Blackbaud Reviews | Glassdoor

Blackbaud Reviews

Updated April 25, 2017
491 reviews

Filter

Filter

Full-time Part-time

3.4
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Michael Gianoni
160 Ratings

491 Employee Reviews

Sort: Popular Rating Date

Pros
  • Cares about Employees and work life balance (in 43 reviews)

  • Amazing sense of purpose - helping non profits fund raise better (in 76 reviews)

Cons
  • Work/life balance can be a challenge (in 12 reviews)

  • Low pay and mediocre benefits for the industry (in 15 reviews)

More Pros and Cons

  1. "Support Schedule Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charleston, SC
    Current Employee - Anonymous Employee in Charleston, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blackbaud full-time (Less than a year)

    Pros

    Very flexible, great benefits, great culture and values

    Cons

    Not sure I have any at this time


  2. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contract Processing Specialist in Charleston, SC
    Current Employee - Contract Processing Specialist in Charleston, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blackbaud full-time (More than 3 years)

    Pros

    Benefits are day 1
    Cafeteria onsite
    Gym onsite

    Cons

    Pay is a little subpar

    Advice to Management

    Transparency is key.


  3. Helpful (6)

    "Be very, very careful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Charleston, SC
    Former Employee - Software Engineer in Charleston, SC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Blackbaud full-time (More than 3 years)

    Pros

    - The people are genuinely great and really care what they're working on.
    - Your work helps non-profits, which feels incredible.
    - The benefits are pretty nice
    - The vacation is awesome

    Cons

    - The pay is not competitive at all
    - The company acts like working for them is the best thing you could ever do and subsequently don't work at all to keep you there
    - Software managers are promoted because they're good at developing, not because they're good at managing. Many of the managers are terrible managers. Good managers always leave for another company.
    - Developers use an internal spec system designed for non-technical customers instead of actually coding in some places. This kills development skills and makes it super hard to work elsewhere if you stay too long
    - It is re-org central. I know of plenty of people who have had 5+ managers in only a few years. I never had a manager do more than one review.
    - Promotion seems more based on favoritism than actual skill.
    - Managers are weirdly resistant to promotion (or even talks of promotion), even with positions that are not considered career level.
    - Managers claim to want to help you progress but also value "on the job training," which mostly translates to no help at all.
    - There is a sketchy lack of women managers in engineering and very few women developers. Most I've talked to did not feel welcomed and either changed positions or left the company.
    - Remote employees might as well not exist for all the attention they're given.

    Advice to Management

    - Stop promoting great developers to management positions. It hurts everyone.
    - Move some of the engineering managers back into development roles before more people quit.
    - Try to keep managers with employees for longer OR force former/current managers to do reviews together. No more "Well I haven't managed you for that long so I don't know your abilities." The last manager is IN THE SAME BUILDING. Ask him.
    - Support employees trying to learn new skills.
    - Make the pay competitive.
    - Work on feedback. It is possible to acknowledge growth while also indicating areas for improvement
    - Take a good, hard look at potential discrimination in hiring and promotion practices.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Enterprise Management Group"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enterprise Account Manager in Charleston, SC
    Current Employee - Enterprise Account Manager in Charleston, SC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Blackbaud full-time (More than 10 years)

    Pros

    Clients are great! Gym and café onsite.

    Cons

    Reorganizations have caused a lot of problems. New sales compensation plans are disturbing!

    Advice to Management

    Be nimble enough to change when something isn't working, but don't reorganize just because we have new leadership.


  6. "Exellent People"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, MA
    Current Employee - Anonymous Employee in Cambridge, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Blackbaud full-time (More than 10 years)

    Pros

    Outstanding Coworkers. Telecommuting can be a nice perk. Flexible hours. Opportunities to learn.

    Cons

    I can't think of any.

    Blackbaud Response

    Mar 21, 2017 – Talent Acquisition Manager

    Thanks so much for sharing your feedback with others, we really appreciate it!


  7. Helpful (1)

    "Smart people, growing business, warm culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - GM, Product Management in Atlanta, GA
    Current Employee - GM, Product Management in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blackbaud full-time (Less than a year)

    Pros

    Success means increasing the impact of 1000s of nonprofits and foundations globally.
    The people are smart, friendly, collaborative - all rowing in the same direction.
    The company is at an exciting moment, transforming from many separate products to a truly integrated, cloud based software company that has a huge impact in an important market.
    Leadership really makes an effort -- and systematizes that effort -- to identify individuals' strengths and interests, and give them opportunities to grow into the roles that will let them shine.

    Cons

    There's a way to go on ethnic/racial diversity. (There's an effort, but there's room to grow)
    There's still work to do on making comms work better for remote workers/teams.

    Advice to Management

    Double down on improving diversity and internal comms tools (e.g. consolidating on Slack & Confluence). Otherwise, keep rowing in the right direction - there's great momentum!

    Blackbaud Response

    Feb 17, 2017 – Talent Acquisition Manager

    Exceptional feedback, thank you! We are certainly focusing on our diversity recruiting efforts as a company and will continue to do so. I'd love to hear more about your feedback on working as a ... More


  8. Helpful (1)

    "Production Analyst III"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Blackbaud full-time (More than 5 years)

    Pros

    Great quarterly and yearly bonus. Great friendly people. Great freebies: food snacks, coffee. Great causes to donate and fight for.

    Cons

    Not on the cutting edge of technology as far as staffing. Layoff and new management.

    Advice to Management

    acknowledge you are no the smartest person in the room.

    Blackbaud Response

    Feb 17, 2017 – Talent Acquisition Manager

    Greatly appreciate sharing your insights with us and I completely agree the Blackbaud Austin'ites are super friendly!


  9. Helpful (1)

    "Great Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Austin, TX
    Current Employee - Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blackbaud full-time (More than 3 years)

    Pros

    Great place to work with a fun culture

    Cons

    I really cant think of any

    Blackbaud Response

    Feb 13, 2017 – Talent Acquisition Manager

    Thank you so much for sharing your experience working at Blackbaud. I've been to the Austin office a few times, love the vibe of our offices in The Domain.


  10. Helpful (8)

    "Lays off senior staff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charleston, SC
    Former Employee - Anonymous Employee in Charleston, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Blackbaud full-time (More than 10 years)

    Pros

    Learn the industry, customer focused.

    Cons

    Do not plan to have a career here and be prepared for politics

    Advice to Management

    Find another job before you plan a career here.


  11. "Blackbaud"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director Software Development in San Diego, CA
    Former Employee - Director Software Development in San Diego, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Blackbaud full-time (More than 5 years)

    Pros

    Great people, product competitive compensation and benefits.

    Cons

    Nothing that I can really think of.

    Advice to Management

    none

    Blackbaud Response

    Feb 13, 2017 – Talent Acquisition Manager

    Greatly appreciate your feedback as well as contributing to Blackbaud for 5+ years. Cheers to many more!


Showing 491 of 511 reviews
Reset Filters