Blue Cross Blue Shield of Georgia Reviews | Glassdoor

Blue Cross Blue Shield of Georgia Reviews

Updated January 24, 2017
17 reviews

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Full-time Part-time

3.3
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Monye Connolly
6 Ratings

17 Employee Reviews

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  1. "Customer Service Associate, Claims Associate, Implementation Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blue Cross Blue Shield of Georgia full-time

    Pros

    I have worked for this insurance company for 16 years and it has afforded a great opportunity to advance in my career within the organization.

    Cons

    The company continue to strive to be the best company.


  2. "Terrible Training"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Atlanta, GA
    Former Employee - Sales in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Blue Cross Blue Shield of Georgia full-time (More than 5 years)

    Pros

    Not a single pro for this company

    Cons

    This is the worst company I have ever worked for. The Company has a poor setup and there is no organization. Employees have no accountability and transfer any call they receive to any department they wish. I can understand how everyone is so frustrated.

    Advice to Management

    Upper management needs to step up and have an easier system. Right now "Customer Service" Reps handle all the calls but are unlicensed and cannot answer any questions. This shows how large companies utilize massive hirings and don't offer any training.


  3. Helpful (1)

    "Not a good comapny to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Associate II in Columbus, GA
    Former Employee - Customer Care Associate II in Columbus, GA
    Doesn't Recommend
    Disapproves of CEO

    I worked at Blue Cross Blue Shield of Georgia full-time (More than a year)

    Pros

    Nice co-workers, current environment was an upgrade

    Cons

    Do not follow company's core values, lacks management leadership
    Very demanding and low pay and you constantly to the members

    Advice to Management

    Make changes and listen to frontline employees


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  5. "CSA I"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care and Claims Processing in Columbus, GA
    Current Employee - Customer Care and Claims Processing in Columbus, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Blue Cross Blue Shield of Georgia full-time (Less than a year)

    Pros

    Decent pay for entry level

    Cons

    Schedule changes every 3 months, Bonuses are barely anything, Benefits are good, No room for advancement unless you plan on staying on the phone for 10+ years

    Advice to Management

    Loved my first manager, he wanted to help develop me in the best way possible. Second manager was more than unprofessional. When they moved me to my third team, that manager never left her office.


  6. "Network Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Management Representative in Snellville, GA
    Former Employee - Network Management Representative in Snellville, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Blue Cross Blue Shield of Georgia (More than a year)

    Pros

    Life Balance is really great

    Cons

    Poor Leadership. They don't even know what is going on


  7. "Overrated"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Columbus, GA
    Former Employee - Customer Service Representative in Columbus, GA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Blue Cross Blue Shield of Georgia full-time (Less than a year)

    Pros

    The health insurance benefits are great. You meet some good people. You can use your experience from here (because they hire everyone) to work in another healthcare setting.

    Cons

    The pay is not good for the workload. The managers are messy, unprofessional and not knowledgable. The managers get upset if you ask for help with your job and will do anything to avoid helping. The training is long and you don't learn much about what you will actually be doing

    Advice to Management

    Hire more professional people. Invest in better training


  8. "Office"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phenix City, AL
    Current Employee - Anonymous Employee in Phenix City, AL

    I have been working at Blue Cross Blue Shield of Georgia full-time (More than 10 years)

    Pros

    Good benefits and a good place to work.

    Cons

    Cannot think of any cons right now.

    Advice to Management

    Be a little more concern of the employees when it comes to employee appreciation.


  9. Helpful (1)

    "Prepare to deal with political infighting and management's lack of vision & inability to innovate."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Implementation Manager in Atlanta, GA
    Former Employee - Account Implementation Manager in Atlanta, GA
    Doesn't Recommend
    Negative Outlook

    I worked at Blue Cross Blue Shield of Georgia full-time (More than 3 years)

    Pros

    Competitive Salaries and generous bonuses & vacation package.

    Cons

    Clients & prospects (external) have learned that the Company will do anything, no matter how immoral or debasing to land a contract ($$$). This approach leads to constant and major implementation and financial accounting errors. The company outsources/off-shores highly sensitive functions which has lead to data breaches and costly re-work. If your personal reputation is not important, this is a good place to make a good salary.

    Advice to Management

    Recognize that incremental change is more beneficial to the long-term health of the company rather than the large-scale multi-year changes which are usually out-of-date by the time they go-live. Find ways to be more responsive to customers and to how a good business operates.


  10. Helpful (2)

    "Great Company...Difficult Industry"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Atlanta, GA
    Former Employee - Director in Atlanta, GA
    Recommends
    Positive Outlook

    I worked at Blue Cross Blue Shield of Georgia full-time (More than 3 years)

    Pros

    Love the management and the folks working there...it made going into work well worth it! The office is conveniently located near Marta and there is parking out back, which is covered by the company.

    Cons

    The Healthcare Industry is politically and emotionally charged. It has undergone numerous changes and shifts throughout the years and will continue to do so in the future.

    Advice to Management

    Keep up employee morale...although you must make good business decisions that benefit the company, always consider those who you employ when push comes to shove. They are your legs...


  11. Helpful (4)

    "My experience at BCBS"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Columbus, GA
    Former Employee - Customer Service Agent in Columbus, GA
    Doesn't Recommend

    I worked at Blue Cross Blue Shield of Georgia full-time (Less than a year)

    Pros

    Team party hours no weekends great benefits

    Cons

    inconsistencies favoritism rules constantly changing the females are messy and jealous I thought this was going to be a professional enviroment

    Advice to Management

    Be consistent dont show favoritism



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