Blue Cross and Blue Shield Association Reviews | Glassdoor

Blue Cross and Blue Shield Association Reviews

Updated November 18, 2017
47 reviews

Filter

Filter


2.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Blue Cross and Blue Shield Association President and CEO Scott P. Serota
Scott P. Serota
15 Ratings

47 Employee Reviews

Sort: PopularRatingDate

Pros
  • The best part about this company was the family environment and work/life balance (in 27 reviews)

  • Great place, good benefits, great environment (in 31 reviews)

Cons
  • Management is terrible and do not follow vision of Senior Management (in 11 reviews)

  • Salary not competitiv, hard to move into different teams unless you have years experience (in 5 reviews)

More Pros and Cons

  1. "Could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Positive Outlook

    I have been working at Blue Cross and Blue Shield Association full-time (More than 5 years)

    Pros

    - The Association is an old established, stable company .
    - At the forefront of healthcare issues in the US.

    Cons

    - Very resistant to change
    - Top heavy within the organizational structure
    - Decisions and autonomy based on hierarchy


  2. "Poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Systems Support Administrator in Columbia, SC
    Current Employee - Senior Systems Support Administrator in Columbia, SC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Blue Cross and Blue Shield Association full-time (More than 5 years)

    Pros

    401k, Health Insurance (though had a better plan as a Contractor), access to multitude of systems and software to grow your experience. Good starter job but not ideal for veterans.

    Cons

    Management is terrible and do not follow vision of Senior Management. Career growth and wages are stagnant. Get in, get experience, then get out.

    Advice to Management

    Provide incentives for employees, you get what you pay for.

  3. "It's ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Blue Cross and Blue Shield Association full-time

    Pros

    It maybe appealing for people who would prefer low stimuli job.

    Cons

    Outdated company culture. Lags behind technologically. Lots of nepotism.


  4. Helpful (1)

    "Depends on the manager that you have"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Blue Cross and Blue Shield Association full-time

    Pros

    Pay/benefits are good.
    Some coworkers are nice.
    You might like what you do.

    Cons

    Very dysfunctional, siloed and backstabbing environment. There are some really good managers but trust me, they are probably reporting to the worst of the worst. I stayed way too long but I loved what I did and if I had a good manager, then I stayed. But overall, I wouldn't recommend anyone to stay too long unless they are cutthroat.

    Advice to Management

    I won't even bother giving advice. Yearly poor performance reviews about senior management speak volumes. Nothing is done so why keep rehashing how unhappy employees are? Such a shame. So much potential yet politics kills it.


  5. Helpful (3)

    "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Middletown, NY
    Former Employee - Customer Service Representative in Middletown, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Blue Cross and Blue Shield Association full-time (More than 5 years)

    Pros

    One pro is the option to work from home. There are not many pro's working with the company at that particular position.

    Cons

    Miserable staff due to the pressure of upper management's unrealistic goals for the customer service department specifically.

    Advice to Management

    Shadow staff twice a year to establish realistic goals.


  6. "Claims Processor 1"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor

    I have been working at Blue Cross and Blue Shield Association as a contractor

    Pros

    Day time work schedule only

    Cons

    Low salary and no bonus


  7. "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Columbia, SC
    Current Employee - Business Analyst in Columbia, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Blue Cross and Blue Shield Association full-time (More than 10 years)

    Pros

    Fortune 700 company with longevity in the business.

    Cons

    Don't values their employees or pay

    Advice to Management

    Pay your employees for there work.

  8. Helpful (4)

    "Choose Your Department Carefully"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Competitive salary, good benefits, centrally located Chicago office. Many talented staff who care about the company mission of supporting health plans and improving care for patients.

    Cons

    Atmosphere and conditions vary by department. At least one Senior Leader has created a highly toxic work environment and culture of fear. Activities border on the unethical. If you seek employment, ask about staff turnover.

    Advice to Management

    Do not ignore staff complaints and be prepared to challenge the behavior of other Senior leaders. Look at what is actually happening, not what Senior leaders tell you is happening.


  9. Helpful (2)

    "Group Speicalist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Downers Grove, IL
    Former Employee - Anonymous Employee in Downers Grove, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Blue Cross and Blue Shield Association (More than 10 years)

    Pros

    Great co-worker and able to learn a lot about insurance coverage.

    Cons

    Management only care about work and unable to balance work/life.

    Advice to Management

    Learn to hear your hard worker employees. Also need to learn how to address employees as adult and not your children.


  10. Helpful (4)

    "IT Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Analyst in Chicago, IL
    Former Employee - Senior Business Analyst in Chicago, IL
    Doesn't Recommend
    No opinion of CEO

    Pros

    Good coworkers within the IT department.

    Cons

    Although I try not to notice these things, the IT department is heavily Muslim and they seem to form an 'insiders' mentality with all non-muslims treated as outsiders.

    Advice to Management

    Break down the walls regardless of race, color or religion.


Showing 47 of 337 reviews
Reset Filters