Blue Cross and Blue Shield of Alabama Reviews | Glassdoor

Blue Cross and Blue Shield of Alabama Reviews

Updated 10 Sep 2019

To filter reviews, or .

Found 112 reviews

3.8
StarStarStarStarStar
Rating TrendsRating Trends
69%
Recommend to a Friend
90%
Approve of CEO
Blue Cross and Blue Shield of Alabama CEO Tim Vines
Tim Vines
11 Ratings
Pros
Cons
  • "There are no cons at Blue Cross(in 7 reviews)

  • "Customer service wants to make the job more difficult than it has to be(in 6 reviews)

More Pros and Cons
  1. "Awesome company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Coordinator 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blue Cross and Blue Shield of Alabama full-time for more than a year

    Pros

    Home and work balanced life Room for promotion

    Cons

    There are no cons personally

    Blue Cross and Blue Shield of Alabama2019-03-30
  2. "Definitely an Employer of Choice in Birmingham"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing Coordinator in Birmingham, AL
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Blue Cross and Blue Shield of Alabama full-time for more than 10 years

    Pros

    This company definitely has a benefit package that most do not. Compensation and Bonus are competitive. They provide excellent training opportunities and the campus is wonderful. They are moving in a direction of telecommuting so you can have a better work-life balance. Most everyone there (co-workers) are extremely friendly and treat you well.

    Cons

    Extremely stressful. Hard workers are only rewarded with more work and empty promises of advancement. Upper management tend to focus on projects just to justify their existence. Most are a waist of time. They are more focused on using the correct "Buzz Word" than addressing immediate issues or planning for the future. If you are a hard worker and a dedicated employee, do not expect to be promoted due to upper... management mostly have insecurity issues and are not about mentoring highly motivated and highly proficient employees. Typical politics stampede the path of anyone who wants to succeed. If you want to move up, make sure you play the game and then watch your back.

    Show More

    Advice to Management

    Hire some managers with experience and intelligence. Many people have copious skills inside your company. Your buddy is not always the best fit. Be a bit more forwarding thinking about the future and get feedback from the front line staff.

    Blue Cross and Blue Shield of Alabama2019-09-10
  3. "Stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Birmingham, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Blue Cross and Blue Shield of Alabama full-time for more than 10 years

    Pros

    Great company great benefits decent pay

    Cons

    Stressful. Feels like medical school

    Advice to Management

    Treat reps like people and not statistics. And do away with Ulysses they are not robots

    Blue Cross and Blue Shield of Alabama2019-07-20
  4. "claims"

    StarStarStarStarStar
    Current Employee - Claims Analyst 

    I have been working at Blue Cross and Blue Shield of Alabama full-time for more than 5 years

    Pros

    great place to work, great bonus program, good benefits, managers encourage you to move up

    Cons

    Teams not on same page when it come to procedures and how to process.

    Advice to Management

    Get all teams on one page. All coordinators should give out the same information.

    Blue Cross and Blue Shield of Alabama2019-06-25
  5. "Alright place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Customer Service Consultant 

    I worked at Blue Cross and Blue Shield of Alabama full-time for more than 5 years

    Pros

    The salary and bonuses are pretty nice

    Cons

    They make too many changes at one time

    Blue Cross and Blue Shield of Alabama2019-06-20
  6. Helpful (1)

    "Great company with great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in McCalla, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blue Cross and Blue Shield of Alabama full-time for less than a year

    Pros

    They really care about the employees and customers. They try to make your work stations as comfortable and efficient as possible and they have tons of amenities for the employees.

    Cons

    The health insurance for employees could be a little more generous but it's still better than most.

    Blue Cross and Blue Shield of Alabama2019-02-20
  7. "Group Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Blue Cross and Blue Shield of Alabama full-time for more than 10 years

    Pros

    Flexible schedule, benefits, friendly environment, does a lot of work with community needs.

    Cons

    HR appears to be out of touch with the business practices of their management team and yet, continues to support wrong behaviour rather than investigate and resolve.

    Advice to Management

    Be willing to work harder than your team for your team. Be a part team. Then, you will succeed. Don't put on a front. They will know and them everyone will fail, especially the customer. BCBS of AL was once great. Get great again.

    Blue Cross and Blue Shield of Alabama2019-01-09
  8. "Customer Service Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - CSA - Customer Service Associate in Hoover, AL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Blue Cross and Blue Shield of Alabama full-time for more than a year

    Pros

    Great benefits, great pay for the position, opportunities to learn

    Cons

    Favoritism, no opportunity to move out of current department

    Advice to Management

    Give opportunity for customer service to branch out. Listen to your employees

    Blue Cross and Blue Shield of Alabama2018-12-21
  9. "Over 25 years and still a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Applications Systems Analyst/Programmer Senior in Hoover, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Blue Cross and Blue Shield of Alabama full-time for more than 10 years

    Pros

    Stability, competitive benefits, flexibility, forward thinking management.

    Cons

    Pay could be better. It is high pressure maintaining federal standards while striving towards cost saving innovations but it's rarely dull.

    Advice to Management

    Mr. Vines has a kind heart and high ethical standards. He's the best boss we've had in a while. I feel best following a leader like Mr. Vines who I know holds himself to higher sense of right.

    Blue Cross and Blue Shield of Alabama2018-12-10
  10. "Amazing Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blue Cross and Blue Shield of Alabama full-time

    Pros

    Bonuses, Flex schedule and great managers!

    Cons

    Slow on the advancement side.

    Blue Cross and Blue Shield of Alabama2018-12-07
Found 112 reviews