Blackbaud Reviews | Glassdoor

Blackbaud Reviews

Updated December 13, 2017
543 reviews

Filter

Filter

Full-timePart-time

3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Michael Gianoni
198 Ratings

543 Employee Reviews

Sort: PopularRatingDate

Pros
  • Cares about Employees and work life balance (in 49 reviews)

  • Amazing sense of purpose - helping non profits fund raise better (in 83 reviews)

Cons
  • Work/life balance can be a challenge (in 14 reviews)

  • politics, low pay for the industry, internal headaches for simple tasks (in 16 reviews)

More Pros and Cons

  1. "Feel Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blackbaud full-time

    Pros

    Working directly with Foundations and Non-Profits to help them do more good through software
    Company walks the walk - promotes employee giving and volunteering
    High performing teams

    Cons

    A little bit like a clique...feels like unless you start there fresh out of school you never quite fit in


  2. "Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Internship in Charleston, SC
    Former Employee - Internship in Charleston, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Blackbaud full-time (Less than a year)

    Pros

    I had an incredible summer working for Blackbaud, I learned more than I ever thought I would and my coworkers became both friends and mentors. The company has great values and is very family oriented.

    Cons

    I have nothing bad to say about Blackbaud, it is a wonderful place to work

  3. "Good Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blackbaud full-time

    Pros

    Blackbaud's solution serves non-profits. It has a good company culture to help each other and go good for the world. it's also very stable and the stock is doing well. The current management does a great job reaching out to everyone in the company and listens to its employees for tactic solution and focusing on data to make long-term decisions.

    Cons

    It has gone through some slow growing periods. Now Blackbaud is picking up the speed. In my opinion things can move faster.


  4. Helpful (1)

    "Good for social good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Blackbaud full-time

    Pros

    Great culture and people that really care about doing good with technology and services that support the non-profit sector.

    Cons

    Lots of products make it hard for customers to understand the full ecosystem. Have to spend time educating on breadth of offerings so not a negative just a time consuming task.


  5. "No opportunity for Professional growth and felt favoritism and discrimination"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Blackbaud full-time (More than 8 years)

    Pros

    Excellent flexible work schedule with opportunities to work remotely
    Good benefits
    Nice Co-workers
    work life balance
    Good purpose to help non profits

    Cons

    Absolutely no guidance for career growth
    Employee or team member suggestions are ignored
    Managers promise to help with career development but have no guidance
    Managers show favoritism
    No recognition of experience, seniority, or positive feedback from clients
    Very less pay compared to industry standards
    Very high revenue targets set and always stress to close more projects
    Customer satisfaction is not given importance . Revenue generation is given high preference
    Lack of training to users
    Products are not bug free
    Seems like the company goal keeps changing too often


  6. "Awesome place to work! San Diego location"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Payments Business in San Diego, CA
    Current Employee - Payments Business in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blackbaud full-time (Less than a year)

    Pros

    Great entrepreneur spirited atmosphere with opportunity to make a difference!

    Cons

    San Diego business vision and focus is spot on...but other areas of the company driven out of Austin and Charleston seem to be more beauracratic and can sometimes appear to have competing priorities.

    Advice to Management

    Learn from areas of business that are effective! Focus on what is working well and reward those that actually deliver on their missions - Success begets success!

    Blackbaud Response

    Dec 11, 2017 – Talent Acquisition Manager

    Greatly appreciate sharing your insights with us! So glad you are enjoying your co-workers in San Diego.


  7. Helpful (3)

    "Avoid working in Services until upper management changes."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ECBU Services in Austin, TX
    Former Employee - ECBU Services in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Blackbaud full-time (More than 5 years)

    Pros

    Amazing co-workers, lots of flexibility in work location and times, and it's wonderful to help non-profits work on their missions.

    Cons

    Working in Services became actively unpleasant. As time went on I was treated more and more like a walking revenue stream and less and less like a human being. Technology is old, arcane, and difficult to work with.

    Advice to Management

    Treat your employees decently, and listen to them when they voice concerns. Give them time to train and improve themselves. Also, why on Earth do you not measure customer satisfaction in your Services division!? Isn't that important?

  8. Helpful (3)

    "Not the best place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Blackbaud full-time

    Pros

    Some of the people are very nice.

    Cons

    Management doesn't listen to real suggestions.


  9. "Customer Renewals representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great team,
    Wonderful office location,
    Good product

    Cons

    High Stress at End of Year,
    Focus of profits,
    Difficult to move up at times

    Advice to Management

    Don't let profitability overtake need to support human resources


  10. "Outside Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Charleston, SC
    Current Employee - Account Executive in Charleston, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blackbaud full-time (More than a year)

    Pros

    Good team setups mostly, office is nice and modern, helping non-profits is more rewarding than typical sales jobs

    Cons

    politics, low pay for the industry, internal headaches for simple tasks

    Advice to Management

    take a good look at reps who are terrible but are in high position and bring up internal talent who are dominating their quotas.


Showing 543 of 565 reviews
Reset Filters