Blue Cross Blue Shield of Minnesota Reviews | Glassdoor

Blue Cross Blue Shield of Minnesota Reviews

Updated June 4, 2018
175 reviews

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3.4
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Michael Guyette
69 Ratings

175 Employee Reviews

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Pros
Cons
  • "Even with recent improvements, IT far behind the times" (in 5 reviews)

  • "They are changing rapidly due to the health care and health insurance regulations changing" (in 5 reviews)

More Pros and Cons

  1. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Risk Adjustment Coding Analyst
    Current Employee - Senior Risk Adjustment Coding Analyst
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Blue Cross Blue Shield of Minnesota full-time (More than a year)

    Pros

    The management is very supportive of work life balance, continuing education, and career improvement.

    Cons

    None. They have been nothing but amazing to work with.

    Advice to Management

    Keep up the great work!


  2. Helpful (2)

    "Senior Coder"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Certified Medical Coder in Eagan, MN
    Former Employee - Certified Medical Coder in Eagan, MN
    Doesn't Recommend
    Disapproves of CEO

    I worked at Blue Cross Blue Shield of Minnesota full-time (More than 8 years)

    Pros

    Liked the workplace set up, free parking on site, great location.

    Cons

    Was laid off 7 days after newest CEO started. 65 of us were walked out including an RN with a masters degree just before me. I had moved to another department about a year before the layoff. In my old department, there were still temp employees that I had helped hire, still working there!!! Why wasn't I given an option with my prior experience and knoweledge of being there NINE years, to go back to my old area??

    Advice to Management

    Watch your management style; TONS of employees being laid off with YEARS of experience going out the door. ALL of that history is essentially lost and this can be important information. Very sour environment from what I hear now.

  3. Helpful (2)

    "Negative Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Technical Support Engineer in Eagan, MN
    Former Employee - Senior Technical Support Engineer in Eagan, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Blue Cross Blue Shield of Minnesota full-time (More than 10 years)

    Pros

    Good people to work with. Flexible schedule, Great CIP program, generous PTO.

    Cons

    - Horrible management
    - Constant re-organizations
    - Constant threat of layoffs
    - Overworking loyal employees.
    - Backstabbing office culture
    - Toxic Environment

    Advice to Management

    Put your employees first. Get some people in there that actually know how to manage people and quit worrying about whether or not someone has the proper degree. Most of your IT management knows nothing about the technology and even less about how to deal with employees, especially those who have been worked to the breaking point. I've seen too many people break in that place. Leaving there was the best thing I could have done for my health.


  4. Helpful (2)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Blue Cross Blue Shield of Minnesota full-time

    Pros

    Good people to work with.

    Cons

    High employee turnover due to micro management and high audit standards.


  5. "Call center CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Eagan, MN
    Former Employee - Customer Service Representative in Eagan, MN
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Blue Cross Blue Shield of Minnesota full-time (More than 3 years)

    Pros

    People are awesome, facility is awesome, giving back to the community is awesome.

    Cons

    Hours suck, rotating scheduled every week, hard to balance life and work , pay is good but you couldn't pay enough with how stressful it's to do 110 percent all the time , don't do it and your stuck. Never forget anything ever always. Unrealistic goals. You can go where ever you want as long as you are perfect.

    Advice to Management

    Lighten up and realize we are human beings and either monitor more calls so your stats don't drop so drastically with a single mistake. Give you a better percentage of persons actual value and assign addtl points for customer appreciation call backs. Not a plastic trophy.


  6. "Great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Blue Cross Blue Shield of Minnesota full-time

    Pros

    It is an awesome place to work.

    Cons

    I have nothing bad to say about BCBS


  7. Helpful (2)

    "Senior Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Blue Cross Blue Shield of Minnesota full-time

    Pros

    It was a paycheck and the benefits are decent.

    Cons

    Toxic and very unprofessional environment.

    Advice to Management

    Replace management with competent professionals.

  8. "Healthcare Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Blue Cross Blue Shield of Minnesota full-time

    Pros

    Supportive group, can do a wide variety of work with a lot of business groups. Generally an ethical company with great colleagues.

    Cons

    The environment lacks structure and is in a constant state of chaos. There is a lack of empathy and

    Advice to Management

    It's time to invest in people or watch more people go.


  9. "NA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at Blue Cross Blue Shield of Minnesota full-time (More than 3 years)

    Pros

    Competetive, nice amenities, an more.

    Cons

    Not what I expected at all.


  10. "Health Guide"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Blue Cross Blue Shield of Minnesota full-time

    Pros

    My team is fun, supportive and collaborative. Great atmosphere and my peers are nice. My supervisor is awesome.

    Cons

    Not everyone is on the same page but that’s okay because we fix it.

    Advice to Management

    Need more one on ones and team meetings


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