Blackboard Reviews

Pros

I consider my self lucky to be a part of the Blackboard family, and yes, a family I say because your voice is heard and your work is recognized as a member of this big family whatever your title and contribution are. The high-level managers are so close and are true leaders that help to achieve the best of you. Working at Blackboard is a big reward for me and for my career, and it will be for any new member.

Cons

No cons that I can think of since I joined the company

Pros

Employee Centric Company, Development Driven, Benefits, Flexible Scheduling, Career Opportunities, Educational Leader in the Education Technology Market, Open to feedback from employees to make improvements.

Cons

Occupancy to Workload, Employee Burnout, Internal Resources

Pros

The people you end up around who stay are oftentimes great people that you will enjoy talking to. The work isn't hard as long as you know how to use a computer and have enough patience to handle callers who don't know what a browser is. Pay isn't bad and there are some bonuses here and there.

Cons

I came in able to choose from available shifts. Since they have a couple shift bids a year, I instantly went from having the best shift possible, to the worst shift possible, because I hadn't been around long enough to have a good ranking. Also, better positions frequently open up but who gets it is more likely the person with connections than the person who has worked the most for it.

Pros

-Work schedules you chose from are typically M-F -Work from home due to COVID19 -Company supplies equipment -Easy enough of a job (they like to make it harder than it needs to be though)

Cons

-You have to account for every minute of your day no exceptions -Trainers and managers get upset if you use the restroom outside of your scheduled break or lunch -If you forget an apostrophe or a comma in your notes you lose points on a call among MANY other ridiculous things for calls. -No wiggle room to be an individual recognized for hard work and ideas. It is strictly numbers and metrics. Average handle time is king and your ideas are better kept in your head. -They don't pay enough. You will still qualify for food stamps. -Blackboard is the state standardized testing of jobs. Nothing else matters besides what they deem important so they can pander to the contracts they have.

Pros

Working from home during Covid-19

Cons

Their systems are terrible!! Your computer will constantly freeze, lag, you wont always be able to hear the phone calls and IT wont do anything and you will be told to just work through it. I have had an IT ticket in for over 3 weeks and nothing. They will only pay you for 30 minutes of tech time no matter how long their system is messed up. They will also keep you over that 30 minutes trying to log back in and they will not pay you for that time. You can spend most of your shift not paid but still doing what they tell you to do which I’m not sure how that is legal. I was scheduled 80 hours for 2 weeks and because of the problems with their system I only got paid for 36 of those hours even though they kept me trying over and over to log back in and I was not the only one having these problems. Their systems are so flawed but the company doesn’t care because they are still making money. Health insurance is way too expensive for families.

Pros

The students are easy to deal with and there's a lot of down time when not in rush.

Cons

Sometimes it gets really busy and people just call out.

Pros

- Career opportunities - Solid benefits package - Great co-workers - Competitive pay

Cons

- Challenging work/life balance at times