Blackbaud Reviews in Charleston, SC | Glassdoor

Blackbaud Charleston Reviews

Updated December 11, 2017
199 reviews

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Charleston, SC

3.4
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Michael Gianoni
79 Ratings

199 Employee Reviews

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Pros
  • Cares about Employees and work life balance (in 49 reviews)

  • Amazing sense of purpose - helping non profits fund raise better (in 83 reviews)

Cons
  • Work/life balance can be a challenge (in 14 reviews)

  • politics, low pay for the industry, internal headaches for simple tasks (in 16 reviews)

More Pros and Cons

  1. "Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Internship in Charleston, SC
    Former Employee - Internship in Charleston, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Blackbaud full-time (Less than a year)

    Pros

    I had an incredible summer working for Blackbaud, I learned more than I ever thought I would and my coworkers became both friends and mentors. The company has great values and is very family oriented.

    Cons

    I have nothing bad to say about Blackbaud, it is a wonderful place to work


  2. "Outside Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Charleston, SC
    Current Employee - Account Executive in Charleston, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blackbaud full-time (More than a year)

    Pros

    Good team setups mostly, office is nice and modern, helping non-profits is more rewarding than typical sales jobs

    Cons

    politics, low pay for the industry, internal headaches for simple tasks

    Advice to Management

    take a good look at reps who are terrible but are in high position and bring up internal talent who are dominating their quotas.

  3. Helpful (3)

    "Customer support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Analyst in Charleston, SC
    Former Employee - Customer Support Analyst in Charleston, SC
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Blackbaud full-time (Less than a year)

    Pros

    Entry Level Pay, company culture, great Co-workers.

    Cons

    You are the guinea pig for new training programs, they switch up how they perform cases in customer support every 3-5 years.
    Way to surface level training, They put you in chat support with low knowledge, making it hard to have productive chats with customers.
    Low pay raises of 1-3%.

    Advice to Management

    Stick to one plan and improve upon. Training needs to be more in depth or target to one program, not 6.
    Chat support should not be entered until the associate has showed vast knowledge of their support programs or 4+ months.


  4. Helpful (1)

    "Well-run company with solid products and services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Principal Consultant in Charleston, SC
    Former Employee - Principal Consultant in Charleston, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Blackbaud full-time (More than 8 years)

    Pros

    Well run public company with defined processes and great culture for working remotely. Well time acquisitions and integration process.

    Cons

    Software development tends to lag market demand.


  5. Helpful (3)

    "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Charleston, SC
    Current Employee - Account Executive in Charleston, SC
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Blackbaud full-time (More than a year)

    Pros

    Decent benefits, working with organizations doing good for the world. Office location is decent in Charleston. Nice office facilities. Good PTO.

    Cons

    Pay isn’t up to par for the industry, highly male dominated sales force and misogynistic work environment. Products offered are expensive and behind the curve developmentally speaking. Extremely cumbersome internal processes that hinder sales cycle and customer satisfaction.


  6. "Blackbaud Intern program excels"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    Former Intern - Intern in Charleston, SC
    Former Intern - Intern in Charleston, SC
    Recommends
    Approves of CEO

    I worked at Blackbaud as an intern

    Pros

    Interns at Blackbaud are trusted with actual work that will make a difference at the company. Full time workers are excited to meet and work with the interns, and throughout the summer, there are many intern-specific opportunities to meet with leadership.

    Cons

    It can feel disconnected because RDO is in a separate building. This should be improved with the new headquarters. Need to improve communications between products.

    Advice to Management

    Give more opportunities for new employees/interns to learn all the products and not just the ones we work with.


  7. "Great company if you can navigate the cliques"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Charleston, SC
    Former Contractor - Anonymous Contractor in Charleston, SC

    I worked at Blackbaud as a contractor

    Pros

    Great work/life balance, Gives back to the local community, great way to work for non-profits

    Cons

    Breaking into the company can be difficult, no clear direction for advancement, pay is a bit low in regards to local cost of living expenses.

    Advice to Management

    Base your pay scales on where your employees are located and provide a clear path for advancement

  8. "Loved my internship!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer(Internship) in Charleston, SC
    Current Employee - Software Engineer(Internship) in Charleston, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blackbaud full-time (Less than a year)

    Pros

    Great work life balance, the company cares about and takes care of its employees, snacks, coffee, standing desks, great internship program, even as an intern you are given a lot of trust and responsibility, fun environment to work in

    Cons

    The building we were in was old, but that wont matter next year because they are building a whole new facility


  9. Helpful (2)

    "Practice Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Practice Manager in Charleston, SC
    Former Employee - Practice Manager in Charleston, SC

    I worked at Blackbaud full-time (More than 5 years)

    Pros

    Smart, positive people, making a difference in the world

    Cons

    Organizational re-orgs, alot, alot of turn-over


  10. Helpful (1)

    "Good people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Specialist in Charleston, SC
    Current Employee - Customer Support Specialist in Charleston, SC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Blackbaud full-time (More than 3 years)

    Pros

    Great benefits. Competitive pay. Nice people.

    Cons

    Increasingly turning into a call center and taking away autonomy from their employees.

    Advice to Management

    Stop making too many changes without having the tools/infrastructure/processes to back it up.


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