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    Blue Cross and Blue Shield Association Reviews

    Updated June 14, 2018
    312 reviews

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    Full-timePart-time
    3.3
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Blue Cross and Blue Shield Association President and CEO Scott P. Serota
    Scott P. Serota
    122 Ratings

    312 Employee Reviews

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    Pros
    Cons

    • "Management is terrible and do not follow vision of Senior Management" (in 12 reviews)

    • "There were no cons, I had a positive experience" (in 10 reviews)

    More Pros and Cons

    1. "Developmental Specialist"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Developmental Specialist in Danville, IL
      Former Employee - Developmental Specialist in Danville, IL
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Blue Cross and Blue Shield Association full-time (More than 10 years)

      Pros

      Career Advancement, Detailed training of all aspects of your position. Continuous training annually. Training for all new processes approved by the corporation.

      Cons

      My only disadvantage was spent driving over to the office each day. Over 85 miles a day. Once our offices were consolidated. From Champaign to Danville.

      Advice to Management

      Great moral boosters when needed.

    2. "Software Developer"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Blue Cross and Blue Shield Association full-time

      Pros

      They have some amazing teams to learn from

      Cons

      Not so organized with the work they do

      3. Join the Blue Cross and Blue Shield Association team
      See Our Latest Jobs

    3. Helpful (1)

      "Solid company, great people. Better career paths needed."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Managing Director in Chicago, IL
      Former Employee - Managing Director in Chicago, IL
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Blue Cross and Blue Shield Association full-time (More than 10 years)

      Pros

      People are good to work with - smart and very dedicated. Smaller environment but very large brand offers the best of both worlds. Opportunities to participate on cross-functional projects. Can get exposed to a variety of things if you put forth a bit of effort. Fairly low stress, significant amounts of overtime not required. Very solid company, in part, based on the structure. No fear of mergers, buy-outs, etc.

      Cons

      Salary is a little below what other jobs may offer; long- tenured staff with specialized skills, who tend to stay makes career advancement challenging. No clear career path for many roles. Levels of approvals can be stagnating.

      Advice to Management

      Reconsider job rotations or other programs to allow employees to grow and develop. Empower line managers and directors to make decisions and support them when they do. Offer better rewards for top performers.

    4. "Great company!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Service Representative in Providence, RI
      Former Employee - Customer Service Representative in Providence, RI
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Blue Cross and Blue Shield Association part-time (More than a year)

      Pros

      Extensive training, decent pay, helping people

      Cons

      There were no cons, I had a positive experience

    5. Helpful (1)

      "Surprisingly Behind the Times"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Associate in Washington, DC
      Current Employee - Associate in Washington, DC
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I have been working at Blue Cross and Blue Shield Association full-time (More than a year)

      Pros

      Some great, smart people to work with.
      Overall, good intentions to be an industry leader.
      Pay/benefits decent.
      Politically connected.

      Cons

      Does not screen management adequately - certain managers lack basic managerial skills and create a hostile work environment for team.
      Company operates from a “too big to fail” mentality and has no real incentive to be innovative.
      Develops tools that could be innovative and useful if the data was updated more than once every 3 years.
      Systems are disjointed and archaic. Lack of accurate data is a major problem.
      Poor communication between departments and from manager.
      Very political - constantly have to watch your back.
      No real training for job - figure it out as you go.
      No clear performance objectives - Manager will dock you for not performing to standards that are pulled from thin air and not documented anywhere.

      Advice to Management

      Screen managers more thoroughly.
      Value your employees - when an issue is brought up take it seriously enough to investigate.
      Get with the times: invest in better technology and systems.

    6. Helpful (1)

      "Only work here for limited time!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Director in Chicago, IL
      Former Employee - Director in Chicago, IL
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I worked at Blue Cross and Blue Shield Association full-time (More than 5 years)

      Pros

      Okay salary for management positions and above. Some work from home flexibility. 9-5 culture - so little/no work after hours is expected.

      Cons

      - dated, old mentality
      - no/limited advancement opportunities (will take years/decades to move up)
      - very formal/stuffy atmosphere (leads to toxic culture)
      - lots of micromanagement

      Advice to Management

      My advice to anyone working here is to only stay for a limited time and move on to better opportunities. Staying here too long, hoping for an advancement opportunity is like shooting yourself in the foot.

    7. "RN"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends

      I have been working at Blue Cross and Blue Shield Association full-time

      Pros

      Great co workers. Fair work load

      Cons

      Not able to work at home anymore

      Advice to Management

      Engage with staff

    8. Helpful (3)

      "Good history - but highly unprofessional work culture"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Blue Cross and Blue Shield Association full-time

      Pros

      Being an association- you can see get a broad view of the insurance ecosystem across America
      Zero deliverables or accountability - being a association has no goals or targets that create business impact - Easy work so a pro for some.
      Location of the office both in downtown Chicago and one in DC
      Many of the technologies, processes and frameworks are quite old and perhaps even outdated and may not need a learning curve.

      Cons

      Zero Accountability- being an association, there is no urgency to produce or deliver anything. No goals setting , corporate goals are fleeting and very subjective
      Archaic Technology frameworks and platforms
      HR practices non existant
      Zero manager training and or oversight leading to harassment and abusive culture
      Minorities beware
      Ironically -one of the worst health insurance plans for similar sized companies

      Advice to Management

      Formalize goals and annual review process. Start implementing 360 feedback. Invest in modern technology. And institute modern HR practices.

    9. Helpful (1)

      "DC Office Stuffy and Stressful"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Washington, DC
      Former Employee - Anonymous Employee in Washington, DC
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I worked at Blue Cross and Blue Shield Association full-time (More than a year)

      Pros

      Good office location in central DC

      Cons

      Jumping around from issue to issue a lot

      Advice to Management

      Show that you value employees and want them to grow into new opportunities and stay.

    10. Helpful (2)

      "Senior Consultant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Positive Outlook
      No opinion of CEO

      I have been working at Blue Cross and Blue Shield Association full-time (More than 5 years)

      Pros

      Work from home flexibility
      Yearly salary increases

      Cons

      No advancement opportunities
      Small bonuses
      Increases are in keeping with standard of living costs
      No repercussion for poor performance

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