Blackbaud Reviews | Glassdoor

Blackbaud Reviews

Updated April 20, 2017
490 reviews

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Full-time Part-time

490 Employee Reviews

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Pros
  • Cares about Employees and work life balance (in 43 reviews)

  • Amazing sense of purpose - helping non profits fund raise better (in 76 reviews)

Cons
  • Work/life balance can be a challenge (in 12 reviews)

  • Low pay and mediocre benefits for the industry (in 15 reviews)

More Pros and Cons

  1. Helpful (1)

    "Performance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Operations Technician in Austin, TX
    Former Employee - Network Operations Technician in Austin, TX
    Doesn't Recommend

    I worked at Blackbaud (More than a year)

    Pros

    Varied duties and flexible shifts

    Cons

    Performance metrics were a moving target

    Advice to Management

    None


  2. Helpful (5)

    "Your passion, our Purpose"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Coordinator in Daniel Island, SC
    Former Employee - Project Coordinator in Daniel Island, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Blackbaud full-time (More than 3 years)

    Pros

    Blackbaud is a well-established software community that exclusively works with the non-profit world. There are a lot of ways that the company helps you to literally help others who are trying to make a difference in the world. They also give you back vacation time for time that you spend volunteering in the community.

    I could go on and on about the pros. A lot of the employees are creative and smart, and it's rewarding to get to work alongside them.

    Cons

    Because of the fact that Charleston is such a small tight-knit community, there is definitely a little/a lot of nepotism and The Good Ol' Boy system. You have to be careful not to ruffle the wrong feathers.

    The only other major con is that the pay is way below national averages for nearly all positions. Charleston is growing and it's very expensive to live here. The Compensation Analysts admit to the fact that there is a gap between what they pay for cost of labor vs the cost of living in this area.

    Advice to Management

    Any associate who is going to be working directly with clients and/or related to a specific product should go through a short, but intense training on fundraising/non-profit admin and their product.


  3. Helpful (12)

    "Not as good as you'd think."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Development Representative in Charleston, SC
    Former Employee - Account Development Representative in Charleston, SC
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    They have a cafeteria, and a mini Starbucks inside.

    If you don't mind holding your tongue and constantly doing more than your job description for a year non-stop there are good opportunities within the company outside this role.

    Cons

    You are expected to be a yes man.
    Management cannot decide between quantity or quality of work and pushes both constantly.
    You are micromanaged and receive emails daily about making more phone calls.
    Your only reward for breaking ADR records is being told to do better next month.
    Even if you generate useful and insightful feedback, your manager will not listen and just tell you to get back to work.

    Despite being hailed as one of Charleston's best places to work, that does not apply to this position.

    The managers of this position take it personally to make up for the sales downturn from the rest of the company and push hard to get more empty number in order to make themselves look better.

    Advice to Management

    Treat your employees as people, listen to feedback and stop being passive aggressive. Pick a message and stick with it, quantity OR quality.


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  5. Helpful (2)

    "Decent place to work"

    Star Star Star Star Star
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in Austin, TX
    Former Employee - Consultant in Austin, TX

    I worked at Blackbaud (More than a year)

    Pros

    Fellow employees are generally very friendly and easy to work with.

    Cons

    There are no documented business processes so it is hard to get a grasp of how projects should be run and therefore each project is run entirely differently. You also have to go through multiple people in many business units to get an answer to a seemingly simple question.


  6. "Great Place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager in Cedar Park, TX
    Current Employee - Senior Project Manager in Cedar Park, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blackbaud (More than a year)

    Pros

    Great team members and love making a difference every day.

    Cons

    I cannot think of any real significant Cons right now.

    Advice to Management

    Keep making the changes that you have been making. It's a difficult road to take but one that must be taken.


  7. Helpful (37)

    "Account Executive - GMBU"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Charleston, SC
    Former Employee - Account Executive in Charleston, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Blackbaud full-time (More than a year)

    Pros

    -Great exposure to software industry and resume builder.
    -Products are solid with new subscription model
    -Most clients are easily accessible, fun to work with, and passionate about their cause.
    -Creating a formal sales training program was a great idea and very helpful. It's about time.
    -The focus on a formalized sales process with SFDC and SPI has been better than any other organization where I have worked.

    Cons

    -Low pay and mediocre benefits for the industry. I would still happily be there if the pay wasn't so low. $150k at plan is well off the mark in software. Most target comps I have seen elsewhere (including mine currently) are $220-260k
    -A lot of success is based on the territory you get
    -Manager quality can be hit and miss since there is no management training program. Most are promoted reps which doesn't always make for the best managers
    -Company can be a bit cheap when it comes to entertainment, expenses, etc
    -Biggest con is the company positions itself as "doing great things by serving non profits" as an excuse to underpay and be cheap
    -Finance/Contract Admin runs the company, not sales
    -While they promote "Selling with a Noble Purpose" for serving a greater good, don't let that fool you. Miss your number for two quarters and you're fired, just like any other sales organization.

    Advice to Management

    -You're a publicly held company with enterprise software, act like it and pay your people. Otherwise you will continue to be a stepping stone
    -Stop using "Charleston" as some magical reason to not pay competitive wages. Many reps have left for SFDC, Oracle, Workday, etc for base salaries higher than their total comp at Blackbaud and still live in Charleston.
    -Applaud and appreciate your sales organization. Product Management and Finance both turn their noses up at the sales team like they are the spawn of satan. Sales keeps them employed for crying out loud.
    -Please in the name of sweet baby Jesus send your managers to some form of management training.
    -Eliminate at least 50% of the marketing team and use that money to hire a handful of talented people who actually know what they are doing.


  8. Helpful (6)

    "Knee-jerk reactionary"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Black Mountain, NC
    Former Employee - Anonymous Employee in Black Mountain, NC
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Blackbaud full-time (More than a year)

    Pros

    The mission of customers is inspiring. Being the largest player in the space presents tremendous opportunities. There are countless talented employees at the company. The business does a great job of hiring like-minded individuals that everyone wants be around on a daily basis.

    Cons

    Decisions, organizational and strategic, are continually being made at the upper management level based on poor or limited information. Plans are rarely realized before a change of course is made, making it difficult to assess whether past efforts or actions were effective or not.

    Advice to Management

    Know the discipline and nature of work of the individual contributors that your managing. A manager, director, VP or otherwise that doesn't understand the skills, demands and tactical execution of their team(s) can't possibly make effective decisions.


  9. Helpful (3)

    "Life at Blackbaud"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Daniel Island, SC
    Current Employee - Project Manager in Daniel Island, SC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Blackbaud (More than 8 years)

    Pros

    The people are great and the culture is very supportive and family orientated. There are continuous opportunities to try new things and move around the company, and there are flexible working hours and locations. There are many opportunities to get involved in fundraising activities as well, and really make a difference in your community.

    Cons

    It can be hard to advance at times, and is still very much a male dominated company in terms of management and leadership positions. Also the pay could be more competitive.

    Advice to Management

    Spend more time helping your direct reports with their career paths, and give them opportunities to improve their skill-set and knowledge. I'm aware of people leaving due to lack of support from their managers, as well as not feeling valued.


  10. "Great Opportunities at Blackbaud!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Analyst in Indianapolis, IN
    Current Employee - Customer Support Analyst in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blackbaud full-time (Less than a year)

    Pros

    Challenging but stimulating position, amazing office environment and culture.

    Cons

    The position can be stressful.

    Advice to Management

    Be patient with new analyst


  11. "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Charleston, SC
    Former Employee - Director in Charleston, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Blackbaud (More than 3 years)

    Pros

    Amazing organization full of smart people who care about their customers. A lot of change in during the time I was there but the vision for the company has materialized and they are working hard to change the culture for the better. Several leadership decisions in the past couple of years were key in getting their strategy buttoned up and their revenue and stock price are showing positive trajectory.

    Cons

    It would be great to see more women in leadership roles but they are making efforts in this space to diversify the organization.

    Advice to Management

    Continue to stay focused on a simple strategy and don't get side tracked by shiny new objects.



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