Blackhawk Network Reviews in Reno, NV | Glassdoor

Blackhawk Network Reno Reviews

8 reviews

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Reno, NV

2.6
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Blackhawk Network CEO and President Talbott Roche
Talbott Roche
0 Ratings

8 Employee Reviews

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Pros
  • People, culture, work life balance (in 13 reviews)

  • BHN values their employees a lot and its clearly visible in the work environment and ethics of the company (in 17 reviews)

Cons
More Pros and Cons

  1. Helpful (2)

    "Blackhawk Network Reno is AWESOME!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Reno, NV
    Current Employee - Customer Service in Reno, NV
    Recommends
    Positive Outlook

    I have been working at Blackhawk Network full-time (More than a year)

    Pros

    What a wonderful team to work with. The support, the dedication, and the fun that we have is constant, and I love it here!

    Cons

    The Reno office is by far the best place I have worked. Considering there are many "call centers" in this area, Blackhawk Network Reno sets itself apart from being just another call center, it is truly a place to learn and grow!

    Advice to Management

    Leadership: Keep up the positive feedback, and support. I am appreciative for each and everyone of you.

    To my fellow teammates: Thank you for making everyday great!


  2. Helpful (1)

    "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Center Agent in Reno, NV
    Former Employee - Service Center Agent in Reno, NV
    Recommends
    Positive Outlook

    I worked at Blackhawk Network (Less than a year)

    Pros

    Company contests, win all different goodies, everyone is friendly and nice.

    Cons

    Strict goals and a lot to remember

  3. Helpful (8)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reno, NV
    Current Employee - Anonymous Employee in Reno, NV
    Doesn't Recommend
    Positive Outlook

    I have been working at Blackhawk Network full-time (More than a year)

    Pros

    Love the people I work with.

    Cons

    Employees pays the price for management's poor decisions. You must brown nose in order to get promoted. Hard work and knowledge is never promoted.

    Advice to Management

    Lose the Donald Trump ego.


  4. Helpful (7)

    "Customer Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Reno, NV
    Current Employee - Customer Service in Reno, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nothing positive over here wasting space

    Cons

    Managements is VERY VERY VERY resistant to promoting people within or if they tell you that you deserve it. Alot of brown nosing and people been promoting that has been with the company short term. No bonus or equity unless you are supervisor and above. Max pay raise for this year is 1.5% WTF!!!!!!!

    Advice to Management

    Pick up vibes with employees


  5. Helpful (1)

    "Endless Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Reno, NV
    Current Employee - Customer Service Agent in Reno, NV
    Recommends
    Positive Outlook

    I have been working at Blackhawk Network full-time (Less than a year)

    Pros

    This company stays conscious of their employee talents and places individuals where they would fit best; Because of this, the company has an amazing dynamic and a great work environment. The benefits are endless. Blackhawk also does a lot of internal promotions and gives their agents all a chance to learn more about the different lines of business and to expand their knowledge and experience.

    Cons

    It is a fast paced work environment and sometimes that comes with a head ache or two, so if you're looking for a job where you can be lazy and sit around for your pay, this job isn't for you.

    Advice to Management

    Don't ever stop treating your employees the way you do now. I believe that one of the reasons this company flourishes is because you keep your agents happy.


  6. Helpful (2)

    "Nice environment, friendly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst in Reno, NV
    Current Employee - Financial Analyst in Reno, NV
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Blackhawk Network full-time (More than 3 years)

    Pros

    Good people, easy schedule, great boss, great events . Family first very understanding bosses, willing to teach and help coworker it group awesome very friendly

    Cons

    No internal advancement , pay is very low for 20 years experience and bs degree. Very frustrating like stay pay too low

    Advice to Management

    Look at current talent , pay market rates


  7. Helpful (10)

    "overworked & underpaid & unappreciated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technical Support Engineer in Reno, NV
    Current Employee - Senior Technical Support Engineer in Reno, NV
    Doesn't Recommend

    I have been working at Blackhawk Network full-time (More than a year)

    Pros

    the work is and the building are nice. benefits are very good

    Cons

    the management is "cliquey" and the pay is not reasonable for the amount of work constantly piled on

    Advice to Management

    hire outside of your friend group/hire within the company more often

  8. Helpful (2)

    "Challenging, Fast Paced, Dynamic Growth Organization."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development in Reno, NV
    Current Employee - Business Development in Reno, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blackhawk Network full-time

    Pros

    Challenging organization to learn and grow in where you may be rewarded for focused and diligent efforts. This company is evolving into the digital world to continue growing and changing as the market changes.

    Cons

    Like any organization of this size, politics plays a role. Not an extreme amount of favoritism, however it does occur.

    Advice to Management

    Keep up the great leadership, and continue to promote from within! Perhaps 360 degree review process could be increased?


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