Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Reviews | Glassdoor

Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Reviews

Updated November 16, 2017
673 reviews

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Current Employees

3.2
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Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC President and Chief Executive Officer Paula Steiner
Paula Steiner
150 Ratings

673 Employee Reviews

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Pros
Cons
  • The work life balance was a struggle (in 33 reviews)

  • In my experience, upper management frequently turns a deaf ear to the concerns of staff level employees (in 35 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (7)

    "Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Benefi Value Advisor in Rockford, IL
    Current Employee - Benefi Value Advisor in Rockford, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC (More than a year)

    Pros

    A lot of opportunities for personal growth/experiences!
    Treat their employees great!

    Cons

    Changes made swiftly to customer service, without proper training in some areas
    At times not enough resources available to complete job efficiently

    Advice to Management

    Consolidate some areas to make jobs easier, Revisit current evaluation processes

    Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Response

    Apr 24, 2017 – HR Specialist

    Thank you for taking the time to write a review. If you have specific ideas on how some areas can be consolidated to make jobs easier or to improve the evaluation process we encourage you to share... More


  2. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Staff was nice, always upbeat and smiles. Easy to work with colleagues.

    Cons

    Salary is too low, long work hours during month end, quarter end and year end.

    Advice to Management

    Start paying little more salary so employees can work better.

  3. "nurse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time

    Pros

    Work from home, decent hours, although with changes on horizon I don't know how long either of those things will last. the job itself is good and not labor intensive, I get to use my brain and analyze things, utilize critical thinking and collaborate with other disciplines which is good and efficient.

    Cons

    EVERYTHING is a secret from management. we get no information and what we do its bits and pieces and nothing is ever straight forward. Its annoying and frustrating. We get dragged downtown for meetings that could have been done easily over conference call as a means to promote a "rah rah" atmosphere and rally the troops but in essence they just wait to the end of the power point to drop a game changing bomb on us for what is headed our way, instead of saying, here is the business need and here is what we need from you. There is no transparency from upper management and because you work from home its almost like it gets manipulated and hung over your head to do more work.

    Advice to Management

    TALK TO US! frequently, regularly and without the fluff. Be honest, otherwise people are going to leave and quality will suffer. I know that the changes are meant to improve business and drive results but it shouldn't be done at the cost of your people.


  4. "Lofty goals, caring culture!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Leader in Chicago, IL
    Current Employee - Leader in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time (More than 5 years)

    Pros

    High standards and strong brand. Town Halls help connect us to business and organizational changes. Company cares about its people. Excellent benefits, pension plan is great.

    Cons

    None that I can think of. Industry is undergoing tremendous changes and the uncertainty tied to Healthcare and ACA has presented challenges for us.


  5. Helpful (2)

    "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Care Coordinator UM/CM II in Richardson, TX
    Current Employee - Care Coordinator UM/CM II in Richardson, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time (More than a year)

    Pros

    BCBSTX is a diverse company. You will feel welcome no matter what. There is room for advancement if you're a nurse and you're willing to put in some effort. There is opportunity to work from home. Working in a corporate environment is nice and there are lots of perks.

    Cons

    As a nurse, if you are not in management you will have to meet monthly production goals which can be difficult.


  6. "Sr UAT Tester"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - UAT Tester in Marion, IL
    Current Employee - UAT Tester in Marion, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time (More than 10 years)

    Pros

    Constant room for advancement and professional development

    Cons

    Insurance industry is in kind of a state of flux with the governmental changes. I am just glad that I am not at the top rung of leadership.

    Advice to Management

    Hang in there. You are doing great considering the uncertainty of today's world


  7. Helpful (1)

    "Manager - Corp Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time

    Pros

    Benefits, benefits, benefits, PTO, PTO, PTO!

    Cons

    Leadership is all over the place, no clear direction, underwriting gains and risk management success blinds good decision making about people.

    Advice to Management

    Remove management layers to improve communication.

  8. Helpful (1)

    "Operational"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time (More than 5 years)

    Pros

    Benefits are great,and its centrally located in the downtown area

    Cons

    This company is unethical! Run,as far away from this Organization as you can!
     Blue Cross is surviving only and I repeat ,only on its Brand! Make sue you have an exit strategy, Leadership is the weakest I have ever experienced. Don't do it! Run!

    Advice to Management

    Work on your ethical behaviors.


  9. "My experience at BlueCross Blueshield"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time

    Pros

    Work from Home Flexibility, diverse work environment, great culture

    Cons

    Limited opportunity for salary growth without changing jobs.


  10. Helpful (1)

    "Great place for saftey"

    StarStarStarStarStar
    • Career Opportunities
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor

    I have been working at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC as a contractor

    Pros

    Its that typical cubicle job you always here about.

    Cons

    It's kind of the same routine


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