Blue Cross and Blue Shield Association Reviews | Glassdoor

Blue Cross and Blue Shield Association Reviews

38 reviews

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Blue Cross and Blue Shield Association President and CEO Scott P. Serota
Scott P. Serota
20 Ratings

38 Employee Reviews

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Pros
  • The best part about this company was the family environment and work/life balance (in 26 reviews)

  • Great place to work, good benefits (in 26 reviews)

Cons
  • senior management does not have a clue at times (in 10 reviews)

  • Hard to move up fast, very fast pace (in 5 reviews)

More Pros and Cons

  1. Helpful (1)

    "Support Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Production Support Analyst in Quincy, MA
    Former Employee - Production Support Analyst in Quincy, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Blue Cross and Blue Shield Association full-time (Less than a year)

    Pros

    plenty of grunt work follow up

    Cons

    managers are not driven because it is not for profit

    Advice to Management

    add people from other companies to improve your culture..you are like the worst DMV now


  2. "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Washington, DC
    Current Employee - Director in Washington, DC
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Blue Cross and Blue Shield Association (More than a year)

    Pros

    Stable Job, One of the best brand in corporate America, Good Pay, Good Cash Bonus and Benefits.

    Cons

    Worst possible work culture, going down every day especially in IT.

    Advice to Management

    The current IT leadership is not qualified to change the culture.


  3. "Not progressive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Chicago, IL
    Current Employee - Consultant in Chicago, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    There are not very many pros about working here. Some people claim to have gotten "used" to working in the manner that is required to survive here over time.

    Cons

    The organization as a whole is very antiquated... with some divisions being worse than others. There is frequent reorganization and very little direction or guidance is provided on 80 percent of directives and initiatives. Lots of red tape, bureaucracy and politics. Turnover is high... especially for those under 40.

    Advice to Management

    Please step down and let other, more progressive leaders lead.


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  5. Helpful (1)

    "IT Employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Employee in Chicago, IL
    Current Employee - IT Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Blue Cross and Blue Shield Association full-time

    Pros

    Good Location
    good people at line level

    Cons

    Too much politics. Recently few IT Managers were fired because of unethical business policies. they hired their own people in contracting positions created by them(almost up to 40 contractors). It went on for years but still nobody questioned their actions. when it became too open they were fired. But their supporting mangers and pets are still here to carry out their unethical money making business. Its so ingrained in the company culture that everyone passively accepts it.

    Advice to Management

    When something like this happens, please restructure and reorg involved teams. I hope everyone gets a fair chance to their way up the ladder.


  6. "CPC"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Blue Cross and Blue Shield Association full-time (Less than a year)

    Pros

    When u first are in training they make it look like it's an "employee" friendly company but it's only a bunch of bull XXXX

    Cons

    They treat their dogs better than their employees you mind as well go to jail instead of working in the Patient accts. You are chained to your chair and you have no and get no respect nor any recognition. The Supervisor and Manager specializes in making your time there the most restrictive and miserable job ever you are just another number...don't let them fool you.

    Advice to Management

    Ya right....they have no intention of letting intelligent and intellectual people move up. They would rather see you wither and die. Especially if you have more experienceand knowledge than the Supervisor and managers in Patient Accts.


  7. "HR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend

    I worked at Blue Cross and Blue Shield Association full-time (More than 5 years)

    Pros

    Convenient location in downtown Chicago

    Cons

    Hellish workplace; micromanagers; poor worklife balance; no growth/career dev


  8. "Worst Company ever worked for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Customer Service Advocate in Providence, RI
    Former Employee - Claims Customer Service Advocate in Providence, RI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Blue Cross and Blue Shield Association full-time (More than a year)

    Pros

    As an associate you are offered the company's own plans and they are truly the Best Medical plans in the country at a ridiculously low price.
    Learned an immense amount of insurance jargon , procedures and billing policies.

    Cons

    There is little to no communication between your actual manager and the person you report to ( team leader) who are generally not experienced enough to lead a team.
    Many Growth opportunities are based on favoritism or family members recommending you to the manager for those positions.

    Advice to Management

    Consider hiring leaders that have experience leading and not driving the company and its employees to failure. Since recently quitting I was advised the company is drastically downsizing and outsourcing a multitude of its service departments to an external vendors . R.I. 'S Current unemployment rate is 5.1 percent . Since you don't have an employee parking lot , Consider reimbursing your associates for parking fees etc.


  9. "Associate General Counsel"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Wor from home on occasion.

    Cons

    Too political, no room for advancement.


  10. "Software engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Chicago, IL
    Former Employee - Software Engineer in Chicago, IL
    Doesn't Recommend
    Negative Outlook

    Pros

    Actually none to report.

    Cons

    Lot of politics in promotions and salary hikes. Your religion plays important role in day to day life. If you are a Muslim or Jewish then you can apply for a position there others stay away.

    Advice to Management

    Upper management especially CEO should look into religious politics in the company.


  11. "Managing Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Blue Cross and Blue Shield Association full-time (More than 5 years)

    Pros

    You are able to learn and have insight into a complicated healthcare system from both the payer and payee perspective.

    Cons

    Extremely political. Only want "yes" people; not new ideas. Leadership is non-existent. Micro-managers abound. Only want to check boxes to say they did something. Not actually look for improvement.

    Advice to Management

    More insight into decision making. Make good decisions. Don't let business be driven by loudest squeaky wheels.



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