Blue Cross and Blue Shield Association Reviews | Glassdoor

Blue Cross and Blue Shield Association Reviews

Updated May 15, 2017
40 reviews

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Blue Cross and Blue Shield Association President and CEO Scott P. Serota
Scott P. Serota
22 Ratings

40 Employee Reviews

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Pros
  • The best part about this company was the family environment and work/life balance (in 27 reviews)

  • Great place, good benefits, great environment (in 31 reviews)

Cons
  • Management is terrible and do not follow vision of Senior Management (in 11 reviews)

  • Salary not competitiv, hard to move into different teams unless you have years experience (in 5 reviews)

More Pros and Cons

  1. Helpful (2)

    "I didn't sync with my manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Chicago, IL
    Former Employee - Software Engineer in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Blue Cross and Blue Shield Association part-time (More than a year)

    Pros

    Higher management team is very supportive and encourages you.

    Cons

    I used to get work from my direct manager and also his manager. They both are not in sync and they both expects two different results. I try to get them understand this but they are 15+ and 20+ years in the organization and shows me as they are in good rapport. Very stressful environment and long days. Need to be available 24*7 if any emergencies.

    Advice to Management

    Advice to the employees, choose your manager not your employer. Higher Management at BCBSA is very nice but my manager is ahhhh...


  2. "Not good; stay away from this organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Blue Cross and Blue Shield Association full-time (More than 5 years)

    Pros

    If you need a job, this is a prestigious and well-recognized name within the U.S. There is challenging work and you will probably learn some new things, depending upon where you are in your career. If you join, plan to gain some experience and contacts, then move on after only a few years.

    Cons

    The culture at the Association is very poor; top-down management, lots of favoritism, very old-school, they don't trust or value their people and don't even know how to do that. Lots of incompetence and totally clueless.

    Advice to Management

    Look in the mirror; culture comes from the top down, so the problem is YOU.

  3. Helpful (1)

    "Support Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Production Support Analyst in Quincy, MA
    Former Employee - Production Support Analyst in Quincy, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Blue Cross and Blue Shield Association full-time (Less than a year)

    Pros

    plenty of grunt work follow up

    Cons

    managers are not driven because it is not for profit

    Advice to Management

    add people from other companies to improve your culture..you are like the worst DMV now


  4. Helpful (1)

    "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Washington, DC
    Current Employee - Director in Washington, DC
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Blue Cross and Blue Shield Association (More than a year)

    Pros

    Stable Job, One of the best brand in corporate America, Good Pay, Good Cash Bonus and Benefits.

    Cons

    Worst possible work culture, going down every day especially in IT.

    Advice to Management

    The current IT leadership is not qualified to change the culture.


  5. Helpful (1)

    "Not progressive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Chicago, IL
    Current Employee - Consultant in Chicago, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    There are not very many pros about working here. Some people claim to have gotten "used" to working in the manner that is required to survive here over time.

    Cons

    The organization as a whole is very antiquated... with some divisions being worse than others. There is frequent reorganization and very little direction or guidance is provided on 80 percent of directives and initiatives. Lots of red tape, bureaucracy and politics. Turnover is high... especially for those under 40.

    Advice to Management

    Please step down and let other, more progressive leaders lead.


  6. Helpful (2)

    "IT Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Employee in Chicago, IL
    Current Employee - IT Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Blue Cross and Blue Shield Association full-time

    Pros

    Good Location
    good people at line level

    Cons

    Too much politics. Recently few IT Managers were fired because of unethical business policies. they hired their own people in contracting positions created by them(almost up to 40 contractors). It went on for years but still nobody questioned their actions. when it became too open they were fired. But their supporting mangers and pets are still here to carry out their unethical money making business. Its so ingrained in the company culture that everyone passively accepts it.

    Advice to Management

    When something like this happens, please restructure and reorg involved teams. I hope everyone gets a fair chance to their way up the ladder.


  7. "CPC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Blue Cross and Blue Shield Association full-time (Less than a year)

    Pros

    When u first are in training they make it look like it's an "employee" friendly company but it's only a bunch of bull XXXX

    Cons

    They treat their dogs better than their employees you mind as well go to jail instead of working in the Patient accts. You are chained to your chair and you have no and get no respect nor any recognition. The Supervisor and Manager specializes in making your time there the most restrictive and miserable job ever you are just another number...don't let them fool you.

    Advice to Management

    Ya right....they have no intention of letting intelligent and intellectual people move up. They would rather see you wither and die. Especially if you have more experienceand knowledge than the Supervisor and managers in Patient Accts.

  8. "HR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend

    I worked at Blue Cross and Blue Shield Association full-time (More than 5 years)

    Pros

    Convenient location in downtown Chicago

    Cons

    Hellish workplace; micromanagers; poor worklife balance; no growth/career dev


  9. "Worst Company ever worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Customer Service Advocate in Providence, RI
    Former Employee - Claims Customer Service Advocate in Providence, RI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Blue Cross and Blue Shield Association full-time (More than a year)

    Pros

    As an associate you are offered the company's own plans and they are truly the Best Medical plans in the country at a ridiculously low price.
    Learned an immense amount of insurance jargon , procedures and billing policies.

    Cons

    There is little to no communication between your actual manager and the person you report to ( team leader) who are generally not experienced enough to lead a team.
    Many Growth opportunities are based on favoritism or family members recommending you to the manager for those positions.

    Advice to Management

    Consider hiring leaders that have experience leading and not driving the company and its employees to failure. Since recently quitting I was advised the company is drastically downsizing and outsourcing a multitude of its service departments to an external vendors . R.I. 'S Current unemployment rate is 5.1 percent . Since you don't have an employee parking lot , Consider reimbursing your associates for parking fees etc.


  10. "Associate General Counsel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Wor from home on occasion.

    Cons

    Too political, no room for advancement.


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