Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Reviews | Glassdoor

Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Reviews

Updated December 13, 2017
1,066 reviews

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3.1
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Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC President and Chief Executive Officer Paula Steiner
Paula Steiner
213 Ratings

1,066 Employee Reviews

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Pros
Cons
  • The work life balance was a struggle (in 33 reviews)

  • In my experience, upper management frequently turns a deaf ear to the concerns of staff level employees (in 37 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (10)

    "Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Benefi Value Advisor in Rockford, IL
    Current Employee - Benefi Value Advisor in Rockford, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC (More than a year)

    Pros

    A lot of opportunities for personal growth/experiences!
    Treat their employees great!

    Cons

    Changes made swiftly to customer service, without proper training in some areas
    At times not enough resources available to complete job efficiently

    Advice to Management

    Consolidate some areas to make jobs easier, Revisit current evaluation processes

    Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Response

    Apr 24, 2017 – HR Specialist

    Thank you for taking the time to write a review. If you have specific ideas on how some areas can be consolidated to make jobs easier or to improve the evaluation process we encourage you to share... More


  2. "Case Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager in Chicago, IL
    Current Employee - Case Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time (Less than a year)

    Pros

    Great benefits along with option to work from home.

    Cons

    None at this time that I can think of.

  3. "Opportunities to Grow For Young Professionals"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time (More than 8 years)

    Pros

    Depending on the group your are associated with there can be a great sense of team collaboration, open working environment. I also love the flexible schedule where individuals can work from home as well.

    Cons

    The organization is still undergoing a transformation. There is some unknowns to how they will end up. So taking on a role, may or may not be a good idea.

    Advice to Management

    Continue on the path that you are on. Move the culture to be throughout all levels of the organization.


  4. "Large Company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    A very flexible place to work.

    Cons

    There are too many layoffs.

    Advice to Management

    No current advice to management.


  5. Helpful (2)

    "HCSC allowed me to blossom as an employee."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time (More than 10 years)

    Pros

    Flexible hours in claims processing, great benefits, plenty of opportunities to move upward, ethical company, pay was great for our demographic area.

    Cons

    This can be a very stressful job. Lots of office drama. In our particular site upper management were very unprofessional at times playing favorites, talking about others behind their backs, throwing people under the bus in front of others and not retracting those statements when proven wrong.

    Advice to Management

    Act like the professional you are supposed to be. Be consistent in how you handle people.


  6. "Network operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Operations Specialist in Richardson, TX
    Current Employee - Network Operations Specialist in Richardson, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time (More than 10 years)

    Pros

    The benefits are very good.

    Cons

    Would like to have consistency across all employees for WFH policies


  7. "Current employee-Compliance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time

    Pros

    Can occasionally work from home, great downtown location.

    Cons

    Not many benefits for a large corporation and minimal opportunities for growth.

  8. "Senior Financial Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time

    Pros

    Long tenured employees, benefits, on-site cafeteria, market recognition

    Cons

    Advancement opportunities are not applied fairly, lots of favoritism.


  9. "Overall a Good Work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Chicago, IL
    Current Employee - Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time (More than 3 years)

    Pros

    Leaders of the organization care about the wellbeing of its employees and its customers.

    Cons

    Technology and bureaucracy tend to slow progress.


  10. "Medical Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time

    Pros

    Strong commitment to collaboration, community, ethics, and diversity.
    Accepts leadership role in its markets responsibly.
    Friendly, caring employees.

    Cons

    Somewhat insular culture, resistant to pursuing best innovative practices. (This is improving, however.)

    Advice to Management

    Work closely with each state's Department of Insurance and key provider entities. As HCSC "centralizes", these local relationships will continue to "make or break" the organization.


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