Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Reviews | Glassdoor

Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Reviews

Updated December 10, 2017
1,065 reviews

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1,065 Employee Reviews

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Pros
Cons
  • The work life balance was a struggle (in 33 reviews)

  • In my experience, upper management frequently turns a deaf ear to the concerns of staff level employees (in 37 reviews)

More Pros and Cons

  1. "Compliance Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time

    Pros

    Competitive salary and benefits. Offices are attractive and well located. HQ has a fitness center. Flex time and work from home days are possible. Management supports corporate ethics commitment.

    Cons

    For a good number of employees, the workload is expanding on a regular basis without relief, making it difficult or unlikely for these employees to launch and complete true personal initiatives, which are required for high performance ratings. Just performing all of one’s growing responsibilities well does not warrant a high rating. This situation can lead to stress, which is common for many employees. The situation also leads to jockeying and politics surrounding the assignment of new workloads.

    Advice to Management

    Commit to balancing the workload and come up with more realistic performance rating criteria.


  2. "HCSC review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Client Technical Professional in Chicago, IL
    Former Employee - Senior Client Technical Professional in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time (More than 10 years)

    Pros

    Corporate Fitness Center in main offices. Work life balance very good. Promoting from within.

    Cons

    Workloads varied by teams that worked closely together. That created tension among co-workers.

    Advice to Management

    Find supervisors and managers that support the person doing the work.

  3. "Recruiting Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time

    Pros

    Flexible, caring management, advancement opportunities

    Cons

    Pto policy and health insurance options changed


  4. "Accountant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time

    Pros

    Great pay, great benefits, great working environment

    Cons

    Not a good commute, politics


  5. Helpful (3)

    "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Care Coordinator UM/CM II in Richardson, TX
    Current Employee - Care Coordinator UM/CM II in Richardson, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time (More than a year)

    Pros

    BCBSTX is a diverse company. You will feel welcome no matter what. There is room for advancement if you're a nurse and you're willing to put in some effort. There is opportunity to work from home. Working in a corporate environment is nice and there are lots of perks.

    Cons

    As a nurse, if you are not in management you will have to meet monthly production goals which can be difficult.


  6. Helpful (2)

    "If you don’t have anywhere to go..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Gather a amount of smart persons. However soon they left

    Cons

    Middle management team is lack of knowledge of how systems work. Can’t believe how they manage; architecture and infrastructure are out of date

    Advice to Management

    Hey you also need to catch up with advance management style. Do not sit in meetings all day long


  7. "Lofty goals, caring culture!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Leader in Chicago, IL
    Current Employee - Leader in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time (More than 5 years)

    Pros

    High standards and strong brand. Town Halls help connect us to business and organizational changes. Company cares about its people. Excellent benefits, pension plan is great.

    Cons

    None that I can think of. Industry is undergoing tremendous changes and the uncertainty tied to Healthcare and ACA has presented challenges for us.

  8. Helpful (5)

    "Unstable - consider waiting a few years before joining"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Chicago, IL
    Former Employee - Senior Manager in Chicago, IL
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time (More than 10 years)

    Pros

    Depends on the area of the organization you work in. This is a large company so experiences can vary greatly. While there have been significant changes to compensation & benefits over the years, mid-level jobs are still competitive. Entry level jobs are not as much as many other companies offer greater work/life balance, flexibility, less expensive insurance premiums, greater health coverage, higher wages, etc. There are many opportunities for growth & development. The company focuses heavily on diversity & inclusion. Ethics & compliance is a cornerstone. All as a result of lessons learned.

    Cons

    The company has suffered financially over the past few years due to health care reform. As a result, there have been (and continue to be) many organizational changes. Roles are not clearly defined, goals are ambiguous, less investment in the tools & resources needed to perform. Large employee buy-outs which have lead to inexperienced staff and in some cases incompetency. Disconnected leadership. The customer first culture has changed to a more cost structured approach (level of service is based on what you pay). They still offer products on the health insurance exchange, but they are costly and complex. The company used to advocate for its members (by taking the member out of the middle), now a series of new roles have been created, which has become much more invasive in managing the members health (which at times can be contradictory to health care professionals).

    Advice to Management

    Rebuild trust with employees, invest in the tools & technologies needed to improve and sustain performance, put the customer first. Simplify the products & services offered. Remember what it means to be a non-investor owned company. Take care of your employees and they will take care of you.


  9. Helpful (1)

    "nurse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time

    Pros

    Work from home, decent hours, although with changes on horizon I don't know how long either of those things will last. the job itself is good and not labor intensive, I get to use my brain and analyze things, utilize critical thinking and collaborate with other disciplines which is good and efficient.

    Cons

    EVERYTHING is a secret from management. we get no information and what we do its bits and pieces and nothing is ever straight forward. Its annoying and frustrating. We get dragged downtown for meetings that could have been done easily over conference call as a means to promote a "rah rah" atmosphere and rally the troops but in essence they just wait to the end of the power point to drop a game changing bomb on us for what is headed our way, instead of saying, here is the business need and here is what we need from you. There is no transparency from upper management and because you work from home its almost like it gets manipulated and hung over your head to do more work.

    Advice to Management

    TALK TO US! frequently, regularly and without the fluff. Be honest, otherwise people are going to leave and quality will suffer. I know that the changes are meant to improve business and drive results but it shouldn't be done at the cost of your people.


  10. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Staff was nice, always upbeat and smiles. Easy to work with colleagues.

    Cons

    Salary is too low, long work hours during month end, quarter end and year end.

    Advice to Management

    Start paying little more salary so employees can work better.


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