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Blackboard

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Blackboard

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Blackboard Reviews

Updated Sep 21, 2022

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Found 999 of over 1,095 reviews

3.8
69%
Recommend to a Friend
68%
Approve of CEO
Blackboard Chairman and Chief Executive Officer Jim Milton
Jim Milton
43 Ratings

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Consulting

1m

a 

Senior Manager

“The one constant through all the years, Ray, has been baseball. America has rolled by like an army of steamrollers. It has been erased like a blackboard, rebuilt and erased again. But baseball has marked the time. This field, this game: it's a part of our past, Ray. It reminds of us of all that once was good and it could be again."

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7 Comments

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Ratings by Demographics

This rating reflects the overall rating of Blackboard and is not affected by filters.

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  1. Blackboard - Student Success | Division of Blackboard
    1.0
    Former Employee, more than 3 years

    Good if you've got a record, not if you want honesty

    Sep 21, 2022 - Help Desk Technician in Somerset, KY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    When there was still a physical location, the people you worked beside were often some of the best. The pay for when I worked there was a little above average but not by much.

    Cons

    Ignorance, incompetence, and dishonesty are the basis to be successful. When I first started they did a PDIF where depending on your stats you could go from 11/HR to as much as 12.50, but unfortunately it was based on your AVERAGE stats and not just your overall so you could have a really great 2 months then hit a rough spot for a week and completely tank everything. They go through periodic layoffs during the holidays and they coat it as a ''benefit'' but it's anything but. They expect you to use your PTO to make up for the 2-4 weeks that you could be furloughed and if you run out they advise you to borrow against your following year...basically, you're always in the hole because you don't want to starve or get behind on bills from November to February. They make many, MANY promises that they have absolutely no intention of keeping from bonuses to promotions and have absolutely no shame staring you dead in the face and lying. It's almost like they make a competition between management and leadership with how much they can screw up.

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  2. 3.0
    Current Employee, more than 3 years

    Good

    Sep 19, 2022 - Anonymous Employee in Chennai
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good work life balance in office

    Cons

    Can be better in salary

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  3. Blackboard - Student Success | Division of Blackboard
    2.0
    Former Employee, less than 1 year

    CSR not very IT related

    Sep 17, 2022 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    If your new and curious how a help desk job works this could be a spring board

    Cons

    There is no real application of using IT related hands on experience

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  4. 4.0
    Current Employee, more than 1 year

    Personal Opinion

    Sep 16, 2022 - Devops Engineer in Bogota, Cundinamarca
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good work - life balance

    Cons

    Poor management on terms of task and responsibilities definitions.

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  5. 4.0
    Current Employee

    Good

    Sep 14, 2022 - Software Development Engineer III 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good company to work & collaborate

    Cons

    Nothing I found so far & it has been great collaboration

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  6. Blackboard - Student Success | Division of Blackboard
    3.0
    Former Employee

    High Turnover

    Sep 12, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good support staff Helpful supervisors

    Cons

    Callers can be frustrating (this is customer service) KPI's are frustrating

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  7. 5.0
    Former Employee, more than 1 year

    Overall: Great

    Sep 10, 2022 - Marketing Automation Specialist in Bogotá, Bogota
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits, family time, excellent work environment and helps to grow professionally

    Cons

    Nothing to be honest. Had the best experience there and I miss them.

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  8. 3.0
    Current Employee

    Good employer

    Sep 9, 2022 - Account Analyst 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good place to work from home

    Cons

    Lot of changes going on

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  9. 2.0
    Former Employee

    Fine

    Sep 7, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The only thing that was good was training.

    Cons

    All other aspects were bad. Extreme hours that were draining, and nearly everyone on my team left within 2-3 months for better pay, hours, etc.

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  10. 2.0
    Former Employee, less than 1 year

    Great company with lots of benefits and opportunities, but with partiality when triaging the cases

    Aug 31, 2022 - Client Support Specialist in Bogotá, Bogota
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The company offers a wide range of benefits The company has LinkedIn Premium for CSS

    Cons

    You are not able to enjoy some benefits such as the courses, due to the bad management when distributing cases/tickets to CSS, leading to known examples of burnout inside the company

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Viewing 1 - 10 of 999 Reviews

Blackboard Reviews FAQs

Blackboard has an overall rating of 3.8 out of 5, based on over 1,095 reviews left anonymously by employees. 69% of employees would recommend working at Blackboard to a friend and 61% have a positive outlook for the business. This rating has been stable over the past 12 months.

According to anonymously submitted Glassdoor reviews, Blackboard employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Blackboard. This rating has decreased by -1% over the last 12 months.

69% of Blackboard employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Blackboard 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Blackboard to be culture, benefits, coworkers and the cons to be senior leadership, management, career development.

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