Blackhawk Network Reviews in San Francisco, CA | Glassdoor

Blackhawk Network San Francisco Reviews

Updated June 6, 2017
121 reviews

Filter

Filter

San Francisco, CA Area

2.2
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Blackhawk Network CEO and President Talbott Roche
Talbott Roche
18 Ratings

121 Employee Reviews

Sort: Popular Rating Date

Pros
  • People, culture, work life balance (in 12 reviews)

  • a nice, collaborative work environment (in 15 reviews)

Cons
  • Work life balance could stand to improve (in 11 reviews)

  • People in upper management believe everything middle management says and don't take the time to understand the reality (in 9 reviews)

More Pros and Cons

  1. "Company Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pleasanton, CA
    Current Employee - Anonymous Employee in Pleasanton, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Blackhawk Network full-time (More than 10 years)

    Pros

    Blackhawk is a really good place to work. The people are great. I always recommend people to check our website for openings and come work here.

    Cons

    I have no cons. I'm very happy in my position.


  2. Helpful (10)

    "Not a smart place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Counsel in Pleasanton, CA
    Current Employee - Counsel in Pleasanton, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Blackhawk Network (More than a year)

    Pros

    East Bay employment, interesting business model; not many pros. Don't work here if you can avoid it. Even the water cooler does not deliver well..

    Cons

    Uninclusive culture, lacks communication, process, lots of chaos, few have's mostly have-not's, facilities and technology resources substandard. Senior management unable to empower employees to make decisions.

    Advice to Management

    Get a professional management team. E.g., HR and Benefits is deplorable. Marketing, Sales, Legal, Finance all must be turned over. Hire new at the top. Old culture must go.

  3. Helpful (12)

    "A Toxic Swamp!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pleasanton, CA
    Former Employee - Anonymous Employee in Pleasanton, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Blackhawk Network full-time (More than 3 years)

    Pros

    near bart station, has impressive once a year halloween event, has a few good employees who got conned into joining and are now desperate to get out as soon as they can

    Cons

    Politics, Politics & more Politics that will drain you, incompetent leadership especially in Information Technology, Nepotism across the board, Felons are running the jail quite literally....

    Advice to Management

    The CEO states that employees are the company's best assets on the posters...the reality is absolutely opposite from this. Honest, Ethical and Smart employees are looked upon as threats to incompetent mid level managers who work overtime to undermine them and make them fail.

    1. Please tear down those posters in the 4th floor conference rooms, Madam CEO!!

    Corruption is rife and you have not taken any action, you have punished employees who showed the courage to highlight the corruption and have sent a message to shut up and collect your paycheck

    2. Shut down you internal fraud hotline....there is no one at the other end

    This country's foundation was built on providing opportunities to all peoples, not just from a certain part of the region or country. Managers are openly discriminating and putting the company at risk by violating EEOC regulations against age, sex and protected categories.

    3. Revamp your HR department, there is on one listening and watching egregious violations rampant in the organization


  4. Helpful (9)

    "If only they would listen"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Staff Software Engineer in Pleasanton, CA
    Current Employee - Senior Staff Software Engineer in Pleasanton, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Blackhawk Network full-time (More than 3 years)

    Pros

    It's a great place to learn when you are new and like being thrown into the fire to learn quickly. Stock options are good when you have a senior based position.

    Cons

    They are always trying to replace good engineers with contractors that are H1B Visa heavy which in the end leads to a lot of poor quality engineers and their solutions shows. Management Doesn't really care about quality, but only releasing new features even if that means more defects to the system

    Advice to Management

    Keep good employees and engineers and empower them to make changes when needed. Focus less on always delivering just or the sake of delivering, but rather focus on release quality and continually growing the products as if they were an organic living being.


  5. Helpful (12)

    "Brilliant Jerk Engineers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Pleasanton, CA
    Current Employee - Software Developer in Pleasanton, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Blackhawk Network full-time (More than 3 years)

    Pros

    Location, location and location!
    Leftover food that you can eat or it will be a wasted

    Cons

    Low pay, low benefit, so sad to see this company wastes money on consultants. Wish this money could go into benefits so every employee can benefits from this. This place is a heaven for lazy and incompetent consultants. Many consultants here are working not even up to 5 hours a day max. They do not need to deliver anything they just need to kiss their boss.
    They think they are brilliant - Since they can get away with this behavior, they become so arrogant and acting out, some start bullying their teammates. Someone can say they are “brilliant j”; unfortunately, these guys are not even smart or intelligent. As a matter of fact, they are considered to be low IQ. May be the fact that they are dumb so they need to act out to cover their butt.
    Some are meant toward their coworkers, they find any opportunities to little their teammate so they can feel good about them.
    Some are so toxic, they put their nose into everyone works, they listen to everyone conversations, they snoop around so they can report back to managers. Since managers here do not have the ability to know “fake facts” vs “real facts”, they have no spine and no integrity to be leaders
    Some are so unprofessional, when they talk, they eyes are rolling up and down, their pursed lips. It disgusted me when I see these meant creators.

    Advice to Management

    To engineer leaders-Gandhi once quoted
    "A sign of a good leader is not how many followers you have, but how many leaders you create"
    Please remember this quote if you want to be a good leader!


  6. Helpful (17)

    "Stay Away"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Pleasanton, CA
    Former Employee - Analyst in Pleasanton, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Blackhawk Network full-time (More than 5 years)

    Pros

    Some team members are good to work with and we try to help each other when needed. Flexible on coming and going through out the day.

    Cons

    Long time employees get the shaft at this company. There is no promotion from within, and when you are promised a promotion, HR will find a way to block that promotion. A lot of long time employees are mass exiting this company. If you are looking for a career, look else where. You wont find it here.

    Advice to Management

    Stop with all of these nonsense employee surveys if you guys aren't going to listen to the employees. And stop posting fake HR reviews about working at BHN, I hate getting emails saying they will give me flyers points if we write a good review on Glassdoor. Seriously?


  7. Helpful (8)

    "Watcher out for the positive reviews"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pleasanton, CA
    Former Employee - Anonymous Employee in Pleasanton, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Blackhawk Network full-time (More than 5 years)

    Pros

    It's a below average company

    Cons

    Lots of the reviews are posted by merchandisers. Who are they? they are the ones that stack gift card on shelves in retail stores. Those reviews do not help.

    Advice to Management

    Put down some effort to address employee's need, which is a well organized company that people can actually work.

  8. Helpful (17)

    "Enough with the fake reviews"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pleasanton, CA
    Current Employee - Anonymous Employee in Pleasanton, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Blackhawk Network full-time (More than 3 years)

    Pros

    None, none, nadda, zip, zilch, nein. HR keeps posting fake reviews to get fresh meat to grind. Stay away, better yet don't buy any of their products...the place is imploding.

    Cons

    The monkeys have taken over the asylum. Stay away, or better yet run! One of the worst run organizations ever. Management has never managed people yet has huge titles and salaries.

    Advice to Management

    Get some leaders who know know how to lead, not pretenders collecting a paycheck.


  9. Helpful (26)

    "Executives need to fix things before it's too late"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pleasanton, CA
    Current Employee - Anonymous Employee in Pleasanton, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Blackhawk Network full-time (More than 5 years)

    Pros

    Company: Blackhawk is established and dominates the industry.

    People: Some employees are still talented and motivated.

    Location: If you don't like commuting to S.F. or the South Bay and every day, Blackhawk is great. Pleasanton is a nice, safe area with lots of restaurants.

    Building: Nice and recently renovated. Open floor plan, if you like that sort of thing.

    Perks: Gym membership, Thirty Thursday's, team events and parties

    Cons

    Most of these 5 star reviews must be coming from HR...

    Leadership: Much of the leadership (VP and higher) at Blackhawk is "homegrown" and lacks the appropriate breadth of experience to drive efficiencies. Many of them are lightyears away from being qualified for their jobs and others are flat out unintelligent (that or apathetic). Newer age executives are often handcuffed by budget or politics, but some of them aren't great either. It doesn't help that Blackhawk is very "top heavy." As a result, there are many highly paid executives who are terrible at their jobs. Blackhawk is also a very sales focused environment, largely ignoring other needs. Year after year, the inefficiencies remain and leadership either doesn't care or is too busy selling. Most commonly, leadership simply does not have the experience to even recognize that a problem exists. Their subordinates (Directors, Managers) either don't know how or don't have the resources and approvals to fix these larger problems on behalf of the executives. Intellectuals be warned: you will be one of the smartest people at the company and it will get very frustrating. If you inevitably recognize the many problems at Blackhawk and actually want to fix them, you'll drive yourself insane.

    Prospects & Innovation: Blackhawk innovates more than it's primary competitor. Yet, the company is also very reactionary to the competitive market and often makes moves before thinking about, and quantifying, expectations. Internal innovations are almost nonexistent nowadays. Blackhawk has a strategy of acquiring it's growth and innovation. This can be great if done correctly. At Blackhawk it just leads to more operational difficulties than before. It takes years for the acquisitions to be integrated. The strategy of connecting everything as an enterprise is often discussed but never executed.

    Compensation: In general, compensation is lower at Blackhawk than it is at other leading Bay Area companies because of the convenient location and historical connection to retail grocery. Blackhawk's compensation policies are very strange. There are useless employees who get paid well. There are strong employees who aren't paid well. If you don't get what you want up front, you're screwed long term. Bonus and stock options are nonexistent for most employees.

    Career Growth: This is the biggest problem at Blackhawk for talented employees. The company seems to pay low and dare people to leave under the presumption that they can always find someone else. They may be right, but that doesn't make for a great environment. Growth is nonexistent for most people, except for the squeaky wheels and top performers. When promotions finally do occur they're several years late and usually minor. If you were hired below the market competitive scale, you might as well leave because at Blackhawk "re-leveling" salaries is almost nonexistent.

    People: Beyond leadership, much of the stronger talent at Blackhawk has left or wants to leave. Every once in a while, Blackhawk strikes gold with a talented hire. The person's dismay is almost comical once they realize what they're dealing with. Most everyone else is a worker bee, collecting a paycheck. Lower talent levels make it very difficult to get things done. Some people are really, really bad. Budgets make it difficult to get the right people. Teams are concerned with performing the bare minimum to get their job done, instead of going above and beyond to truly make a difference. Cross functional teams are difficult to form if they aren't the ones that have already existed for years. Dealing with the Engineering teams is almost futile - if it's not in their primary roadmap, an initiative won't get done. IT data governance and warehousing is an embarrassment, making it difficult for Blackhawk to take the next as as an analytics-driven company. Most people are nice, but that only takes you so far. If you're a motivated person who wants to make a difference, then the people at Blackhawk with infuriate you. The worst part is that most people aren't held accountable.

    Advice to Management

    There is still hope for Blackhawk. Focus on the cons or you'll lose your talent.


  10. Helpful (19)

    "This place has fallen apart"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Pleasanton, CA
    Current Employee - Anonymous in Pleasanton, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Blackhawk Network full-time (More than 8 years)

    Pros

    Location is great, other than that this place is not worth losing your healthy mental state for. Look somewhere else.

    Cons

    Blackhawk has completely lost its identity. The CEO has stressed the role the employees play in the growth of the company but they treat employees like dirt. There is no reward for loyalty or longevity. They continue to acquire new businesses when they can't even manage the one they started with. The amount of hours your expected to work and the things you are expected to give up personally are not rewarded financially. When they are thru with you they just walk you out the door without any thought to your dedication to the company. Senior staff (VP's) are a joke. They just rake in the pay and bring very little to the companies success. All in all I can't wait to get out of this place!

    Advice to Management

    You need to open your eyes. Talk to your employees and get the real story. Your VP's are just telling you what they want you to hear. By the way, no one feels safe answering the employee surveys, and whats it really matter, you don't care what your employees think anyway!


Showing 121 of 279 reviews
Reset Filters