Blackbaud Reviews
57% would recommend to a friend
(1471 total reviews)
Michael Gianoni
51% approve of CEO
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Found 1,471 of over 2K reviews
Updated Nov 25, 2023
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "I'm surrounded by intelligent people that are passionate about their careers and are overall great people." (in 168 reviews)
- "Company is very flexible and works with their employees to have a good work/life balance." (in 63 reviews)
- "Managers haven’t all been in the role before so unable to truly help sell or understand how to close deals start to finish" (in 32 reviews)
Ratings by Demographics
This rating reflects the overall rating of Blackbaud and is not affected by filters.
- 5.0FEATURED REVIEWAug 28, 2023Anonymous EmployeeCurrent Employee, more than 1 year
Pros
I have been with Blackbaud for several years and find the managers and colleagues extremely helpful and top of their industry! Coming to work each day makes a big difference! As a mom, our remote work philosophy allows the flexibility I need to be effective at work and at home. And knowing that we have the same ability to grow and develop our career from where we are.
Cons
My experience has been positive during the 3 years I've been here!
2
Blackbaud Response3moThanks for your review! Talented people at every level, inspired to do good in our world, find themselves at home here - on supportive teams with managers who care, where they are empowered to take on new projects. We're so glad you have had a positive experience as you don't just make our work better, you make us better as a company. We appreciate you taking the time to tell us about your experience working at Blackbaud!
- 5.0Jul 24, 2023Customer SupportCurrent Employee, more than 3 years
Pros
I love my job and the flexibility it offers. Everyone is very understanding and amazing to work with.
Cons
Sometimes I feel like they want to force you into the mix and it’s uncomfortable for an introvert.
1Blackbaud Response4moThanks for your review! Talented people at every level, inspired to do good in our world, find themselves at home here - on supportive teams with managers who care, where they are empowered to take on new projects. We're so glad you have had a positive experience as you don't just make our work better, you make us better as a company. We appreciate you taking the time to tell us about your experience working at Blackbaud! If you have additional feedback to share, please email us at blackbaudrecruiting@blackbaud.com.
- 3.0Jul 7, 2023Business ConsultantFormer Employee, more than 1 year
Pros
Blackbaud is an exciting opportunity for a career in supporting clients with their fundraising initiatives. we get to enjoy the flexibility of a remote-first setup and collaborate with a team of exceptional individuals, each possessing unique and vibrant personalities while fostering a strong sense of camaraderie despite living across the country. We have a generous amount of paid time off and a remarkable corporate philanthropy culture that promotes positive social impact.
Cons
Despite the shift to a remote-first approach and closing most of its offices, Blackbaud disappointingly refuses to reimburse employees for the extra costs they've had to bear. On top of that, they stubbornly refuse to provide cost-of-living increases, even though inflation is soaring at a forty-year high. This year, most of us only got a measly 2% raise; Meanwhile, the top executives are raking in huge amounts of cash that we see through SEC disclosure statements. They keep telling us we're valued and supported, but it's clear from management's actions that they only care about their shareholders. Our salaries are way below what others in the industry are making, even though our Chief Human Resources Officer claims otherwise in our meetings. They make it so hard to get promoted, and we're constantly worried about layoffs. We've already had three rounds of layoffs in the past year, and it's taking a toll on the teams. People are scared they'll get laid off or their teams will be outsourced to third parties, and it feels like everyone is dropping like flies. The benefits package is expensive, and there is a long vesting period. Blackbaud's actions make us think they're either preparing for a recession or getting ready to be acquired by another company.
37 - 3.0Nov 25, 2023Account ExecutiveCurrent Employee, more than 3 yearsCharleston, SC
Pros
Enjoyed my time working here. Rewarding working with non-profits. Good benefits. Team environment. Rewards opportunity to volunteer giving back to your local community.
Cons
Not an easy position in that you represent multiple softwares over all areas of an organization, requires knowledge of these multiple software platforms along with many partner platforms, must initiate many of your own opportunities to achieve tough quotas.
- 2.0Sep 4, 2023Anonymous EmployeeFormer EmployeeAustin, TX
Pros
The people culture used to be really great. The coworkers I met turned into some of my closest friends, which is why I stayed as long as I did.
Cons
Upper management. Unfortunately, there's a huge lack of diversity at Blackbaud, and a quick look at their executive board makes it very obvious. Many employees started their career there and have been there for 20+ years, and those are the people who are most resistant to change and have the loudest voice. Unfortunately, Blackbaud lays people off every year so you can never really know who is next. I remember the first layoff where we told this wouldn't become an annual thing, except it did. The most recent layoff cut people who had been there 20+ years, and for some of those people, Blackbaud was the only job they ever had. Pretty brutal. They also get away with underpaying their employees because they lean into the fact that people like working there because of their mission and customers. Start your career here but don't stay long so you can get the pay raise you deserve somewhere else.
7Blackbaud Response3moHello! Thanks for sharing your experience working at Blackbaud. We are committed to continually learning from our current and former employees to see how we can ensure Blackbaud is a great place to work. If you'd be open to sharing more on this feedback, we would love to hear from you! Please email us at blackbaudrecruiting@blackbaud.com. Thank you for sharing your experience.
- 5.0Nov 20, 2023Account ExecutiveCurrent Employee, less than 1 yearCharlotte, NC
Pros
sales support is awesome from SCs
Cons
not any that I can think of so far 8 months in
- 5.0Nov 14, 2023Tech Support RepresentativeCurrent Employee, more than 1 yearMount Pleasant, SC
Pros
Great management, training, and work environment.
Cons
It was sometimes hard to seek assistance for job unknowns, but that was rare.
- 5.0Nov 16, 2023AnalystFormer Employee, more than 8 yearsAustin, TX
Pros
You feel good helping nonprofits
Cons
lack of advancement opps for analysts
- 4.0Nov 17, 2023Technical Support SpecialistFormer EmployeeTexas City, TX
Pros
Good benefits and good pay
Cons
Changes on organization and practices
- 3.0Nov 5, 2023Sales LeaderCurrent Employee, more than 3 yearsCharleston, SC
Pros
Cutting edge technology that has an impact in the non profit sector.
Cons
Layoffs, poor culture, cutthroat environment.
2Blackbaud Response3wThank you for sharing your experience! We have worked hard to create a company where people are valued and feel empowered to succeed and grow. If you would like share any additional feedback, please email us at blackbaudrecruiting@blackbaud.com. Thanks again!
Blackbaud Reviews FAQs
Blackbaud has an overall rating of 3.5 out of 5, based on over 1,545 reviews left anonymously by employees. 57% of employees would recommend working at Blackbaud to a friend and 44% have a positive outlook for the business. This rating has decreased by -5% over the last 12 months.
57% of Blackbaud employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Blackbaud 4.0 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Blackbaud to be culture, career development, benefits and the cons to be senior leadership, management, compensation.
