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Blue Cross Blue Shield of Massachusetts

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Blue Cross Blue Shield of Massachusetts

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Blue Cross Blue Shield of Massachusetts Reviews

Updated May 15, 2023

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Found 467 of over 546 reviews
4.0
81% Recommend to a Friend
Blue Cross Blue Shield of Massachusetts President and CEO Sarah Iselin
88% Approve of CEO

Found 466 of over 546 reviews

4.0
81%
Recommend to a Friend
88%
Approve of CEO
Blue Cross Blue Shield of Massachusetts President and CEO Sarah Iselin
Sarah Iselin
284 Ratings

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Top Review Highlights by Sentiment

Pros
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Blue Cross Blue Shield of Massachusetts and is not affected by filters.

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  1. 5.0
    Current Employee

    Review

    Apr 27, 2023 - Manager in Hingham, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great place to work. I enjoy working there

    Cons

    None cannot name one at this time

    Be the first to find this review helpful
  2. 3.0
    Former Employee, less than 1 year

    Decent Pay Terrible Management

    May 15, 2023 - Member Service Representative in Hingham, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good pay, work from home

    Cons

    Micromanaged into the next dimension

    Continue reading
    Be the first to find this review helpful
  3. Join the Blue Cross Blue Shield of Massachusetts team
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  4. 4.0
    Current Employee

    Amazing Company Limited by Not-for Profit Status

    Jan 18, 2023 - IT Consultant 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Tenure is Amazing of most employees here and the Past CEO was phenomenal in representing the customer and the business. New CEO starting in 2023. The HR is accommodating and friendly. They are very forthcoming with Job expectations and what it takes to succeed. Matrix management makes for lots of room to move around once you get out of the entry level roles.

    Cons

    If you do not make a strong first impression or show initiative you can get stuck. Not so much a con as it if proof of your ability to work hard and show your strength. Once you have moved on it becomes easier to try new roles and flex into your own but the entry level can turn into a dead end or burn out if you are not diligent about moving on. The Salary is very tight since the company presents as a Not -for Profit Organization. This came make salary discussions difficult. This is not to slight the company but the wadge gap in MA does not stand up against the cost of living/housing in MA. The salary is livable with partners or roommates but not alone.

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    Blue Cross Blue Shield of Massachusetts Response

    We truly appreciate your candor! We are happy to hear your feedback on working here and are so glad you are enjoying your experience here at BCBSMA. We thank you sharing your experience and for Bringing your True Colors to Blue! If you have any further feedback to share please email us at talent@bcbsma.com

  5. 5.0
    Current Employee, more than 1 year

    Super support system

    Apr 13, 2023 - Member Service Representative in Quincy, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Constant support from coworkers and management. Many networking options. Growth is incredible if you are self disciplined and want to thrive. Work life balance is great. They care about your well being!

    Cons

    Some late nights but you sign up for that when you apply so you know what you are getting into.

    Continue reading
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  6. 4.0
    Current Employee

    Great work life balance

    May 5, 2023 - Recruiter in Boston, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work life Balance is great

    Cons

    Pay could be stronger, and more career opportunity

    Be the first to find this review helpful
  7. 4.0
    Former Employee, more than 5 years

    Non profit company

    Mar 29, 2023 - Data Entry Specialist in Boston, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    401k is phenomenal. Benefits, time off, wellness offerings, inclusive, caring, flexible, beautiful campus, COMMUNITY, great cafe, associate loan options, tons of career opportunities and growth available. Friends.

    Cons

    PAY. Way below market for tenured employees. Its great for entry level pay, but takes years to make enough to buy or own a house, have kids, save for retirement, etc. Tenured employees are forgotten about. The health insurance offerings are subpar, nothing special for being an insurance company.

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  8. 1.0
    Former Employee

    Don't know which is worse IT executive leadership or subpar HR department

    Oct 26, 2022 - IT Leader 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    IT executive leadership team thought me how not to be a leader. Thanks! IT infrastructure team is good and has good leader VP of IT.

    Cons

    I will keep it to the point based. This is solely based on on my experience. 1. CIO- has not demonstrated the ability to run an IT shop. All talk, no action. Afraid to making meaningful changes. Hires, fires and repeat. Really haven't put out any priority or implemented changes. 2. As another review states, absolute waste of portfolio funds. Mostly spend on outsourced vendors who have very close relationship with executive team. Some former employees these vendor companies. 3. Where is HR? seriously, they are quick to Hire and fire people (especially those who joined new) but isn't taking a moment to reflect on symptom. It is an ineffective IT executive leadership. Period. 4. Promotions are based on who you know, plenty Sr. Directors with titles that doesn't make sense. Goes back to option #2, 3 .... HR who? 5. Outdated technology, learnt nothing that would help me in my next role. 6. Quick to fire people especially those who joined new. Yet, those who were promoted by executives with ambiguous roles can stay. Again... HR who?

    Continue reading
    6 people found this review helpful
  9. 5.0
    Current Employee

    Great Comapny

    Apr 21, 2023 - Business Analyst 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They are an amazing company to work for and they relay information well to everyone.

    Cons

    I dont have any cons

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  10. 2.0
    Former Employee, less than 1 year

    Run away from this company

    Dec 12, 2022 - Member Service Representative in Boston, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    No weekends Working from home option

    Cons

    Leaders treat you as if you were in the military. They offer work from home but do not trust you to do the work. They are constantly checking on you and questioning where you are, even when they can actually see your screens and know that you are working. They make you feel like your best efforts are not good enough. Do yourself a favor and look for a better work environment. I got recommendation letters from previous managers as proof that I am a responsible professional. There is a reason why they offer a bonus spread out through your first year and after you finish their training, because they know they are not treating their employees correctly.

    Continue reading
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  11. 3.0
    Current Employee

    Is it worth it?

    Jan 27, 2023 - Business Expert 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    It is a great company to work with, Great benefits for associates.... Tuition reimbursement, Student loan help of $75 each month...

    Cons

    The leadership isn't good. You are rewarded by getting more work instead of getting a promotion. When asked about it they state budget, but continue to hire more and more people upon the team. They do not want to see you grow or provide more money

    Continue reading
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    Blue Cross Blue Shield of Massachusetts Response

    We truly appreciate your candor! We thank you for sharing your experience and would welcome an open dialogue with you to further understand your experience with us in order to improve. If interested in doing so or if you have any further feedback to share please email us at talent@bcbsma.com

Viewing 1 - 10 of 466 Reviews
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Blue Cross Blue Shield of Massachusetts Reviews FAQs

Blue Cross Blue Shield of Massachusetts has an overall rating of 4.0 out of 5, based on over 546 reviews left anonymously by employees. 81% of employees would recommend working at Blue Cross Blue Shield of Massachusetts to a friend and 81% have a positive outlook for the business. This rating has improved by 2% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Blue Cross Blue Shield of Massachusetts employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Blue Cross Blue Shield of Massachusetts. This rating has improved by 1% over the last 12 months.

81% of Blue Cross Blue Shield of Massachusetts employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Blue Cross Blue Shield of Massachusetts 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Blue Cross Blue Shield of Massachusetts to be culture, career development, benefits and the cons to be senior leadership, management, compensation.

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Blue Cross Blue Shield of Massachusetts

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We’re proud to announce that we were voted Best Health Insurance Provider in this year’s Best of Business awards! Thank you Worcester Business Journal for this honor and to their readers for selecting us. As a locally based, not-for-profit company serving Massachusetts for more than 80 years, we're also proud of our recognition for community involvement and leadership. Click here to learn more about our award-winning services:
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Glassdoor has 546 Blue Cross Blue Shield of Massachusetts reviews submitted anonymously by Blue Cross Blue Shield of Massachusetts employees. Read employee reviews and ratings on Glassdoor to decide if Blue Cross Blue Shield of Massachusetts is right for you.