Blackbaud Reviews | Glassdoor

Blackbaud Reviews

Updated May 11, 2017
88 reviews

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2.0
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Michael Gianoni
21 Ratings

88 Employee Reviews

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Pros
  • Cares about Employees and work life balance (in 44 reviews)

  • Amazing sense of purpose - helping non profits fund raise better (in 76 reviews)

Cons
  • Work/life balance can be a challenge (in 12 reviews)

  • Low pay and mediocre benefits for the industry (in 15 reviews)

More Pros and Cons

  1. Helpful (12)

    "Constantly reorganizing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Charleston, SC
    Former Employee - Business Analyst in Charleston, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Blackbaud full-time (More than 8 years)

    Pros

    the amount of vacation is good, some people are good to work with

    Cons

    benefits are not that great, too expensive. layoffs every two years, then they rehire the same jobs six months later at a lower price point. shameful. culture is also going downhill - there's no more fun at work. Hard to move from one area of the company to another to expand your horizons.

    Advice to Management

    every few years, they bring a new CEO, CFO, President, or something similar and these men always want to make huge changes to leave their mark on the company. they reorg and change the lingo, fire and hire a bunch of people, but the business basically stays the same with no real added value. realize that the value in the company is its employees, not how many changes the new bigwig can make in his limited run.


  2. Helpful (8)

    "Not worth the little pay, don't waste your time."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Account Development Representative in Charleston, SC
    Current Employee - Account Development Representative in Charleston, SC

    I have been working at Blackbaud full-time (More than a year)

    Pros

    -Good amount of PTO given

    Cons

    - Promises are not kept and company seems to change a lot
    - Hard to live in the surrounding area with the salary you make
    - It is an entry level position, but most of the future positions are nothing to get excited about
    - A lot of the positions are changing and being restructured, resulting in long term employees (10-15 yrs) being laid off


  3. Helpful (3)

    "Good Mission, Good Vision, Lacks Execution and Leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Practice Manager in Charleston, SC
    Former Employee - Practice Manager in Charleston, SC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Blackbaud full-time (More than 3 years)

    Pros

    Good, smart people that believe in the NPO market. Inviting people environment as compared to other industries. Flexible work environment/arrangements.

    Cons

    Sr leaders are not focused and struggle to leverage high performers effectively. Constant changr and reorg, people generally are not held accountable.

    Advice to Management

    New management since I left. No direct insight.


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  5. Helpful (6)

    "a place to work in CHS"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charleston, SC
    Current Employee - Anonymous Employee in Charleston, SC
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Blackbaud full-time

    Pros

    work from home encouraged, the cafe is decent. Otherwise not that much is good much less great

    Cons

    benefits are expensive, everyone does three jobs, no diversity in workforce. Co run by older white men in SC, out of touch with staff.

    Compensation is very average and next to no training.

    Advice to Management

    Treat staff with respect, hire for diversity, and ask for feedback


  6. Helpful (4)

    "Great mission in assisting nonprofits. Poor organization and lack of support for staff."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charleston, SC
    Former Employee - Anonymous Employee in Charleston, SC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Blackbaud full-time (More than 8 years)

    Pros

    Blackbaud's work in creating software to assist nonprofits is excellent, and working with some of the best nonprofits in the world is greatly rewarding. The headquarters in Charleston is beautiful, with many amenities.

    Cons

    Blackbaud's reorganization since acquiring Covio has greatly diminished their focus on customer and employee success. Attrition is extremely high now, as they are losing great people due to increasingly responsibilities without adequate compensation, lack of proper training, and statistical management. In trying to keep up with the technology boom in Charleston, and remain competitive with other local up-and-coming IT companies, they have shifted their focus to being more profitable, and away from customer and employee satisfaction. This ship is now sinking in Silicon Harbor.

    Advice to Management

    Management by numbers does not work. Stop using inaccurate metrics and provide adequate training for your staff. Compensate by pay increases. Coffee bars, foosball, and snack drawers don't pay the mortgage. And the CEO needs to address the ENTIRE company on a regular basis. His favoritism for certain areas of the company is blatant, and uninspiring to the red-headed stepchildren of the company. Can you get Marc Chardon back in there?


  7. Helpful (7)

    "Takes on too much and does nothing well"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charleston, SC
    Current Employee - Anonymous Employee in Charleston, SC
    Neutral Outlook
    Disapproves of CEO

    I have been working at Blackbaud full-time (More than 5 years)

    Pros

    Work-Life balance is adequate. Building refresh was adequate. Co-workers are friendly. Truth be told, I'm having trouble coming up with 20 words to document pros for Blackbaud.

    Cons

    Compensation is significantly less than other comparable positions with other companies in the Charleston area.

    There is little focus on the customer by departments who are not customer facing. Work ethic in the ranks is very self-centered and frequently does not take customer needs into account.

    The IT department frequently makes changes to internal systems without making notification. Change management is poor at best. This creates irritation for customers which consultants, account executives and support analyst then have to bear the brunt of. Employees in this position are not supported well at all from a morale standpoint when these opportunities come up. They are often put into positions where they have to make something up in order to simply move on to the next fire.

    Older technologies that are still in use by customers (such as Raiser's Edge) are not maintained well. When a problem is identified, ProdDev touches their nose and screams "NOT IT" or simply refuses to address the issue.

    Customer transparency and documentation of issues is sophomoric at best. Excuses and lies are provided and no real action is taken until someone threatens to dump the contract or file suit.

    Buy and large, Blackbaud is not the company that so many alumni talk about. It's not customer centered, not a fun place to work and is a miserable experience for customer-facing employees. This is because senior management is way too busy touting growth. Growth for the sake of growth is a terrible business model.

    Advice to Management

    Come down from the 4th floor and sit with your workers occasionally. Mike Gianoni and Mary Beth Westmoreland are almost never seen in the building except at all hands meetings. Begin looking closely at the IT department and product development for legacy products and cull the dead wood.


  8. Helpful (1)

    "Performance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Operations Technician in Austin, TX
    Former Employee - Network Operations Technician in Austin, TX
    Doesn't Recommend

    I worked at Blackbaud (More than a year)

    Pros

    Varied duties and flexible shifts

    Cons

    Performance metrics were a moving target

    Advice to Management

    None


  9. Helpful (12)

    "Not as good as you'd think."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Development Representative in Charleston, SC
    Former Employee - Account Development Representative in Charleston, SC
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    They have a cafeteria, and a mini Starbucks inside.

    If you don't mind holding your tongue and constantly doing more than your job description for a year non-stop there are good opportunities within the company outside this role.

    Cons

    You are expected to be a yes man.
    Management cannot decide between quantity or quality of work and pushes both constantly.
    You are micromanaged and receive emails daily about making more phone calls.
    Your only reward for breaking ADR records is being told to do better next month.
    Even if you generate useful and insightful feedback, your manager will not listen and just tell you to get back to work.

    Despite being hailed as one of Charleston's best places to work, that does not apply to this position.

    The managers of this position take it personally to make up for the sales downturn from the rest of the company and push hard to get more empty number in order to make themselves look better.

    Advice to Management

    Treat your employees as people, listen to feedback and stop being passive aggressive. Pick a message and stick with it, quantity OR quality.


  10. Helpful (10)

    "Glad I Left"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Engineering in Austin, TX
    Former Employee - Director of Engineering in Austin, TX
    Doesn't Recommend

    I worked at Blackbaud full-time (More than a year)

    Pros

    I became a Blackbaud employee by way of acquisition and the few Blackbaud individuals I met were decent people.

    Cons

    The culture change was dramatic. The customer sensitivity, employee appreciation, and general vibe was a big disappointment.


  11. Helpful (4)

    "Good intro to corporate world"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charleston, SC
    Former Employee - Anonymous Employee in Charleston, SC
    Neutral Outlook
    Approves of CEO

    Pros

    Lots of time off. Can work from home if needed. Good place to start your corporate career.

    Cons

    Budgets are cut every year. Told to do more with less. Workload increases every year with less resources and tools to complete work. Pay raises are a joke. It's basically cost of living increase. Work/life balance has gotten worse every year. You get a lot of time off but are indirectly penalized for taking time off. Even when on vacation, you are still expected to check emails, etc.

    Advice to Management

    Set realistic goals. Customer experience can't always be quantified. There's more than just the numbers.


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