Black Box Reviews | Glassdoor

Black Box Reviews

Updated May 23, 2017
188 reviews

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188 Employee Reviews

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Pros
Cons
  • When yearly goals were missed, upper management and executives received their bonuses by keeping operating costs low (no raises, etc (in 16 reviews)

  • Upper Management did not value their employees, and brought down morale (in 11 reviews)

More Pros and Cons

  1. Helpful (3)

    "Smart Hands Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Smart Hands Technician in Jacksonville, FL
    Current Employee - Smart Hands Technician in Jacksonville, FL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Black Box full-time (More than a year)

    Pros

    Benefits are good. Work life balance is good.

    Cons

    Pay is below scale. Very little, if any opportunity for growth. No annual reviews or salary increases. Poor communication. Ineffective leadership. Company is too focused on getting bigger faster.

    Advice to Management

    Pay your employees what they are worth. Reward loyalty. Review performance and reward on at least an annual basis. Slow down, better to tbe the best than to be the biggest.


  2. Helpful (1)

    "Stable, but stale..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Pittsburgh, PA
    Current Employee - Anonymous in Pittsburgh, PA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Black Box full-time (More than a year)

    Pros

    Reasonably stable company, with a large amount of run-rate business.

    Cons

    Stale, old school business.


  3. "Good people hostile work environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager/Senior Network Engineer in Round Rock, TX
    Former Employee - Project Manager/Senior Network Engineer in Round Rock, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Black Box full-time (More than 10 years)

    Pros

    Great benefits. Some of the best in fact!

    Cons

    Low job satisfaction, management does not provide proper tools to do your job, little training, little upward mobility, no raises, low comparable industry pay

    Advice to Management

    Company needs a lot of work to improve environment


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  5. "Pretty Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Herndon, VA
    Current Employee - Anonymous Employee in Herndon, VA
    Recommends
    Neutral Outlook

    I have been working at Black Box full-time (More than a year)

    Pros

    Most people are great to work for; benefits are great; management is pretty on top of it

    Cons

    when something doesn't go well, people are blamed

    Advice to Management

    if it's your own fault, don't blame others


  6. "Trying to go full Corporate, awful management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Nashville, TN
    Current Employee - Supervisor in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Black Box full-time (More than a year)

    Pros

    Great starting block/stepping stone for IT/Telephony, whether you're a field tech, Project Coordinator, or PM. Limited interaction with accounting, but guessing situation is similar.

    $401K match, 17 days of PTO, easy to get time off once hired on. Benefits are decent if single, not sure on family plan, though price is much steeper for family plan.

    Cons

    Known across the board for being on the low side for compensation. No established promotion structure, no established yearly review, no real hierarchy to focus on. 'Buddy system' is pretty evident, you have to schmooze the right people to advance or have a raise, and you have to push for raises yourself. There are people that have been in this company over 5 years without receiving an increase in compensation, so make sure you negotiate a great salary/wage when entering, because you will likely be stuck there a while.

    Advice to Management

    Hash out a stronger corporate structure and offer advancement opportunities to your employees. You're wasting and ultimately losing a lot of talent because you let them sit on a role and instead of promoting and giving incentive you just give more and more work with no mind to burning people out and then wonder why performance suffers.

    Train your 'low-mid' level supervisors and managers. Treating grown adults like children and threatening them with their jobs does not bring out the best in employees, and placing people that are prone to stressing out and lashing out in management positions does not help either. From tier 1 supervisor on up to department manager, no formal management training is given and the company suffers for it.


  7. "Good place to work."

    Star Star Star Star Star
    Former Employee - Administrative Assistant in Maitland, FL
    Former Employee - Administrative Assistant in Maitland, FL
    Doesn't Recommend
    Neutral Outlook

    I worked at Black Box full-time (More than 10 years)

    Pros

    Family friendly, not a bad place to work

    Cons

    They hide things that should be told

    Advice to Management

    Keep communication open


  8. "Downsizing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Capture Manager in Boston, MA
    Former Employee - Capture Manager in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Black Box full-time (More than a year)

    Pros

    Local taste of government work without needing to be in DC

    Cons

    The company is downsizing by combining two divisions, this is resulting in high turnover and low morale

    Advice to Management

    Make your employees excited again, they will work harder when they see that upper management is displaying leadership.


  9. "Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Eads, TN
    Current Employee - Account Manager in Eads, TN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Black Box full-time (More than 10 years)

    Pros

    The company has a very wide range of resources across multiple technologies and geography. A recent sales realignment is leading to more cross selling.

    Cons

    Operational differences across geographies prevents taking successful deployment and support models across platforms and regions.

    Advice to Management

    Listen to the Sales Staff and use their feedback to drive change. We have a great company, and a great direction, but leadership is blind to the fact that not all change has worked.


  10. Helpful (1)

    "Communication breakdown and lack of training makes for poor customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Murfreesboro, TN
    Former Employee - Anonymous Employee in Murfreesboro, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Black Box full-time

    Pros

    Decent benefits
    Great co workers
    Flexible
    Decent wage
    Busy

    Cons

    Poor management
    Poor training
    No raises
    Promotion opportunities are who you know not what you know

    Advice to Management

    Listen to your employees and customers. Ticket counts are not as important as providing exceptional customer service and making sure things are done right the first time. COMMUNICATION is key!!!


  11. "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Site Manager in Gilbert, AZ
    Former Employee - Site Manager in Gilbert, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Black Box (More than 10 years)

    Pros

    Great environment to work, awesome people to work for. Great place to learn a trade

    Cons

    Some customer service issues, minimum tech issues

    Advice to Management

    Great work place


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