Blue Cross Blue Shield of Minnesota Reviews | Glassdoor

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Blue Cross Blue Shield of Minnesota Reviews

Updated February 8, 2018
168 reviews

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3.4
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Michael Guyette
64 Ratings

168 Employee Reviews

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Pros
Cons
  • Even with recent improvements, IT far behind the times (in 5 reviews)

  • They are changing rapidly due to the health care and health insurance regulations changing (in 5 reviews)

More Pros and Cons

  1. Helpful (1)

    "BCBSMN"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blue Cross Blue Shield of Minnesota full-time

    Pros

    Compensation and Benefits
    Work life balance

    Cons

    Change is very slow.


  2. "NA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at Blue Cross Blue Shield of Minnesota full-time (More than 3 years)

    Pros

    Competetive, nice amenities, an more.

    Cons

    Not what I expected at all.

  3. Helpful (1)

    "Call center jobs are very stressful."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative in Eagan, MN
    Current Employee - Call Center Representative in Eagan, MN
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great place to work. Work out room, lunchroom, walking paths. People really care about employees and community

    Cons

    Constant demand to be 100 percent all the time. Can say correct thing to member but not in correct order your told call doesn't count. Too strict. We are only people not machines.

    Advice to Management

    Cabove


  4. "Health Guide"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Blue Cross Blue Shield of Minnesota full-time

    Pros

    My team is fun, supportive and collaborative. Great atmosphere and my peers are nice. My supervisor is awesome.

    Cons

    Not everyone is on the same page but that’s okay because we fix it.

    Advice to Management

    Need more one on ones and team meetings


  5. "Great place to learn healthcare"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Manager in Eagan, MN
    Former Employee - Program Manager in Eagan, MN
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Blue Cross Blue Shield of Minnesota full-time (More than a year)

    Pros

    A lot of opportunity to get involved in projects and understand different business areas.

    Cons

    Leadership is hyper vigilant on prep and debrief of board meetings


  6. "Great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blue Cross Blue Shield of Minnesota full-time

    Pros

    Very beautiful building amd nice pay.

    Cons

    Management was very new and just needed aome time to get eatablished...


  7. "Not a company for the innovative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Blue Cross Blue Shield of Minnesota full-time (More than a year)

    Pros

    Pay is good, benefits are good, and the requirements for caliber of work are incredibly low.

    Cons

    Mediocre work is the standard and employees do not like to try new and innovative things. Majority of employees are waiting to retire and do not care to change the way they are currently working. Culture is slow and unmotivated.

  8. Helpful (4)

    "Proceed with caution"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Eagan, MN
    Former Employee - Business Analyst in Eagan, MN
    Neutral Outlook
    No opinion of CEO

    I worked at Blue Cross Blue Shield of Minnesota full-time (More than 10 years)

    Pros

    Worked for a company with a good reputation.

    Cons

    Due to hiring Highmark of PA to do the platform change and configuration, many knowledgeable and loyal employees have been let go. The confidence level of employees and customers is at an all time low as Highmark's ability to deliver as promised continues to be questioned.

    Advice to Management

    Put your trust in your employees, not another company's promises.


  9. "Hard to move out of the customer service world"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The growth opportunities are great however the "policies" of the company make it hard to actually take advantage of those growth opportunities.

    Cons

    The extreme variation of hours when working in the customer service area. If you have a family/home life ... be prepared to give it up or miss out on nearly everything.


  10. Helpful (1)

    "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Eagan, MN
    Current Employee - Customer Service Representative in Eagan, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blue Cross Blue Shield of Minnesota full-time (More than a year)

    Pros

    The overall culture of the company is great. They have good values and are generous to their employees. Blue Cross is really involved with the community, I've done many volunteer activities while with them. The benefits are also pretty awesome - my medical insurance is the best/cheapest I could ask for. They also offer a tuition reimbursement program after a year of employment - it is limited to a degree that could be utilized at the company, but this is expected. The pay is decent, you do have the option to get bonuses if you hit all the requirements on your audits. You do have the potential to move into a different area in the company after a year regardless of a degree so that is another plus!

    Cons

    Poor communication between departments so it can sometimes be frustrating, Obviously working in a call center is a con itself but it could be worse.


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