Blackhawk Network Reviews | Glassdoor

Blackhawk Network Reviews

Updated September 19, 2017
294 reviews

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2.9
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Approve of CEO
Blackhawk Network CEO and President Talbott Roche
Talbott Roche
62 Ratings

294 Employee Reviews

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Pros
  • This company does try to provide a work life balance (in 16 reviews)

  • BHN values their employees a lot and its clearly visible in the work environment and ethics of the company (in 17 reviews)

Cons
More Pros and Cons

  1. Helpful (2)

    "Account Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    I have been working at Blackhawk Network full-time

    Pros

    This company does try to provide a work life balance

    Cons

    lack of communication from upper management


  2. Helpful (1)

    "Settlement Analyst I"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Blackhawk Network full-time

    Pros

    Pretty flexible on hours and scheduling as long as you work your 40 and get the job done. Casual environment nice people interesting work.

    Cons

    Raises are laughable if you get one at all. Managers are all very technically smart and knowledgeable but do not know how to manage people to foster growth and development.

    Advice to Management

    THE BENEFITS ARE AMAZING. A lot of this work could be done telecommuting. Since raises don't cover cost of living increase and management doesn't work with you to foster growth and development, strongly consider establishing telecommuting positions.

  3. Helpful (1)

    "Blackhawk Network"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blackhawk Network full-time

    Pros

    Colleagues are great and make the daily grind less draining.

    Cons

    Relatively overworked and understaffed. There should be more people per department.


  4. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blackhawk Network full-time (More than 3 years)

    Pros

    Great environment with a very well established customer service culture

    Cons

    Even tough there are many positions available for the employees to growth, this are not fully establish on a career path for all the centers


  5. "Accountant I"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accountant I in Phoenix, AZ
    Current Employee - Accountant I in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blackhawk Network full-time (Less than a year)

    Pros

    Culture is Amazing, People willing to help you learn, Management helps you develop with in the company, Awesome internship programs, and they really do care for you.

    Cons

    Time passes quickly and I wish there were more shirts/gear from the company to wear.

    Advice to Management

    Continue with the positive feedback, it helps us get motivated.


  6. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blackhawk Network full-time (More than 3 years)

    Pros

    Great people to work with, great products, flexible schedules, good work/life balance and good opportunity for career growth.

    Blackhawk has diversified their product suite for the past 5 years. This has strengthened our position in the market place and enabled us to meet the growing demands of consumers and corporations.

    Cons

    I don't really have any complaints!


  7. "Account Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Specialist in Lewisville, TX
    Current Employee - Account Specialist in Lewisville, TX
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Blackhawk Network full-time (More than a year)

    Pros

    Hawk Incentives has an outstanding culture for learning. Managers focus their efforts to make you a better leader. Trainings occur that you continually learn. Overall great place to work with amazing coworkers.

    Cons

    Seems to have slow growth opportunities. Constantly dealing with technological issues within the work business.

    Advice to Management

    Focus on building a culture of getting to know the new employees. Close the gap of being management and your daily workers.

  8. "Doesn't get more interesting than Blackhawk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director, Product Marketing in Pleasanton, CA
    Current Employee - Senior Director, Product Marketing in Pleasanton, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blackhawk Network full-time (More than 3 years)

    Pros

    Fast paced, exciting and growing technology company. If you love big challenges and collaborating with diverse groups of people across sales, marketing and technology, you'll enjoy the Blackhawk career opportunity. We work with every major retailer and financial services company on their gift card and customer engagement programs, so you never get bored. Lots of highly engaged employees eager to grow the company. Great east bay location where schools are great and housing is more affordable.

    Cons

    Departments are silo'd and cross training could be better. Company communication is adequate but could be better. Opportunity to expand leadership in more functions with proven track records from other large technology companies. Company is on the right path

    Advice to Management

    Keep investing in talent - stronger people, better training programs, higher expectations but clear goals for the outcomes employees are working on


  9. Helpful (6)

    "Lot of politics, poor leadership , lack of bonus"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Pleasanton, CA
    Current Employee - Software Engineer in Pleasanton, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Blackhawk Network full-time (More than 3 years)

    Pros

    Friendly people ( not the management) .

    work life balance is there in some groups.

    Cons

    Lot of politics : Upper management hiring their ex- colleagues.
    poor leadership : Clearly there is no focus.
    lack of bonus:
    salary is low compared to other East bay companies.
    Plus no bonus. Employees are not motivated. zero career growth.
    If you are good in politics, you can grow for sure.

    Advice to Management

    Respect the workforce .
    Share the profit.
    Plan and execute for the future.
    Promote talented people


  10. "Great experience out the gate for college graduates"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Implementation Analyst I in Pleasanton, CA
    Current Employee - Product Implementation Analyst I in Pleasanton, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blackhawk Network full-time (Less than a year)

    Pros

    Great right-out-of-college experience builder. Get to work with upper management from companies all over North America. Builds your resume. Always new experiences and skills to learn from people who are ready and willing to help.

    Cons

    Sometimes better communication between different department is needed.

    Advice to Management

    Hire more headcount.


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