Blue Cross Blue Shield of Michigan Reviews | Glassdoor

Blue Cross Blue Shield of Michigan Reviews

Updated November 2, 2017
41 reviews

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Blue Cross Blue Shield of Michigan President and CEO Daniel J. Loepp
Daniel J. Loepp
19 Ratings

41 Employee Reviews

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Pros
  • A lot of flexibility in work hours and management takes work/life balance seriously (in 28 reviews)

  • Good company with great benefits and decent pay (in 52 reviews)

Cons
  • Work/life balance at least 2-3 days per week if possible (in 16 reviews)

  • No work from home opportunities at this time (in 9 reviews)

More Pros and Cons

  1. "Snaps up and Chews up acquisitions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Blue Cross Blue Shield of Michigan full-time

    Pros

    There were few BCBSM colleagues who were genuinely good people, though in a tough spot due to the overwhelming bureaucracy and hypocritical unethical culture.

    Cons

    BCBSM purports to have the highest standards of business ethics, and there may be subsets of the business who do live out these objectives. The machine that is BCBSM speaks as though they value their acquisitions but wants nothing but to gobble them up and throw the talent out, leaving puppets in their place.

    Advice to Management

    It's probably too late, but put feet on the ground, listen to legacy employees, empower them and help them succeed. Stop the bureaucracy. It doesn't look good on you.


  2. "Promotes abuse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pharmacy Services
    Current Employee - Pharmacy Services
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Growth potential. If you know how to abuse vendors in order to undercut costs, you MIGHT get promoted in like 3 years.

    Cons

    Very abusive to their vendors. Vindictive, manipulative, and absolutely unprofessional to their vendors. Encouraged to treat vendors like punching bags.

    Advice to Management

    Put a muzzle on your low level pharmacy management kids.

  3. Helpful (1)

    "Dont believe the hype"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Blue Cross Blue Shield of Michigan full-time

    Pros

    Benefits are decent for an insurance company but steady increasing.

    Cons

    No real career path. Leadership only promotes friends and family.

    Advice to Management

    Work on fostering a better culture.


  4. Helpful (1)

    "Employees not valued"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Detroit, MI
    Former Employee - Anonymous Employee in Detroit, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Blue Cross Blue Shield of Michigan full-time (More than 10 years)

    Pros

    Good benefits for those hired before 2008.

    Cons

    Top heavy. Executives get unrealistic bonuses but high performing employees receive 2 -3% annual increases. Very little motivation to perform your best.

    Advice to Management

    The head of the company awards his circle of "friends" and rarely looks beyond.


  5. "Sr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Senior Software Engineer in Detroit, MI
    Current Contractor - Senior Software Engineer in Detroit, MI
    Doesn't Recommend
    Neutral Outlook

    I have been working at Blue Cross Blue Shield of Michigan as a contractor (More than 5 years)

    Pros

    There is no best reson if you want to relax in ur life then come and work here

    Cons

    No growth in carrier.. you will be not recognized gor your work

    Advice to Management

    Benifits are good. Psid vacation and other bonuses


  6. Helpful (1)

    "Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Blue Cross Blue Shield of Michigan full-time

    Pros

    Some great hard working staff

    Cons

    No possibility for advancement. Poor management. No incentive for hard work. Hard workers are ignored. Managers play favorites.

    Advice to Management

    Get management training and care about what you do!

    Blue Cross Blue Shield of Michigan Response

    May 3, 2017 – HR

    Thank you for your review. I agree, a lot of great people work at BCBSM. Sorry you did not have a great experience at the Blues. We encourage employees to reach out to their engagement coaches to... More


  7. "Waste of Time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Detroit, MI
    Former Employee - Customer Service Representative in Detroit, MI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Blue Cross Blue Shield of Michigan full-time

    Pros

    Diverse work environment
    Lots of networking group/organizations within the company
    Good benefits package after 90 days

    Cons

    Training not adequate and the trainers teaching is very confusing.
    Long waiting period before benefits go into effect

    Advice to Management

    Before offering positions to new CSRs make sure that the training staff has the ability to relay the information to the class without confusion.

    Blue Cross Blue Shield of Michigan Response

    May 3, 2017 – HR

    Thank you for recognizing BCBSM as a diverse and inclusive work environment. The Diversity and Inclusion Division host a lot of networking and professional development events. D&I promotes a... More

  8. "Revolving Door - Sketchy Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Detroit, MI
    Former Contractor - Anonymous Contractor in Detroit, MI
    Doesn't Recommend
    No opinion of CEO

    I worked at Blue Cross Blue Shield of Michigan as a contractor (Less than a year)

    Pros

    Good physical security, reasonable on-boarding process, free secured parking (albeit a long walk if you are a contractor). Good cafeteria. Location is walking distance to Greektown.

    Cons

    Large number of short-term contractors. Many just outright quit due to the lunacy of the place, others were brought on and quickly let-go. Many contractors are there for only 2 - 3 months. Very poor management, making unethical or even illegal demands on contractors. HR would not take action against a full-time BCBSMI direct employee who was openly hostile and threatening in meetings, advising contractors who raised concerns that they would be fired over any complaint against a direct hire.

    I have never worked for a company where C-level and Directors were under contract, but that is apparently the norm at BCBSMI. Direct managers and supervisors are, well, imagine those who managed to graduate from Detroit high schools, then may or may not have gotten a college degree. Marginal at best. Examples include a newly assigned manager that insisted the contractor staff arrive daily for weeks of 8 AM meetings, but never arrived on time herself. Typically she arrived at 8:30 or later, while we waited for her. Also insisted that we work through lunch time. Poor financial management caused a bloodletting of contractors and direct hire people. This included several who had moved from other states, or had resigned prior employers only to be fired due to being way over budget before their offers were even made.

    Cubicals in our area had to be from the early 1980s, and were tiny compared to the cubes and offices provided by other employers. Very crampt conditions. Lots of small flies throughout the building the entire time I was there. Oh - the custodians will not pick up trash - employees have to do that themselves. Very weird place.

    Advice to Management

    Hire better leadership. Stop using fuzzy math, and asking contractors to put their name on your very questionable figures.


  9. Helpful (5)

    "It's not what it looks like"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Detroit, MI
    Former Employee - Senior Manager in Detroit, MI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    great location downtown for when you can't wait to get a drink after work

    Cons

    Horrible place to work. Someone needs to do a deep dive analysis of the company's behind the scenes dealings and get a line of sight on the number of high paid VPs and senior VPS the place has. Its tough to keep costs in check for customers who need to buy health care benefits.

    Advice to Management

    Look at what is really going on if you want true talent to take the company forward.


  10. "Case managemeny"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blue Cross Blue Shield of Michigan full-time

    Pros

    There are no pros. Terrible. You get to work from home

    Cons

    Terrible managent on a daily basis

    Advice to Management

    Hire trained managers who can intelligently approach their staff


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