Blackboard Reviews | Glassdoor

Blackboard Reviews

Updated December 8, 2018
500 reviews

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Blackboard CEO Bill Ballhaus
Bill Ballhaus
103 Ratings

Employee Reviews

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  1. Featured Review

    Helpful (1)

    "Great Company, Great Mission"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blackboard full-time (More than a year)

    Pros

    -Great place to learn about the software development process
    -Competitive pay
    -Employees recognized for hard work
    -Opportunity to grow your career if you grow your skills/experience
    -Generous PTO

    Cons

    -High deductible healthcare plans
    -Telework policy can be strict

    Advice to Management

    Hire for not only the skill set but also a cultural fit- each location has a different culture. Both aspects are equally as important.

    Blackboard Response

    Jul 16, 2018 – Sourcing Specialist

    Thank you for your review. We’re happy to hear that you felt recognized for your hard work and had the opportunity to grow your career. We believe in hiring both for skill set and culture fit so I’m... More


  2. "Large Company with Good Values"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blackboard full-time

    Pros

    Remote Work
    Family Life is a Priorirty

    Cons

    Health Benefits Cost Increase (As with every company out there)

    Advice to Management

    Continue to trust and empower your employees, and they will take care of your customers!

    Blackboard Response

    Nov 13, 2018 – Sr Sourcing Specialist

    Thank you for leaving us a review. We agree that family life is a priority for our employees, and a work/life balance is extremely important to us. We know that trusting and empowering our employees... More

  3. "Okay job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Blackboard full-time (More than 3 years)

    Pros

    Easy and repetitive. Pay was okay. I felt we were underpaid for the amount of clients we had and the amount of stress we had to deal with during rush seasons.

    Cons

    Underpaid. Unorganized at times. Wish there was part time opportunities.
    Not a whole lot of room to move up.
    A lot of people hired were extremely unprofessional.
    Co-workers near me would holler and use profanity while I had a customer on my line. Extremely unprofessional environment. Also co-workers slacked off a lot.

    Facility disgusting. There were ants always on my desk and it was clean (I always cleaned it with cleaning wipes). Place is just in bad condition. Fan vents on ceiling haven't been cleaned in probably 20+ years. Dust is so caked on them, big chunks of dust would fall onto my desk while I was working. The building needs to be torn down and just rebuilt.


  4. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blackboard full-time

    Pros

    Well compensated, opportunity for growth in role if you are competent at your job.

    Cons

    Company has been in downward trend for years and so continues to lay off employees and shrink headcount.

    Blackboard Response

    Dec 6, 2018 – Sr Sourcing Specialist

    Thank you for your review. We are happy to hear that you are finding opportunities for job growth and are pleased with your compensation. In order to become a thriving company, we've had to adjust... More


  5. "Terrible management, no advancement opportunities, and bed bugs!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Greenville, SC
    Former Employee - Anonymous Employee in Greenville, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Blackboard full-time (More than a year)

    Pros

    Gain experience about college processes.

    Cons

    Main issues are awful management, no advancement opportunities.
    Managers and employees have frequent turnover rates.
    Coverage issues cause some employees to do 2-3 times as much work as other employees at the same rate of pay.
    A bonus was offered after three months if employees met all performance goals, and no bonuses were ever given.
    Frequent "training" with increases to workload with no matching pay increase.

    Advice to Management

    Clean up the reoccuring bedbug issue or no one will want to work for this company anyways!
    Allow pay raise incentives when adding additional work responsibilities.
    Don't be dishonest about giving an incentive bonus that employees work hard three months for only to receive nothing.


  6. "Summer Internship"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great opportunity to get hands on experience in a large, corporate, tech environment.

    Cons

    There are not many cons.

    Blackboard Response

    Nov 13, 2018 – Sr Sourcing Specialist

    We appreciate your review. We are so happy to hear you enjoyed your internship with us and felt that you got good hands-on experience. If you have any other feedback, please feel free to reach out to... More


  7. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC

    I worked at Blackboard full-time (Less than a year)

    Pros

    Nice company culture and atmosphere

    Cons

    None that I can think of

    Blackboard Response

    Nov 13, 2018 – Sr Sourcing Specialist

    Thank you for leaving us your review. We aim to always foster an innovative and collaborative culture and work environment, and are happy to hear you felt that during your time with us.

  8. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The pay and commission structure is great.

    Cons

    Uncertainty and constantly changing territories.

    Blackboard Response

    Nov 13, 2018 – Sr Sourcing Specialist

    We appreciate your feedback. We are glad to hear that you felt the pay and commission structure were fair. We understand that change can be tough, but sometimes we need to make adjustments and... More


  9. "Technical support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Killeen, TX
    Current Employee - Anonymous Employee in Killeen, TX

    I have been working at Blackboard full-time (More than a year)

    Pros

    It is good pay for bilinguals in this area

    Cons

    They take advantage of the bilinguals. Just because more pay they wring us out for every dollar. English speaking agents take 10 school while bilinguals have been given 100+ schools to handle with no proper training


  10. "Flexible job but no growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Delivery Manager in Washington, DC
    Current Employee - Service Delivery Manager in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Blackboard full-time (More than 10 years)

    Pros

    Very flexible with regards to working from home. Good Pay

    Cons

    Not much room for growth
    Benefits not very good

    Advice to Management

    Better benefits and internal movement opportunities and training

    Blackboard Response

    Nov 13, 2018 – Sr Sourcing Specialist

    Thank you for your review. We are happy to offer flexible options when it comes to working from home and fair pay. We are sorry to hear you are not pleased with your benefits, as we do the best we... More