Blue Bottle Coffee Reviews | Glassdoor

Blue Bottle Coffee Reviews

Updated March 8, 2019
68 reviews

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3.2
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Bryan Meehan
13 Ratings

Employee Reviews

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Pros
  • "Free coffee, occasional goodies" (in 13 reviews)

  • "Great coffee and great coworkers who care about one another and are passionate about the product we're building" (in 5 reviews)

Cons
  • "The company is growing faster than they can handle leaving many of the current cafes neglected and employees dealing with more than they should have to" (in 5 reviews)

  • "Blue Bottle is an actual nightmare to work at" (in 4 reviews)

More Pros and Cons

  1. "Wonderful shop"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Boston, MA
    Current Employee - Barista in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blue Bottle Coffee full-time (More than a year)

    Pros

    Great company to work for. The pay is great, compared to other coffee shops. The managers are all passionate about coffee. Upper management is supportive and seem very genuine. Training was very informational and effective.

    Cons

    Some employees tend to slack


  2. "It was okay..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in New York, NY
    Former Employee - Barista in New York, NY
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Blue Bottle Coffee full-time (More than a year)

    Pros

    Great tips and benefits.

    Cons

    So much micromanagement. Stupid passive-aggressive California BS.

  3. "Easy but draining"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Palo Alto, CA
    Current Employee - Barista in Palo Alto, CA
    Recommends
    Approves of CEO

    I have been working at Blue Bottle Coffee part-time (More than 3 years)

    Pros

    People and free coffee
    Easy job

    Cons

    A lot of work and usually like an assembly line.


  4. "It's Corporate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista
    Former Employee - Barista

    I worked at Blue Bottle Coffee full-time (Less than a year)

    Pros

    Free coffee, benefits offered, good tips at high volume cafes, lots of training

    Cons

    Staff shortage, high turnover, poor transition in acquisition. Lost their best talent, many first time workers.

    Advice to Management

    Respond when you're employees voice they're unsatisfied. Promote capable workers more quickly than try and make them jump through hoops.


  5. "More than a barista"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Palo Alto, CA
    Former Employee - Barista in Palo Alto, CA
    Positive Outlook

    I worked at Blue Bottle Coffee part-time (Less than a year)

    Pros

    Coworkers, coffee, food, training, many cafes

    Cons

    Management is extremely bias and political


  6. Helpful (3)

    "Good benefits, bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Production Lead in Oakland, CA
    Former Employee - Production Lead in Oakland, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Blue Bottle Coffee full-time (Less than a year)

    Pros

    Healthcare, Vision, Dental
    Free coffee, occasional goodies
    On boarding is nice

    Cons

    You are treated like the lowest common denominator. I wouldn't recommend it unless you need a side gig with no investment in the coffee industry.

    Advice to Management

    Hire managers that actually have management experience.


  7. Helpful (1)

    "“Lord of the Flies”"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Blue Bottle Coffee full-time (More than a year)

    Pros

    Blue Bottle has done a spectacular job creating really delicious blends of beans. Deliciousness is their goal and they have achieved it.

    Excellent benefits.

    Top quality ingredients and products.

    Cons

    Within the first month, you can tell whether or not you’ve been selected as a favorite. If you can tell that you’re one of the favorites then you are safe. Even if you’re lazy or a selfish teammate, you are safe nonetheless if your cafe leader (manager) likes you. Meanwhile, let’s say that you haven’t been chosen as a favorite. You are hustling to get tasks accomplished and you are doing what you are told and expected to do. Your hard work will be noticed and your cafe leader will say something about it but just not to you. They don’t see you. They will search the work place for their favorites and compliment them for your hard work. Your cafe leader will pretend they care about you but truthfully they don’t.

    Besides the obvious favoritism, Blue Bottle allows customers to treat you however they please. Hospitality is their main priority. Customers are allowed to yell at you, be rude, try to cheat you for free drinks, and even call you or your other coworkers offensive names. You just have to smile and give them what they want. Otherwise, you can be put on probation.

    Cafe leader isn’t there for the team. Sometimes your cafe leader will watch you or walk away when the rush becomes overwhelming. He/she don’t come to support you. Blue Bottle management, in some ways, is similar to the book, “Lord of the Flies”. It’s a disastrous attempt of baristas trying to manage each other. Baristas are constantly telling other baristas what to do and defend it as “feedback”. Last of all, baristas frequently have to go to Whole Foods to buy milk.

    Overall, Blue Bottle has been struggling with keeping their employees. So many people leave within a year. Less than half a year. New people keep coming in, not realizing what they’re getting into. Blue Bottle basically hires anyone. Most leave but the baristas with the enormous coffee passions stay.

    Advice to Management

    Management: Give your team support. Stand up for them when a customer or coworker is mistreating them. Help them when they are slammed with orders. Stop with the favoritism or at the very least don’t make it so obvious. Be real and stop talking like a robot when talking about Blue Bottle ways. Show empathy. Stop tolerating laziness. Emphasize cleanliness and organization.

    HQ: Stop hiring unqualified managers who only step in on days that HQ people visit. It’s the baristas who are actually running the cafe to make sure it doesn’t fall apart. It’s a real shame that you don’t hire the right people to manage your coffee shops because your coffee is one of the best.

  8. Helpful (4)

    "Not worth it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in New York, NY
    Current Employee - Barista in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Blue Bottle Coffee full-time (More than a year)

    Pros

    They don't pay minimum wage to start (0.50 above) and if you work at one of the busier cafes, your weekly untaxed cash tips are a nice addition.

    You get free coffee to keep you over caffeinated your whole shift

    If you're lucky, you'll work with some cool people, although most people with any sense have left the company already.

    Cons

    Feels just like a glamorous Starbucks. You have to work at such a fast pace sometimes that you can't even focus on delivering a quality drink or experience.
    Seniority means nothing here, I've been working here over a year now, and during my yearly review that happened 2 months after it was suppose to, I was told I wouldn't be given an addition raise because it happened to be falling around the time where NYC minimum wage was going up, and so instead I will just be making the same as everyone else for another year. There is SUCH a high turnover rate here because most people hate working here and if you stay, odds are you will have a completely new group of coworkers after a few months. Favoritism is SO apparent here. The focus of Blue Bottle has completely changed and it's truly only about how much money they can make now, which great for them, smart business moves, but it truly feels like the soul has been sucked out of Blue Bottle. It used to have a different feel to it, and now it's just another money machine. Get this job if you just need some quick money after moving to NYC or need a job for a few months. Don't get this job because you love coffee and want to spend every day around it, you will be disappointed.

    Advice to Management

    Find a new career path.


  9. Helpful (2)

    "Great for meantime"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blue Bottle Coffee full-time

    Pros

    Good benefits & Great tips.

    Cons

    Company doesn’t know which direction it wants to take.


  10. Helpful (2)

    "Absolute lowest living wage in NYC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Coworkers and product yup yup

    Cons

    Compensation in one of the most expensive cities in the country to inhabit