Blue Cross Blue Shield of Minnesota Reviews | Glassdoor

Blue Cross Blue Shield of Minnesota Reviews

Updated January 31, 2019
193 reviews

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3.0
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Michael Guyette
75 Ratings

Employee Reviews

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Pros
Cons
  • "They are behind the times in the digital experience so they are trying sloppy and expensive ways to catch up" (in 6 reviews)

  • "High employee turnover due to micro management and high audit standards" (in 5 reviews)

More Pros and Cons

  1. Helpful (1)

    "Admin"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Assistant in Saint Paul, MN
    Current Employee - Administrative Assistant in Saint Paul, MN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Blue Cross Blue Shield of Minnesota (More than 8 years)

    Pros

    Great company to work for. Awesome location, benefits, work culture, management.

    Cons

    Senior level management could have more interaction with lower level employees.


  2. "Decent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blue Cross Blue Shield of Minnesota full-time

    Pros

    Work with great people and decent work life balance.

    Cons

    No room for advancement and low salary.

    Advice to Management

    Increase the benefits to offset the lower salary.

  3. "It's an ok place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Principal Product Manager in Eagan, MN
    Former Employee - Principal Product Manager in Eagan, MN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Blue Cross Blue Shield of Minnesota full-time (More than 10 years)

    Pros

    Good Benefits and some really good co-workers

    Cons

    Shifting Strategy (changes constantly), Silos between divisions

    Advice to Management

    Talk with the employees to see what's really going on. Set a course and stick to it


  4. "Claims Research Specialist Senior"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Blue Cross Blue Shield of Minnesota (Less than a year)

    Pros

    Trust from upper management, ability to learn in a wide variety of areas

    Cons

    Lack of work during the summer


  5. Helpful (4)

    "Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Eagan, MN
    Former Employee - Marketing in Eagan, MN
    Doesn't Recommend
    Negative Outlook

    I worked at Blue Cross Blue Shield of Minnesota full-time (More than 3 years)

    Pros

    The best thing about BCBSMN is the benefits.

    Cons

    The Marketing Department has always been dysfunctional, but the level of dysfunction over the past year or so surpasses anything I've ever seen. The company hires ill qualified and abusive management and does nothing to address the problem. People have no idea what their jobs are and feedback and opportunities are often linked to favoritism. It was a miserable place to work.

    Advice to Management

    Hire qualified leaders who have previous experience leading people. Address abusive behavior when it arises. Fix your culture or talented marketers will not want to work for you. Invest in the technology needed for modern marketing.


  6. "Good Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intake Specialist in Eagan, MN
    Former Employee - Intake Specialist in Eagan, MN
    Recommends

    I worked at Blue Cross Blue Shield of Minnesota full-time (More than a year)

    Pros

    Great entry level with great benefits

    Cons

    Lack of communication with plans and management


  7. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Blue Cross Blue Shield of Minnesota full-time

    Pros

    Benefits are good, pay is too little for the amount of work you do

    Cons

    Too much micro management within the call center, hard to take days off

  8. Helpful (2)

    "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Eagan, MN
    Current Employee - Customer Service Representative in Eagan, MN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Blue Cross Blue Shield of Minnesota full-time (More than a year)

    Pros

    Nice coworkers. There are a lot of people who help answer your questions and help you do your job. You can always ask for help.

    Cons

    Low pay and a strict attendance policy. As a result, the turnover is very high. This makes it hard for the employees who do stay because there is a lot of work dealing with the issues created by inexperienced coworkers. It feels like the company has decided that the low turnover is not really a problem because they can just lean heavily on the people who don't leave and manage to get by.

    Advice to Management

    Make it clear that low turnover is actually something that you are trying to address and show us how.


  9. "Good people and treats employees well"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends

    I have been working at Blue Cross Blue Shield of Minnesota full-time (More than a year)

    Pros

    Good Benefits and opportunities to advance

    Cons

    Interdepartmental communication and cooperation lacking


  10. Helpful (1)

    "Marketing Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Eagan, MN
    Former Employee - Anonymous Employee in Eagan, MN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Blue Cross Blue Shield of Minnesota full-time (More than 3 years)

    Pros

    Great coworkers and lots of benefits.

    Cons

    New leadership throughout company = lots of changes and uncertainty.

    Advice to Management

    Don't need to fix things that aren't broken.