Blue Cross and Blue Shield Association Reviews | Glassdoor

Blue Cross and Blue Shield Association Reviews

Updated February 14, 2019
350 reviews

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3.4
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Blue Cross and Blue Shield Association President and CEO Scott P. Serota
Scott P. Serota
131 Ratings

Employee Reviews

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Pros
Cons
  • "Management is terrible and do not follow vision of Senior Management" (in 12 reviews)

  • "work life balance not prioritized" (in 6 reviews)

More Pros and Cons

  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Advisor in Baton Rouge, LA
    Current Employee - Account Advisor in Baton Rouge, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blue Cross and Blue Shield Association full-time (Less than a year)

    Pros

    Benefits, Pay, On-site Gym, Cafe, Chance for advancement

    Cons

    None at this time Great company.


  2. "Rather unstable place to work"

    StarStarStarStarStar
    Former Employee - Account Manager in Kansas City, MO
    Former Employee - Account Manager in Kansas City, MO
    Recommends
    Positive Outlook

    I worked at Blue Cross and Blue Shield Association full-time (More than 5 years)

    Pros

    Good benefits, great people, good location

    Cons

    Unstable. I was laid of twice from this company

  3. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Representative in Buffalo, NY
    Current Employee - Member Service Representative in Buffalo, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Blue Cross and Blue Shield Association full-time (More than 3 years)

    Pros

    The pay and benefits,great bonus,room for advancement

    Cons

    The paid time off and attendance policy


  4. "Training Improvement needed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative
    Former Employee - Customer Care Representative

    I worked at Blue Cross and Blue Shield Association full-time

    Pros

    Utilized Ulysses Training Center for call procedures. Great work environment. Enjoyed researching inquiries.

    Cons

    Lack of qualified trainers. Customer call hold times are excessive. Lack of communication between trainers, managers, and employees which can create a chaotic environment.

    Advice to Management

    Better training for managers to train new employees. Better communication on new systems to make a less confusing atmosphere. More help and better employee work ethic to help diminish customer hold times


  5. "Great place"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Easy job for the most part

    Cons

    None for the most part


  6. "Company benefits vary between states"

    StarStarStarStarStar
    Former Employee - Analyst
    Former Employee - Analyst

    I worked at Blue Cross and Blue Shield Association part-time

    Pros

    management between departments is lacking

    Cons

    no benefits for part time


  7. "Slow"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great benefits, and people are nice

    Cons

    Everything moves slow and nobody takes responsibility

  8. Helpful (1)

    "Great Employer and Work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Consultant in Chicago, IL
    Former Employee - Senior Consultant in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Blue Cross and Blue Shield Association full-time (More than 5 years)

    Pros

    Good benefits such as 2 weeks vacation, all federal holidays off, tuition reimbursement, 401K, medical, and dental.
    Employees are friendly and easy to work with.

    Cons

    Projects and enhancements take too long to complete.
    Not enough opportunities to advance career.


  9. "Reviews"

    StarStarStarStarStar
    Current Employee - Assistant Director/Leadership in Rochester, NY
    Current Employee - Assistant Director/Leadership in Rochester, NY

    I have been working at Blue Cross and Blue Shield Association full-time

    Pros

    Great company, enduring, family oriented, life long, focused

    Cons

    Need to be more creative the brand stands out beside competition, so much more you could offer work the smart applications that you already have, but your not using them, look beyond the canvas of the skin, and concentrate on mind only

    Advice to Management

    Tenacity, very creative, awesome background


  10. "Not too bad of an employer"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Flexible with schedule and lifestyle

    Cons

    Pay could be better for work performed