Blackbaud Reviews in Charleston, SC | Glassdoor

Blackbaud Charleston Reviews

Updated April 24, 2017
181 reviews

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Charleston, SC

3.1
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Michael Gianoni
64 Ratings

181 Employee Reviews

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Pros
  • Cares about Employees and work life balance (in 43 reviews)

  • Amazing sense of purpose - helping non profits fund raise better (in 76 reviews)

Cons
  • Work/life balance can be a challenge (in 12 reviews)

  • Low pay and mediocre benefits for the industry (in 15 reviews)

More Pros and Cons

  1. "Support Schedule Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charleston, SC
    Current Employee - Anonymous Employee in Charleston, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blackbaud full-time (Less than a year)

    Pros

    Very flexible, great benefits, great culture and values

    Cons

    Not sure I have any at this time


  2. "Legacy products dying, acquisitions is growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charleston, SC
    Former Employee - Anonymous Employee in Charleston, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Blackbaud full-time (More than a year)

    Pros

    A lot of greats benefits. Like the emphasis of "Reward your passion" grants. Vacation for volunteering is super. Love the volunteering events

    Cons

    Constant reorganizations (i.e. layoffs). No job is safe. Lack of organizational direction. Mass layoffs to move money across the ledger for big bonuses to CEO & top execs. Arrogance of original Bb employees against new acquisitions even though existing products are not growing & acquisition software is. Taking acquired employees and making them all take pay cuts to fit the Bb position boxes. If acquired, highly doubtful you will keep your job after 12 months. I don't recommend this company. It is not stable.

    Advice to Management

    Listen to what is working at the companies you acquire. There is a reason they are growing more than your existing software. Stop constant reorganizing and invest in your employees long term. Don't see your employees as disposable.


  3. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contract Processing Specialist in Charleston, SC
    Current Employee - Contract Processing Specialist in Charleston, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blackbaud full-time (More than 3 years)

    Pros

    Benefits are day 1
    Cafeteria onsite
    Gym onsite

    Cons

    Pay is a little subpar

    Advice to Management

    Transparency is key.


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  5. Helpful (6)

    "Be very, very careful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Charleston, SC
    Former Employee - Software Engineer in Charleston, SC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Blackbaud full-time (More than 3 years)

    Pros

    - The people are genuinely great and really care what they're working on.
    - Your work helps non-profits, which feels incredible.
    - The benefits are pretty nice
    - The vacation is awesome

    Cons

    - The pay is not competitive at all
    - The company acts like working for them is the best thing you could ever do and subsequently don't work at all to keep you there
    - Software managers are promoted because they're good at developing, not because they're good at managing. Many of the managers are terrible managers. Good managers always leave for another company.
    - Developers use an internal spec system designed for non-technical customers instead of actually coding in some places. This kills development skills and makes it super hard to work elsewhere if you stay too long
    - It is re-org central. I know of plenty of people who have had 5+ managers in only a few years. I never had a manager do more than one review.
    - Promotion seems more based on favoritism than actual skill.
    - Managers are weirdly resistant to promotion (or even talks of promotion), even with positions that are not considered career level.
    - Managers claim to want to help you progress but also value "on the job training," which mostly translates to no help at all.
    - There is a sketchy lack of women managers in engineering and very few women developers. Most I've talked to did not feel welcomed and either changed positions or left the company.
    - Remote employees might as well not exist for all the attention they're given.

    Advice to Management

    - Stop promoting great developers to management positions. It hurts everyone.
    - Move some of the engineering managers back into development roles before more people quit.
    - Try to keep managers with employees for longer OR force former/current managers to do reviews together. No more "Well I haven't managed you for that long so I don't know your abilities." The last manager is IN THE SAME BUILDING. Ask him.
    - Support employees trying to learn new skills.
    - Make the pay competitive.
    - Work on feedback. It is possible to acknowledge growth while also indicating areas for improvement
    - Take a good, hard look at potential discrimination in hiring and promotion practices.


  6. Helpful (1)

    "Enterprise Management Group"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enterprise Account Manager in Charleston, SC
    Current Employee - Enterprise Account Manager in Charleston, SC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Blackbaud full-time (More than 10 years)

    Pros

    Clients are great! Gym and café onsite.

    Cons

    Reorganizations have caused a lot of problems. New sales compensation plans are disturbing!

    Advice to Management

    Be nimble enough to change when something isn't working, but don't reorganize just because we have new leadership.


  7. Helpful (8)

    "Lays off senior staff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charleston, SC
    Former Employee - Anonymous Employee in Charleston, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Blackbaud full-time (More than 10 years)

    Pros

    Learn the industry, customer focused.

    Cons

    Do not plan to have a career here and be prepared for politics

    Advice to Management

    Find another job before you plan a career here.


  8. Helpful (6)

    "Headed in the wrong direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Charleston, SC
    Former Employee - Sales Associate in Charleston, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Blackbaud full-time (More than 8 years)

    Pros

    Blackbaud has really devoted and quality customers.

    Cons

    Zero respect for sales staff, and many in other departments and leadership view sales as entitled and unnecessary. There is a growing sentiment that BB can excel without a quality salesforce. Overall target earnings for sales are well below market standards and there is no concern about this.

    Advice to Management

    the business will not continue to grow just because SKY is cool. Without a knowledgeable and motivated sales group, the company is on the clock.

    Blackbaud Response

    Mar 17, 2017 – SVP Global Sales

    Thank you for your perspective. Blackbaud is very much a sales oriented company and our continued investment in both the product portfolio (RE NXT, FE NXT, Attentive.Ly, our ONsuite of K ... More


  9. "Great Work Enviornment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Software Engineering Intern in Charleston, SC
    Former Intern - Software Engineering Intern in Charleston, SC
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Blackbaud as an intern (Less than a year)

    Pros

    Co-workers and management are very kind, considerate, and supportive. Good starting work, not impossible and not easy or drone tasks. Great building, great area, and work you can feel good about.

    Cons

    Can get frustrating when all of the products are developing their own solutions on their own platforms to the same problems. They are working on this but it is definitely still a work in progress


  10. Helpful (11)

    "Constantly reorganizing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Charleston, SC
    Former Employee - Business Analyst in Charleston, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Blackbaud full-time (More than 8 years)

    Pros

    the amount of vacation is good, some people are good to work with

    Cons

    benefits are not that great, too expensive. layoffs every two years, then they rehire the same jobs six months later at a lower price point. shameful. culture is also going downhill - there's no more fun at work. Hard to move from one area of the company to another to expand your horizons.

    Advice to Management

    every few years, they bring a new CEO, CFO, President, or something similar and these men always want to make huge changes to leave their mark on the company. they reorg and change the lingo, fire and hire a bunch of people, but the business basically stays the same with no real added value. realize that the value in the company is its employees, not how many changes the new bigwig can make in his limited run.


  11. Helpful (8)

    "Not worth the little pay, don't waste your time."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Account Development Representative in Charleston, SC
    Current Employee - Account Development Representative in Charleston, SC

    I have been working at Blackbaud full-time (More than a year)

    Pros

    -Good amount of PTO given

    Cons

    - Promises are not kept and company seems to change a lot
    - Hard to live in the surrounding area with the salary you make
    - It is an entry level position, but most of the future positions are nothing to get excited about
    - A lot of the positions are changing and being restructured, resulting in long term employees (10-15 yrs) being laid off


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