Blackboard Reviews

Updated Jul 31, 2020

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3.8
70%
Recommend to a Friend
87%
Approve of CEO
Blackboard CEO Bill Ballhaus
Bill Ballhaus
162 Ratings
Pros
  • "I had a great work/life balance(in 53 reviews)

  • "The work life balance cannot be beat, most departments offer very flexible work situations(in 36 reviews)

Cons
More Pros and Cons
  1. Featured Review
    Helpful (1)

    "Being a part of Blackboard family"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Service Delivery Manager in Arabia, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blackboard full-time for more than a year

    Pros

    I consider my self lucky to be a part of the Blackboard family, and yes, a family I say because your voice is heard and your work is recognized as a member of this big family whatever your title and contribution are. The high-level managers are so close and are true leaders that help to achieve the best of you. Working at Blackboard is a big reward for me and for my career, and it will be for any new member.

    Cons

    No cons that I can think of since I joined the company

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  2. "A People Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations Manager in Somerset, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blackboard full-time for more than 8 years

    Pros

    Employee Centric Company, Development Driven, Benefits, Flexible Scheduling, Career Opportunities, Educational Leader in the Education Technology Market, Open to feedback from employees to make improvements.

    Cons

    Occupancy to Workload, Employee Burnout, Internal Resources

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  3. Helpful (1)

    "Management is a joke."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support Representative in Somerset, KY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Blackboard full-time for more than a year

    Pros

    The people you end up around who stay are oftentimes great people that you will enjoy talking to. The work isn't hard as long as you know how to use a computer and have enough patience to handle callers who don't know what a browser is. Pay isn't bad and there are some bonuses here and there.

    Cons

    I came in able to choose from available shifts. Since they have a couple shift bids a year, I instantly went from having the best shift possible, to the worst shift possible, because I hadn't been around long enough to have a good ranking. Also, better positions frequently open up but who gets it is more likely the person with connections than the person who has worked the most for it.

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  4. "Software QA"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software QA Engineer 

    I worked at Blackboard full-time

    Pros

    Good work life balance, great benefits

    Cons

    frequent management changes, no stability

  5. COVID-19
    Helpful (1)

    "Typical Micromanaged Call Center"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Customer Service Representative 
    Doesn't Recommend

    I have been working at Blackboard full-time

    Pros

    -Work schedules you chose from are typically M-F -Work from home due to COVID19 -Company supplies equipment -Easy enough of a job (they like to make it harder than it needs to be though)

    Cons

    -You have to account for every minute of your day no exceptions -Trainers and managers get upset if you use the restroom outside of your scheduled break or lunch -If you forget an apostrophe or a comma in your notes you lose points on a call among MANY other ridiculous things for calls. -No wiggle room to be an individual recognized for hard work and ideas. It is strictly numbers and metrics. Average handle time is king and your ideas are better kept in your head. -They don't pay enough. You will still qualify for food stamps. -Blackboard is the state standardized testing of jobs. Nothing else matters besides what they deem important so they can pander to the contracts they have.

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  6. "Billion dollar company with a dollar store system"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Killeen, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Blackboard full-time for more than a year

    Pros

    Working from home during Covid-19

    Cons

    Their systems are terrible!! Your computer will constantly freeze, lag, you wont always be able to hear the phone calls and IT wont do anything and you will be told to just work through it. I have had an IT ticket in for over 3 weeks and nothing. They will only pay you for 30 minutes of tech time no matter how long their system is messed up. They will also keep you over that 30 minutes trying to log back in and they will not pay you for that time. You can spend most of your shift not paid but still doing what they tell you to do which I’m not sure how that is legal. I was scheduled 80 hours for 2 weeks and because of the problems with their system I only got paid for 36 of those hours even though they kept me trying over and over to log back in and I was not the only one having these problems. Their systems are so flawed but the company doesn’t care because they are still making money. Health insurance is way too expensive for families.

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  7. "Long Training"

    2.0
    • Culture & Values
    • Compensation and Benefits
    Current Employee - Customer Service Advisor in Reno, NV
    Doesn't Recommend

    I have been working at Blackboard full-time for less than a year

    Pros

    They provide you with all the equipment you need to work from home including a laptop.

    Cons

    Equipment isn't the best, training is long and uninteresting. Pay is pretty low as well.

  8. Helpful (2)

    "Easy Job, low pay"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Advisor 

    I have been working at Blackboard full-time

    Pros

    The students are easy to deal with and there's a lot of down time when not in rush.

    Cons

    Sometimes it gets really busy and people just call out.

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  9. "Excellent Place to Work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Manager in Somerset, KY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Blackboard full-time for more than 8 years

    Pros

    - Career opportunities - Solid benefits package - Great co-workers - Competitive pay

    Cons

    - Challenging work/life balance at times

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  10. "Blackboard"

    3.0
    Former Employee - Customer Service Representative in Killeen, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Blackboard full-time for more than a year

    Pros

    Pay is decent, coworkers are interesting, and the job can be really easy on the weekends.

    Cons

    Management does not care about employees at all.

Found 611 reviews