Blue Cross Blue Shield of Michigan Reviews | Glassdoor

Blue Cross Blue Shield of Michigan Reviews

Updated July 28, 2017
42 reviews

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Blue Cross Blue Shield of Michigan President and CEO Daniel J. Loepp
Daniel J. Loepp
17 Ratings

42 Employee Reviews

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Pros
  • A lot of flexibility in work hours and management takes work/life balance seriously (in 23 reviews)

  • Good company with great benefits and decent pay (in 47 reviews)

Cons
  • No work-life balance, opportunities to work from home are extremely limited (in 11 reviews)

  • Some areas can work from home while others cannot (in 10 reviews)

More Pros and Cons

  1. Helpful (1)

    "Individual Contributor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Representative in Detroit, MI
    Current Employee - Account Representative in Detroit, MI
    Doesn't Recommend

    I have been working at Blue Cross Blue Shield of Michigan full-time (More than 3 years)

    Pros

    Benefits, paid parking, tuition reimbursement,

    Cons

    Leadership and nepotism. Some areas can work from home while others cannot. No flex time. The old school leaders are the best.

    Advice to Management

    Educate yourself and learn the jobs that your reports do.


  2. "Over automated business"

    StarStarStarStarStar
    • Work/Life Balance
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Location (downtown of Detroit), a decent salary

    Cons

    Everything is over automated and super process oriented. There is a little niche for an employee to add a human touch.

    Advice to Management

    To make this business a bit friendlier for the employees

  3. Helpful (1)

    "Still a contractor after five years"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I have been working at Blue Cross Blue Shield of Michigan full-time

    Pros

    Rewarding opportunity to help people understand a very complicated product. Generally good experiences working with others passionate about their jobs. Flexible about working from home.

    Cons

    Very flat department structure with no opportunity to advance. Despite five years of stellar work, still a contractor. Work is appreciated by immediate supervisors, unrecognized by management.

    Blue Cross Blue Shield of Michigan Response

    May 3, 2017 – HR

    Thank you for recognizing the passion of BCBSM employees and the social mission they promote! I encourage you to reach out to your supervisors and discuss your career goals. Best of luck to you on... More


  4. "Former contractor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Detroit, MI
    Former Employee - Anonymous Employee in Detroit, MI

    Pros

    Great rate of pay (but if contract, the agency gets as much as you make for every hour)
    Some managers are engaged and very professional and friendly

    Cons

    Management overall and direction, giving enough work for 40 hours, not having any budget to apply time to and work from home is not really an option but a way to get people in the door. Also, in three months I had 3 managers, so it was very difficult to determine expectations while different rules/policies are given by different managers

    Advice to Management

    Find the waste of money in the billing and agency contracts and give work to current employees; honesty and less changes of manager


  5. Helpful (2)

    "case manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager in Detroit, MI
    Current Employee - Case Manager in Detroit, MI
    Doesn't Recommend
    Neutral Outlook

    I have been working at Blue Cross Blue Shield of Michigan full-time (More than 8 years)

    Pros

    Good benefits colleagues are helpful and supportive

    Cons

    Atmosphere has changed from 5 year's ago now Increasing work load and documentation each year giving less and less time for members. No consistency betweenmanagers some very helpful give you autonomy others micromanage job requirements change weeklymost staff salary but work 12 hours and work Saturdays to keep up with workload only managers leave on time

    Advice to Management

    Better communication between management and staff more team builing put in time to catch up


  6. Helpful (4)

    "Company Culture is Terrible!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Detroit, MI
    Former Employee - Business Analyst in Detroit, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Blue Cross Blue Shield of Michigan full-time (More than 8 years)

    Pros

    Great benefits, good perks while working for the company, name recognition, company grounds kept in great condition.

    Cons

    No work-life balance, opportunities to work from home are extremely limited. Leadership is in need of total overhaul. No equity in treatment of employees, technology EXTREMELY outdated. Hard to get things updated because of all the channels required to make changes happen. Company is very top heavy as far as executive leadership is concerned. No autonomy, leaders micro manage so that they can validate their position's importance.

    Advice to Management

    Clean out the remaining employees that have the old school mentality on leadership. Follow the ideologies of some of the newer leaders that may have come from successful companies. Stop promoting based on personal preferences and look at who can actually perform the job best.


  7. Helpful (4)

    "Micromanagement to the fullest degree!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader
    Former Employee - Team Leader
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Blue Cross Blue Shield of Michigan full-time

    Pros

    Great coworkers, good health benefits, and I can't think of any further pros.

    Cons

    Poor training, no leadership support, Directors bully employees, very negative atmosphere, very punitive, poor parking situtation, micromanage EVERYTHING you do including when you go to bathroom and how often. Salaries are very low compared to competitors.

    Advice to Management

    Director overhaul. Most of them in clinical Depts are bullies and don't even know how to do the job.

  8. Helpful (1)

    "blue cross"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    not really any pros to mention

    Cons

    low pay and low hourly wage, hours are too long

    Advice to Management

    better training


  9. Helpful (2)

    "CSR II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Disapproves of CEO

    I have been working at Blue Cross Blue Shield of Michigan full-time

    Pros

    The company offers great pay with great benefits. and they match 401k and a fully vested pension plan. all the peers are so supportive

    Cons

    Micro Managed, Everything is seniority based so you wont get promoted based on skill set. really think before you apply here


  10. Helpful (9)

    "Do no recommend if you are not mentally strong and secure in self for it is a potential that you will be tested daily"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Individual Contributor in Detroit, MI
    Former Employee - Individual Contributor in Detroit, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Blue Cross Blue Shield of Michigan full-time

    Pros

    Health benefits and incentives; some departments have work from home and flex time (but this is dependent on the "manager's discretion" so you might see some people, even within the same department, having more flexibility with this in comparison to others that are working just as hard or harder for some leaders simply use it as a Pro for those that are liked.)

    Cons

    No discussion of career paths (some find it difficult to leave the role of an administrative assistant, specialist, analyst, or senior analyst); vague response or no response if there is an inquiry on why, after applying for a position, (seemingly fitting the job description or having the skills listed in a job posting) an interview is not even scheduled. There doesn't seem to be a true Talent Acquisition department. It seems to exist in name only. They have the tools that require an individual to list their skills on an annual basis, but they don't seem to do anything with the data (at least from the employee's perspective). The Employee Relations department's role seems to collect data as well, but their focus is to protect the company so behavior such as mind games, sabotage of work, outright lying (even within a team) about what someone said to attempt to destroy a person's reputation with someone that they are working with runs rampant. There seems to be no true leadership development either. It's as if they're expecting the same leaders that have issues to figure it out and then these same leaders go on to train others on how to behave (which is dysfunctional). The examples of some questionable leadership that I saw was the attempt to use power to threaten or take away someone's job that wasn't liked by way of demotion, intimidation, or outright lying about people. I saw relationships damaged or destroyed and the targeted person blind-sided because of not knowing that a team leader or manager went to other leaders and managers (some of them actually call this "networking") all because their insecurities regarding the person's capabilities caused them to attempt to destroy the person's reputation. This has gone on for years in the department that I observed, but since they are still there, I can't help but wonder if the company (though there have been complaints and lawsuits about some of these individuals) actually agrees to this behavior. Employees' health (physical, mental, or both) have suffered (that's why some are on stress leave, medical leaves, in therapy, or on anxiety medication). This is not a normal life to live, but if you are in certain departments for awhile, it might become your new normal. This is why I do not recommend it unless you are mentally strong and secure, but if you are, you might risk the loss of the job but to keep your mental or physical health, you going to have to willingly risk losing it or become the way they are to survive it. Hopefully, you are stronger than that if you decide to risk staying (if it's going on in your department) or risk applying.

    Advice to Management

    It's a waste. They're not interested. It would be a waste of words.


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