Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Reviews | Glassdoor

Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Reviews

Updated October 16, 2017
223 reviews

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Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC President and Chief Executive Officer Paula Steiner
Paula Steiner
37 Ratings

223 Employee Reviews

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Pros
Cons
  • The work life balance was a struggle (in 33 reviews)

  • In my experience, upper management frequently turns a deaf ear to the concerns of staff level employees (in 35 reviews)

More Pros and Cons

  1. Helpful (1)

    "Stay away"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time

    Pros

    benefits, pay,flex, telecommuter. I can't think of anything else.

    Cons

    stressful, they don't do anything that makes sense but does everything backwards or does not make sense at all.

    Advice to Management

    Be mindful of all the stress you are causing your employees.


  2. "Membership Processor"

    StarStarStarStarStar
    • Career Opportunities
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor
    Doesn't Recommend

    I worked at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC as a contractor

    Pros

    Commute , hours, bathrooms, break rooms

    Cons

    Macromangement (when in training- structured/specific times to take lunches/breaks), always being watched when you're "on the floor" (advised to have ipod or phone facing down so higher ups won't think you're on the phone), if you end up being caught only chatting for a minute with someone across from you, you'd better snap back to work , can't be late to work even for a minute (have to log in /stamp into the system/program to punch in/out along with having to enter and initial your time when you come in on a piece of paper.
    Not enough hands on training while you're in the training class since you're expected to look up and read the guidelines which sometimes provide step to step directions.
    When you do get "on the floor" there is help from other trainers, but since you're part of a group, everyone has questions (especially when you don't have enough hands on training) and there's not enough time for them to help everyone.
    Constant meetings on updates on the guidelines, which isn't that helpful since you have to read /look up the guideline anyways.
    There is no cube/desk to only yourself, must have to share a long table with others that is compiled of PC's. So, sitting side by side. The seating arrangement in the training room is better, along the same concept but with less people and more space in between per table.
    Training consists of group discussions, group activities, and being a presenter in a group to take the lead on a membership process. More listening and group activities in training.

    Advice to Management

    Give more time for hands on training to temps , reading each guideline and figuring out what to do (each case/situation is different when it comes to the memberships) takes time. Training either needs to be more than 2 weeks, or should just start hands on training on the first day, not the last day or 2 of training. Not many people can learn by listening , rather people learn by doing it themselves. Plus, the macromanaging should either be more spread out evenly (if people can't chat across from each other, they shouldn't be able to yap practically the whole day when sitting side by side one another) or at least have a 9 hour work day with a 1 hour lunch (1/2 hour lunch and two 15 minute breaks doesn't cut it) .
    Plus , there's quite a few empty cubes and desks throughout the department/floors.... let's not all get all up close and personal with each other by sitting right next to each other.
    Provide cups at least for coffee drinkers. If you're truly wanting to go green, there still shouldn't be paper files . So until there are no more paper files, order those cups.

  3. Helpful (1)

    "ITG - Information Technology Group for HCSC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Numeros ITG Positions in Chicago, IL
    Former Employee - Numeros ITG Positions in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time (More than 10 years)

    Pros

    Compensation and Benefits can be very good

    Cons

    Little opportunity to move horizontally or vertically in IT dept. Major downsizing of IT in 2016, 2017 - most IT work now outsourced to India.

    Advice to Management

    Its too late...


  4. Helpful (2)

    "Company trying to find it's way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Team Leader in Chicago, IL
    Former Employee - IT Team Leader in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time (More than 10 years)

    Pros

    Upper management working to adapt to new realities in insurance market, good brand, nice benefits.
    Company had solid financials in order to sustain spending needed and profit changes due to ACA.

    Cons

    Some of the new leaders are mean spirited. It is obvious they want to get rid of the "old employees" any way they can.

    Advice to Management

    Stop posting phony reviews that say everything is wonderful.


  5. Helpful (2)

    "Just Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in Chicago, IL
    Former Employee - Anonymous in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time (More than 3 years)

    Pros

    Decent pay. Pretty good benefits including bonuses. Staff that have been with the company awhile are nice and helpful but seem broken.

    Cons

    I was very surprised how political the company is. A very toxic work environment. Management can not be trusted and there is very little room for advancement.

    Advice to Management

    Hire qualified managers, train them properly and drop the buddy system.


  6. Helpful (7)

    "Folks are dropping like flies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Delivery Manager in Chicago, IL
    Current Employee - Delivery Manager in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time (More than 3 years)

    Pros

    Ok salary for the workload (but promotions into management are hard); regular work from home days; some nice colleagues; Chicago headquarters is in convenient location

    Cons

    In the past few years HCSC has gotten pretty toxic. With some major losses taken due to poor strategy in the ACA space - "leadership" is trying to save a sinking ship and will take down anyone in the process. The scariest part is several coworkers that I personally know have passed away from stress related heart attacks in the last year. Of course that can't solely be attributed to the workplace but it's no coincidence.


  7. Helpful (1)

    "Expected more from this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Nurse in Chicago, IL
    Current Employee - Nurse in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time (Less than a year)

    Pros

    Coworkers are great, benefits are good, opportuniy for upward mobility, always reviewing and improving their processes

    Cons

    Promised Work at Home in interview and when I started the job they said it is in office position. Also told me after I started no PTO for first 6 months. Also never mentioned in interview. Direct manager is unethical and caught in many lies, HR has ignored every complaint made by an employee about this woman.

    Advice to Management

    Get rid of unethical managers , staff appropriately, be up front in interview about the job.

    Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Response

    Oct 2, 2017 – HR Specialist

    Thank you for the review, it is true we have great workers, opportunities for career growth and are always looking for ways to improve our processes to benefit both our members and employees. If you... More

  8. Helpful (5)

    "Leadership Killed Off the Positive Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Director in Chicago, IL
    Former Employee - Executive Director in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time (More than 10 years)

    Pros

    Fair pay; good benefits; great location (headquarters)

    Cons

    Moved from customer-focused to a bean-counting culture; rampant outsourcing of components that had been our key strategic differentiator; protected, incompetent mid- to senior leadership

    Advice to Management

    You launch regular employee surveys. Stop dismissing the results. Employees are clear about dead-weight in leadership ranks. Share the pain. Your bonuses and jobs are protected no matter the financials. Get back to a vision that employees can stand behind, like "err on the side of the customer" instead of short term profits at all costs to long term customer loyalty and employee engagement.


  9. Helpful (2)

    "Care Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Negative Outlook

    I worked at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time

    Pros

    great benefits, great co-workers and work from home

    Cons

    Management is clueless, extremely large caseloads and unrealistic goals

    Advice to Management

    listen to your front line staff


  10. "Company culture has changed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time

    Pros

    Great benefits. good corporate citizen

    Cons

    Micromanagement, company first culture, little loyalty to employees.


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