Blue Cross and Blue Shield Association Reviews | Glassdoor

Blue Cross and Blue Shield Association Reviews

Updated May 16, 2017
45 reviews

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2.0
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Blue Cross and Blue Shield Association President and CEO Scott P. Serota
Scott P. Serota
15 Ratings

45 Employee Reviews

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Pros
  • The best part about this company was the family environment and work/life balance (in 26 reviews)

  • The company offered good benefits (in 28 reviews)

Cons
  • senior management does not have a clue at times (in 10 reviews)

  • Salary not competitiv, hard to move into different teams unless you have years experience (in 5 reviews)

More Pros and Cons

  1. Helpful (1)

    "Customer service representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Middletown, NY
    Former Employee - Customer Service Representative in Middletown, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Blue Cross and Blue Shield Association full-time (More than 5 years)

    Pros

    One pro is the option to work from home. There are not many pro's working with the company at that particular position.

    Cons

    Miserable staff due to the pressure of upper management's unrealistic goals for the customer service department specifically.

    Advice to Management

    Shadow staff twice a year to establish realistic goals.


  2. "Business Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Columbia, SC
    Current Employee - Business Analyst in Columbia, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Blue Cross and Blue Shield Association full-time (More than 10 years)

    Pros

    Fortune 700 company with longevity in the business.

    Cons

    Don't values their employees or pay

    Advice to Management

    Pay your employees for there work.


  3. Helpful (2)

    "Group Speicalist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Downers Grove, IL
    Former Employee - Anonymous Employee in Downers Grove, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Blue Cross and Blue Shield Association (More than 10 years)

    Pros

    Great co-worker and able to learn a lot about insurance coverage.

    Cons

    Management only care about work and unable to balance work/life.

    Advice to Management

    Learn to hear your hard worker employees. Also need to learn how to address employees as adult and not your children.


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  5. Helpful (4)

    "IT Department"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Analyst in Chicago, IL
    Former Employee - Senior Business Analyst in Chicago, IL
    Doesn't Recommend
    No opinion of CEO

    Pros

    Good coworkers within the IT department.

    Cons

    Although I try not to notice these things, the IT department is heavily Muslim and they seem to form an 'insiders' mentality with all non-muslims treated as outsiders.

    Advice to Management

    Break down the walls regardless of race, color or religion.


  6. "Good Company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Washington, DC
    Current Employee - Consultant in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Good learning environment for healthcare

    Cons

    Very restricted on technology due to security concerns

    Advice to Management

    It would be good to employ latest tech.


  7. "Do your homework"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend

    I worked at Blue Cross and Blue Shield Association full-time (More than 3 years)

    Pros

    Outstanding benefits; Outstanding customer service given to both medical customers and providers

    Cons

    The Technology department hierarchy and management chain is top heavy and outdated.


  8. Helpful (1)

    "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative II in Columbus, GA
    Former Employee - Customer Service Representative II in Columbus, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Blue Cross and Blue Shield Association (More than a year)

    Pros

    Tuition Reimbursement, gym available, good benefits, paid PTO, Healthcare, Dental Life

    Cons

    scheduled breaks, timed, 8 hours computer work, no flexibility

    Advice to Management

    more flexibility


  9. Helpful (1)

    "Pros and Cons"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Computer Systems Analyst in Richardson, TX
    Current Employee - Computer Systems Analyst in Richardson, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at Blue Cross and Blue Shield Association full-time (More than 8 years)

    Pros

    Benefits, work flexibility, nice building

    Cons

    Not known for their great pay


  10. Helpful (2)

    "blue cross blue shiedl"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Investigation Clerk in Columbia, SC
    Current Employee - Investigation Clerk in Columbia, SC
    Doesn't Recommend
    Negative Outlook

    I have been working at Blue Cross and Blue Shield Association (More than a year)

    Pros

    a good company to work for with great options for advancement and very good benefits

    Cons

    don't care about its employees. want you to work very hard and only give you pennies for your yearly raise 1%.

    Advice to Management

    stop focusing on employees being 1 min late, micromanaging, and trying to gig you for every little thing. it's so petty


  11. Helpful (2)

    "large company, lots of politics"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook

    Pros

    Good benefits, but not a lot of room for vertical advancement. Spent 10 years in the same position with good to excellent reviews

    Cons

    Doesn't administer policies equally. Will terminate one person for violating policy while not even citing another for violating the same policy.


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