Black Box Reviews | Glassdoor

Black Box Reviews

Updated December 13, 2017
214 reviews

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214 Employee Reviews

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Pros
  • Opportunities for remote work provide a wonderful work/life balance (in 14 reviews)

  • Good people at all levels of the organization (in 13 reviews)

Cons
  • No raises for anyone that is not an executive with the company (in 17 reviews)

  • When yearly goals were missed, upper management and executives received their bonuses by keeping operating costs low (no raises, etc (in 11 reviews)

More Pros and Cons

  1. "Good place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Carrier Services Specialist in Newcastle, WA
    Current Employee - Carrier Services Specialist in Newcastle, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Black Box full-time (More than 5 years)

    Pros

    Pay seems fair for the work you do. There are a lot of great people that work here. Benefits are in line with other companies of similar size.

    Cons

    Market is dying and the transition to reinvent is not happening soon enough. Communication with the field could be better.

    Advice to Management

    Be willing to embrace new technologies to grow the business.


  2. Helpful (4)

    "Maximum Effort for Minimal Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Lawrence, PA
    Former Employee - Account Manager in Lawrence, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Black Box (More than 3 years)

    Pros

    - Fantastic coworkers that really make the work environment much more pleasant.
    - Decent benefits.
    - Free hot lunch on-site -- not bad, but typical cafeteria food.

    Cons

    - Poor management
    - Low team morale
    - "Boys' club" mentality
    - No pay raises or bonuses
    - Some serious problems go unaddressed by HR, especially regarding higher-ranking team members.
    - Aging team members -- although they are experienced in their job duties, they've become stubborn and their skillset has not developed with the times

    Advice to Management

    When it comes to failure, place the blame where it belongs -- The higher-ranking team members that are not successfully leading their team to opportunity.

  3. Helpful (5)

    "Worst senior management possible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Black Box full-time (Less than a year)

    Pros

    Working employees are cooperative and willing to do what has to be done to get the job done

    Cons

    No resources, no support, awful senior management has no understanding of modern management styles and seem to lack any understanding of business. Outdated product, nothing special about it. HR issues are consistently ignored by HR and protecting repeat violators. Despite CEO raking in a huge salary and bonus he has demonstrated no ability to understand business, technology or people. Sr VP level share utter incompetence. Company is tanking and yet they keep their jobs. Avoid this place like the plague if you can.

    Advice to Management

    To highest leadership - resign. To the handful who are good managers, stand up to the higher ups. You know their approach is wrong and failing.


  4. "Senior Communications System Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Communications Systems Engineer in San Diego, CA
    Former Employee - Senior Communications Systems Engineer in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Black Box full-time (More than a year)

    Pros

    Very trusting and supportive company

    Cons

    Nothing really same cons with all big companies

    Advice to Management

    keep doing what your doing

    Black Box Response

    Sep 12, 2017 – Vice President, Human Resources

    Thank you for your feedback. We continue to evolve as an organization and are focused on being the trusted digital partner focused on edge solutions.

    David M. Pasternak, Vice President, Human... More


  5. Helpful (3)

    "Not recommended"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Black Box full-time

    Pros

    Nothing. Middle management set unrealistic expectations for employees.

    Cons

    Everything. Middle management was out of control.

    Advice to Management

    Start to care about your employees


  6. "Used to be Okay"

    StarStarStarStarStar
    Former Employee - Sales Representative in Seattle, WA
    Former Employee - Sales Representative in Seattle, WA

    I worked at Black Box full-time (More than 5 years)

    Pros

    Large organization with access to decent inventory.

    Cons

    It was a 'race to the stoneage' regarding the products that they wanted to sell.

    Advice to Management

    Stick with the basics.

    Black Box Response

    Sep 12, 2017 – Vice President, Human Resources

    Thank you for your feedback. Over the past two years Black Box has been going through an evolution as we bring together over 100 acquisitions to drive the One Black Box focus. We are focused on... More


  7. "Black Box"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Black Box full-time (More than 10 years)

    Pros

    It was good place to work 10 years ago, but the lack of integration and strategy has made it a tough place to succeed.

    Cons

    Lack of strategy and declining market.

    Advice to Management

    Appreciate and listen to employees.

    Black Box Response

    Sep 12, 2017 – Vice President, Human Resources

    Thank you for your feedback. Over the past two years Black Box has been going through an evolution as we bring together over 100 acquisitions to drive the One Black Box focus. We are focused on... More

  8. Helpful (1)

    "Frustrated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Technician in Phoenix, AZ
    Current Employee - Network Technician in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Black Box full-time (More than 3 years)

    Pros

    good people to work with and they do care about you and the job

    Cons

    it doesn't matter how good you are, we get no raises. you can work countless hours of ot and get perfect scores on review (which are a joke) and you get nothing for it... so sad and it doesn't encourage employees to stick around. And no differential pay for any shift

    Advice to Management

    At least start pretending like you care about your employees, all you guys care about is what ends up in your pocket!

    Black Box Response

    Sep 12, 2017 – Vice President, Human Resources

    I agree that we have great people on our team and they truly care about their team members and our clients. As of this year we now have a merit planning process in place to reward strong performers... More


  9. "Black Box"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Black Box full-time

    Pros

    Good place to work as long as you on top of your responsibilities.

    Cons

    Was there 3 years and never got a raise.

    Black Box Response

    Sep 12, 2017 – Vice President, Human Resources

    I agree with you that Black Box is a great place to work as long as you stay on top of your responsibilities. It is a challenging environment that is not for everyone. We need team members that are... More


  10. "Project Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Westlake, OH
    Former Employee - Project Manager in Westlake, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Black Box full-time (More than 5 years)

    Pros

    Organization is diverse in the services they offer.

    Cons

    Constant leadership changes, along with information not being communicated down made employees uncomfortable.

    Advice to Management

    Offer clear direction to employees, have managers provide direction to direct reports. Expectations are set but not all employees are accountable.

    Black Box Response

    Sep 12, 2017 – Vice President, Human Resources

    Thank you for your feedback. We have had a lot of leadership changes over the past two years due to bringing together the over 100 acquisitions that made up Black Box. We have now built a strong... More


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