Blackboard Employee Reviews about "work from home"

Pros

Great management, nice atmosphere, work from home, sometime hour lunches.

Cons

A lot of back to back calls

Pros

- Pay is acceptable, most calls weren't troublesome. $12 an hour to help someone click a few buttons is easy. It only became an issue if they routed complicated calls to you, which happened decently often. - Lunch was an hour long (unpaid) and there were two 15 min breaks (paid). - Holidays are time and a half, which is solid. - Position was Work From Home with all equipment provided and shipped directly to my door. - Depending on hire time, there might be an easy bonus to get for length of employment. If you're a temporary worker, they will 100% terminate your employment before you reach that 30 day eligibility period of perfect attendance. You may or may not receive a partial bonus if you were terminated prior to that 30 day period. - Temporary workers can obtain a permanent position with the company.... if you're one of the lucky 1-3 workers who schmooze enough to get in. Competence is not a requirement (this is a direct statement from my trainer).

Cons

- Training is an absolute joke. It's a week long period in which you're supposed to learn how to manage 4 separate systems all at the same time. I was hoping for mock calls (we had exactly 2 calls after multiple delays), some examples, etc. Instead, my trainer showed us pictures of his children for the first 4 days straight, talked about blueberry muffins, and a bunch of other stuff that has nothing to do with the job. This is not an exaggeration. I was genuinely paid to sit there and listen to this guy's rambling. - Training classes are far too large to be effective. A simple lesson turned into a 3 hour ordeal because the trainer didn't know how to answer the question, was too quick, wasn't clear enough, etc. If someone had a connection issue, they would spend the whole day on it, instead of just sending them to contact IT (who can remote to their desktop) to fix things. The end result of training is just a huge waste of time. - You are solely responsible for the entirety of your time card. You have to clock in, clock out, etc. as per usual. You are responsible for ensuring that there are 0 mistakes, that you submit it at a specific date (every 2 weeks), etc. If you had any question or issue, you were redirected to HR. HR is the only set of employees with the ability to make any kind of changes to your timecard. - Average call handling time is supposed to be 11 minutes. You have supervisors you can contact, who are supposed to help you within 3 minutes (moment of silence margin from QA) if you have trouble solving something. Most of the supervisors don't really know what's going on, as they've been out of the 'working' loop and don't actually use any of the same systems you're expected to use. There were many times where I was somehow the one correcting people who should know more than me. There were only about 2 reliable supervisors who knew their stuff and would get back to you quickly with an actual answer. - Your direct supervisor can be a tossup. I had a supervisor who I never even ended up having my initial meeting with. He avoided every single one of my emails and answered practically none of my questions. My employment with Blackboard ended before I even had the opportunity to say "Hello" to my direct supervisor. Others with the same supervisor had the exact same issue. - 'Positivity' is forced to a toxic degree. If you voiced a complaint or seconded a question related to pay, time off, holidays, etc., you would be reprimanded. If you asked too many questions, you would be reprimanded. Any manner of disagreement with the company, a policy, or a senior employee... Good luck! - If you work a temporary position as a seasonal employee, you will NOT be provided with an end date. Your position will just randomly end, except it's based on some kind of internal merit system. If you asked too many questions, that's a point off. Etc. - Obviously, as a temporary seasonal employee, you will receive absolutely no benefits.

Pros

work from home OT incentives for OT (in theory the likelihood your going to get 100% on attendance to qualify, is probably less than 3%) paid training LinkedIn Learning access

Cons

Microagressions Lack of management Electronic issues, will always be your fault Your breaks etc, all are managed by a machine Complete lack of empathy and humanity

Pros

Work From Home Provides Equipment Awesome team

Cons

Depending on the department, you are asked to take on a lot of different skills without compensation

Pros

Work from home, regular hours and lots of schedules to choose from, always have OT available

Cons

Low pay, raises are a joke, even when you start taking on more responsibility then what you was hired for they will not increase your pay, health insurance and benefits are a joke,

Pros

You could work from home but that is about it. Good for call center Experience

Cons

Training was not very thorough, trainers pushed to ask questions while on the clock but it was never guaranteed you’d get help. Not worth being yelled at by callers. Too many applications needed to do job, needs an update

Pros

remote work (work from home) provide equipment provide training

Cons

disorganized short training multiple schools to support

Pros

Decent pay Full time Benefits Good experience work from home

Cons

Repetitive work environment poor management more concerned with what the clients are saying than their employees

Pros

Work from home, decent pay

Cons

Blackboard has been chronically understaffed for years despite using outsourced labor as a stop-gap method. This has lead to high turnover and an unworkable level of pressure ( with, frankly unrealistic expectations ) on staff members across all departments

Pros

I got to work from home.

Cons

The job itself, the pay, time off, and benefits in general.