Blackbaud Reviews | Glassdoor

Blackbaud Reviews

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Found 684 reviews

3.1
StarStarStarStarStar
Rating TrendsRating Trends
46%
Recommend to a Friend
58%
Approve of CEO
Michael Gianoni
286 Ratings
Pros
  • "Work life balance/benefits/vacation(in 57 reviews)

  • "Get to work with great (client) staff on big projects at large non-profits(in 92 reviews)

Cons
  • "Not much value placed on employee work/life balance(in 16 reviews)

  • "Upper management does not care about anyone who does not work at their headquarters(in 20 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (7)

    "Great Place to Work!!!"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - OUTSIDE SALES - Account Executive III in Charleston, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blackbaud full-time for more than 6 years

    Pros

    The Mission itself is amazing. You are actually helping organizations raise money to help those in need. The building, the culture, the people are all fantastic. Even the cafeteria!! Travel opportunities. Tremendous Growth over the past 5 years I have been here. Plenty of room to grow with the company. Plenty of opportunities. Benefits are top notch. Fun place to work. Leadership is fantastic (not just saying...

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    Cons

    I would imagine that our CONS are at every other software company as well. We do get in our own way at times. The Pros out weigh the Cons tremendously though.

    Advice to Management

    Keep listening and hearing the sales team. We are on the front lines daily. Very fun place to work and we appreciate it.

    Blackbaud Response

    September 11, 2018Recruiter, Staff

    Thank you for sharing your experience. We have worked hard to create a company where people are valued and feel empowered to succeed and grow. We appreciate you taking the time to share your experience working at Blackbaud!

  2. "Innovative company, top-notch CEO, and purpose-driven work"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blackbaud full-time for more than 4 years

    Pros

    -Get to work with amazing humans - Blackbaud employees are phenomenal -Exciting to work for the leader powering social good -Inspiring customers that give purpose to your daily work -Lots of opportunity within the company

    Cons

    -Can be really fast-paced (but what tech company isn't these days?)

  3. "Supportive Company with great values"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive in Charleston, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blackbaud full-time for more than 4 years

    Pros

    True to their mission of empowering social good - all employees are encouraged to give back and the company financially helps all donations. There is great flexibility in work/life balance as long as the role is being accomplished. The company wants their employees to love their job and succeed, with support from direct managers all the way to the CEO.

    Cons

    Maternity leave is virtually non-existent and not favorable to women in sales. Benefits from healthcare to stock options could continue to be more aggressive along with increased competitive pay.

  4. "Pretty Good"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blackbaud full-time for more than 4 years

    Pros

    Good culture / benefits / time-off

    Cons

    Slightly behind the technology curve Sub-par compensation

  5. "Great company with great people to work with"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charleston, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blackbaud full-time for more than 6 years

    Pros

    Blackbaud has a great culture with smart & fun people to work with!

    Cons

    Not much - love working here

    Advice to Management

    Stay close to the teams, be visible,

  6. "Only OK if you work in Austin"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Individual Contributor in Austin, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Blackbaud full-time for more than a year

    Pros

    - Nice offices (Austin office in the Domain, SC office is new) - Nice people, friendly, low-key environment - Competitive salary and benefits - Great work life balance, can work from home or leave early as needed - Willing to invest in standardizing their processes and tools - They invest in their products. All of the legacy products have seen overhauls in technology and front end look and feel. When...

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    Cons

    - Obsessed with process, which often stifles creativity and agility. Innovation often runs up against the processes and decisions that could be made in one meeting can take months. Personal Goals are often more about how well you follow process rather than the quality of your work. - Not really a 'con,' but an observation that the culture, especially in the Austin office, is very low key. There are cultural events,...

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    Advice to Management

    You have some great teams. Set them free to do good work. Don't waste their time in endless, unproductive meetings about process.

  7. "Don’t get stressed"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blackbaud full-time for more than 2 years

    Pros

    Nice benefits Great coworkers Cafeteria

    Cons

    Doesn’t seem to know which direction to go with support Training could be a bit more in depth No universal guidelines for progression

    Advice to Management

    Take time to listen to the reps

  8. Helpful (40)

    "A shiny, new building full of upper mgmt who don’t value employees"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charleston, SC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Blackbaud full-time for more than 6 years

    Pros

    Great health benefits, HSA/FSA, parental leave, 401k match, brand new, open concept office, some remote flexibility (depending on mgr), and ample PTO. Yes- there is cold brew on draft and free snacks but is that really enough to make you want to stay at an employer? The people who work in the CHS office are fabulous (minus senior mgmt).

    Cons

    Don't let the whole "we work to empower nonprofits" message fool you- management works to increase shareholder value. Period. So if that means paying people below average for the work they do, so be it. If that means laying people off every January because the stock price tanked, so be it. If that means not training people so they can be more knowledgeable in their job and with market trends, so be it. If that means...

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    Advice to Management

    On what planet do you acquire a $150 million company one week, and the next lay off 150+ employees? And why in the world do you keep rewarding a certain manager who churned out 5 people from their department in a month due to their horrible management skills and shady dealings with more responsibility and more people reporting up to them? And please tell me why you continue to acquire companies, only to tell those...

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  9. "Fabulous company, culture, and promise for the future!"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Intern Marketing in Charleston, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blackbaud full-time for more than a year

    Pros

    Fantastic management, lively culture, young energetic team, wonderful pay and benefits

    Cons

    With such a great company, expectations are high. Get ready to work hard, but definitely worth it!

  10. Helpful (8)

    "Needs a look at culture and tactics"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Manager 
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Blackbaud full-time

    Pros

    1. Working with excellent orgs doing great things. 2. Hard work is usually rewarded. 3. Room for growth up to a point. 4. Decent Benefits. 5. Still small enough to make a difference. 6. Improving tech stack

    Cons

    Culture across the board could be better. Layoffs are now annual and that creates a negative atmosphere. Used to reward loyalty-that is no longer the case. Non Charleston based employees face a harder time.

    Advice to Management

    Start thinking about staff as people not numbers. Layoffs should be a last resort not a way to help the share price. Take a look at other tech companies and try to retain talent that way. Better perks, better benefits and understanding of the benefits of remote employees or offices.

Found 684 reviews