Blue Cross Blue Shield of Minnesota Reviews | Glassdoor

Blue Cross Blue Shield of Minnesota Reviews

Updated July 12, 2017
16 reviews

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Michael Guyette
4 Ratings

16 Employee Reviews

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Pros
Cons
  • They are changing rapidly due to the health care and health insurance regulations changing (in 5 reviews)

  • Upper management/company direction seemed to be in disarray and reaction was chaotic (in 4 reviews)

More Pros and Cons

  1. Helpful (2)

    "Great Director at Mid-City but bad supervisor management!! Strict attendance policy!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Mid City, MO
    Former Employee - Customer Service Representative in Mid City, MO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Blue Cross Blue Shield of Minnesota full-time (Less than a year)

    Pros

    Working independently in an office environmental call center. The Director at Mid City is a great guy and truly prides in the success for Blue Cross Blue Shield of MN!

    Cons

    Supervisors have no idea about the work field and will lie to cover their own ends. No life balance even under severe circumstances you will find your employment in jeopardy. I had medical necessity reasons of lost time at work unexpectedly and was terminated even with provider verifications.

    Advice to Management

    Please see the truly commited and hard workers who dedicated to serve your customers. Supervisor management needs to quit hiding and do research from the negligence to losing hard working employees. If a co-worker has reoccurring last minute health concerns they should not be terminated even with validation. It comes to show that Blue Cross of Minnesota does not care about their employees. One can have an emergency episode at work and still be accounted for as an occurance to be terminated.


  2. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Eagan, MN
    Former Employee - Anonymous Employee in Eagan, MN
    Doesn't Recommend
    Negative Outlook

    I worked at Blue Cross Blue Shield of Minnesota full-time (Less than a year)

    Pros

    Great health insurance, above average benefits

    Cons

    Poor leadership, poor communication, lack of direction

  3. Helpful (2)

    "Horrible and Unethical"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Eagan, MN
    Former Employee - Anonymous Employee in Eagan, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Blue Cross Blue Shield of Minnesota full-time

    Pros

    The commute to work was reasonable and there was plenty of parking.

    Cons

    Lay offs were a regular occurrence and often involved terminating valuable employees in order to cut costs and retain employees who spent their afternoons on walks or checking Facebook on their computers.
    Lay offs in my department included a woman who returned from unpaid maternity leave two days before they let her know not to return.
    Senior leadership is absolutely not transparent and distrustful.

    Advice to Management

    Build reasonable ethics into your culture. It may have been there at one time, but it long gone.


  4. Helpful (2)

    "Poor leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Investigator in Saint Paul, MN
    Former Employee - Investigator in Saint Paul, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Blue Cross Blue Shield of Minnesota (More than a year)

    Pros

    Benefits and perks, large company otherwise there are not many perks at this company

    Cons

    Leadership, IT platform is out of date, company business model is not productive, personal time off accrued is used for sick time so you don't have as much vacation time as your offered.

    Advice to Management

    Begin to develop employees as opposed to being concerned about results. Get an IT platform and business model that is productive. Develop work life balance that makes employees happy


  5. Helpful (5)

    "Can't wait to quit..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Assistant in Eagan, MN
    Current Employee - Administrative Assistant in Eagan, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Blue Cross Blue Shield of Minnesota full-time (Less than a year)

    Pros

    Great pay and health benefits.

    Cons

    Not the culture I was looking for at all. All work and no play. No emphasis on socializing and building relationships. Way too serious and uptight people...good luck trying to even crack a joke. Stop smiling and get back to work! Oh and work you will. Get used to being there 10 hours a day.

    Advice to Management

    Relax


  6. Helpful (4)

    "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Reprsentive in Virginia, MN
    Current Employee - Customer Service Reprsentive in Virginia, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Blue Cross Blue Shield of Minnesota full-time (More than a year)

    Pros

    Great health benefits , for the part of Minnesota I live in the pay scale is fairly good , good working hours , weekends off

    Cons

    Little to no time off , Time off requests have go be done 90 days in advanced and they frequently deny them, Company promotes health and well being but frequently denies employees requests for time off for family and appointments , the company as a whole lacks communication between the service areas when something goes wrong they send a "canned script out to the floor and tell the CSR to follow it , they often do not tell the consumer if there are changes being made. Extreme competition to get on to the research teams , Yes there are nice people who work there however there are a lot of "its not my problem" and dumping of phone calls back into the que so another rep will have to handle the problem. It often takes up to 30 days before any problem with the billing of a claim or research being done about policy issues gets solved ..Sometimes even months .. If you take a job there be prepared for no support , no communication between staff and A LOT of upset and irrate consumers


  7. Helpful (8)

    "Enter with Exit Strategy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Blue Cross Blue Shield of Minnesota full-time

    Pros

    Nothing stood out as reason to stay beyond basic salary and benefit packages available anywhere else.

    Cons

    I confirm comments made by other posters I do not know: 1) Pockets of stunning incompetence; 2) Bad high school movie with gossip and backbiting; 3) Micro Management; 4) Outdated technology; 5) Lots of chit chat lasting an hour or longer; 6) Culture that rewards complacency; 7) Passive aggressive culture without the courage (a BCBSMN value) to be effective leaders with compassion that employees want; 8) Very cloudy processes that rely more on creating more work than actually creating solutions; 9) Departmental and divisional silos that negatively impacts effective communication about commonly shared information and tasks 10) HR is not supportive of employees, they are management oriented.

    Advice to Management

    I also agree with older posters that say it doesn't matter. No one listens.

  8. Helpful (1)

    "Not overly bad but yet not good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center
    Former Employee - Call Center
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Blue Cross Blue Shield of Minnesota (More than 8 years)

    Pros

    Wages are good, faculty buildings are in good shape.

    Cons

    It's all about the company's bottom line not their employees. Leadership always seems it's all about our members, we have to take care of them. However they forget that their employees are also their members! Used to be a very friendly/family oriented work area. Is no longer......

    Advice to Management

    Pay attention to not only what the members want/needs but also those of your employees! They are your greatest resource!!!!


  9. "Good"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Very challenging project, and everyone is nice

    Cons

    Slow paced environment. Pay is on the low end


  10. Helpful (3)

    "Contractor Hell"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Desk Technician
    Current Employee - Service Desk Technician
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Blue Cross Blue Shield of Minnesota full-time (More than a year)

    Pros

    there is nothing positive about this company for any contractor.

    Cons

    If you are hired to work for Blue Cross in Minnesota as a contractor. You will be treated as a dog/slave. You will have little to no rights in the company and the company that is contracting you out to blue cross is making just as much as you are per hour. You are and will always be treated horribly and this can be considered illegal. The amount of maltreatment that go’s on at this company for all contractors goes to show you how they value there employees. If any contractor voices an issue or makes a non-contractor employee look really bad at their job you will be fired and replaced with someone who will be more compliant. There is so much illegal activity that involves contractors and the lack of human rights make a person wander who got paid off for this to continue to happen…

    Advice to Management

    Treat everyone the same and fallow the laws of the land.


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