Blue Cross and Blue Shield Association Reviews | Glassdoor

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Blue Cross and Blue Shield Association Reviews

Updated January 16, 2018
294 reviews

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294 Employee Reviews

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Pros
  • The best part about this company was the family environment and work/life balance (in 27 reviews)

  • Great place, good benefits, great environment (in 31 reviews)

Cons
  • Management is terrible and do not follow vision of Senior Management (in 12 reviews)

  • Salary not competitiv, hard to move into different teams unless you have years experience (in 5 reviews)

More Pros and Cons

  1. Helpful (1)

    "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Omaha, NE
    Former Employee - Customer Service Representative in Omaha, NE
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Blue Cross and Blue Shield Association full-time (More than a year)

    Pros

    Cafeteria has awesome lunch variety

    Cons

    Management is not always organized


  2. "Good Company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blue Cross and Blue Shield Association full-time

    Pros

    Location, cafeteria, breakroom, excellent training

    Cons

    Some-Fellow employees, hiring just anyone

  3. Helpful (2)

    "I didn't sync with my manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Chicago, IL
    Former Employee - Software Engineer in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Blue Cross and Blue Shield Association part-time (More than a year)

    Pros

    Higher management team is very supportive and encourages you.

    Cons

    I used to get work from my direct manager and also his manager. They both are not in sync and they both expects two different results. I try to get them understand this but they are 15+ and 20+ years in the organization and shows me as they are in good rapport. Very stressful environment and long days. Need to be available 24*7 if any emergencies.

    Advice to Management

    Advice to the employees, choose your manager not your employer. Higher Management at BCBSA is very nice but my manager is ahhhh...


  4. "Former Employee Review"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blue Cross and Blue Shield Association full-time

    Pros

    The company offered good benefits

    Cons

    short notice on overtime hours


  5. Helpful (2)

    "Depends on the manager that you have"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Blue Cross and Blue Shield Association full-time

    Pros

    Pay/benefits are good.
    Some coworkers are nice.
    You might like what you do.

    Cons

    Very dysfunctional, siloed and backstabbing environment. There are some really good managers but trust me, they are probably reporting to the worst of the worst. I stayed way too long but I loved what I did and if I had a good manager, then I stayed. But overall, I wouldn't recommend anyone to stay too long unless they are cutthroat.

    Advice to Management

    I won't even bother giving advice. Yearly poor performance reviews about senior management speak volumes. Nothing is done so why keep rehashing how unhappy employees are? Such a shame. So much potential yet politics kills it.


  6. Helpful (4)

    "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Middletown, NY
    Former Employee - Customer Service Representative in Middletown, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Blue Cross and Blue Shield Association full-time (More than 5 years)

    Pros

    One pro is the option to work from home. There are not many pro's working with the company at that particular position.

    Cons

    Miserable staff due to the pressure of upper management's unrealistic goals for the customer service department specifically.

    Advice to Management

    Shadow staff twice a year to establish realistic goals.


  7. Helpful (1)

    "Not good; stay away from this organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Blue Cross and Blue Shield Association full-time (More than 5 years)

    Pros

    If you need a job, this is a prestigious and well-recognized name within the U.S. There is challenging work and you will probably learn some new things, depending upon where you are in your career. If you join, plan to gain some experience and contacts, then move on after only a few years.

    Cons

    The culture at the Association is very poor; top-down management, lots of favoritism, very old-school, they don't trust or value their people and don't even know how to do that. Lots of incompetence and totally clueless.

    Advice to Management

    Look in the mirror; culture comes from the top down, so the problem is YOU.

  8. Helpful (2)

    "Great ideas, lacking a true vision."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Infrastructure Team Leader in Fargo, ND
    Current Employee - Infrastructure Team Leader in Fargo, ND
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Blue Cross and Blue Shield Association full-time (More than a year)

    Pros

    Great people who will go out of their way to help you develop and grow as a person. They also have a budget for training every year.

    Cons

    Totally lost on what today's IT looks like. They fall prey to buzz words and ideas that are not applicable to the industry.


  9. "Communications"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at Blue Cross and Blue Shield Association full-time

    Pros

    Increased focus on the customer and their needs. Strong community focus. They care.

    Cons

    Often takes time to get things done.

    Advice to Management

    Pay greater attention to employees throughout the year.


  10. "Cash processor"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blue Cross and Blue Shield Association full-time

    Pros

    great company a lot of sub groups to help you.

    Cons

    sometime you have to know someone to go somewhere

    Advice to Management

    look internal not external


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