Blockbuster Reviews | Glassdoor

Blockbuster Reviews

Updated March 17, 2017
867 reviews

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Full-time Part-time

867 Employee Reviews

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Pros
  • Free rentals of movies and games made this about the most desirable part-time job a high school student could ask for (in 217 reviews)

  • free movies discounts on dvdv cos and popcorn n (in 196 reviews)

Cons
  • Poor management, and unrealistic sales goals (in 38 reviews)

  • No clear direction from upper management, other thanight "do better than what you are doing now" (in 55 reviews)

More Pros and Cons

  1. "Nowhere to go"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager

    Pros

    Co workers and customers were amazing. Free movies and games. Took out if state trips for corporate events.

    Cons

    Nowhere to go up. Worked all holidays. No raise but hours required to work as a salaried employee went up and up. No clear direction from upper management, other thanight "do better than what you are doing now"


  2. "Great Managers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Blockbuster part-time

    Pros

    You get to see returning customers and rent dvd's and games to them, you get promotional movies and games free to try out to help serve the customers better, and the district and regional managers were great to work with

    Cons

    The chain closed down nationwide. We miss them dearly.


  3. "CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSR2 in Lafayette, LA
    Former Employee - CSR2 in Lafayette, LA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Blockbuster part-time (More than 3 years)

    Pros

    flexible, part time, fun, easy work

    Cons

    minimum wage pay, no reviews

    Advice to Management

    The company went bankrupt and is no longer in business.


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  5. Helpful (1)

    "Assistant Manager"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Loved working with customers, and the regulars especially. It was also a small group of employees so we were like a small family. The hours of business worked well for me as well.

    Cons

    There was really no opportunity for advancement. Employees because there were so few of us would try and take advantage of calling out. There were many times I worked doubles which was fine, but no one else would ever cover any shifts.

    Advice to Management

    Great place to work, but when the new CEO took over the company lost sight of what mattered and that was the customer.


  6. "It's closed in the US."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in North Las Vegas, NV
    Former Employee - Customer Service Representative in North Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Blockbuster (More than a year)

    Pros

    Great enviroment to work in.

    Cons

    Sadly, it closed down so you can't work there anymore.


  7. "Csr"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Blockbuster full-time

    Pros

    Working at blockbuster was great. The manager was friendly and the hours were flexible, great for part-time while in school.

    Cons

    As a csr, the job can get a little boring. Must watch newly released films in order to keep up and answer customer questions, just not enough time!

    Advice to Management

    Management was decent. Manager shouldn't push employees so hard into pitching sales. I felt like I had to meet a subscription quota and that was no fun.


  8. "4 Star CSR - Great if you have a great manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IV Star Customer Service Representative in Columbus, OH
    Former Employee - IV Star Customer Service Representative in Columbus, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Blockbuster part-time

    Pros

    Company policy
    Management style
    Setup of store
    Daily duties fill up a shift nicely

    Cons

    Goals are unrealistic
    Promotions give a lot of responsibility, no raise
    Store managers hired are incompetent
    No reward of diligence/discipline for laziness

    Advice to Management

    Take care of your employees. When I worked there, I had substandard managers with a huge ego. Stop hiring 20 people and only giving 4 hour shifts. I was promoted to "4 star CSR" Which was basically managerial responsibilities without the pay or title. I would have stayed longer if I was treated well.


  9. "Good Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative; CRC; Lead Customer Service Representative in Detroit, MI
    Former Employee - Customer Service Representative; CRC; Lead Customer Service Representative in Detroit, MI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Blockbuster part-time (More than 10 years)

    Pros

    In the beginning the unlimited movie rentals (which eventually dropped way down) were a super bonus. I worked at several locations and loved the crews that I worked with. Some of my customers were really great. In addition, blockbuster helped pay for some of my college expenses.

    Cons

    Requirements to sell outside products and keep the numbers up was very stressful; 365 days a year open seriously cuts into family time.


  10. "Loss prevention director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loss Prevention Director in Los Angeles, CA
    Current Employee - Loss Prevention Director in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at Blockbuster full-time (More than 5 years)

    Pros

    Great benefits, work life balance

    Cons

    Loss market share, didn't listen to front line management

    Advice to Management

    Do more focus group discussions


  11. "Loved it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Leader in Newark, NJ
    Former Employee - Shift Leader in Newark, NJ
    Recommends

    Pros

    I loved the free rental. We got ten free movie or game rental each week.
    Discounts

    Cons

    Customers were sometimes hard to deal with. Having to make sales goals.
    Dealing with some managers that brought drama to worm.

    Advice to Management

    Leave drama at home



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