BirdEye Reviews | Glassdoor

BirdEye Reviews

Updated September 16, 2018
159 reviews

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4.5
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Naveen Gupta
143 Ratings

159 Employee Reviews

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Pros
Cons
  • "General "growing pains" of a start-up, but it's also thrilling to be a part of something great in it's growth stages" (in 11 reviews)

  • "No cons really, it's a fast-paced environment so there is always a lot of changes and growth so just be prepared for that" (in 7 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (8)

    "Unlimited Career Potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SMB Sales Director in Irving, TX
    Current Employee - SMB Sales Director in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BirdEye full-time (More than a year)

    Pros

    I have been with BirdEye since September 2015. I started as an SMB sales rep and in 15 months, have received two promotions and two raises. The income opportunity is uncapped and I love the collaborative and supportive environment. At BirdEye, I know I am really helping businesses, I have leaders that care about my experience as an employee and have no limit to my income and career growth.

    Cons

    BirdEye is growing quickly. I love the challenge of learning new things and adapting which goes along with an expanding business.


  2. "Love my Birdeye Nest!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Ashland, OR
    Current Employee - Customer Service Specialist in Ashland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BirdEye full-time (More than 3 years)

    Pros

    Fast paced, innovative and at the same time easy going. The environment is very family oriented, with that comes amazing support. Management is extremely hands on and helpful, they look to to help you succeed. A truly fun place to work as each day brings something new and exciting, never a dull moment. Great collaboration amongst the nesters!

    Cons

    There are no cons, love this company.

    Advice to Management

    Keep up the amazing growth that is exponential!

  3. Helpful (1)

    "It's fun to sell BirdEye"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Dallas, TX
    Current Employee - Account Executive in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BirdEye full-time (More than a year)

    Pros

    Culture is amazing - everyone is willing to help out. Managers coach to success. The product actually helps small businesses bring in more customers and make a difference in their lives

    Cons

    There are too many delicious snacks that keep me off my diet. No other cons

    Advice to Management

    Keep being amazing


  4. Helpful (1)

    "Join the nest"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Irving, TX
    Current Employee - Account Executive in Irving, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at BirdEye full-time

    Pros

    One word, culture. If you're looking for a place where you can call family this is it. Everyone here is super generous and real. Sarah, the sales director, is fun and super encouraging. I worked at a place before where the leader is just a figurehead, but Sarah is a true leader. She knows what she's talking about, she'll listen to what you have to say, and willing to make a change when it needed to be. Even though we're in a sale environment, it's super competitive, but everyone willing to help each other out and cheers for each other.

    Cons

    They'll ramp you up really fast on quota, but you have a lot of support from the directors, managers, and sales floor to help you get where you needed to be.


  5. Helpful (1)

    "Great Company to work for overall."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Irving, TX
    Current Employee - Anonymous Employee in Irving, TX
    Recommends
    Approves of CEO

    I have been working at BirdEye full-time (Less than a year)

    Pros

    Lots of little perks in office that keeps the environment fun.

    The culture here within the Dallas office is great. I really enjoy coming into work every day.

    Exciting company to be a part of because of the ever-changing environment. Those of us from the Tech-world can appreciate this refreshing new feel the company has since we are still so new.

    Cons

    Due to the nature of being a startup sometimes things can seem a little overwhelming if you aren't used to that. Additionally, changes sometimes take some time to happen. The company is receptive to change which can be a good or bad thing depending on if you can handle an ever-changing role.

    Advice to Management

    Hire from within and grow the talent you already have within the company. We have some really great employees that can be beneficial to the long term success of the company.


  6. Helpful (1)

    "Best Culture in SaaS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Success in Dallas, TX
    Current Employee - Customer Success in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BirdEye full-time (Less than a year)

    Pros

    *Great Culture
    *Smart people all around
    *Competitive compensation package
    *Nice office spaces (Dallas FTW)

    Serious team environment. Everyone cheers for each other. Pride is not easily seen at Birdeye. The sum of the employee benefits equates to an employee who wants to give their all to the company because of the investment the company places in the employee.

    Cons

    Honestly, most is good. The only con is that they cater lunch once a week as opposed to 3-4, but let's be honest, catered lunches mean bigger waistline.

    Advice to Management

    Keep hiring great people who will keep the great culture alive and thriving. There isn't a problem we won't solve if you can keep doing that.


  7. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BirdEye full-time (Less than a year)

    Pros

    -Excellent Comp Package
    -Vivacious work environment
    - Great perks and benefits
    - Attainable sales goals
    -Excellent sales tools to help you learn and grow
    - Unlimited earning potential
    - Excellent coaching to help grow you as a sales professional

    Cons

    - Still working on some growing pains of a startup
    - Can be a loud office with open floor plan

    Advice to Management

    Continue to do what you are doing

  8. "Fantastic opportunity with a fast-growing company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Success Manager in Dallas, TX
    Current Employee - Customer Success Manager in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BirdEye full-time (Less than a year)

    Pros

    Very easy-going atmosphere
    Great sense of team work
    Actually selling/supporting a product that works!
    Customers enjoy our product, so interactions are usually very positive
    Lots of office perks

    Cons

    It's fast-paced and hectic, all of which are typical of a company that's struggling to keep up with how successful they are and how fast they are growing. You need to be flexible and proactive, and if you already are this might actually end up being a pro.

    Advice to Management

    Keep your eye on the target and keep doing what you're doing!


  9. "Lots of Opportunities"

    StarStarStarStarStar
    Current Employee - Customer Support in Dallas, TX
    Current Employee - Customer Support in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BirdEye full-time (Less than a year)

    Pros

    Company is growing so there are a lot of opportunities for growth here. They treat their employees really well and care about the employee experience. The Dallas office is very nice and has a lot of amenities. The company provides a lot of benefits and perks. Makes coming to work fun. There is a lot of work and expectations but there is a lot of fun too.

    Cons

    Need bigger office space. Lots of people in Dallas office. I assume it's in the plans as we grow. But on the pro side this office is so nice. Just a bit packed as we grow.

    Advice to Management

    More group activities so we can meet all the new employees


  10. "Easy to build a career in tech sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Dallas, TX
    Current Employee - Director in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BirdEye full-time (Less than a year)

    Pros

    BirdEye is growing like crazy and they do a great job around hiring and building a strong product (40,000+ clients). It's a perfect place for someone to come in and make an immediate impact - tons of opportunity to go into larger account sales, people management or both. The pay is fantastic (entry level employees routinely make $65k+) and the work life balance is great (tons of PTO, work from home, etc.)

    Cons

    High growth leads to gaps in process and right now it's hard to track down routine items that more established companies with an official HR department would have readily available.

    Advice to Management

    Build out the functional and necessary departments like HR and Finance and focus a bit more on the sales office instead of HQ.


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