Blue Cross Blue Shield of Michigan Reviews | Glassdoor

Blue Cross Blue Shield of Michigan Reviews

Updated June 26, 2017
105 reviews

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3.0
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Blue Cross Blue Shield of Michigan President and CEO Daniel J. Loepp
Daniel J. Loepp
28 Ratings

105 Employee Reviews

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Pros
  • A lot of flexibility in work hours and management takes work/life balance seriously (in 23 reviews)

  • Good company with great benefits and decent pay (in 47 reviews)

Cons
  • No work-life balance, opportunities to work from home are extremely limited (in 11 reviews)

  • Some areas can work from home while others cannot (in 10 reviews)

More Pros and Cons

  1. Helpful (2)

    "Leadership/HR/Annual Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Trainer/Designer/Specialist in Detroit, MI
    Former Employee - Trainer/Designer/Specialist in Detroit, MI

    I worked at Blue Cross Blue Shield of Michigan full-time (Less than a year)

    Pros

    BCBSM it is a good company overall. Just like any company, you can have poor leaders in charge of the workers. Good benefits, decent pay. Lots of opportunities to gain experience and advancement in other departments.

    Good or bad...depends on how you look at it...They know they are in the wrong often when letting someone go. That's why they include arbitration lawyers/judges in their separation papers with employees, with the caveat that they will pay for arbitration if you choose to sue in the event you lose your job. This is so they will have a better chance of winning and keep the lawsuit out of public record.

    Annual Review:
    After your review, you can acknowledge or dispute review feedback. You can get a bonus in addition to your raise.

    Cons

    RE Leadership:
    There was a leader that would not take responsibility for her management shortcomings and she would consistently throw her team under the bus to save herself and to make her look better to her leadership. She would twist the truth and lie to suit her needs. Upper management has a tendency in HR to protect their managers even if the manager is the problem. This leads to extraordinary rates of turnover in the department. One would think that at some point, upper management would look at their leadership and make the necessary changes and realize that replacing 8 people/positions on a 9 person team within a 3 year period is not normal. The people being replaced are not the manager, but the worker bees. For example, even when companies like GM, Ford, Wells Fargo, etc... are in trouble someone at the top has to take responsibility for poor leadership and step down or be replaced. Not at BCBSM ...HR SFD will replace the worker bees at unusually high rates to cover their behinds and therefore nothing ever changes because it is everyone else's fault and management does not take responsibility. They are still replacing people to this day. This has gone on for years. They have lost good people and wasted investment in training them. BCBSM did move this manager's team from her direct leadership, but she was allowed to stay on as a manager, because she had a couple of more years to go before she could retire. They got a new manager and are still doing the same process today. Sad. Low morale.

    Annual Review:
    Leadership wrote your PERSONAL goals for you so they can look good to their management. Crazy! I know it was not done like that in the entire company, but this is an example of what leadership could get away with to protect poor management. They could then always say you didn't meet a personal goal, because it was actually their goal and not yours.

    Leadership has been known to show favoritism.

    Advice to Management

    Especially when turnover is high (and even when it's not), look deeper at your management BEFORE you agree to turnover a position. BE FAIR . You're losing good people and management is not always right nor do they tell the truth simply because they are "management or leadership", Buses run people over everyday, It's up to the driver to stop the bus and make amends to fix the problem and get help.


  2. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blue Cross Blue Shield of Michigan full-time

    Pros

    Great opportunities to gain learning and development skills.

    Cons

    Leadership needs to give better direction and engagement

  3. Helpful (5)

    "I expected different from a corporation this size"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst in Detroit, MI
    Former Employee - Senior Analyst in Detroit, MI
    Recommends
    Positive Outlook

    I worked at Blue Cross Blue Shield of Michigan full-time (More than 5 years)

    Pros

    Great benefits such as fitness reimbursement, tuition prepayment, Health blue living rewards, affordable health care, there is plenty of oppurtunties for growth especially in the medicare advantage area.

    Cons

    There is a pay gap between the men and women. There is a pay gap between African american employees versus White employees. I.E. White person has lower job grade will make more than Black person with higher job grade. Promotional opportunities based on favor rather than skills and qualifications. In the MA service center I 've known leadership to make exceptions for white people who have no college degrees to receive promotion with the condition that they go back to school but for the black counterparts they are denied the opportunities until they finish the degree.Process improvements need to better, need better quality programs in place, MA servicing and MA operations Leadership is reactive. Lastly leadership is not forthcoming with employees.


  4. "Blue Cross Blue Shield of Michigan"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Blue Cross Blue Shield of Michigan full-time

    Pros

    The people, in general, are friendly and there are various workplace groups to affiliate with.

    Cons

    Too much bureaucracy sullies the experience.

    Advice to Management

    Really embrace the principles you extol as contributing to a dynamic workplace.


  5. "BCBSM"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Blue Cross Blue Shield of Michigan full-time

    Pros

    Good Benefits and they still have a pension program.

    Cons

    Some teams and departments are better than others. Lots of nepotism. Many executives' family members work for this company. This company is top heavy. Too many executives and not enough workers.

    Advice to Management

    Require leaders to have at least a bachelor's degree. There are many managers and above who do not have a college degree. Completing a degree shows that you are invested in yourself and goal-driven. Many of these leaders are very insecure and old-school.

    Blue Cross Blue Shield of Michigan Response

    May 3, 2017 – HR

    Thank you for your review! Although the feel and tone of teams and departments differ, each shares a commitment to give all Michigan residents access to reasonably priced, quality health care, and... More


  6. "Poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Blue Cross Blue Shield of Michigan as a contractor (More than 3 years)

    Pros

    Freedom to work independently, flexible work schedule

    Cons

    Treats contractors like crap. No room for advancement of management doesn't like you.


  7. Helpful (2)

    "Security Architect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Architect
    Current Employee - Security Architect

    I have been working at Blue Cross Blue Shield of Michigan full-time (More than a year)

    Pros

    fast pass - which means your learning curve is not stagnant
    fairly robust existing standards and policies

    Cons

    high consultant to company employee ratio
    high employee / management turnover

    Advice to Management

    you have the ability to retain contractors that are good at what they do, that care about the company ... these people need to make these contractors emplyees

    Blue Cross Blue Shield of Michigan Response

    May 3, 2017 – HR

    Thank you for leaving a review! BCBSM encourages and promotes professional development. We're glad you're continuing to learn and develop. It does take time for some employees to find the right... More

  8. "Good company overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Intern in Detroit, MI
    Former Employee - Human Resources Intern in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Blue Cross Blue Shield of Michigan part-time (Less than a year)

    Pros

    Good compensation. Friendly senior management who took interest in me. My immediate management in HR was bad in many ways, but I don't think my experience was representative of most of the interns' experience. Overall, senior management took interest in the interns, provided opportunities for them to be heavily involved in projects, and intern program seemed to be well-structured. Once again, I think it really depends on what department you are in.

    Cons

    HR department is bureaucratic and traditional. Friendly people but limited tolerance for creativity or new ideas.

    Advice to Management

    Keep doing what you're doing.

    Blue Cross Blue Shield of Michigan Response

    May 3, 2017 – HR

    Thank you for your review! Although experiences will vary, the BCBSM internship program offers interns a great opportunity to develop the skills and experiences working on projects that compliment... More


  9. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Westland, MI
    Current Employee - Customer Service Representative in Westland, MI
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Blue Cross Blue Shield of Michigan full-time (More than a year)

    Pros

    Good Pay, Bonuses, Great Health Insurance, Good People

    Cons

    No Room For Promotion, Required 27 Months Before Moving Around In The Company.

    Advice to Management

    Listen To CSR's, Make Them Feel More Valued, Also Allow Growth & Promotion.

    Blue Cross Blue Shield of Michigan Response

    Feb 2, 2017 – HR

    Thank you for your review!


  10. Helpful (1)

    "Nurse Analyst II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Nurse Care Manager in Detroit, MI
    Former Employee - Nurse Care Manager in Detroit, MI
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Excellent benefits except for paid time off.

    Cons

    The program that I worked in the longest, Care Transition to home:
    Production driven.
    Requires above average computer skills.
    Not too many chances for upward mobility but there are opportunities for lateral moves after one year.

    Advice to Management

    Give opportunities to staff to develop new skills and encourage growth.


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