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BlackBerry Canada Reviews

Updated October 12, 2017
930 reviews

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3.4
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BlackBerry CEO & Executive Chair John Chen
John Chen
282 Ratings

930 Employee Reviews

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  1. Helpful (2)

    "RIM is not the land of milk and honey as promised by their HR dept."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BlackBerry Partner Tech Support B1 in Halifax, NS (Canada)
    Current Employee - BlackBerry Partner Tech Support B1 in Halifax, NS (Canada)
    Doesn't Recommend
    No opinion of CEO

    Pros

    a free blackberry and benefits

    Cons

    There are major communications issues internally. One department would not know what the other was doing and would often put the employee in a tight situation. An example is when one dept would schedule training for the employee and the employee would have to trade shifts so they can do the training because the scheduling dept would not accomodate for the training. Another example is when a new product or software is released and they wouldn't tell us and expect us to support it when a customer calls in about it. We often feel very unprepared for the job and a lot of the time we need to reach out to the internet for our information.

    Advice to Management

    Get your act together. You come down hard on the front line reps when you don't even give us the tools to work with. You expect us to cut down our call times when often none of the resources are easily found or are existent within the internal network


  2. Helpful (3)

    "Why doesnt someone check with the people who actually do the job?"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Waterloo, ON (Canada)
    Current Employee - Anonymous Employee in Waterloo, ON (Canada)
    Doesn't Recommend
    Approves of CEO

    Pros

    You get a fairly reasonable BlackBerry, the benefits are pretty good, and if after several years you finally have a good performance review, you get compensated to "look like" you got a raise.

    Cons

    It is worse than being in high school. They pay people with degrees way more money than people without, and the people with the degrees have absolutely no experience. Then they don't get trained and expect everyone to train them except who should be training them. There is no sense. No one respects experience.

    Advice to Management

    Find out how the worker bees feel. We all know it takes a lot to write the apps, but on the inside our systems are so antiquated - update the inside apps, the everyday apps. It is ridiculous how manual everything "inside" is.

  3. Helpful (9)

    "If you are being abused, go to HR/OD before your VP does"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Waterloo, ON (Canada)
    Former Employee - Manager in Waterloo, ON (Canada)
    Doesn't Recommend
    No opinion of CEO

    Pros

    Good to put on a resume, lots of money being thrown around. Good if you want to travel all the time. Great if you love answering email at 3am, in order to get your word in first, which seems to be how you are evaluated.

    Cons

    You can be abused by senior management, including screaming, and having general office supplies and various desk items thown at you. You may not receive training, feedback, support or communication at all. You may be stabbed in the back in what can be a toxic organization with incredible politics and cliques. You will never, ever be away from work. They give new meaning to always on, always connected. There is no work life balance; they own your soul.

    Advice to Management

    Don't yell, and throw things at your employees on a regular basis. Get rid of VP's who do.


  4. Helpful (9)

    "Terrible place to be a project manager."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hardware Project Manager in Ottawa, ON (Canada)
    Current Employee - Hardware Project Manager in Ottawa, ON (Canada)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Money is ok. Free phone (whoop).

    Cons

    Terrible managers.
    Huge bureaucracy - tons of boastful process documents about "performance management" and "competencies" and then when you play by their rules and do a great job, your manager agrees to everything you asked for - and then you sit and wait for the VP, in a different city, to give a crap and let you know whether you deserve to get it.

    90% plus of my time on configuration management, data crunching, materials and sample request chasing - after getting recruited here from a Project Lead job at another blue chip company, after 10 yrs of project management in global projects - stuck here collecting people's samples.

    And all I can do is leave - and with the economy in the crapper, basically my choice is to just do this for now - kill my eyesight plowing through spreadsheets, get used to shipping devices to various users, chase materials. What else can I do until I find something better? The VP just doesn't want to act like I'm anything but a number - like a number way too far down the food chain for him to even address (like number 356.9.2.1.3).

    Advice to Management

    audit performance and hr practices of every single group.
    stop promoting people because their age starts with a 4 - this isn't a bus company.


  5. Helpful (2)

    "Internal chaos"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Waterloo, ON (Canada)
    Former Employee - Anonymous Employee in Waterloo, ON (Canada)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Freedom to complete work as the employee considers best.

    Perks year round, occasional big event.

    Environment encourages working closely with peers to solve problems.

    You get a Blackberry.

    Cons

    They don't encourage work/life balance so your Blackberry allows them to send work related communication at all times of day.

    Still has a small company mentality despite explosive growth resulting in inconsistent training of new hires. Business units feel like they are run as small fiefdoms without considering the greater overall goal of the company.

    Recently added more layers of management to address lack of career advancement.

    "Flexible" time, you are expected to adjust to whenever your manager is in. No working from home in this business unit.

    Laziness of management, will willingly drag in entire department to weekly meetings to update project status instead of keeping themselves updated on what their subordinates are to be doing. Interaction between team members is already done on a more informal and efficient basis.

    Project management training is available and highly encouraged, technical training has to be fought for. Expectation is to understand and learn new equipment without external training.

    Ability to propose and implement new ideas is low.

    Advice to Management

    Allow your lowest level of employees greater say in decisions, they may be new/untrained/etc. but the are the ones that hit the problems first. Take them more seriously and explain what the direction of the company/unit is. Allow them to actually suggest and implement ideas to pursue those goals.


  6. Helpful (2)

    "not good experience to work in RIM"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Waterloo, ON (Canada)
    Current Employee - Anonymous Employee in Waterloo, ON (Canada)
    Doesn't Recommend
    Approves of CEO

    Pros

    it is good, relax, comfortable place to work.

    Cons

    there is very few training, the communication is not smooth

    Advice to Management

    sometime, senior manager may need to consider the suggestions from lower level employer, respect their analyst results


  7. Helpful (2)

    "Research In Motion is facing a crisis in leadership and without significant change, it is doomed to fail."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Waterloo, ON (Canada)
    Current Employee - Anonymous Employee in Waterloo, ON (Canada)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Research in Motion has a workforce of talented, innovative people.

    Cons

    Leadership is not visible or communicative with employees. The egos involved are a shame. What they built from scratch is poised on the cliff, ready to go over, unless they find a way to accept they are no longer world leaders in the space.

  8. Helpful (2)

    "Micro Management Hell"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager MFG & SCM in Waterloo, ON (Canada)
    Current Employee - Program Manager MFG & SCM in Waterloo, ON (Canada)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Interesting work
    Talented Engineers
    Acceptable pay and benefits

    Cons

    No opportunity for advancement unless you are from Scotland, Ireland or Celestica
    If you work at RIM 8 - you will be micro managed
    177 Executives with VP title or higher - Lots of silos
    Cocky - we have no competition
    Slow reaction to technology innovations
    No processes - tribal mentality Co CEO - Co Chairmen same 2 guys - no checks and balances, one spent 3 years trying to buy a pro hockey team while his company tanked.

    Advice to Management

    Communicate once in a while and get rid of some of the 177 millionaire executives with title of VP or higher. Stop micro managing and belittling your senior level employees. Promote from within and stop bringing in ex cronis from past relationships. Put up a suggestion box , you'd be surprised how many great ideas are within the RIM8 Fort Knox walls...


  9. Helpful (3)

    "Terribly run company - new grad ok, experienced professional run away"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Design Engineer in Ottawa, ON (Canada)
    Current Employee - Network Design Engineer in Ottawa, ON (Canada)
    Doesn't Recommend
    No opinion of CEO

    Pros

    Good technology basics and there is some learning potential for new grads.
    Fast paced work environment and the staff is generally friendly.

    Cons

    Managers that have any talent are few and far between. Too many people getting promoted who are someone's buddy rather than being qualified. No leaders, just managers.
    Lot's of VP's have their pet projects that take up a lot of time. Not contributing to the bottom line of the company and wasting a lot of money.

    Advice to Management

    Get out of the hardware business and simply support the service side.


  10. Helpful (4)

    "A Manager’s Open Letter to RIM – Part Deux"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Waterloo, ON (Canada)
    Former Employee - Anonymous Employee in Waterloo, ON (Canada)
    Doesn't Recommend
    No opinion of CEO

    Pros

    If you want experience working in a start-up environment with world-class benefits this is a great place to get that.
    You get to borrow a BlackBerry while you work there.
    There are a lot of very good and decent people there, but part of the trick is finding out which ones are friends and which ones are frenemies.

    Cons

    They do and will monitor even private conversations, emails, IMs, … you do on anything they own; Robin B even said so to the media.
    The only way to get ahead is to be a politician and play their games. Politicians have turned the company from leading edge to an also ran. Going the extra mile because you ‘Do what you love’ will only earn you exhaustion.
    Directors and Managers who only what to hear positive stories and then feign ignorance when the s#!t hits the fan.
    No accountability for people who don’t do their jobs.
    Integrity is defined (unofficially, of course) as whatever you can get away with.
    Politicians regularly take credit for work they had nothing to do with or negligible involvement (let alone understand) and get away with it.
    “Officially” you are only expected to respond to emails up to around 7pm. “Unofficially” you better be responding to emails from managers and Directors up from 7am to midnight, 7 days a week. This is a reason they give you a BlackBerry.
    You’re expected to keep up to the latest RIM-internal version of software, and report software and hardware bugs on your BlackBerry. Upgrades should be done on your own time.
    Expect your manager to throw you under the bus behind your back if they think it’s politically expedient for them to do so.
    CBOSS is mostly a ‘fear’ climate.
    CIO – if they forget to do anything, the packaged response is “I’m very upset that we’re only hearing about this now!” If you provide evidentiary emails, don’t bother them with the facts, “you’re just being negative focusing on the past while the rest of us are looking to the future” (well maybe their own future).
    BB Ops has not had a strategic business plan since 2008. Some engineers think they are gods that can do whatever, however, whenever they want and cause expensive outages in the process.
    IT Ops has pockets of phenomenal people working excessive hours surrounded by id10ts.
    Lots of project managers that should just burn their credentials and do something else.
    CSO – expect to be treated like chattel and nothing else (unless you’re a player)
    R&D – the only place in RIM worth working; if you’re good.
    Lots of talk about ‘mutual respect’ but none really exists. You’re either “Orwellian group think” like-minded or you’re nothing and treated like it too.
    Annual reviews are more about how well you’re liked by the politicians than job competence.
    Company still hasn’t learned the $550MM lesson from the NTP suit.
    Your pay scale depends more on when you were hired, how badly they needed to fill your role, and how savvy you were at the time about that rather than your professional experience or contribution.

    Advice to Management

    Too much office politics. Fire the the managers who promote this behavior en masse for cause; now. They are killing the company. The financial analysts have it right. If it’s not already too late, clean up your house; fast! If it is too late, keep the people that actually contribute to delivering customer services that will keep the lights on. Otherwise, expect to be the U.S.’s next Palm or Canada’s next Nortel; and soon.


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