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    Blue Cross and Blue Shield Association Reviews

    Updated February 14, 2019
    350 reviews

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    3.4
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Blue Cross and Blue Shield Association President and CEO Scott P. Serota
    Scott P. Serota
    131 Ratings

    Employee Reviews

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    Pros
    Cons

    • "Management is terrible and do not follow vision of Senior Management" (in 12 reviews)

    • "work life balance not prioritized" (in 6 reviews)

    More Pros and Cons

    1. "Great Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Account Advisor in Baton Rouge, LA
      Current Employee - Account Advisor in Baton Rouge, LA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Blue Cross and Blue Shield Association full-time (Less than a year)

      Pros

      Benefits, Pay, On-site Gym, Cafe, Chance for advancement

      Cons

      None at this time Great company.

    2. "Rather unstable place to work"

      StarStarStarStarStar
      Former Employee - Account Manager in Kansas City, MO
      Former Employee - Account Manager in Kansas City, MO
      Recommends
      Positive Outlook

      I worked at Blue Cross and Blue Shield Association full-time (More than 5 years)

      Pros

      Good benefits, great people, good location

      Cons

      Unstable. I was laid of twice from this company

      3. Join the Blue Cross and Blue Shield Association team
      See Our Latest Jobs

    3. "Good Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Member Service Representative in Buffalo, NY
      Current Employee - Member Service Representative in Buffalo, NY
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Blue Cross and Blue Shield Association full-time (More than 3 years)

      Pros

      The pay and benefits,great bonus,room for advancement

      Cons

      The paid time off and attendance policy

    4. "Training Improvement needed"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Care Representative
      Former Employee - Customer Care Representative

      I worked at Blue Cross and Blue Shield Association full-time

      Pros

      Utilized Ulysses Training Center for call procedures. Great work environment. Enjoyed researching inquiries.

      Cons

      Lack of qualified trainers. Customer call hold times are excessive. Lack of communication between trainers, managers, and employees which can create a chaotic environment.

      Advice to Management

      Better training for managers to train new employees. Better communication on new systems to make a less confusing atmosphere. More help and better employee work ethic to help diminish customer hold times

    5. "Great place"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      Pros

      Easy job for the most part

      Cons

      None for the most part

    6. "Company benefits vary between states"

      StarStarStarStarStar
      Former Employee - Analyst
      Former Employee - Analyst

      I worked at Blue Cross and Blue Shield Association part-time

      Pros

      management between departments is lacking

      Cons

      no benefits for part time

    7. "Slow"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      Pros

      Great benefits, and people are nice

      Cons

      Everything moves slow and nobody takes responsibility

    8. Helpful (1)

      "Great Employer and Work Environment"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Senior Consultant in Chicago, IL
      Former Employee - Senior Consultant in Chicago, IL
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Blue Cross and Blue Shield Association full-time (More than 5 years)

      Pros

      Good benefits such as 2 weeks vacation, all federal holidays off, tuition reimbursement, 401K, medical, and dental.
      Employees are friendly and easy to work with.

      Cons

      Projects and enhancements take too long to complete.
      Not enough opportunities to advance career.

    9. "Reviews"

      StarStarStarStarStar
      Current Employee - Assistant Director/Leadership in Rochester, NY
      Current Employee - Assistant Director/Leadership in Rochester, NY

      I have been working at Blue Cross and Blue Shield Association full-time

      Pros

      Great company, enduring, family oriented, life long, focused

      Cons

      Need to be more creative the brand stands out beside competition, so much more you could offer work the smart applications that you already have, but your not using them, look beyond the canvas of the skin, and concentrate on mind only

      Advice to Management

      Tenacity, very creative, awesome background

    10. "Not too bad of an employer"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      Pros

      Flexible with schedule and lifestyle

      Cons

      Pay could be better for work performed