Blackbaud Reviews | Glassdoor

Blackbaud Reviews

Updated November 15, 2018
633 reviews

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3.2
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Michael Gianoni
250 Ratings

633 Employee Reviews

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Pros
  • "Work life balance/benefits/vacation" (in 53 reviews)

  • "Amazing sense of purpose - helping non profits fund raise better" (in 88 reviews)

Cons
  • "Not much value placed on employee work/life balance" (in 15 reviews)

  • "Low pay generally with no regard to cost of living" (in 19 reviews)

More Pros and Cons

  1. "Product Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Charleston, SC
    Current Employee - Product Manager in Charleston, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blackbaud full-time (Less than a year)

    Pros

    Great culture with awesome people to work with
    Cafeteria has fantastic lunches
    Home/Work life balance

    Cons

    I don't have any pros


  2. Helpful (1)

    "Great company....does not support remote offices"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Disapproves of CEO

    I have been working at Blackbaud full-time

    Pros

    Great coworkers, company has great values and mission

    Cons

    Upper management does not care about anyone who does not work at their headquarters

  3. "Great vacation time, values, and culture,but...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charleston, SC
    Current Employee - Anonymous Employee in Charleston, SC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Blackbaud full-time (More than 5 years)

    Pros

    Great PTO and benefits, especially new hires

    Cons

    -Pay is not that high compared to other competing companies.

    -Management encourages employees to follow a certain career path for promotions, but does not stick with it.
    -Have people with less experience at Staff level but others with more experience at Associate level.

    Advice to Management

    Communicate and stick with more concrete promotions/titles that coincide with the employee's experience.


  4. "Wonderful company, management and co-workers!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support, Senior in Charleston, SC
    Current Employee - Customer Support, Senior in Charleston, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blackbaud full-time (More than 5 years)

    Pros

    There are a lot of social events to attend, you feel like one big family. Management is very responsive to feedback.

    Cons

    None that I can think of.


  5. "Network Operations Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Network Engineer in Austin, TX
    Former Employee - Senior Network Engineer in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Blackbaud full-time (More than a year)

    Pros

    Managemt was always open to talk to employees and find ways to improve processes. There were several paths to available for promotions and or upward mobility within the company. Calm and laid back working environment. Employees were celebrated on achievements. Excellent Culture and Values. I would highly recommend this company for employment.

    Cons

    Limited staff on certain teams, therefore; many of us had to engage in several escalation calls at once.

    Advice to Management

    Continue to listen to your employees and keep the calm and positive environment going.


  6. Helpful (9)

    "Financial Systems Implementation Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Analyst in Atlanta, GA
    Former Employee - Senior Business Analyst in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Blackbaud full-time (More than 5 years)

    Pros

    Very few. Decent benefits. Good teammates.

    Cons

    This was a great company 5 years ago when I joined it. I believed in the product and the company was employee and client centric. That belief is what helped build it into the successful company it BA and. Two things changed that: it went public and it brought in a particular EVP.

    Policies changed. The bottom line became all that mattered. Bonus calculations changed to become more difficult. Recognition of individual success disappeared. Service to the client suffered. They consistently expected more and more for less and less compensation.

    They did a company wide employee survey and after a year and a half had hardly responded to or dealt with any employee concerns.

    Management doesn’t even respond to email messages.

    Advice to Management

    Go back to what made you great. Treat employees with respect. Compensate and reward them for success. Improve the infrastructure that supports the client. Provide adequate training to new employees. Think long term instead of next quarters earnings.


  7. "Great company, excellent company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in Austin, TX
    Current Employee - Program Manager in Austin, TX
    Positive Outlook
    Approves of CEO

    I have been working at Blackbaud full-time (More than 5 years)

    Pros

    Great mission, awesome customers, generally a civil environment with not a lot of games.

    Cons

    Support and consulting services have the reputation of a meat grinder

    Advice to Management

    Focus on building your brand and the loyalty of customers, strive to give clients a Nordstrom experience, no matter when they interact with us.

  8. "A good company doing good things."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blackbaud full-time

    Pros

    Awesome customers, cool tech for the most part.

    Cons

    Supports some legacy products...but who doesn’t.

    Advice to Management

    Keep doing what your doing.


  9. Helpful (4)

    "Director of Finance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance Diector in Charleston, SC
    Former Employee - Finance Diector in Charleston, SC
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Blackbaud full-time (More than 3 years)

    Pros

    Base pay, CEO, not many pros

    Cons

    Zero empowerment, HQ is heavy handed, very HQ control oriented, hierarchical structure, bonus low, not pay for performance oriented,

    Advice to Management

    Decentralize, HQ staff is dictoral and inexperienced, empowerment is non existent, culture not good


  10. Helpful (5)

    "Senior Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Blackbaud full-time

    Pros

    The new office headquarters is very nice.
    Standard benefits for health insurance, time off.

    Cons

    Blackbaud used to be a solid company with lots of potential for employees and investors. It was the thought leader in the nonprofit space, and customers benefited from that. That time has passed. Don't be fooled by the nice office and living in Charleston. Management no longer supports remote workers so you have to move to Charleston. You'll regret moving your family here while you are miserable at this company. There are not a lot of other jobs in Charleston. So you will be stuck. At Blackbaud, politics win not the best ideas. They promote people to jobs that didn't even have a posting. Its all how well you play the game. I have never seen a company that has so much bureaucracy. Living in Charleston is expensive, however the salaries don't align to the cost of living. Imagine being at a customer conference when one of the executives is bragging about his new wine suitcase and wine cellar in his new house that cost more money then any of you make in a year.
    You will go backwards in your career if you work here. There is zero professional development. And you won't learn anything new or be inspired because you wont work for smart people. Many of the senior managers are control freaks and have only worked at Blackbaud (given the lack of jobs in Charleston). So they are ignorant to how great tech companies actually run. They are fearful of change and view it as giving up control of power. Lots of vision at the company, but they can't execute. Watch the stock price decline.

    Advice to Management

    "You don't hire smart people so you can tell them what to do. You hire smart people so they can tell you want to do." - Steve Jobs


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