Blizzard Entertainment Reviews in Austin, TX | Glassdoor

Blizzard Entertainment Austin Reviews

Updated July 9, 2017
84 reviews

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Austin, TX Area

3.9
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Blizzard Entertainment President and CEO Mike Morhaime
Mike Morhaime
66 Ratings

84 Employee Reviews

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Pros
Cons
  • The pay wasn't great, especially for the cost of living in Southern California (in 23 reviews)

  • You have to work really hard to exceed expectations which can erode some of the exalted "work-life balance" (in 15 reviews)

More Pros and Cons

  1. Helpful (8)

    "Great for young adults, but you'll eventually mature past CS."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier III Customer Service Representative in Austin, TX
    Former Employee - Tier III Customer Service Representative in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Blizzard Entertainment full-time (More than 5 years)

    Pros

    Fantastic job for those just getting started in the workplace.
    GREAT medical benefits, bonuses, and perks.
    Incredibly fun environment where performance is constantly recognized and awarded for.
    Excellent new hire and continuing training.
    Core values are actually carried through the workday. They're not just lip service!

    Cons

    Work environment HIGHLY depends on which managers you're working with.
    Not much control over what shift you'll be assigned to in frequent shift bids.
    If you're a woman, expect to work a little harder to have your voice heard.
    At the end of the day, customer service is a call center. It's not intended to sustain someone as a lifelong career unless you hit management or transition into another department.
    Not much work-life balance for parents - unexpected absences or school calls count as an attendance hit, no employee benefits to help with childcare expenses.


  2. Helpful (6)

    "Unsure -- Sad but yet Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Game Master in Austin, TX
    Former Employee - Game Master in Austin, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Blizzard Entertainment full-time (More than 5 years)

    Pros

    Once you are actually in its great. You have all kinds of reasons to want to bust your tail to work for the customer and the company as well. The rewards for a job well done are definitely awesome!

    Cons

    There are too many cases of favoritism where those who don't get rewarded and should for their work and those that don't do any work and still get the positions and goodies but don't do anything.....get the idea? There are not many Career Opportunities here.

    Advice to Management

    Be honest --- Don't try to be their friend and CLAIM to everyone that YOU are transparent once they are gone they aren't ever going to be able to get back in that door no matter how much they love this company. There are too many cases of favoritism which breaks a persons heart. You should honor those promises. You should do good by those. Support the disabled and handicapped. Shame on you!!

  3. Helpful (1)

    "Top 100 best places to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Specialist Game Master in Austin, TX
    Former Employee - Specialist Game Master in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Blizzard Entertainment full-time (More than 8 years)

    Pros

    Great culture
    Easy customers
    Comparable benefits
    Quarterly bonuses
    Free games and services
    Great Management and Executives

    Cons

    Yearly shift bids depending on performance
    Pay is below average and i would have preferred a bigger paycheck than the quarterly bonuses
    Campus Childcare would make it top 10 places to work
    Hard to move up because of the amount of competition from internal candidates

    Advice to Management

    Yall are awesome!


  4. Helpful (1)

    "Game Master"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Blizzard Entertainment full-time (More than 3 years)

    Pros

    Great benefits and can be a fun place to work.

    Cons

    Work is repetitive but not bad.


  5. Helpful (1)

    "Blizzard CS "work work""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Game Master Specialist in Austin, TX
    Current Employee - Game Master Specialist in Austin, TX
    Approves of CEO

    I have been working at Blizzard Entertainment full-time (More than 5 years)

    Pros

    Good health insurance and free to super cheap video games. Focused on career growth in and outside the company. Tuition reimbursement.

    Cons

    Pay is pathetic for the amount of responsibility you have. And they constantly try to spin the fact that you have good benefits as the reason why you get paid barely livable wages. Almost everyone there has 1 or 2 roommates to get by and are young adults or cabe dwellers so they don't care as long as they get free subscription game time.

    The number of systems is ridiculous. We are forced as part of the job to document workflows and steps taken to fix so that others can do it faster but not given any slack for having to be the first to fix an issue which takes longer and then also make the knowledge article while getting another case going.

    Advice to Management

    Stop CS'ing your employees. listen and actually work. Babbling semantics and then putting forth no effort to foster real change sucks.


  6. Helpful (1)

    "Great experience, right up until the end."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Game Master in Austin, TX
    Former Employee - Game Master in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Blizzard Entertainment full-time (More than 8 years)

    Pros

    Healthcare plan was excellent, the people were all fantastic and friendly. Lots of room to get to know everyone in your location. Free, and relaxed most of the time.

    Cons

    A bit light on pay itself, depending on your management, it can sink your career quickly.

    Advice to Management

    If your employee is having difficulties, listen to them. Learn that a lot of individuals learn differently, and it's not a good thing to manufacture a way to fire that employee even if he is meeting your expectations.


  7. Helpful (1)

    "."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Game Master in Austin, TX
    Former Employee - Game Master in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Blizzard Entertainment full-time (More than 3 years)

    Pros

    Fun place to be, easier job than most

    Cons

    Advancement difficult, seems like you must be friends with a circle of friends in higher management to have a chance to move out of CS

    Advice to Management

    Relax

  8. Helpful (1)

    "Entry level"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Game Master in Austin, TX
    Current Employee - Game Master in Austin, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Blizzard Entertainment full-time

    Pros

    Relaxed job with some very cool and interesting people as co-workers. They try to keep the environment fun and casual, with special events from time to time.

    Cons

    Opportunity to advance is really slim. Stare at a computer screen for hours on end. Not a lot of real social engagement day in and day out.


  9. "Love working here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Representative in Austin, TX
    Current Employee - Customer Support Representative in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benefits are amazing, and they treat you like family.

    Cons

    The pay is lower than other companies in this area, for similar jobs.


  10. Helpful (8)

    "Amazing company; terrible customer base. Avoid support."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook

    I worked at Blizzard Entertainment full-time (More than 3 years)

    Pros

    Would you rather love your work but hate your company or hate your work but love your company? The latter is what I found with Blizzard Support.

    Blizzard is, unquestionably, the best company I have worked for. On the other hand, the work I did as a Blizzard Support employee was the most mind-numbingly boring job I've had, while, at the same time, a regular source of aggravation.

    As part of Blizzard CS you will be paid more than fair wages (frankly, wages are high relative to the skill level required for the work), outstanding benefits, bonuses, profit sharing, and tons of Blizzard swag (merchandise, games, Battle.net Balance, etc.).

    You will find the office culture is unmistakably a gamer culture; a unique combination of the super casual with the passionately competitive.

    In terms of the overall compensation, workplace environment, and low level of skill required at entry - not to mention the cool factor of working for a major gaming company - you will not find a "better" job in the CS Industry.

    Cons

    The Bad:

    Blizzard Support has many "good" problems that other companies can only wish they had. These problems are nonetheless facts potential employees should be aware of.

    There is zero opportunity for rapid advancement. If you want to "move up" - even into entry-level management - you have to start at the bottom and be prepared to commit to years as a front-line representative. Previous experience is irrelevant; they only promote internally and the representative hierarchy is structured such that you would need to be there minimally 1.5-2 years before even being able to apply for another position. Even then, while there is no official seniority system in place, there are clear preferences. Assuming you did everything perfectly up until that 2 year mark, you'll find you're competing against employees who have been there 5+ years.

    The above is assuming such a position even opens. People like working for Blizzard; as a result, attrition is incredibly low. You could wait years for a single position to open up.

    Now add to that the fact that most of the people working in Blizzard Support are over qualified for the position, and many are vastly over qualified. (I suppose this is part of the reason why their Support is so good and consistently rated so highly.) Where else would you find people with years of business management experience, or bachelor's or even masters degrees - even science degrees - working front-line Customer Support?

    The facts above imply a corollary effect on the workplace culture. There's a subtle, unstated, yet ever-present statement floating behind the daily tasks and routine conversations: you're lucky to be working for Blizzard.

    While partially correct, this can lead to a schizophrenic sort of geeky happiness occupied by unfulfillment and a sense of self-betrayal. "I'm over qualified for this position, I'm bored out of my mind, the customers I interact with are childish idiots, I'll be stuck in this same position for years and even then may not move into anything else, but I do get to work for Blizzard, after all."

    The Ugly:

    This is a review of Blizzard Support, and not the Customer Support industry as a whole, so I'll refrain from commenting too much on the latter. Suffice to say that Blizzard Support has many industry standard practices that I find ethically questionable. And I don't mean not helping customers; to the contrary, I mean helping customers whom should not only not be helped, but should be told off.

    I would love to see companies adopt Manoj Bhargava's "no aggravation" policy and apply that to their Support philosophy. Alas, with Blizzard Support, as with most support, the opposite is the case: embrace aggravation and reward destructive behavior. Everyone focuses on "how" to deal with destructive customers instead of asking whether or not one "should" deal with those customers to begin with.

    One of Blizzard's core values is "Play Nice, Play Fair." In the case of Blizzard Support, as with most support departments, it's much more accurate to say the squeaky wheel gets the grease. Which is an appropriate metaphor, since the customers you'll be interacting with most frequently in Support could be described, both psychologically and physically, as greasy.

    Interacting with the bottom 1% of the gaming community on a daily basis was, far and away, the most miserable part of the daily work. While not "difficult" skill-wise, it's mentally and emotionally draining. For someone of my personality type, I would describe it as akin to prostitution: providing a "service" for some of the slimiest, ignorant, and yet still self-entitled people in the world.

    In the Support Industry as a whole, the expectation for the way a front-line support representative handles certain conversations is well below an acceptable level of human dignity. This expectation is, unfortunately, no different at Blizzard Support. As with most Support departments, you are not merely expected to provide support for Blizzard products and services. You are also expected to provide emotional support for the psychologically unstable and face toxicity, not only without reproach, but with acceptance and rewards. While this will not come as any surprise to someone familiar with the industry, it will be a shocking experience for anyone else. Don't go into it unprepared.


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