BlackBerry Reviews | Glassdoor

BlackBerry Reviews

Updated November 20, 2017
1,775 reviews

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3.2
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BlackBerry CEO & Executive Chair John Chen
John Chen
531 Ratings

1,775 Employee Reviews

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  1. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer
    Former Employee - Software Developer

    I worked at BlackBerry full-time (More than 3 years)

    Pros

    Could learn every step of development.

    Cons

    No clear direction for future


  2. "Software Test Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I worked at BlackBerry full-time

    Pros

    Good work life balance. A lot of good people to work with

    Cons

    Laid off happens every few months

  3. Helpful (3)

    "Sales Development Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Development Representative
    Former Employee - Sales Development Representative
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at BlackBerry full-time (Less than a year)

    Pros

    - Good people to work with
    - Nice building

    Cons

    - Unfair, unrealistic compensation plan. Every outbound SDR below 30 % of the "expected OTE"
    - No upward mobility
    - High levels of micromanagement
    - No company culture or fun outside events
    -Management doesn't seem to know a thing about employees
    - incredibly high turnover

    Advice to Management

    listen to your SDR's... Figure out that call volume isn't the issue. Spread inbound with the whole team because it breaks down morale seeing others succeed while everyone else drowns. Give SDRs time to create good messaging since marketing has no idea what its doing. Quit forcing employees to stand up when they don't have stand up desks (Pretty sure its illegal). Be more up front to employees about pay, you break a lot of hearts and destroy many SDR's aspirations for a career in sales


  4. Helpful (1)

    "The new BlackBerry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at BlackBerry full-time (More than a year)

    Pros

    They have really made the transition to a software company. Their product is second to known.

    Cons

    The market still sees them a device company and the company is not investing enough (if any) in marketing/advertising. They are depending on word of mouth to change the image from hardware to software. As a result, they are not growing as fast as they would like to and management is under pressure to perform.

    Advice to Management

    Stop micromanaging and allow enough time for reps to develop relationship with their customers. It took many years for the downfall of the company so it won't come back right away. Even though, the product set is ready.


  5. Helpful (1)

    "Losing it's Edge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Acct Exe in New York, NY
    Current Employee - Acct Exe in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at BlackBerry full-time (More than 3 years)

    Pros

    Good Benefits, Salary Competitive, Some good people to work with.

    Cons

    Unrealistic expectations quota wise. Management not in touch with reality.

    Advice to Management

    In order to keep people you must improve the environment.


  6. Helpful (3)

    "Not bad, just not my cup of tea.....for this EMM Sales guy."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Strategic Account Manager in San Francisco, CA
    Former Employee - Strategic Account Manager in San Francisco, CA
    Positive Outlook
    No opinion of CEO

    I worked at BlackBerry full-time (More than 3 years)

    Pros

    *****Note that my review pertains to Blackberry's EMM Software division. For context, I came to BBRY by way of their acquisition of Good Technology where I was in Sales for 3 years.******

    - 90% of people below VP were excellent "roll up your sleeves" and team oriented mentality.
    - I believe the Company is poised to be a major player in EMM when bottom-feeders die and/or BBRY sparks up a tighter relationship with a major company like MSFT.
    - no complaints about Salary and OTE.
    - the devices are simple but solid. Good move getting out of device mfg and partnership with Google.

    Cons

    - Poor traction displacing incumbents, and general malaise in the Enterprise about "needing" BBRY level security or not. Security comes at the cost of User ease and most CIOs I worked with in F1000 were dismissing the CISO and pandering to the Users who want "easy + now". Maybe that struggle between CIO and CISO priorities will change after the Equifax nightmare. I'm just saying that selling EMM is not "greenfield" and not as widely of an "in-demand" solution as you might think. Thus why they play primarily in regulated industries and 80% of annual software revenue is from existing customers.

    - poor coordination between Good and BBRY for first 6 months of 2016 led to poorly designed integrated solution. (e.g. New platform required Users manually reprovision, a major Ouch to Users and Customer stakeholders.)

    - Layoffs of dozens of tenured heritage Good Tech folks in 2017 seemed very harsh and not well thought-out. (i.e. Why sack your most knowledgeable customer facing people while in the midst of a tricky and painful platform migration?! Yes, I understand the temptation for a "bleeding" company to downsize and hire cheaper people but the learning curve is long so newbies have thin knowledge and no critical tribal knowledge which further frustrates the customers and jeopardized millions in renewal revenue. Not shocked that some big customers did not renew.
    - culturally there are big differences between Silicon Valley and Waterloo, Canada (e.g. Close to 180 degrees different in areas such as: formality, access, cross department collaboration)

    Advice to Management

    -innovate faster. Make solution sooo easy that even a Millennial would want to use it ;-)
    - open your pocketbook. Show some financial love to those who've been onboard prior to 2016
    - Recognize that culture matters and commit to being more open to ideas, transparent, friendly, generous, developing careers vs just filling jobs.
    - Errr on the side of the employee.....and reap the dividends of productivity, loyalty and reputation in the market.


  7. Helpful (2)

    "SALES"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Ramon, CA
    Current Employee - Anonymous Employee in San Ramon, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at BlackBerry full-time

    Pros

    - nice kitchen
    - free snacks and water (oh but don't let them catch you taking a full bottle of water home or else they'll send an email out letting us know that if we do, it should only be half full lol)
    - some people will go out of their way to help you if you ask!

    Cons

    Terrible terrible terrible. If you are looking to going into their sales team, DON'T. Unless you love being micromanaged and being fed bs pep talks that sound like clipped passages from 90s sales books. Management that lead North America sales are cold and mechanical. They turn a blind eye to feedback and insist that the same methods are used over and over again. And then come back to their team and tell them that they are "creating roadblocks" for themselves, if they don't get results. Culture? none. but if you love a sterile, forced, shark environment, then this might be for you!

    Advice to Management

    lead by example. if you want your employees to produce results, create a happy environment instead of using fear tactics.

  8. Helpful (2)

    "Sales Development Representative-- Be Wary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Development Representative in San Ramon, CA
    Former Employee - Sales Development Representative in San Ramon, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at BlackBerry full-time (Less than a year)

    Pros

    -good teammates
    -vitamin waters and cheddar ruffles fully stocked in kitchen

    Cons

    too many to list. summary: managers dont listen to the needs or suggestions of the SDRs. politics are inescapable. upper levels know why SDRs are struggling, and still nada is done to help them advance. individuals are singled out or fired without warning. micromanaging is an apparent factor. passive aggressive emails would get sent out on the daily.

    Advice to Management

    make changes or the good ones will continue to leave


  9. "Voracious middle management eats its own young"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Technical Writer in Mountain View, CA
    Former Employee - Senior Technical Writer in Mountain View, CA
    Doesn't Recommend
    No opinion of CEO

    I worked at BlackBerry full-time (More than 3 years)

    Pros

    Canadians are nice but underhanded

    Cons

    Middle management spends most of its time defending itself against "turf encroachment". Employees who have new ideas are not encouraged to reveal them. The most valued attribute here is the willingness to fill out forms for everything.

    Advice to Management

    Stop enforcing your outdated processes, actively seek new ideas from employees, break down walls.


  10. Helpful (3)

    "Ugh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enterprise Account Manager
    Current Employee - Enterprise Account Manager
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at BlackBerry full-time (More than a year)

    Pros

    Good benefits, ability to work from home, great Industry-leading solutions and great opportunity to lead the industry in secured mobility

    Cons

    NALA Sales is a mess. Direction changes constantly, management listens to no one but themselves while they wear blinders and refuse to listen to people who actually know what's going on in the market. They run BlackBerry sales based on their pasts at Sybase, Oracle and other former glory days, or based on whatever they read in some sales book or at a selling seminar and expect everyone to smile and just make it work, regardless of whether or not it's relevant. Quotas are way above industry norm, making commission percentages way below. Bust your butt to sell solutions in a highly competitive market, let management hound you hourly to bring in every deal, and then get paid pennies. Chen doesn't believe in spending money on marketing, so find a way to do it on your own. Most thankless, unsupported sales job I've ever had

    Advice to Management

    Wake up and smell the coffee. Your staff is tired, underpaid, under appreciated and tired of listening to your sales-manual regurgitated quotes. Get rid of the current arrogant NALA sales leadership. Do something to make this place a little less miserable. Great things come from happy employees.


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