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Blackboard

Engaged Employer

Blackboard

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Blackboard Reviews

Updated Aug 7, 2022

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Found 975 of over 1,067 reviews

4.0
74%
Recommend to a Friend
60%
Approve of CEO
Blackboard Chairman and Chief Executive Officer Jim Milton
Jim Milton
43 Ratings

Featured Divisions of Blackboard

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Top Review Highlights by Sentiment

Pros
  • "The people you end up around who stay are oftentimes great people that you will enjoy talking to.(in 95 reviews)
  • "Good benefits are also provided by the company.(in 46 reviews)
  • "Also, depending on the team, you are given fairly flexible work from home option.(in 41 reviews)
  • "Good work life balance(in 38 reviews)
  • "The overall culture is good, people that work at Blackboard want to do good work and strive for excellence.(in 28 reviews)
Cons
  • "poor management(in 37 reviews)
  • "Low pay and very little to no advancement.(in 35 reviews)
  • "When I returned the training was short and only half of what was needed to do the job.(in 26 reviews)
  • "Poor leadership that is very reactive due to budget constraints placed upon them by private equity ownership.(in 22 reviews)
  • "I eventually went full time, and survived 4 rounds of layoffs while I was there.(in 21 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Blackboard and is not affected by filters.

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  1. 5.0
    Current Employee, more than 1 year
    Featured Review

    A fair, understanding and collaborative place to work

    Sep 8, 2021 - Content Designer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great talent, team collaboration, competitive payment, uttermost respect for family time, free or personal time and PTOs, promising career paths and growth, company internal and external international integration events, great workspace, fair and thoughtful perks, diversity, equity and inclusion initiatives both for employees as for the users of the products we make.

    Cons

    I've worked with Blackboard for a year now, and I haven't noticed or endured any major cons or concerns about the company or the workplace.

    Continue reading
    5 people found this review helpful

    Blackboard Response

    Sr Employer Branding and Sourcing Specialist

    Thank you for providing your feedback. We agree we have a great team full of talented individuals here, and do our best to ensure we listen and learn from them. We are so pleased to hear your appreciation for our DEI initiatives, the opportunities for professional growth, and our international events to bring global employees together. We hope you continue to have a great experience with us. If you have any future feedback, please reach out to employerfeedback@blackboard.com.

  2. Blackboard - Student Success | Division of Blackboard
    5.0
    Former Employee, less than 1 year

    Great job kind of tedious

    Jun 24, 2022 - Customers Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good pay easy work great training

    Cons

    Gets repetitive can being boring

    Be the first to find this review helpful
  3. Blackboard - Student Success | Division of Blackboard
    4.0
    Current Employee, less than 1 year

    Good company

    Aug 6, 2022 - Technical Support Advisor 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great company to work at Remote

    Cons

    Unfortunately, the pay is low and the work can be repetitive

    Be the first to find this review helpful
  4. Blackboard - Student Success | Division of Blackboard
    4.0
    Current Employee

    Great work environment

    Aug 4, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great teamwork with helpful coworkers

    Cons

    Pay is less than desirable

    Be the first to find this review helpful
  5. Blackboard - Student Success | Division of Blackboard
    4.0
    Current Employee, more than 1 year

    Pay

    Jul 30, 2022 - Customer Service Advisor 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Getting company for remote work Provides equipment Training and face-paced

    Cons

    Couldn't be better pay Temporary position for a year

    Continue reading
    Be the first to find this review helpful
  6. Blackboard - Student Success | Division of Blackboard
    3.0
    Former Employee, more than 1 year

    Satisfactory

    Aug 7, 2022 - Technical Advisor 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Working in Blackboard is great for freshers who wants to make a good start in IT industry to know the basics of IT troubleshooting Supportive management

    Cons

    Low pay and gets really hectic during rush period

    Be the first to find this review helpful
  7. Blackboard - Student Success | Division of Blackboard
    4.0
    Current Employee, more than 3 years

    Great Company

    Jul 13, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    It's a decent place to work

    Cons

    The pay could be better

    Be the first to find this review helpful
  8. Blackboard - Student Success | Division of Blackboard
    4.0
    Former Employee, more than 1 year

    Salary

    Jul 2, 2022 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Decent for people starting into the company.

    Cons

    Needs a ton of work, vouches for higher positions.

    Be the first to find this review helpful
  9. Blackboard - Student Success | Division of Blackboard
    1.0
    Current Employee, less than 1 year

    The truth !

    Aug 4, 2022 - Student Advisor 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    A hour break if they don’t cut it You follow a script

    Cons

    - two week training about nothing you’ll actually do on the floor They do cut your breaks Not enough people to help in teams They rush you to do calls and for it to be 6 mins They grade your calls A lot of pass aggressive managers They don’t give you after call time to finish up work just another call Low pay and a lot of work How can you do a six min calling going over a account

    Continue reading
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  10. Blackboard - Student Success | Division of Blackboard
    1.0
    Former Employee, less than 1 year

    Don't work here unless your desperate for a job

    Jul 30, 2022 - Technical Advisor 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    It's a paycheck It's employment

    Cons

    Micromanagement Poorly written Knowledge Base Articles way too worried about call times.

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Viewing 1 - 10 of 975 Reviews

Blackboard Reviews FAQs

Blackboard has an overall rating of 4.0 out of 5, based on over 1,067 reviews left anonymously by employees. 74% of employees would recommend working at Blackboard to a friend and 65% have a positive outlook for the business. This rating has improved by 5% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Blackboard employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Blackboard. This rating has improved by 3% over the last 12 months.

74% of Blackboard employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Blackboard 4.0 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Blackboard to be culture, benefits, coworkers and the cons to be senior leadership, management, career development.

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