Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Reviews | Glassdoor

Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Reviews

Updated October 19, 2017
1,043 reviews

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3.0
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Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC President and Chief Executive Officer Paula Steiner
Paula Steiner
197 Ratings

1,043 Employee Reviews

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Pros
Cons
  • The work life balance was a struggle (in 33 reviews)

  • In my experience, upper management frequently turns a deaf ear to the concerns of staff level employees (in 35 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (6)

    "Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Benefi Value Advisor in Rockford, IL
    Current Employee - Benefi Value Advisor in Rockford, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC (More than a year)

    Pros

    A lot of opportunities for personal growth/experiences!
    Treat their employees great!

    Cons

    Changes made swiftly to customer service, without proper training in some areas
    At times not enough resources available to complete job efficiently

    Advice to Management

    Consolidate some areas to make jobs easier, Revisit current evaluation processes

    Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Response

    Apr 24, 2017 – HR Specialist

    Thank you for taking the time to write a review. If you have specific ideas on how some areas can be consolidated to make jobs easier or to improve the evaluation process we encourage you to share... More


  2. Helpful (1)

    "Great company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Technical Specialist in Chicago, IL
    Former Employee - Client Technical Specialist in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC (More than 10 years)

    Pros

    Wonderful company to work for, I reported directly to awesome management and easy access to the building via public transportation.

    Cons

    Left a lot a employees without jobs when they outsourced positions to India.

  3. "Very good company to work for will go back to work if offerd"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time

    Pros

    Great environment benefits are good and very diverse.

    Cons

    To much conflict between management in dept.


  4. "My experience at BlueCross Blueshield"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time

    Pros

    Work from Home Flexibility, diverse work environment, great culture

    Cons

    Limited opportunity for salary growth without changing jobs.


  5. Helpful (1)

    "FEP Program Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FEP Customer Service in Helena, MT
    Former Employee - FEP Customer Service in Helena, MT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC (Less than a year)

    Pros

    Great Training Manual, Great Trainer, Ergonomics were big

    Cons

    Bad Health Insurance, Bad Team Environment

    Advice to Management

    A team should work together and be friendly with each other, not try and stab each other in the back


  6. Helpful (1)

    "accessable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff in Richardson, TX
    Current Employee - Staff in Richardson, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time (More than 5 years)

    Pros

    competitive salary and a great company to work for.

    Cons

    work overload in some areas

    Advice to Management

    seek information from non managerial staff to have better understanding on departmental issues and concerns

    Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Response

    Oct 17, 2017 – HR Specialist

    Thank you for the review! We appreciate the feedback and your advice to management. If you have specific advice or feedback please share it with your manager (if you feel comfortable), another... More


  7. Helpful (1)

    "Sr. Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Advisor in Chicago, IL
    Former Employee - Senior Advisor in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time (More than 10 years)

    Pros

    Best reasons are the people which most are dedicated and have a passion for this company to be successful with changes to improve for a future growth and expansion.

    Cons

    Perhaps, business groups manage their employees based on their staff relationships and political influence, and not necessarily the skills and talents which can add to higher value outcomes for the company.

    Advice to Management

    HR follows each business group staffing processes, which may not be the industry best practices. Many departments do not have a standard exit interview to engage employee feedback.

  8. "Administrative assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Assistant in Houston, TX
    Current Employee - Administrative Assistant in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time

    Pros

    Great place to work for

    Cons

    There are no cons for me

    Advice to Management

    None


  9. Helpful (1)

    "Team Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time

    Pros

    Great pay and benefits, work from home.

    Cons

    Team culture is not great, no growth.


  10. "Long term employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time

    Pros

    Great culture with emphasis on compliance and inclusiveness.

    Cons

    Somewhat old school corporation in some respects but getting better.

    Advice to Management

    Embrace technology and all that it can offer.


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