Blackboard Reviews | Glassdoor

Blackboard Reviews

Updated June 7, 2017
383 reviews

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383 Employee Reviews

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  1. Helpful (1)

    "Not all bad but you can do better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Killeen, TX
    Current Employee - Anonymous Employee in Killeen, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Blackboard full-time

    Pros

    Easy to get in the door, decent management, mostly reasonable work hours, indoors, easy work, free coffee and corner-store setup in cafeteria. Semi-regular employee functions/raffles/charities. Could do worse. Perfect for a quick job or seasonal work.

    Cons

    Terrible pay, impossible expectations used for regular layoffs and other employees know it (if they are seasonal they will backstab), work hours can change without notice, always cold (broken AC?), QA nitpicks calls (be ready to fight on every assessment - you'll probably win). Expect a lot of politics if you plan to stick around.

    Advice to Management

    Pay a reasonable rate and stop canning good workers. Allow the ability for employees to 'lock-in' their schedules without playing hot potato during shift bid. If you have 1 person complaining about a bunch of people don't fire the majority - the 1 person is obviously the issue.


  2. Helpful (1)

    "Love my job!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Somerset, KY
    Current Employee - Anonymous Employee in Somerset, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blackboard full-time (More than 8 years)

    Pros

    Employees work as a team, and teams come together for innovative solutions to problems.

    Cons

    The entry-level positions are missing that "career" feeling due to some of the incentive structures, but they are better than most other employment competitors.

  3. Helpful (1)

    "Not the best"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Somerset, KY
    Current Employee - Anonymous Employee in Somerset, KY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Blackboard full-time (More than 5 years)

    Pros

    Great group of people to work with in the contact centers. They are very smart, energetic, they care about the success of the company, and the organization promotes from within.

    Cons

    Salary is terrible. Advisor level pay is barely market competitive, and if you factor in the extend of the job, it's not competitive at all. Leadership to management pay is about 15,000 below market in the region. In addition, corporate does not have an understanding of the depth of the role. This causes frustrations with clients and frustrations as we launch new sites off shore.

    Advice to Management

    Learn the quality of the employees at your contact centers and research more on what market competitive salary would be.


  4. Helpful (8)

    "Toxic"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Blackboard full-time (More than 3 years)

    Pros

    Blackboard's pay is decent in a lot of areas, but you have to fight for it.
    Flexible work arrangements are fantastic
    Most of the people are very nice and some work incredibly hard to support the org and your success

    Cons

    Blackboard's work environment is toxic.
    Promotions happen with little attention to an individual's ability to perform.
    Draining, high maintenance, do-little employees thrive and good people are continually jumping ship
    Work is 24/7. No boundaries or respect for work/life balance. This is said about a lot of employers, but at Blackboard it is basically the unspoken corporate policy that you are always working-- nights, weekends, holidays. If you have a family, good luck ever spending time with them.
    There is a lot of fear in upper management of losing their jobs if any issues or concerns bubble up from below them. This leads to issues/concerns getting suppressed until they eventually build and build and employees flee or become unmotivated. This also leads to "yes men" getting promoted and basically being the face of each department, which is never a good thing.
    Everyone is so overworked and fatigued that it is nearly impossible to collaborate with other departments or business units to solve problems or even get answers to simple questions that may arise.
    Nepotism is a huge issue. Lots of new faces at Bb in the past few years who have created positions for friends from previous jobs, oftentimes these people are completely unqualified for the positions they are being put in. Again, forcing good people out.

    Advice to Management

    Work smarter. Employees are wasting time on things that aren't creating revenue or even working towards Blackboard's supposed mission. The sales teams go after so many business opportunities that have a 0% chance of success, which leads to them not being able to spend time cultivating relationships or focusing on winning opportunities that could have a good chance of success.
    When your employees tell you they are overworked or you see them sending emails and working on weekends, recognize it and try to fix it. This may involve bubbling the issue up to senior management. It's ok. It will be much better for you to deal with these things in any way you can than letting them fester. What's worse: Telling the higher-ups that you have to be smarter about what business opportunities they are pursuing; or literally everyone on your team quitting on you or putting out bad product?

    P.S. Many of the 5-star reviews are from HR or interns.


  5. Helpful (3)

    "Too many chiefs....."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Greenville, SC
    Former Employee - Anonymous Employee in Greenville, SC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Blackboard full-time

    Pros

    The pay was decent, and I really liked the hours.

    Cons

    Not enough training, and when there was, it was sub-par. Too many wanna be's telling you what to do.

    Advice to Management

    Get a better trainer, someone who spends time teaching, not playing games with the rest of the younger crowd.


  6. Helpful (1)

    "Fun place to work but not great for career upward mobility"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Blackboard full-time (More than 5 years)

    Pros

    - Very fun place to work. They had an Events Committee which out on regular events/ happy hours/ outings.
    - Flexibility, such as working from home 100% of the time or some of the time
    - Offices are available over the world so one cold easily relocate another country if they want

    Cons

    Depending on who you are, you may or not may not experience upward career mobility, despite doing all of the right things and networking with the right people. Be prepared to get promotions with no raises, but only a title change. Be prepared to work really hard and feel like you're not being paid your worth.

    Advice to Management

    Value everyone the same way, providing similar opportunities to everyone.


  7. Helpful (1)

    "Feast or Famine"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Advisor in Somerset, KY
    Current Employee - Operations Advisor in Somerset, KY
    Doesn't Recommend
    Neutral Outlook

    I have been working at Blackboard part-time (More than a year)

    Pros

    You stay busy all day, which can be a pro to some and a con to others. On day shift you talk yourself to death on the phone, but on night shift you work emails and don't talk on the phone much.

    It's a job. They try to be nice to their best performers.

    Cons

    Do not depend on performance incentives or being full time at all times. They will give you "rush" bonuses in August but then they will strip you 8-16 hours a week from 40 hours a week when their "budget" is in the crapper. They lay off, furlough, and fire with a hair trigger. Do not depend on this job as a career. This is only a job until you find something better.

    Advice to Management

    People don't like working in a place where pay is not steady.

  8. "Not bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Killeen, TX
    Current Employee - Anonymous Employee in Killeen, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blackboard full-time (More than a year)

    Pros

    I work for one of the better departments so the pay is alright for the I work I do and the workload is not bad either.

    Cons

    We work with customers over the phone and are given strict guidelines as to what to say and how to say it. This sometimes results in us feeling a bit robotic to the customers. It would be nice to be able to deal with the customer in a fun or friendly way and still fix the customer's issue.

    Advice to Management

    Identify suburb employees and give them greater flexibility to make calls that help the customer but may clash with established policy.


  9. Helpful (1)

    "File Clerk"

    Star Star Star Star Star
    • Culture & Values
    • Senior Management
    Former Employee - File Clerk in Silver Spring, MD
    Former Employee - File Clerk in Silver Spring, MD

    I worked at Blackboard (Less than a year)

    Pros

    A friendly, low key, professional atmosphere. There is a high level of respect among the staff. People are very helpful to newcomers.

    Cons

    I cannot honestly give any cons for this job. It was a positive experience.


  10. Helpful (2)

    "Do not attempt to work here."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Killeen, TX
    Former Employee - Anonymous Employee in Killeen, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Blackboard full-time

    Pros

    Good Pay, somewhat lax environment.

    Cons

    They'll try to find any reason to fire you. Their attendance points are ridiculous, they are very unprofessional.


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