/A

  8. Helpful (4)

    "Run and don't look back!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Birchbox full-time (Less than a year)

    Pros

    I wouldn't recommend working at Birchbox to anyone.

    Cons

    - Uninspiring and incapable leadership team - multi-course meal metaphors to describe "strategy", public shaming over highlighting achievements, zero accountability for senior leaders who have essentially lost in many critical ways (makeup category, men, etc.) and fail to respond every time (multiple re-orgs in 2016, "ipsy isn't a competitor", etc.), CEO wants to be reality tv star
    - Poor management - standards are non-existent and vary from function to function, dysfunctional cross-teams that can't solve problems or achieve goals, gut rules over data, culture is cliquey, risk adverse meeting culture (22 people regularly in a room invited by a VP, no exaggeration)
    - No growth - Product is a gimmick (but almost profitable!) and evolution is so slow that the days are numbered

    Advice to Management

    Take a long look in the mirror and ask yourself if you are doing more harm than good for the long-term of the company. Next, hold yourself accountable to performance data for your tenure and do the right thing.


  9. "Getting stronger"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Birchbox full-time (More than a year)

    Pros

    Strong entrepreneurial spirit. High transparency. Very fast pace. Access to top exec. Awesome culture.

    Cons

    Strategy not always clearly explained

    Advice to Management

    Communicate more on growth vision


  10. Helpful (14)

    "It's like a Black Mirror episode"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Operations Specialist in New York, NY
    Former Employee - Customer Operations Specialist in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Birchbox part-time (More than a year)

    Pros

    - Working from home
    - Nice office
    - Friendly co-workers

    Cons

    The pay rate is horrible, rather insulting actually. They pay part-timers $12.50 an hour and provide an average of 12 hours per week. On average, you're receiving a $300 bi-weekly check after taxes. Granted that you're a part-timer, this is not a retail job. This job requires the same expectations as a full-timer with benefits and you will be treated as such.

    Working in customer operations is weary and overwhelming. The team undermines part-timers on a regular basis. They send important information through a plethora of Google docs and Slack updates, you can't even keep up with it, let alone read everything because you're expected to work with customers from the time you clock in. Don't even think about asking an upper manager a simple question or clarification because they will refer you back to Google docs. Nothing but angry customers all day because this company is dwindling in quality. So now, you have to deal with the rut by receiving insults and foul language from customers who hate Birchbox. God forbid, you end a chat or phone call because a customer is being disrespectful. You're going to be reprimanded for feeling sentiments like a human being.

    You will be treated like a robot. If you express a sentiment that goes against their values, be aware of a slick comment coming your way. The upper managers are quite shady and condescending. They tend to cross personal boundaries and make your experience 10x uncomfortable.

    You would think working from home is a plus, but not when you don't know your co-workers. Part-timers are not allowed to attend company events including weekly meetings. The most you see other part-timers is their Gmail icons or quarterly meetings which takes place through a video call. They invite you to come into the office to work your shift at any time, but you have to make room for yourself once you get there. There's one open desk for PTers, but the desk is usually dirty and unkept. Generally speaking, working from home is rather pointless especially with the constant issues that arise.

    It seems like no one truly understands Birchbox's downfall. I hope this company will survive in the long-run, but you're going to have a hard time if you dance around the issues.

    Advice to Management

    Build a bridge between Customer Ops and the rest of the company. Raise your insulting pay rate/salaries.