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Block Employee Reviews about "growing pains"

Updated Oct 12, 2021

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Found 31 of over 915 reviews

4.2
82%
Recommend to a Friend
92%
Approve of CEO
Block Founder & CEO Jack Dorsey
Jack Dorsey
610 Ratings
Pros
  • "Great work life balance is promised(in 65 reviews)

  • "Great team, with great benefits(in 54 reviews)

  • Cons
  • "depending on the team) work/life balance is poor(in 32 reviews)

  • "Growing pains of a start up for some of the newer divisions/acquired companies(in 31 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    Reviews about "growing pains"

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    1. 5.0
      Current Employee

      Bullish on Square as a company

      Oct 12, 2021 - Human Resources 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Cares about employees Preserves the tight knit feel of a company for being a larger publicly traded company, that is rare to come by

      Cons

      Growing pains of a start up for some of the newer divisions/acquired companies

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    2. 5.0
      Former Employee

      Economic Empowerment is real

      Nov 20, 2020 - Customer Success 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great mission and true to their values

      Cons

      Still dealing with growing pains

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    3. 3.0
      Former Employee, more than 1 year

      Square Support

      Feb 19, 2018 - Customer Support in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Friendly, intelligent, and diligent colleagues - Free food

      Cons

      - No growth in support. There's very little opportunity to advance into a career outside of the support environment. typically, support is a stepping stone towards other career paths, but there's little to no room for mobility aside from being a support manager or resolution specialist (tackling escalated cases). - Difficult to support other products of Square when they don't have a customer facing team/direct transfer for incoming calls. I.e. Employee Management, Capital, Cash. Supporters are expected to have knowledge of multiple product areas so it does get difficult when there's new features/bugs in the platform/product requests/etc. since there's no clear escalation path in place - The nature of support is 24/7. You are meant to serve the customers and with that in mind, expect to work holidays. When other employees get a week in between Thanksgiving, Christmas, New Year's, you're more than likely working. Though you get to work from home, it's unfortunate having to be locked up in a room taking calls while the rest of your family enjoys the holiday. - Growing pains = culture is difficult to maintain with rapid growth - Little diversity in the certain product areas and it does get cliquey.

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      5 people found this review helpful
    4. 4.0
      Current Employee, more than 1 year

      Good for Mid Career - Senior Folks will be frustrated

      Jan 15, 2018 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      + Great Mission + Well meaning people + Lots of freedom +Competitive pay + No annual or semi-annual churn of merit bonus (see also cons on this)

      Cons

      + Growing pains + Not family friendly benefits or hours + Lots of room to grow - if you are at mid-career or lower. More senior folks will struggle with upward movement + Lousy commuter benefits + Hard if you don't live in San Fran + HR is unclear about how to get promoted + Lack of merit bonus keeps people less motivated on ownership - people spend a crazy amount of energy trying to *not* be the decision maker

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      3 people found this review helpful
    5. 5.0
      Current Employee, more than 1 year

      Sense of purpose, interesting work, strong team

      Jun 20, 2017 - Analytics in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You really feel like you're helping small business owners, coworkers are very smart and push you to be better, company is doing well and people are happy. Very nice office and great food.

      Cons

      Growing pains of mid-size company: inexperienced managers, lack of resources, lack of structure that sometimes leads to inefficiency. And I know this is dumb but the lunch reimbursement in the SF office is unnecessarily complicated.

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      1 person found this review helpful
    6. 4.0
      Current Employee, more than 3 years

      Square aligns with my values

      Jun 21, 2017 - Support in Saint Louis, MO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Vision of Economic Empowerment executed at all levels of the company, strong Diversity and Inclusion efforts (see 7/20/17 TechCrunch article), free food and drinks, great benefits--health, dental, visual; 401K matching; flex PTO

      Cons

      Still has some growing pains from startup to more mature company at 8 years old.

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    7. 5.0
      Former Employee, less than 1 year

      Disputes Resolution

      May 28, 2017 - Risk Operations 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Amazing company to work for

      Cons

      Typical growing pains of a new office

      Continue reading
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    8. 5.0
      Current Employee, more than 1 year

      Cares about employees

      Feb 17, 2017 - Recruiter in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - 'People first' is a view that stems from upper management all the way down the chain. Square places a large emphasis on generous benefits, leave policies and even the daily perks you see around the office. - Amazing cause which binds the employee together - Composition of employee base is really unique with large teams of Data Science, Finance, Analytics -- offers an employee a multitude of options with internal mobility - Huge emphasis on Transparency

      Cons

      - Experiencing growing pains and working hard to continue to scale all functions of the business - Pretty flat managerial structure which offers a lot of opportunity for employees to take leadership, but can sometimes leave question to who is the actual decision maker

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      1 person found this review helpful
    9. 4.0
      Current Employee, more than 3 years

      Great engineers, like family, and growing.

      Jan 17, 2017 - Anonymous Employee in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      This review is focused primarily on the ATL office. I'm one of a handful of engineers that left Google together over four years ago to create a new office in ATL for Square. We've strived hard to maintain the same close-knit environment we started with, even as we've delivered many major contributions, grown 5x, and added several more teams. - Our compensation is competitive. - We have many smart engineers, ranging from PhDs in CS to pedigrees at Amazon and Google. - We have a friendly, collaborative atmosphere. - Square continues to retain its startup feel, and it's much easier to have an outsized impact compared to larger companies like Google. Don't be fooled by my four star ratings. I almost never rate anything perfect.

      Cons

      Square continues to grow, which is awesome, but it means there are growing pains. For example, some time ago, the company revamped its engineering ladder to be more consistent and prescriptive about career paths. This is good, but even good changes cause some amount of temporary pain.

      1 person found this review helpful
    10. 5.0
      Former Employee, more than 3 years

      Most impressive collection of talent I've worked with

      Oct 16, 2016 - Software Developer in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Square has tons of great people: in engineering, branding, customer support: most parts of the organization, really. Furthermore, there is a culture of working together across organizational boundaries and a collaborative mindset.

      Cons

      The constant reorgs and uncertainty about career paths and expectations reflect growing pains to be sure, maybe also a cultural/deliberate practice of not getting set in their ways. But it can be hard to understand what you're supposed to do, how long until the next big change, and who is supposed to keep what running as management is thinking of loftier things.

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      1 person found this review helpful
    Viewing 1 - 10 of 31 Reviews

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