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Block

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Block

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Block Employee Reviews about "growing pains"

Updated Oct 12, 2021

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Found 6 of over 1,065 reviews

4.2
85%
Recommend to a Friend
87%
Approve of CEO
Block Head of Block Jack Dorsey
Jack Dorsey
716 Ratings

Top Review Highlights by Sentiment

Pros
Cons
  • "switch when it comes to your position and duties, as well as the aforementioned issues with bad management.(in 29 reviews)
  • "The managers have also out sourced a lot of their work to tendered advocates so they don't provide any support for calls or take escalations.(in 22 reviews)
  • "timers are expected to accept slightly lower compensation than what's competitive on the market.(in 12 reviews)
  • "Long hours and confusing reorganizations(in 9 reviews)
  • "I used to feel that it was easy to get lost in the shuffle and that opportunities for growth weren't as fostered as they could be.(in 8 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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Reviews about "growing pains"

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  1. 3.0
    Former Employee, more than 1 year

    Square Support

    Feb 19, 2018 - Customer Support in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Friendly, intelligent, and diligent colleagues - Free food

    Cons

    - No growth in support. There's very little opportunity to advance into a career outside of the support environment. typically, support is a stepping stone towards other career paths, but there's little to no room for mobility aside from being a support manager or resolution specialist (tackling escalated cases). - Difficult to support other products of Square when they don't have a customer facing team/direct transfer for incoming calls. I.e. Employee Management, Capital, Cash. Supporters are expected to have knowledge of multiple product areas so it does get difficult when there's new features/bugs in the platform/product requests/etc. since there's no clear escalation path in place - The nature of support is 24/7. You are meant to serve the customers and with that in mind, expect to work holidays. When other employees get a week in between Thanksgiving, Christmas, New Year's, you're more than likely working. Though you get to work from home, it's unfortunate having to be locked up in a room taking calls while the rest of your family enjoys the holiday. - Growing pains = culture is difficult to maintain with rapid growth - Little diversity in the certain product areas and it does get cliquey.

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    5 people found this review helpful
  2. 4.0
    Current Employee, more than 1 year

    Good first job

    Aug 8, 2016 - Software Engineer in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    My coworkers are great. I really enjoy working with my team and we get along very well. Both my manager & his manager were previous engineering leads that worked up to senior positions, which I really like.

    Cons

    Documentation is not the best and there's a lot of 'tribal knowledge'. Some growing pains due to recent expansions, ie. a lot of tools that worked while we were smaller aren't working so well now (work in progress to build new ones though).

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  3. 5.0
    Current Employee, more than 3 years

    Strong Mission and transparent culture

    Oct 14, 2014 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    There is an extremely high bar for hiring so everyone you work with is extremely intelligent and fun to be around, making you want to come to work every day. We have an all hands every Friday and encourage information sharing throughout the company so you always know what's going on outside of your team. The mission of the company is something everyone is genuinely passionate about. I have awesome work life balance - management is concerned about the quality of my work, not the number of hours I'm in the office. The office is beautiful and the perks are great as well!

    Cons

    Having worked here for the past few years, we've had some growing pains trying to get the correct leadership in place. We're now finally in a solid place with our executive team.

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  4. 4.0
    Former Employee, more than 1 year

    Sales organization with great culture and okay pay

    Apr 4, 2022 - Business Development Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great work life balance, culture, and benefits. Also, the product is fantastic and I actually felt like I had something truly valuable to offer to customers

    Cons

    Pay is below standard for the same role at different companies (made up for with culture and benefits). Also, there have been some growing pains for the sales organization this past year as the org scales.

    1 person found this review helpful
  5. 5.0
    Former Employee, less than 1 year

    Disputes Resolution

    May 28, 2017 - Risk Operations 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Amazing company to work for

    Cons

    Typical growing pains of a new office

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  6. 5.0
    Former Employee, more than 3 years

    Most impressive collection of talent I've worked with

    Oct 16, 2016 - Software Developer in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Square has tons of great people: in engineering, branding, customer support: most parts of the organization, really. Furthermore, there is a culture of working together across organizational boundaries and a collaborative mindset.

    Cons

    The constant reorgs and uncertainty about career paths and expectations reflect growing pains to be sure, maybe also a cultural/deliberate practice of not getting set in their ways. But it can be hard to understand what you're supposed to do, how long until the next big change, and who is supposed to keep what running as management is thinking of loftier things.

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    1 person found this review helpful