Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Reviews | Glassdoor

Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Reviews

Updated September 21, 2017
1,010 reviews

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2.9
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Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC President and Chief Executive Officer Paula Steiner
Paula Steiner
176 Ratings

1,010 Employee Reviews

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Pros
Cons
  • work/life balance can be improved (in 32 reviews)

  • In my experience, upper management frequently turns a deaf ear to the concerns of staff level employees (in 35 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (6)

    "Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Benefi Value Advisor in Rockford, IL
    Current Employee - Benefi Value Advisor in Rockford, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC (More than a year)

    Pros

    A lot of opportunities for personal growth/experiences!
    Treat their employees great!

    Cons

    Changes made swiftly to customer service, without proper training in some areas
    At times not enough resources available to complete job efficiently

    Advice to Management

    Consolidate some areas to make jobs easier, Revisit current evaluation processes

    Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Response

    Apr 24, 2017 – HR Specialist

    Thank you for taking the time to write a review. If you have specific ideas on how some areas can be consolidated to make jobs easier or to improve the evaluation process we encourage you to share... More


  2. Helpful (3)

    "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Chicago, IL
    Current Employee - Manager in Chicago, IL
    Recommends
    Approves of CEO

    Pros

    Dedicated to their employees, a diverse workforce, and providing the best health care possible. Over they years I have found my leadership to be supportive and collaborative in my goals. We have worked together to develop a relationship that allows for continued growth. Provides excellent customer service to both customers and employees. Invests in employees to provide engaging, comfortable work environments.

    Cool HQ building in downtown Chicago.

    Nice Wellness Rewards program.

    Cons

    Can overwhelm you with corporate red tape. Often times great ideas were not implemented because "we cannot do that here".

    Processes can get in the way of innovation.

    Not a leading edge company, or even a fast follower. Waits to react to market changes.

    Advice to Management

    Allow more freedom for your talented employees to be creative.

  3. Helpful (1)

    "Great work-life balance and benefits, more big-company inertia to overcome."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Techie in Richardson, TX
    Current Employee - Techie in Richardson, TX
    Recommends
    Approves of CEO

    Pros

    Many companies claim to be family-oriented, but most companies fail to deliver on that promise when it comes to time off, telecommuting, or 60 hour work weeks; HCSC puts other companies to shame in this regard. This company is truly committed to the welfare of its employees and their families, in addition to the communities in which they live. The executive management team adheres to the strategic vision it clearly outlines in frequent communications to all employees. A well-balanced approach to financial prudence, coupled with a non-investor-owned business model, have kept financial fortunes on solid footing, even in these tough times. A detailed questionnaire of all aspects of being an HCSC employee is made yearly, and management is truly responsive to any negative feedback; this isn't mere HR fluff.

    Cons

    If you're a techie, there are a myriad of job titles and compensation ranges; someone sitting in the cube next to you may be making about what you're making, but somebody sitting one floor up or down doing the same work as you may be leading a much more frugal or lavish lifestyle. As in many companies, there is a tendency to be deadline-driven in IT projects rather than quality-driven, but this culture is much more ingrained at HCSC than at other employers. This attitude seems to be resistant to change, too; perhaps compensation models for management could reflect successful completion of projects rather than simply completion of some redefined, abridged version of what they were intended to be...

    Advice to Management

    HCSC is the first company I've worked for where I've truly felt that management cared about me as a person and as a member of my community. But at the same time, sometimes the Chicago vs. everybody else attitude wears a little thin.


  4. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Recommends
    Approves of CEO

    Pros

    Great place to work, compensation is very fair and working conditions are better than most.

    Cons

    Can be a bit to process driven.

    Advice to Management

    Great job!


  5. "It is a great place to work and gain experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clerical Summer Help in Naperville, IL
    Former Employee - Clerical Summer Help in Naperville, IL
    Recommends

    Pros

    The pay is good. The hours are okay. The people are awesome.

    Cons

    Its a little boring at times.


  6. "Best Experience I Ever Had"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Chicago, IL
    Current Employee - Supervisor in Chicago, IL
    Recommends

    Pros

    Great benefits and retirement plan
    Wonderful leadership classes
    Great Diversity Awareness Program

    Cons

    H.R. needs to be consistent when handling disputes

    Advice to Management

    Be aware there is too much nepotism and middle management practices this.


  7. "Actuarial Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Actuarial Analyst in Richardson, TX
    Current Employee - Actuarial Analyst in Richardson, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time (More than a year)

    Pros

    Rotation Program
    Decent Work Life Balance
    Solid Study Program
    Interesting Projects
    Growth

    Cons

    Would be nice if they offered salary increases with exams instead of just bonuses. BCBSTX's study program is still very competitive though.

  8. "Overall, it is a good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Specialist in Chicago, IL
    Current Employee - Senior Specialist in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time (More than 3 years)

    Pros

    Focuses on employees and their health/happiness.

    Cons

    A lot of fat that the company would benefit from trimming


  9. "a Company that cares about their employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Supervisor in Abilene, TX
    Current Employee - Quality Supervisor in Abilene, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time (More than 8 years)

    Pros

    This company will develop and set a person up for retirement - Additionally, the professional environment is a huge plus.

    Cons

    The only cons of this company - sometimes you may only promote to a limit and not be able to promote any higher depending on the area of expertise.

    Advice to Management

    This is a great company to work for to develop your management skills.


  10. "Terrific, caring company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CAFM Specialist/Facilities Planning in Belleville, IL
    Current Employee - CAFM Specialist/Facilities Planning in Belleville, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time (More than 3 years)

    Pros

    Wonderful management, continuous training. They assist you in meeting your goals and moving up.

    Cons

    The health insurance business is "iffy" right now...........not sure what the future holds.

    Advice to Management

    Keep doing what you're doing..........I feel secure and you've made me feel that way.


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