Blue Cross Blue Shield of Minnesota Reviews | Glassdoor

Blue Cross Blue Shield of Minnesota Reviews

Updated September 10, 2018
185 reviews

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3.1
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Michael Guyette
72 Ratings

185 Employee Reviews

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Pros
Cons
  • "They are behind the times in the digital experience so they are trying sloppy and expensive ways to catch up" (in 6 reviews)

  • "Very structured work environment, inflexible and impersonal culture, did not seem to value innovation and creativity, micro-management" (in 4 reviews)

More Pros and Cons

  1. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Risk Adjustment Coding Analyst
    Current Employee - Senior Risk Adjustment Coding Analyst
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Blue Cross Blue Shield of Minnesota full-time (More than a year)

    Pros

    The management is very supportive of work life balance, continuing education, and career improvement.

    Cons

    None. They have been nothing but amazing to work with.

    Advice to Management

    Keep up the great work!


  2. "Good people and treats employees well"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends

    I have been working at Blue Cross Blue Shield of Minnesota full-time (More than a year)

    Pros

    Good Benefits and opportunities to advance

    Cons

    Interdepartmental communication and cooperation lacking

  3. "Okay to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Entry Clerk in Bloomington, MN
    Former Employee - Data Entry Clerk in Bloomington, MN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Blue Cross Blue Shield of Minnesota full-time (More than a year)

    Pros

    great pay, and great people to work with

    Cons

    hours and schedule was horrible

    Advice to Management

    stable schedule needed


  4. Helpful (1)

    "Marketing Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Eagan, MN
    Former Employee - Anonymous Employee in Eagan, MN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Blue Cross Blue Shield of Minnesota full-time (More than 3 years)

    Pros

    Great coworkers and lots of benefits.

    Cons

    New leadership throughout company = lots of changes and uncertainty.

    Advice to Management

    Don't need to fix things that aren't broken.


  5. Helpful (1)

    "Marketing"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blue Cross Blue Shield of Minnesota full-time

    Pros

    Decent Salary, good coworkers too

    Cons

    I drank the kool aid with this company. They are behind the times in the digital experience so they are trying sloppy and expensive ways to catch up. One thing they are forgetting is a lot of their business is seniors and Medicaid persons....these two segments are not as computer savvy as people in the workforce. Way to go Blue Cross......throw darts at your inefficiencies and forget the loyal customers who have been with and put up with you for years.

    Advice to Management

    If the term "Manager" truly meant anything there anymore.......you have Directors and Managers with no staff..........the Blue Cross hierarchy is strange.


  6. Helpful (3)

    "Sales"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Blue Cross Blue Shield of Minnesota full-time

    Pros

    Good Benefits. Nice coworkers too.

    Cons

    "Making a healthy difference in peoples lives". Who are they trying to kid. If you are a Benefits purchaser for a company and have Blue Cross MN administer your benefits.....wait til the shoe drops in your rate increases. They are poor stewards of your valuable health dollar. Research how well they have done on the administration of the Government business they stole from UCare. While they lay off Blue Cross employees they outsource to other Blue Plans because The Blues MN cannot get it done. See how many jobs they are hiring for with Anthem. They do not value long term employees, they say they do but they really do not.

    Advice to Management

    Lay yourselves off.................


  7. Helpful (1)

    "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    bonuses have been really good

    Cons

    decision making has been poor for awhile

    Advice to Management

    create a better culture

  8. Helpful (2)

    "Pretty average/typical place to work. Meh."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Development/IT in Eagan, MN
    Current Employee - Development/IT in Eagan, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Blue Cross Blue Shield of Minnesota full-time (Less than a year)

    Pros

    * Pretty good benefits
    * Flexible with paid time-off
    * Good work/life balance
    * You don't have to try so hard - I feel like the bar is much lower than other places I've worked at.

    Cons

    * Some employees in management (project managers, executives, etc.) seem a bit incompetent
    * Reckless spending - no return on investment analysis
    * They're kind of outsourcing a lot of IT infrastructure which makes my job harder.

    Advice to Management

    * Do a return on investment analysis before purchasing that platform from that vendor.
    * Consider trimming the fat - doesn't seem like upper management is based on merit and a lot of times I question if they are really contributing any value to the company.
    * Fix your password policy - my password and everyone else's needs to be 8 characters exactly. That's not secure.


  9. Helpful (1)

    "IT department has no form of on-board training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Eagan, MN
    Former Employee - Anonymous Employee in Eagan, MN
    Doesn't Recommend

    I worked at Blue Cross Blue Shield of Minnesota full-time (Less than a year)

    Pros

    people are nice and the pay is good

    Cons

    no on-boarding training, you don't know there's a problem until you're being fired.

    Advice to Management

    start actually on-boarding your employees. Give them regular feedback and advice on how they can improve.


  10. "Customer Service Phone rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at Blue Cross Blue Shield of Minnesota full-time

    Pros

    Management is trying to make more of an effort to promote work/life balance. If you are still in school and depending on your position, they work with your school schedule. Quarterly bonuses based on performance are paid fairly quickly. The company offers a 401k plan that is vested right away. Health insurance effective the first day of employment. Company brought back its pension program as well.

    Cons

    Being a call center rep is stressful so there is a high turn over rate. Starting pay is low for the amount of work and stress being a call rep requires. Raises are barely enough to avoid being insulting.

    Threat of job security hangs over every one.

     The culture of the company is presented as very positive while in training class but this does not carry over to the everyday work environment after training.

    Development is slow and promotions are hard to come by.

    Advice to Management

    Put more effort into developing staff who show promise and energy. Show more of how BCBS can be a positive work environment by investing more in employees. Happy employees who are committed to their companies perform better and bring in more money.

    Stop introducing the threat of unemployment when introducing new standards. You can make people understand the importance of a new implementation without it.

    Hire more quality reps and be aware of burnout in existing reps. Introduce more morale and team building exercises. Customer service is the face to the company. With more competition coming in, make sure you have high quality, happy, satisfied reps who in turn make happy customers.


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