Black Box Reviews | Glassdoor

Black Box Reviews

Updated March 20, 2017
46 reviews

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2.9
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E.C. Sykes
2 Ratings

46 Employee Reviews

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Pros
  • Great pay, great people and a great work life balance (in 12 reviews)

  • Good people at all levels of the organization (in 12 reviews)

Cons
  • When yearly goals were missed, upper management and executives received their bonuses by keeping operating costs low (no raises, etc (in 16 reviews)

  • Upper Management did not value their employees, and brought down morale (in 11 reviews)

More Pros and Cons

  1. "Phone Tech"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Phone Tech in Pittsburgh, PA
    Current Employee - Phone Tech in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Black Box full-time (More than 10 years)

    Pros

    Black Box has been around for years.

    Cons

    They are changing the structure of the business without enough thought or training .
    I am seeing costumer service is being compromised.
    The company has been losing money over several years.


  2. "Changes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Pitts, PA
    Former Employee - Account Executive in Pitts, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Black Box full-time (More than 3 years)

    Pros

    Great Network of People and Knowledge

    Cons

    Many Silos - Legacy Groups took ownership of opportunities they never hunted for. Hard to align needed skillsets in regions needed to capture opportunities and to train technicians for needed tasks to win jobs.

    Advice to Management

    Sales wasn't the problem - the opportunities were identified just not executed upon which was beyond sales to resolve. Simple training of technicians in the right regions would have captured share - the executive relationships were intact and interest was there.


  3. "Operations Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Operations Manager in Phoenix, AZ
    Current Employee - Business Operations Manager in Phoenix, AZ
    Recommends
    Neutral Outlook

    I have been working at Black Box full-time (More than 10 years)

    Pros

    Fortune 500 customers. Extremely professional at all levels. Good people to work with and an environment where productivity is king.

    Cons

    In the process of a restructure and downsizing management. Working on various business systems where understanding where you are in relation the balance of the company is difficult.


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  5. "Need to Value their employees more"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Relations Specialist in Nashville, TN
    Former Employee - Client Relations Specialist in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Black Box full-time (More than a year)

    Pros

    Great people to work with.

    Cons

    Upper Management did not value their employees, and brought down morale.

    Advice to Management

    Your employees work exceptionally hard, and they do whatever it takes to see the company succeed. You need to realize that you have lost valuable employees because it wasn't difficult to find a better opportunity, were they are treated with respect, and their value is also reflected better in the paychecks from their new employer.


  6. "Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Nashville, TN
    Former Employee - Account Executive in Nashville, TN
    Doesn't Recommend
    Positive Outlook

    I worked at Black Box full-time (More than 8 years)

    Pros

    uncapped commission, many products to sell

    Cons

    Difficult to get paid compensation

    Advice to Management

    obtain more control over promotion practices. discontinue use of "good ol boy" mentality for hiring/promoting


  7. "Would Probably Still Be There"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Technician in Washington, DC
    Former Employee - Field Service Technician in Washington, DC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Black Box full-time (More than 5 years)

    Pros

    5+ years working directly for BBNS on overseas and local Government security contracts. I had a good senior project manager who stood by his employees and interesting projects to work on The compensation was decent and benefits were comparable.

    Cons

    Not much in the way of any efforts to keep/place employees after contract loss. Layoffs are a part of the modern contracting workforce and this company is not immune. Employee contract turnover rate was high and a very real disconnect between upper management and employees created challenging working conditions.

    Advice to Management

    Really need to cultivate and make a better effort to keep performers, not all employees are the same. Large separation between senior and mid-level management created real difficulties for working relationships to form. It was hard to feel appreciated or valuable to the overall team effort.


  8. "Sr. Systems Conultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Communications Consultant in Winter Springs, FL
    Current Employee - Senior Communications Consultant in Winter Springs, FL
    Doesn't Recommend
    Approves of CEO

    I have been working at Black Box (More than 5 years)

    Pros

    God company good pay and benifits

    Cons

    Managment does not care if there are problems within the compay


  9. Helpful (3)

    "Smart Hands Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Smart Hands Technician in Jacksonville, FL
    Current Employee - Smart Hands Technician in Jacksonville, FL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Black Box full-time (More than a year)

    Pros

    Benefits are good. Work life balance is good.

    Cons

    Pay is below scale. Very little, if any opportunity for growth. No annual reviews or salary increases. Poor communication. Ineffective leadership. Company is too focused on getting bigger faster.

    Advice to Management

    Pay your employees what they are worth. Reward loyalty. Review performance and reward on at least an annual basis. Slow down, better to tbe the best than to be the biggest.


  10. Helpful (1)

    "Stable, but stale..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Pittsburgh, PA
    Current Employee - Anonymous in Pittsburgh, PA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Black Box full-time (More than a year)

    Pros

    Reasonably stable company, with a large amount of run-rate business.

    Cons

    Stale, old school business.


  11. "Pretty Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Herndon, VA
    Current Employee - Anonymous Employee in Herndon, VA
    Recommends
    Neutral Outlook

    I have been working at Black Box full-time (More than a year)

    Pros

    Most people are great to work for; benefits are great; management is pretty on top of it

    Cons

    when something doesn't go well, people are blamed

    Advice to Management

    if it's your own fault, don't blame others


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